Ratings based on 105 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
57% of guests recommend
4.0 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Enjoyable stay

Posted Apr 18, 2016 on Hotels
Stayed for two nights. Good location and service, rooms are generaaly well equiped and clean.
Comment from Hotel Management
Jul 9, 2016 by Steigenberger Maslak, Hotel Management
Dear Guest, Thank you very much for choosing to stay at Steigenberger Hotel Maslak Istanbul and for taking the time to post this nice comment. We appreciate your feedback and nice to hear that you liked our hotel facilities. With a spirit to serve, we take great pride about exceeding your expectations. Kind regards, Ulku Kizilkaya Guest Relations Manager
4 out of 5
by A verified traveler from China

nearby city.

Posted Apr 17, 2016
Pros: have good restaurant and good location for meeting.
Location: nearby subway convenient to travel around.
for business traveler is good choice for this hotel, good restaurant kebap and better environment for meeting place. convenient travel by subway to tourist area.
Comment from Hotel Management
May 6, 2016 by Steigenberger Hotel Maslak Istanbul, Hotel Management
Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient. I hope that you will stay with us several times more on your next trips. Our staff are always ready to welcome you. Kind regards, Cansu Yorukoglu General Manager
5 out of 5
by mine

Posted Apr 4, 2016 on Hotels
Comment from Hotel Management
Jun 11, 2016 by Steigenberger Maslak, Hotel Management
Sayın 'mine', Steigenberger Hotel Maslak Istanbul ekibi adına, yapmış olduğunuz puanlamadan dolayı size teşekkür ederiz. Yorumlarınız ile sağladınız katkılar, bizlere güç ve mutluluk vermektedir. Size tekrar hizmet vermekten duyacağımız onuru belirtmekle beraber saygılarımızı sunarız. Cansu Yörükoğlu Genel Müdür
2 out of 5
by A verified traveler

Posted Mar 22, 2016
Mein Zimmer war extreme(!) heruntergewohnt. Mit 5* hat das nichts zu tun. Ich habe nach Reklamation ein anderes Zimmer bekommen, das ok war. Aber man kann in Istanbul für den gleichen Preis fantastische Hotels finden´; kein Grund, sich sowas anzutun.
Comment from Hotel Management
May 13, 2016 by Steigenberger Hotel Maslak Istanbul, Hotel Management
Thank you for taking the time to write such a detailed review. All your comments areessential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that your other complaint is addressed that everything will be in order on your next visit. We look forward to welcoming you back. Kind regards, Cansu Yorukoglu General Manager
4 out of 5
by Chon from San Francisco

Check in process was not a good experience.

Posted Mar 22, 2016 on Hotels
Had to go back to the front desk 3 times to get into my room. Turned out they wrote down the wrong room number and kept giving me the same wrong room key! Finally they sent someone to accompany me and finally realized their mistake.
Comment from Hotel Management
Jun 11, 2016 by Steigenberger Maslak, Hotel Management
Dear 'Chon', I would like to thank you for your feedback. I am very sorry to hear that some things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management team. We appreciate your patronage and we look forward to welcoming you back in effort to provide you the level of service you expect from our hotel. Kind regards, Ulku Kizilkaya Guest Relations Manager
4 out of 5
by A verified traveler

Posted Mar 21, 2016 on Hotels
Comment from Hotel Management
Jun 11, 2016 by Steigenberger Maslak, Hotel Management
Dear Guest, Thank you for taking the time to give us your feedback about your stay at Steigenberger Hotel Maslak Istanbul We truly appreciate your kind score about our services. Our staff are always ready to welcome you. Kind regards, Cansu Yorukoglu General Manager
1 out of 5
by A verified traveler

5 YILDIZ DİYE YUTTURULAN 3 YILDIZ

Posted Mar 16, 2016 on Hotels
TOPLAMA VE EĞİTİMSİZ PERSONEL İLE 5 YILDIZLI OTEL YÖNETİLMEZ. ÇOK BÜYÜK SAYGISIZLIK.
Comment from Hotel Management
May 21, 2016 by Steigenberger Maslak, Hotel Management
Sayın Misafirimiz, Size sunduğumuz hizmet değerlendirmenizin ardından maalesef şahsınız ile iletişim kurmak adına hiç bir bilgiye sahip değiliz. Sizi tekrar misafir edebilmek ve yorumunuzu değerlendirmek için iletişim bilgilerinizi rica ederiz. Saygılarımla, Ülkü Kızılkaya Misafir İlişkileri Müdürü
4 out of 5
by A verified traveler

best in business district,great SPA,metro access

Posted Mar 13, 2016
Pros: good relax in the business district
Cons: decoration could be rather minimalist and more modern
Location: local and world brandsshopping, movies, fast food and nice dining at the nearby malls, swimming, gym, Turkish Bath and massage at inhouse SPA
special Bleasure concept in fine dining, nice rooms with city view, great SPA, friendly and kind staff, walking distance to Istanbul Technical University, business plazas and best in class shopping mall, easy local transportation, very close metro
Comment from Hotel Management
May 12, 2016 by Steigenberger Hotel Maslak Istanbul, Hotel Management
Dear 'Busy traveller', Thank you very much for choosing to stay at Steigenberger Hotel Maslak Istanbul and for taking the time to post this nice comment. We appreciate your feedback and nice to hear that you liked our hotel facilities. With a spirit to serve, we take great pride about exceeding your expectations. Steigenberger Hotel Maslak Istanbul is located in a business area which is all global company offices located around. We receive mostly business travelers. Our location is very convenient and the metro is 5 minutes by walking for them. On the other hand our location is near by Bosphorus indeed business plazas with access to city by metro and shopping centers around the hotel. Our team and I look forward to welcoming you back to our hotel on your next visit. Kind regards, Cansu Yorukoglu General Manager
5 out of 5
by A verified traveler

Great service

Posted Mar 6, 2016 on Hotels
The service was great!
Comment from Hotel Management
Mar 10, 2016 by Ulku, Hotel Management
Thank you very much for your kind review. We will look forward to see you again soon. Kind Regards Ulku Kizilkaya Guestrelations Manager
1 out of 5
by A verified traveler from NY

I do not recommend

Posted Feb 29, 2016
Pros: The room was large, but the view was bad.
Cons: More trustworthy staff.
Location: near University
The hotel was removed for the center of town. I would have liked to have been closer to the activity in the city. Also, the hotel staff charged me 20 to mail out 5 postcards, and I never received them. I tried contacting the hotel with a complaint, and they never got back to me. I suspect that they just kept the money and through out the postcards. they also charged me for breakfast when it was supposed to be included in the meal.
Comment from Hotel Management
May 12, 2016 by Steigenberger Hotel Maslak Istanbul, Hotel Management
Dear Guest, Thank you very much for your feedback that you have shared recent your stay in Steigenberger Hotel Maslak Istanbul We would like to kindly inform you that we have shared all your complaint with the hotel’s management. Through the guidance of your feedbacks we are able to see and eliminate the mistakes in our control mechanism which is the first step towards improvement of our services. We appreciate your patronage and we look forward to welcoming you back in effort to provide you the level of service you expect from our hotel. Kind regards, Ulku Kizilkaya Guest Relations Manager