Lobby sitting area

Reviews of Sumengen Hotel

Sumengen Hotel
Mimar Mehmet Aga Cad. Amiral Tafdil Sok., No:9, Sultanahmet, Istanbul, Istanbul

Reviews

8.0

Very Good

Rating 10 - Excellent. 87 out of 237 reviews" "
Rating 8 - Good. 89 out of 237 reviews" "
Rating 6 - Okay. 36 out of 237 reviews" "
Rating 4 - Poor. 17 out of 237 reviews" "
Rating 2 - Terrible. 8 out of 237 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nicoleta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable
Stayed 4 nights in Aug 2023
Response from Enes Yanık- General Manager on Sep 28, 2023
We're delighted that you had a great experience during your stay at the hotel. If you ever have any questions, need assistance, or want to share more about your stay, please don't hesitate to reach out. Your feedback is valuable, and we're here to ensure your continued satisfaction. Thank you for choosing our hotel, and we look forward to welcoming you back in the future!

10/10 Excellent

Hussain

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient area.
Stayed 4 nights in Aug 2023
Response from Enes Yanık- General Manager on Sep 28, 2023
We're delighted that you had a great experience during your stay at the hotel. If you ever have any questions, need assistance, or want to share more about your stay, please don't hesitate to reach out. Your feedback is valuable, and we're here to ensure your continued satisfaction. Thank you for choosing our hotel, and we look forward to welcoming you back in the future!

8/10 Good

Sherry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a spa room on the top (6th floor). It had a stunning view of the Marmara Sea and the East city. The lobby is pleasant and comfortable and there are excellent dining options nearby, including Rainbow Fish & Meat, right across the street. A super-convenient walkable option for Old City sights. I would rate this an easy 5 stars except for the breakfast. The breakfast is ok, but could be improved for Western diners. Lot of cold cheese, salads, but sesame bagels disappeared quickly and scrambled eggs weren’t always available without a long wait. This is not a place to have a rental car, but you don’t need one. Staff members were helpful and kind. Very highly recommended.
Stayed 5 nights in May 2023
Response from Enes Yanık- General Manager on Jun 3, 2023
Dear Sherry,Thank you for choosing our hotel and taking the time to share your feedback. We are delighted to hear that you enjoyed your stay, particularly the stunning view from our spa room on the 6th floor, overlooking the Marmara Sea and the East city.We appreciate your constructive comments regarding our breakfast. We apologize for any inconvenience caused by the availability of certain items such as sesame bagels and scrambled eggs. We will certainly take your feedback into consideration as we continuously strive to improve our offerings and cater to the preferences of our guests, including Western diners.We are pleased that our staff members were helpful and kind during your stay. Our team is dedicated to ensuring that our guests have a memorable experience, and it is rewarding to receive your high recommendation.Thank you once again for your valuable feedback. We hope to welcome you back in the future and provide an even better experience.Best Regards.

10/10 Excellent

Channel

Stayed 1 night in May 2023
Response from Enes Yanık- General Manager on May 26, 2023
Thank you for choosing our hotel for your stay.

8/10 Good

Steven

Liked: Cleanliness, property conditions & facilities, room comfort
As advertised in a good way.
Great location for access to the sights. The views from room and dining room were good, could watch the boats and dolphins. Free breakfast was terrific, excellent selection of Turkish breakfast foods. Room was comfortable and clean, but could be noisy in morning as we were directly below the dining room, but it was time to get up anyway. Only downsides was some difficulty with the level of English with all the staff so we were unsure of communication at times, the pushing of pamphlets at the desk of high end tours and restaurants. I would also have liked seating, maybe cushions and rugs, on the rooftop level as the views are fantastic but no place to sit.
Stayed 5 nights in May 2023
Response from Enes Yanık on May 26, 2023
Dear Steven,Thank you for choosing our hotel and taking the time to share your feedback. We appreciate both the positive aspects you highlighted and the areas where we fell short.We're thrilled to hear that you found our location excellent and enjoyed the gorgeous view from your room. Our team takes great pride in Thank you for choosing to stay at our hotel and for taking the time to share your valuable feedback. We greatly appreciate your kind words about our location, the views from the room and dining room, and the excellent selection of Turkish breakfast foods offered during your stay.We understand your concern regarding the level of English proficiency among our staff. We strive to provide exceptional service to all our guests, and we will address this issue through additional training to ensure effective communication in the future.Once again, thank you for your feedbackBest Regards.

