Ratings based on 36 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
58% of guests recommend
4.2 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Saarland

Schönes City Hotel am Nordrand der Stadt

Posted Aug 8, 2016
Pros: Am Besten gefallen haben mir die gut ausgestatteten und sehr großen Zimmer.
Location: Das Hotel eignet sich besonders gut wenn man den Sabiha Gökcen Airport und das Zentrum erreichen will.
Beruflicher Aufenthalt für 2 Nächte im Steigenberger Hotel. Guter Service, gute Internetverbindung und gutes Frühstücksbuffet. Ausgewählt hatte ich das Hotel wegen gleichzeitiger Erreichbarkeit von City und Sabiha Gökcen Airport.
Comment from Hotel Management
Aug 27, 2016 by Steigenberger Hotel Maslak Istanbul, Hotel Management
Lieber unsere Gäste, Wir bedanken ihnen recht herzlich Das Sie sich für das Hotel Steinberger in Maslak Istanbul entschieden haben. Unsere Gäste in einem guten Unterkunft und Zufriedenheit zu bringen ist ein wichtige Aufgabe für uns. Die net und Freundliche Mitarbeiter des Hotel Steinberger in Maslak, freuen sich alle unsere Gäste in unseren gross sauberen und modernen zimmern zu sehen. Wir freuen uns auf ihren besuch,und Bedanken Ihnen Recht Herzlich. Hotel Steinberger ist Ihre zuhause in Maslak Istanbul. Mit freundlichen grüssen Cansu Yorukoglu Die Geschäftsführerin
4 out of 5
by A verified traveler from China

nearby city.

Posted Apr 17, 2016
Pros: have good restaurant and good location for meeting.
Location: nearby subway convenient to travel around.
for business traveler is good choice for this hotel, good restaurant kebap and better environment for meeting place. convenient travel by subway to tourist area.
Comment from Hotel Management
May 6, 2016 by Steigenberger Hotel Maslak Istanbul, Hotel Management
Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient. I hope that you will stay with us several times more on your next trips. Our staff are always ready to welcome you. Kind regards, Cansu Yorukoglu General Manager
2 out of 5
by A verified traveler

Posted Mar 22, 2016
Mein Zimmer war extreme(!) heruntergewohnt. Mit 5* hat das nichts zu tun. Ich habe nach Reklamation ein anderes Zimmer bekommen, das ok war. Aber man kann in Istanbul für den gleichen Preis fantastische Hotels finden´; kein Grund, sich sowas anzutun.
Comment from Hotel Management
May 13, 2016 by Steigenberger Hotel Maslak Istanbul, Hotel Management
Thank you for taking the time to write such a detailed review. All your comments areessential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that your other complaint is addressed that everything will be in order on your next visit. We look forward to welcoming you back. Kind regards, Cansu Yorukoglu General Manager
4 out of 5
by A verified traveler

best in business district,great SPA,metro access

Posted Mar 13, 2016
Pros: good relax in the business district
Cons: decoration could be rather minimalist and more modern
Location: local and world brandsshopping, movies, fast food and nice dining at the nearby malls, swimming, gym, Turkish Bath and massage at inhouse SPA
special Bleasure concept in fine dining, nice rooms with city view, great SPA, friendly and kind staff, walking distance to Istanbul Technical University, business plazas and best in class shopping mall, easy local transportation, very close metro
Comment from Hotel Management
May 12, 2016 by Steigenberger Hotel Maslak Istanbul, Hotel Management
Dear 'Busy traveller', Thank you very much for choosing to stay at Steigenberger Hotel Maslak Istanbul and for taking the time to post this nice comment. We appreciate your feedback and nice to hear that you liked our hotel facilities. With a spirit to serve, we take great pride about exceeding your expectations. Steigenberger Hotel Maslak Istanbul is located in a business area which is all global company offices located around. We receive mostly business travelers. Our location is very convenient and the metro is 5 minutes by walking for them. On the other hand our location is near by Bosphorus indeed business plazas with access to city by metro and shopping centers around the hotel. Our team and I look forward to welcoming you back to our hotel on your next visit. Kind regards, Cansu Yorukoglu General Manager
1 out of 5
by A verified traveler from NY

