Lobby

Reviews of Sura Design Hotel and Suites - Boutique Class

5 out of 5
Sura Design Hotel and Suites - Boutique Class
Alemdar Mh., Ticarethane Sk. No:13, Fatih, Istanbul, Istanbul

Reviews

8.6

Excellent

Rating 10 - Excellent. 249 out of 434 reviews" "
Rating 8 - Good. 104 out of 434 reviews" "
Rating 6 - Okay. 30 out of 434 reviews" "
Rating 4 - Poor. 25 out of 434 reviews" "
Rating 2 - Terrible. 26 out of 434 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Judith Mary, St Saviour

Liked: Cleanliness, staff & service, property conditions & facilities
A good hotel in walking distance of the main sites.
Stayed 7 nights in Mar 2024
Response from Sura Hotels Management on Mar 26, 2024
Dear JudithThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. We look forward to welcoming you back in the future to continue exploring the charming streets of this timeless city.Sincerely yours,Sura Hotels.

2/10 Terrible

Ram

Traveled with partner
Disliked: Amenities
Location of property is excellent but everything else sucks, our room carpet was filthy dirty, between blackened carpet to spills on carpet which were not cleaned, felt room was very unhygienic, brought it to front desk attention to get it clean before next guest arrives, room service terrible ask for ice their ice machine was broken, I have seen better motel 6 then this 5 star hotel,
Stayed 3 nights in Mar 2024
Response from Sura Hotels Management on Mar 26, 2024
Dear RamThank you for taking the time to share your thoughts on your recent stay at Sura Hotel. As a Hotels, we are constantly reviewing our standards and striving to be better in order to provide our guests with luxury and quality service at all times.Thank you for your feedback on cleanliness. We attach great importance to cleanliness and hygiene in our hotel, which is located in the heart of a city with a cultural history of 8500 years, which has hosted three great civilizations and many different cultures. Deep cleaning is carried out regularly in our hotel. We take care to ensure that the cleaning standards of our hotel are of the highest quality and we strive to ensure the comfort of our guests by making continuous improvements. We apologize to you for any ınconvenience.We hope to have the opportunity to welcome you again and offer you a stay that truly reflects the excellency of Sura Hotels.Sincerely yours,Sura Hotels.

8/10 Good

Jonathan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wry nice rooms. Close to blue mosque
Stayed 1 night in Feb 2024
Response from Sura Hotels Management on Mar 26, 2024
Dear JonathanThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.Thank you for your nice comment on the room. We hope to host you very soon ın our beautiful historical city to create another pleasant experience for you.Sincerely YoursSura Hotels Management

8/10 Good

Muhammad Saad Ullah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Sura Hotels Management on Mar 26, 2024
Dear MuhammadThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 Excellent

Kathleen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Our first visit to Istanbul and we spent 5 nights at this fabulous, centrally located hotel. Well looked after by the staff, esp. Burak, Òzay and Aden, who really went out of their way to answer our queries, arrange outings and in general, make our visit a real pleasure. Thank you. Btw the buffet breakfast is EXCELLENT!
Stayed 5 nights in Feb 2024
Response from Sura Hotels Management on Mar 26, 2024
Dear KathleenThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.Thank you for your kind review about our staff. I will ınform them because it can be very encouraging. We hope to host you very soon again with our delicious breakfast.Sincerely YoursSura Hotels Management

10/10 Excellent

Etleva

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very wonderful and welcoming, the service was great and everyone was so nice and friendly. Clean environment, delicious food and such a beautiful relaxing hotel. The spa treatment was amazing and the concierge were very helpful with touristic information.
Stayed 5 nights in Feb 2024
Response from Sura Hotels Management on Mar 26, 2024
Dear EtlevaThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. We are happy that you had an enjoyable experience during your stay at our hotel. At Sura Hotels, we always strive to provide the best for our guests.Thank you for your nice comments about your spa experience. In Sura Hagia Sophia Hotel, it is our priority that all our guests have a wonderful stay. Our aim is to offer guests from around the world a resonating experience by harmoniously blending the warmth of Turkish hospitality with the distinct charm of this 8500-year-old city. Sura Hotels, a favorite accommodation venue in the Sultanahmet district of the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and many different cultures, offers an experience that reflects the rich cultural heritage of this fascinating city while making a difference with its service concept.We appreciate your comments on our professional staff and on the cleanliness of our property and the excellent taste of the food. Also, Concierge team will be informed about your positive view. We look forward to welcoming you and your loved ones on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 Excellent