6/10 Okay

Michelle

Liked: Staff & service
A good home base
Ok let’s start with the good. The location was excellent. Right in the middle of everything. The view from our room was gorgeous. The staff was friendly. The not so good-super thin walls. We could hear neighbors pretty much doing anything all night. Enough to keep you up. The facilities are a bit run down so don’t expect plush accommodations.
Stayed 5 nights in May 2023
Response from Enes Yanık on May 26, 2023
Dear Michelle,Thank you for choosing our hotel and taking the time to share your feedback. We appreciate both the positive aspects you highlighted and the areas where we fell short.We're thrilled to hear that you found our location excellent and enjoyed the gorgeous view from your room. Our team takes great pride in providing friendly and attentive service, and it's wonderful to know that you had a positive experience with our staff.We apologize for any inconvenience caused by the thin walls, which resulted in disturbances from neighboring rooms. We understand how important a good night's sleep is, and we are actively exploring solutions to address this issue and improve the overall soundproofing of our rooms.If there's anything else we can assist you with, please don't hesitate to reach out to us directly. We look forward to welcoming you back to our hotel in the future.Best Regards.

6/10 Okay

Taoufiq

Liked: Staff & service
Disliked: Cleanliness
Clin up the room
Stayed 8 nights in Apr 2023
Response from Enes Yanık on May 17, 2023
I would like to thank you for taking the time to write a review about your most recent stay at our hotel.We are looking forward to seeing you at our hotel again in the near future.

8/10 Good

Roberto

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
very central, many areas close to visit.
Stayed 5 nights in Jan 2023

10/10 Excellent

Farooque

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022
Response from Enes on Jun 17, 2022
We are glad to hear that you have enjoyed your experience in our hotel. It is very rewarding that our efforts have been recognized and appreciated. It means a lot to all of us! We’re doing our best to have happy and satisfied guests and receiving a comment like yours, shows us we’re on the right track. We will be sure to send your kind words to our dedicated team members. We are looking forward to delight you again on your next visit to Istanbul. ✨ Best Regards,

10/10 Excellent

Shameen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the 5th time that I am staying at this hotel. I am in love with the view and location. Staff super friendly, the daytime front desk Enes and night time front desk. They even arranged our Covide test, everything was done exactly on time. Everyone seemed eager to help and treat you well, specially Sehmus was so kind to help anytime we needed. The hotel exceeded my expectations
Stayed 5 nights in Aug 2021
Response from Ibrahim Guneri - General Manager on Dec 4, 2021
First of all, we would like to thank you very much for taking time to write a review about your recent stay in Hotel Sumengen. We are glad to hear that you have enjoyed your experience in our hotel. It is very rewarding that our efforts have been recognized and appreciated. It means a lot to all of us! We’re doing our best to have happy and satisfied guests and receiving a comment like yours, shows us we’re on the right track. We will be sure to send your kind words to our dedicated team members. We are looking forward to delight you again on your next visit to Istanbul. ✨ Best Regards,

10/10 Excellent

Hossein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of my best stays
Beautiful place with great location with walking distance to everything.
Stayed 1 night in Oct 2021
Response from Ibrahim Guneri - General Manager on Oct 28, 2021
First of all, we would like to thank you very much for taking time to write a review about your recent stay in Hotel Sumengen. We are glad to hear that you have enjoyed your experience in our hotel. It is very rewarding that our efforts have been recognized and appreciated. It means a lot to all of us! We’re doing our best to have happy and satisfied guests and receiving a comment like yours, shows us we’re on the right track. We will be sure to send your kind words to our dedicated team members. We are looking forward to delight you again on your next visit to Istanbul. ✨ Best Regards,