I do not recommend

Posted Feb 29, 2016
Pros: The room was large, but the view was bad.
Cons: More trustworthy staff.
Location: near University
The hotel was removed for the center of town. I would have liked to have been closer to the activity in the city. Also, the hotel staff charged me 20 to mail out 5 postcards, and I never received them. I tried contacting the hotel with a complaint, and they never got back to me. I suspect that they just kept the money and through out the postcards. they also charged me for breakfast when it was supposed to be included in the meal.
Comment from Hotel Management
May 12, 2016 by Steigenberger Hotel Maslak Istanbul, Hotel Management
Dear Guest, Thank you very much for your feedback that you have shared recent your stay in Steigenberger Hotel Maslak Istanbul We would like to kindly inform you that we have shared all your complaint with the hotel’s management. Through the guidance of your feedbacks we are able to see and eliminate the mistakes in our control mechanism which is the first step towards improvement of our services. We appreciate your patronage and we look forward to welcoming you back in effort to provide you the level of service you expect from our hotel. Kind regards, Ulku Kizilkaya Guest Relations Manager
5 out of 5
by A verified traveler from istanbul

Very nice, comfotable rooms, roof and looby

Posted Feb 7, 2016
it was all perfect from start to finish, very very nice rooms very very clean and comfortable bed, very much hot water in bathroom, nice people, maybe included breakfast can be perfect, very big also nice disigned businessman place for pc printer, 2 minutes to Metrobus, and more and more, this Hotel must be 6 stars.
Comment from Hotel Management
Mar 2, 2016 by Steigenberger Hotel Maslak Istanbul, Hotel Management
Dear 'istanbul', Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient. I hopethat you will stay with us several times more on your next trips. Our staff are always ready to welcome you. Kind regards, Cansu Yorukoglu General Manager
5 out of 5
by A verified traveler from Amman-Jordan

nice hotel close to the business district Maslak

Posted Jan 14, 2016
Pros: the room size and location for business travelers
Cons: would be good to have inside the hotel a nice place like a Bar to get a drink or to relax after work except the bar at the roof ,nothing to do.
im a regular staying at this hotel ,always staff very friendly and welcoming ,they have an excellent large rooms with immediate upgrade if you are a regular guest ,nothing to complain about at all .
Comment from Hotel Management
Jan 16, 2016 by Steigenberger Hotel Maslak Istanbul, Hotel Management
Dear 'Mahmoud', Thank you for taking the time to review your stay with us. We are very happy to hear that our staff made your feel at home and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Kind regards, Ulku Kizilkaya Guest Relations Manager
1 out of 5
by A verified traveler from G

Hotel to avoid

Posted Nov 7, 2015
Not recommended, terrible breakfast, staff is very rude, in the breakfast hall is very dull, staff not even bothered to approach you whether you need coffee or water, totally it's not a comfortable stay
Comment from Hotel Management
Dec 21, 2015 by Steigenberger Hotel Maslak Istanbul, Hotel Management
Dear Madhu, Thank you for taking the time to convey your comments regarding your recent experience with the Steigenberger Hotel Maslak Istanbul. Your willingness to share your thoughts with us is genuinely appreciated. We appreciate your patronage and look forward to welcoming you back in effort to provide you the level of service you expect from our hotel. Sincerely, Ulku Kızılkaya Guest Relations Manager
2 out of 5
by A verified traveler from UAE

Horrible stay

Posted Jun 22, 2015
The staff are not friendly not cooperative not very clean I definitely won't recommend it
Comment from Hotel Management
Dec 22, 2015 by ukizilkaya@steigenbergeristanblmaslak.com, Hotel Management
Dear Dima, Thank you very much for your feedback that you have shared in Trip Advisor following your stay in Steigenberger Maslak Istanbul. We would like to kindly inform you that we have shared the issue with the related department also your complaint has been discussed by the hotel’s management and appropriate action has been taken. Through the guidance of your feedbacks we are able to see and eliminate the mistakes in our control mechanism which is the first step towards improvement of our services. We appreciate your patronage and we look forward to welcoming you back in effort to provide you the level of service you expect from our hotel. Kind regards, Cansu Yorukoglu General Manager
4 out of 5
by A verified traveler

Posted Sep 30, 2014
We spent a weekend at the hotel when it was stormy outside, and rain drops poured inside. Otherwise, everything was good.
Comment from Hotel Management
Apr 11, 2015 by Sheraton Istanbul Maslak, Hotel Management
Dear Guest, First of all, we would like to thank you very much for your kind interest to Sheraton İstanbul Maslak. We would like to kindly inform you that we have shared the issue with the related department also your complaint has been discussed by the hotel’s management and appropriate action has been taken. Please accept our sincere apologies for the inconvenience you experienced during your accommodation in Sheraton Istanbul Maslak.. Sheraton Istanbul Maslak is committed to providing our guests with the highest quality services and facilities. We sincerely regret we fell short of our goal in this instance. We look forward to provide our guest the level of service they expect from Sheraton Hotels. Kind regards, Ulku Kizilkaya Guest Relations Manager