Sana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were lovely and very efficient. Clean and a good area away from the sights.
Stayed 5 nights in Feb 2024
Response from Sura Hotels Management on Mar 26, 2024
Dear SanaThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. We are happy that you had an enjoyable experience during your stay at our hotel. At Sura Hotel, we always strive to provide the best for our guests.It is our priority that all our guests have a wonderful stay. Sura Hotels, the favorite accommodation venue of the Sultanahmet district, which is almost an open-air museum that has hosted three great civilizations and many different cultures on the historical peninsula in the heart of Istanbul, makes a difference with its different service concept and architecture that respects history, culture and heritage, while all our spaces are designed by master architects for the comfort of our guests.We look forward to welcoming you and your loved ones on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 Excellent

Kenneth, Tonbridge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a good location
Stayed 4 nights in Jan 2024
Response from Sura Hotels Management on Mar 26, 2024
Dear KennethThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

6/10 Okay

Dojohn

8/10 Good

Tayyiba Naz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel right next to Blue Mosque and Haya Sofia. Super friendly, attentive staff.
Stayed 1 night in Jan 2024

10/10 Excellent

lisandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location. The city trolley was fun to ride. Lots of restaurants too

10/10 Excellent

Elizabeth Rhian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location walking distance to all the main sights. Our flight arrived early in the morning and the staff did all they could to give us an early check in despite the hotel being full.
Stayed 4 nights in Dec 2023

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness
OK, but..
I wasn't offered an upgrade even though the Hotel was a VIP access Hotel, it was half empty and I was a Gold member.
Stayed 2 nights in Dec 2023

10/10 Excellent

Nicole

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location!
This place was amazing. This location was close walking distance to the main tourist attractions, but yet tucked away on a small, secluded sidestreet. You walk out the doors and there’s restaurants everywhere. The view from the rooftop restaurant was gorgeous, we didn’t eat there, But had a drink to soak up the view. What I didn’t know, is you get to use all the facilities at the sister hotel across the street. This is where the breakfast buffet and pool are located. It’s literally five steps across the street. Would definitely stay here again, highly recommended.
Stayed 3 nights in Oct 2023

6/10 Okay

Dojohn

10/10 Excellent

Yulia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location , cozy and clean hotel Individual transfer from and to the airport was awesome . I enjoyed my stay
Stayed 2 nights in Dec 2023

10/10 Excellent

Zeenat

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location ! Food on your doorstep Rakaan at reception was very helpful Great hotel !
Stayed 2 nights in Nov 2023

2/10 Terrible

Kirti

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel great locating excellent staff especially SELMA she is absolutely fantastic all the staff are so good , sorry can’t remember names ,, Mohamad Zera is brilliant as well
Stayed 1 night in Nov 2023

10/10 Excellent

Svetlana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room excellent, I liked the balcony and the view of a garden. very quiet and clean
Stayed 3 nights in Nov 2023

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel , every one is very good ( staff ) especially SELMA , she is amazing absolutely fantastic but am bit disappointed i did NOT receive the VIP access benefit
Stayed 4 nights in Nov 2023

10/10 Excellent

ASHRAF

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent Staff were brilliant and very helpful when asked for advice
Stayed 4 nights in Nov 2023

8/10 Good

Michele

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sura Design Hotel was very good. The area was in a perfect location. Restaurants were excellent, concierge was great helped my friend locate her jacket at the airport lost and found. Only negative thing was my son and his girlfriend had massages at the spa and it was freezing in the massage rooms. About 35 degrees it was an extremely unpleasant service.
Stayed 5 nights in Nov 2023

8/10 Good

Sarah Elizabeth Tamar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time for the second time this year and will definitely use the hotel for a third time if we return to Istanbul .. the little road with the two Sura hotels are a real little busy hub with all the very good restaurants and the lovely coffee shop within 20 steps and then the close proximity of the two mosques tourist attractions shops and the Grand Bazaar within a 10 minutes walk .. the hotel staff are so friendly chatty and helpful .. the house keeping lady kept our room beautifully set up and clean every day with water topped up 🙌 .. the room itself 413 was comfortable enough the furnishings and decor in the attic rooms possibly need a much needed refurbishment with a brighter colour on the walls as their quite dark and dimly lit and a better way of covering the arched windows to keep the light out would be good 👍 .. but for a 4 night stay it was fine .. we had a lovely time staying with you again thank you
Stayed 4 nights in Nov 2023