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice spot.
Spacious room in a great location. I really liked my stay here. Good value.
Stayed 1 night in Sep 2020
Response from Ibrahim Guneri - General Manager on Sep 7, 2020
I would like to thank you for taking the time to write a review about your most recent stay at our hotel. I am happy to be acknowledged that you had a very good stay with us and you appreciate your experience. I have also shared your very kind comments with my staff in order to make all our colleagues pleased about your feedback. We are looking forward to seeing you at our hotel again in the near future. ✨ Best Regards,

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel during Covid-19, over priced
Its a good property close to many attractions on walking distance. Cleaning was perfect, breakfast was very very simple not much choice, which they say to do with Covid, but that should have been informed on the booking page.
Stayed 7 nights in Aug 2020
Response from Ibrahim Guneri - General Manager on Aug 31, 2020
I would like to thank you for taking the time to write a review about your most recent stay at our hotel. I am happy to be acknowledged that you had a very good stay with us and you appreciate your experience. I have also shared your very kind comments with my staff in order to make all our colleagues pleased about your feedback. We are looking forward to seeing you at our hotel again in the near future. ✨ Best Regards,

10/10 Excellent

Verified traveler

Response from Ibrahim Guneri - General Manager on Aug 12, 2020
I would like to thank you for taking the time to write a review about your most recent stay at our hotel. I am happy to be acknowledged that you had a very good stay with us and you appreciate your experience. I have also shared your very kind comments with my staff in order to make all our colleagues pleased about your feedback. We are looking forward to seeing you at our hotel again in the near future. ✨ Best Regards,

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location is excellent--within walking distance to many major sites, to the sea, and restaurants. The lighting in the room is very poor. I would encourage the management to correct this. We had pre-arranged for airport transportation and were told a driver would be waiting for us with our name on a card. This did not happen, which was very disappointing after a very long trip. A man kept promising us a driver was coming, but we still waited over an hour for our ride. However, the hotel did give us a very nice room upgrade with a beautiful view of the sea after we finally arrived, which we appreciated.
Stayed 2 nights in Mar 2020
Response from Ibrahim Guneri - General Manager on Mar 19, 2020
I would like to thank you for taking the time to write a review about your most recent stay at our hotel. I am happy to be acknowledged that you had a very good stay with us and you appreciate your experience. I have also shared your very kind comments with my staff in order to make all our colleagues pleased about your feedback. We are looking forward to seeing you at our hotel again in the near future. ✨ Best Regards,

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
28/02/2020 - 01/03/2020
Stayed 2 nights in total for a short trip. Really helpful staff and also very friendly. Nice location and easy to get places from. Clean room, comfy beds. Negatives : - Close rooms, can hear everything from the other rooms (bring earmuffs) - Marble entrance floor. When it gets wet, it gets wet. From cleaning or from rain. Nearly broke my neck. Was no Signs up.
Stayed 2 nights in Feb 2020
Response from Ibrahim Guneri - General Manger on Mar 3, 2020
I would like to thank you for taking the time to write a review about your most recent stay at our hotel. I am happy to be acknowledged that you had a very good stay with us and you appreciate your experience. I have also shared your very kind comments with my staff in order to make all our colleagues pleased about your feedback. We are looking forward to seeing you at our hotel again in the near future. ✨ Best Regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and I stayed at the Sumengen for five days, in December 2019. We had a good stay and didn't find fault with anything. The room was nice, the staff were great and we had a large and varied breakfast every day.
Stayed 5 nights in Dec 2019
Response from Ibrahim Guneri - General Manager on Jan 6, 2020
I would like to thank you for taking the time to write a review about your most recent stay at our hotel. I am happy to be acknowledged that you had a very good stay with us and you appreciate your experience. I have also shared your very kind comments with my staff in order to make all our colleagues pleased about your feedback. We are looking forward to seeing you at our hotel again in the near future. ✨ Best Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2019
Response from Ibrahim Guneri - General Manager on Jan 6, 2020
I would like to thank you for taking the time to write a review about your most recent stay at our hotel. I am happy to be acknowledged that you had a very good stay with us and you appreciate your experience. I have also shared your very kind comments with my staff in order to make all our colleagues pleased about your feedback. We are looking forward to seeing you at our hotel again in the near future. ✨ Best Regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very help full and value for money, good Location, closer to everything,
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveler

Stayed 4 nights in Sep 2019

4/10 Poor

mike, Houston

Traveled with family
Disliked: Amenities, property conditions & facilities
rooms are very small and costophobic it just looks good in pics
Stayed 4 nights in Jul 2019
Response from Ibrahim Guneri - General Manager on Sep 14, 2019
We are sad to hear that we were unable to meet your expectations. We will be pleased to see you in our hotel on your future visit/s to our city.

2/10 Terrible

Ahmed

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Staying in horrible hotel
It was horrible hotel I booked twin bedrooms only one room got air conditioning, the other one it doesn't has AC. So all of us slept in one room It doesn't give us the value of our money I will never ever use your website to book a hotel
Stayed 1 night in Aug 2019
Response from Ibrahim Guneri - General Manager on Oct 31, 2020
We are sad to hear that we were unable to meet your expectations. We will be pleased to see you in our hotel on your future visit/s to our city.

6/10 Okay

Verified traveler

Stayed 7 nights in Jun 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Water should be provided daily. Breakfast needs help. It was adequate, yet one morning there was no coffee. It was not something to look forward to. The noise from other guest could be disruptive at night.
Stayed 4 nights in Jun 2019

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy to major sites
Really enjoyed how convenient this hotel is , easy walk to all the major sites a tram ride to Galata . Hotel clean and tidy and staff helpful . Nice breakfast with view to Bosphorus
Stayed 3 nights in May 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location. Great staff. Great breakfast. I knocked it down a couple of pegs because the soundproofing is terrible.
Stayed 3 nights in Apr 2019
Response from Ibrahim Guneri - General Manager on Oct 31, 2020
I would like to thank you for taking the time to write a review about your most recent stay at our hotel. I am happy to be acknowledged that you had a very good stay with us and you appreciate your experience. I have also shared your very kind comments with my staff in order to make all our colleagues pleased about your feedback. We are looking forward to seeing you at our hotel again in the near future. ✨ Best Regards,

8/10 Good

Irfan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Stayed 3 nights in Apr 2019
Response from Ibrahim Guneri - General Manager on Apr 22, 2019
I would like to thank you for taking the time to write a review about your most recent stay at our hotel. I am happy to be acknowledged that you had a very good stay with us and you appreciate your experience. I have also shared your very kind comments with my staff in order to make all our colleagues pleased about your feedback. We are looking forward to seeing you at our hotel again in the near future. ✨ Best Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019
Response from Ibrahim Guneri - General Manager on Apr 2, 2019
I would like to thank you for taking the time to write a review about your most recent stay at our hotel. I am happy to be acknowledged that you had a very good stay with us and you appreciate your experience. I have also shared your very kind comments with my staff in order to make all our colleagues pleased about your feedback. We are looking forward to seeing you at our hotel again in the near future. ✨ Best Regards,

10/10 Excellent

Verified traveler

Stayed 3 nights in Mar 2019
Response from Ibrahim Guneri - General Manager on Apr 2, 2019
I would like to thank you for taking the time to write a review about your most recent stay at our hotel. I am happy to be acknowledged that you had a very good stay with us and you appreciate your experience. I have also shared your very kind comments with my staff in order to make all our colleagues pleased about your feedback. We are looking forward to seeing you at our hotel again in the near future. ✨ Best Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Location, clean and friendly people................
Stayed 2 nights in Jan 2019
Response from Ibrahim Guneri - General Manager on Feb 7, 2019
I would like to thank you for taking the time to write a review about your most recent stay at our hotel. I am happy to be acknowledged that you had a very good stay with us and you appreciate your experience. I have also shared your very kind comments with my staff in order to make all our colleagues pleased about your feedback. We are looking forward to seeing you at our hotel again in the near future. ✨ Best Regards,

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities
Was poor device and not comfortable I will not choice it next time
Stayed 5 nights in Jan 2019
Response from Ibrahim Guneri - General Manager on Jan 14, 2019
We are sad to hear that we were unable to meet your expectations this time. We will be pleased to see you in our hotel on your future visit/s to our city.Best Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central old city
Excellent value for money
Stayed 2 nights in Nov 2018
Response from Ibrahim Guneri - General Manager on Nov 22, 2018
I would like to thank you for taking the time to write a review about your most recent stay at our hotel. I am happy to be acknowledged that you had a very good stay with us and you appreciate your experience. I have also shared your very kind comments with my staff in order to make all our colleagues pleased about your feedback. We are looking forward to seeing you at our hotel again in the near future. ✨ Best Regards,

10/10 Excellent

Aamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff who were able to point out all the local attractions with useful advice.
Stayed 3 nights in Oct 2018
Response from Ibrahim Guneri - General Manager on Nov 1, 2018
I would like to thank you for taking the time to write a review about your most recent stay at our hotel. I am happy to be acknowledged that you had a very good stay with us and you appreciate your experience. I have also shared your very kind comments with my staff in order to make all our colleagues pleased about your feedback. We are looking forward to seeing you at our hotel again in the near future. ✨ Best Regards,

8/10 Good

Süreyya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a very good hotel with excellent breakfast and friendly staff
Stayed 2 nights in Oct 2018
Response from Ibrahim Guneri - General Manager on Oct 11, 2018
I would like to thank you for taking the time to write a review about your most recent stay at our hotel. I am happy to be acknowledged that you had a very good stay with us and you appreciate your experience. I have also shared your very kind comments with my staff in order to make all our colleagues pleased about your feedback. We are looking forward to seeing you at our hotel again in the near future. ✨ Best Regards,

10/10 Excellent

Kunwal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
We stayed at the sumengen for 4 nights. The staff are extremely friendly and helpful. Great people to talk to . The location couldn’t get any better. It’s in the cultural side of Sultanahmet a lot more locals but you feel like you’re experiencing true Istanbul culture. It’s 6/7 Mins away from the more international hotels but I would recommend staying here .
Stayed 5 nights in Sep 2018
Response from Ibrahim Guneri - General Manager on Oct 4, 2018
I would like to thank you for taking the time to write a review about your most recent stay at our hotel. I am happy to be acknowledged that you had a very good stay with us and you appreciate your experience. I have also shared your very kind comments with my staff in order to make all our colleagues pleased about your feedback. We are looking forward to seeing you at our hotel again in the near future. ✨ Best Regards,

10/10 Excellent

Daniel, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing spot looking at the bay and very close to all the main attractions 5 mins walk to Sulttam Ahmet attractions. Great staff , gentle , friendly and helpful
Stayed 3 nights in Sep 2018
Response from Ibrahim Guneri - General Manager on Oct 1, 2018
I would like to thank you for taking the time to write a review about your most recent stay at our hotel. I am happy to be acknowledged that you had a very good stay with us and you appreciate your experience. I have also shared your very kind comments with my staff in order to make all our colleagues pleased about your feedback. We are looking forward to seeing you at our hotel again in the near future. ✨ Best Regards,

8/10 Good

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018
Response from Ibrahim Guneri - General Manager on Sep 29, 2018
I would like to thank you for taking the time to write a review about your most recent stay at our hotel. I am happy to be acknowledged that you had a very good stay with us and you appreciate your experience. I have also shared your very kind comments with my staff in order to make all our colleagues pleased about your feedback. We are looking forward to seeing you at our hotel again in the near future. ✨ Best Regards,