10/10 Excellent

Zafrin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this this hotel, no complaints what so ever. Staff was too nice and always there to help around. Will definitely recommend.
Stayed 10 nights in Nov 2023

10/10 Excellent

Agne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent, very accommodating, helpful. The room was beautiful, clean, causy. The staff from breakfast was just amazing! This hotel is highly recommended. If we ever come back, we will be staying at the same hotel. The staff made our wedding anniversary weekend very special ❤️
Stayed 4 nights in Nov 2023

10/10 Excellent

Matthew Scott, Greenwood Village

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A unique property in the heart of the action in Istanbul. Close to all of the major attractions.
Stayed 3 nights in Nov 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

2/10 Terrible

Fahim

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Jojo

Stylish boutique hotel in the old city and very close to Sofia Hagia.
Stayed 4 nights in Oct 2023

8/10 Good

IRINA APTEKAR

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located near best food options and 2 Michelan star rated restaraunts. Great friendly staff with good breakfast which is included.
Stayed 5 nights in Oct 2023

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to attractions. Very communicative prior to stay and happy to help organise taxis, activities etc. Spacious rooms and well sound proofed considering a fairly noisy street outside.
Stayed 3 nights in Oct 2023

8/10 Good

naci

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upper level rooms are bad condition wordrop doors won’t open room 301

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Ideal location
A perfect location for a first visit to Istanbul with the incredible historic locations so very near, and with a close tram stop to get around easily. Hotel staff were really helpful and friendly, Mert Sahin helped with my check-in, he was professional, kind and very welcoming.
Stayed 4 nights in Oct 2023

10/10 Excellent

Olga

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star hotel for relatively low price
Stayed 3 nights in Oct 2023

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2023

10/10 Excellent

Maryam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Ana Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

6/10 Okay

Abdul

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities
The staff were excellent especially Selma. Made us feel very welcome! Only downside was the air conditioning, it kept turning off despite closing all doors and windows and someone kept smoking inside our building on the same level as it kept coming through the vents. It has so much potential but I dont think it is a 5 star hotel... Yet.

10/10 Excellent

Dave

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this property is PERFECT if those who wish to visit all of the tourist sites in Istanbul. Everything is within walking distance. Also, great variety of restaurants right out of the front door.
Stayed 2 nights in Sep 2023

10/10 Excellent

Carlos, Miami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I were so impressed and grateful to have met Ms. Selma Lankin. She was so friendly, accommodating, very sweet and funny! We think she’s a great asset for Sura hotels. The hotels in the world should need to have a “Selma Lankin” in their staff. Thank you for the great days we’ve had at Sura Design!
Stayed 3 nights in Sep 2023

10/10 Excellent

Rico

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Sep 2023

8/10 Good

Vanessa

Traveled with group
Liked: Cleanliness, staff & service
Overall my stay was nice but room needs upgrades . My carpet was stained.
Stayed 3 nights in Sep 2023

10/10 Excellent

Larry W, Broomfield

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sura was located in an easily walkable location to most all of the activities we were interested in. The staff was phenomenal and we were always treated well. Breakfast was delicious as well. We highly recommend this hotel.
Stayed 4 nights in Sep 2023

4/10 Poor

Athena

Stayed 3 nights in Aug 2023

4/10 Poor

Afzaal

Traveled with family
Disliked: Staff & service, amenities
Nice hotel and good location but very rude front office member of staff called Fatih. He has no customer service and disgusting behaviour towards guest. He was shouting and abusive and also made some racist comments, not what you expect from a 4/5 star hotel. Many guests were astonished and shocked by his behaviour and unprofessional mannerism.

10/10 Excellent

Hashim

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, staff are lovely and friendly. Anna and Kadir looked after us well!
Stayed 7 nights in Aug 2023

6/10 Okay

Mariam

Liked: Cleanliness
Disliked: Staff & service
Stayed 6 nights in Aug 2023

10/10 Excellent

Najmia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room
Stayed 2 nights in Aug 2023