10/10 Excellent

Shakil, Vancouver, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent location near to all sight seeing places.
Stayed 3 nights in Sep 2018
Response from Ibrahim Guneri - General Manager on Sep 19, 2018
Dear Shakil, I would like to thank you for taking the time to write a review about your most recent stay at our hotel. I am happy to be acknowledged that you had a very good stay with us and you appreciate your experience. I have also shared your very kind comments with my staff in order to make all our colleagues pleased about your feedback. We are looking forward to seeing you at our hotel again in the near future. Best Regards,

10/10 Excellent

Nk, Riyadh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Although it’s old, Perfect location, kind staff, breakfast with sea view.
Stayed 1 night in Aug 2018
Response from Ibrahim Guneri - General Manager on Aug 31, 2018
I would like to thank you for taking the time to write a review about your most recent stay at our hotel. I am happy to be acknowledged that you had a very good stay with us and you appreciate your experience. I have also shared your very kind comments with my staff in order to make all our colleagues pleased about your feedback. We are looking forward to seeing you at our hotel again in the near future. Best Regards,

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Run down and dirty
Except for the staff, everything else is bad. Run down hotel, moldy toilet, toilet not working, breakfast is unappetising.
Stayed 2 nights in Aug 2018
Response from Ibrahim Guneri - General Manager on Sep 10, 2018
We are sad to hear that we were unable to meet your expectations. We would be pleased to assist you if you had informed us any issues you had experienced when you were at our hotel. We still do hope that you will visit us and use our services once again. Best Regards,

4/10 Poor

Jay, San Francisco

Disliked: Staff & service, property conditions & facilities, room comfort
The hotel looks good on pictures but in reality rooms look worse. Location is good if you want to be in the center of old city. - breakfast was very limited to compare to other similarly priced hotels - inside rooms smells very old - lobby is very small - you can hear people in nearby rooms breathing, almost zero privacy, every flush, every water run, every door that opens - you can hear it - practically no internet - you have to stand in hallway near the modem in order to check email, streaming does not work, if you go inside the room then it does not reach either, staff was rude and kept saying that internet works but it only worked near the modem itself and barely - expedia didn't help when we called reg internet issues, said if hotel doesn't want to refund so we can move to different hotel then its up to them, what's a point of being a member if they can't help own gold customer
Stayed 2 nights in Jul 2018
Response from İbrahim Guneri - General Manager on Jul 19, 2018
Dear Jay, Thank you for spending time to share your recent experience at our hotel. We are sorry to hear that we were unable to meet your expectations when you were here. However, the internet worked fine during your stay and it was clearly your device settings that made it impossible to connect. You had booked through expedia and therefore we are unable to refund your booking. We will be doing our best to improve our room quality considering your review. Best Regards,

2/10 Terrible

ala, ny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s very bad don’t deserve any thing
Very disappointed no. Clean very bad alt of bags flys and no Ac Very rood staff they have different pictures in web I don’t device no one to book with them you ganna feel sorry if you book even if they see my review they don’t care
Stayed 6 nights in Jun 2018
Response from Yasin Sahin - Front Office Manager on Jul 11, 2018
Thank you for sharing time to review your stay. We are sad to hear that we were unable to meet your expectations this time. We will be doing our best to improve our services and amenities.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and location! We had the room with the spa and it was beautiful.
Stayed 2 nights in Jun 2018
Response from İbrahim Güneri - General Manager on Jun 27, 2018
I would like to thank you for taking the time to write a review about your most recent stay at our hotel. I am happy to be acknowledged that you had a very good stay with us and you appreciate your experience. I have also shared your very kind comments with my staff in order to make all our colleagues pleased about your feedback. We are looking forward to seeing you at our hotel again in the near future. Best Regards,

2/10 Terrible

Donovan, Los Angeles

Disliked: Staff & service, room comfort
AVOID AVOID AVOID The A/C unit was malfunctioning for the two nights we stayed at this hotel. The first night we called, the front desk guy came up to the room for a minute and tried to use the remote unsuccessfully. He said a technician would look at it the next day. The next night, the A/C was stuck at 18 degrees Celsius and COULD NO LONGER BE TURNED OFF. It was pointed straight at the bed. Called the front desk, he said that they can control the temperature from the front desk. We requested he turn it up to 24 degrees, he only turned it up to 22 but we were too tired to keep fighting. We wake up in the middle of the night to find that the A/C is back at 18 degrees and could not be turned off. Here is the summary: 1) Hotel staff are either liars or incompetent. They either do not know how to operate the A/C (selective memory certain nights about controls from the front desk), or he lied the first night about controls being available from the front desk. 2) Hotel staff made no real attempts to fix the problem or give us a new room. 3) I STRONGLY SUSPECT the hotel staff had some kind of grudge and were manipulating the A/C from the front desk to ruin our stay. AVOID THIS HOTEL AT ALL COSTS
Stayed 2 nights in Jun 2018
Response from İbrahim Güneri - General Manager on Jun 27, 2018
We are sad to hear that we were unable to meet your expectations this time. We will be doing our best to improve our services for our future guests. We will be pleased to see you in our hotel on your future visit/s to our city.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2018
Response from Ibrahim Guneri - General Manager on Jun 8, 2018
I would like to thank you for taking the time to write a review about your most recent stay at our hotel. I am happy to be acknowledged that you had a very good stay with us and you appreciate your experience. I have also shared your very kind comments with my staff in order to make all our colleagues pleased about your feedback. We are looking forward to seeing you at our hotel again in the near future. Best Regards,

10/10 Excellent

Janice, Bahrain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Few minute walk to Sultanahmet Square and Hagia Sophia. Front desk staff was extremely helpful and accommodating. Many restaurants, bars and shops also in walking distance.
Stayed 3 nights in May 2018
Response from Ibrahim Guneri - General Manager on Jun 1, 2018
I would like to thank you for taking the time to write a review about your most recent stay at our hotel. I am happy to be acknowledged that you had a very good stay with us and you appreciate your experience. I have also shared your very kind comments with my staff in order to make all our colleagues pleased about your feedback. We are looking forward to seeing you at our hotel again in the near future. Best Regards,

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 1 night in May 2018
Response from Ibrahim Guneri - General Manager on May 21, 2018
I would like to thank you for taking the time to write a review about your most recent stay at our hotel. I am happy to be acknowledged that you had a very good stay with us and you appreciate your experience. I have also shared your very kind comments with my staff in order to make all our colleagues pleased about your feedback. We are looking forward to seeing you at our hotel again in the near future. Best Regards,

8/10 Good

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I've been there for 5 days, it was wonderful, cooperative staff and clean hotel. Also, its far 10 min walk to tram station sultanahmet. Morning breakfast view to the see, make your day special. Only a little note regarding the variety of food in breakfast. Its the same daily ( hope to take this note in your consideration for getting more visitors)
Stayed 4 nights in May 2018
Response from Ibrahim Guneri - General Manager on May 10, 2018
I would like to thank you for taking the time to write a review about your most recent stay at our hotel. I am happy to be acknowledged that you had a very good stay with us and you appreciate your experience. I have also shared your very kind comments with my staff in order to make all our colleagues pleased about your feedback. We are looking forward to seeing you at our hotel again in the near future. Best Regards,

6/10 Okay

Muhammad , London

Disliked: Property conditions & facilities
Outdated, needs updating urgently.
The photos of the Hotel which are available on line, must have been taken when it was new, and are very deceiving when you are choosing a hotel for your stay. Very difficult to locate for first time guests making their own way from the Airport.
Stayed 4 nights in Apr 2018
Response from Ibrahim Guneri - General Manager on Apr 25, 2018
I would like to thank you for taking the time to write a review about your most recent stay at our hotel. I am happy to be acknowledged that you had a very good stay with us and you appreciate your experience. I have also shared your very kind comments with my staff in order to make all our colleagues pleased about your feedback. We are looking forward to seeing you at our hotel again in the near future. Best Regards,