Indoor pool, seasonal outdoor pool, cabanas (surcharge), pool umbrellas

Reviews of Swissotel The Bosphorus Istanbul

5 out of 5
Swissotel The Bosphorus Istanbul
Visnezade Mah. Acisu Sok. NO. 19, Macka Besiktas, Istanbul, Istanbul

Reviews

9.2

Wonderful

Rating 10 - Excellent. 744 out of 1014 reviews" "
Rating 8 - Good. 171 out of 1014 reviews" "
Rating 6 - Okay. 54 out of 1014 reviews" "
Rating 4 - Poor. 25 out of 1014 reviews" "
Rating 2 - Terrible. 20 out of 1014 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mehmet Cenk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just great
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 28, 2024
Dear Mr. Mehmet ,Thank you for taking the time to review your stay with us and coming home to best address in town. Your comments are a great motivation for our team and will certainly be sharing your kind sentiments. Thank you again for your wonderful feedback and hope to continue to offer you the very best of our internationally recognized Turkish Hospitality time and time again. Kindest regards,Guest Services

8/10 Good

Erkan

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
It is one of the best hotels in Istanbul.
Stayed 3 nights in Mar 2024
Response from Guest Services on Mar 28, 2024
Dear Mr. Erkan ,Thank you for taking the time to review your stay with us and coming home to best address in town. Your comments are a great motivation for our team and will certainly be sharing your kind sentiments. Thank you again for your wonderful feedback and hope to continue to offer you the very best of our internationally recognized Turkish Hospitality time and time again. Kindest regards,Guest Services

10/10 Excellent

Yasaman, North Vancouver

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite staff
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 20, 2024
Dear Mrs. Yasaman ,Thank you for taking the time to review your stay with us and coming home to best address in town. Your comments are a great motivation for our team and will certainly be sharing your kind sentiments. Thank you again for your wonderful feedback and hope to continue to offer you the very best of our internationally recognized Turkish Hospitality time and time again. Kindest regards,Guest Services

10/10 Excellent

Kurtulus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Misafir İlişkileri on Mar 14, 2024
Sayın Kurtulus Bey ,Swissôtel The Bosphorus, Istanbul ile ilgili değerlendirme yaptığınız için teşekkür ederiz. Siz misafirlerimizin olumlu görüşlerinizi bilmek, bizler için her zaman büyük önem taşımaktadır.Bir başka seyahatinizde size tekrar hizmet vermekten mutluluk duyacağımızı belirtmek isteriz.Saygılarımızla,Misafir İlişkileri

8/10 Good

phiona, Portland

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The place was beautiful , though some of front desk staff could be more friendly to foreign guests .. other than that the stay was beautiful , amazing facilities and would visit again !
Stayed 2 nights in Feb 2024
Response from Guest Services on Mar 11, 2024
Dear Phiona ,Thank you for taking the time to review your stay with us and coming home to best address in town. We also appreciate your constructive feedback, and wish to assure your comments are shared witan related management team. Thank you again for choosing Swissôtel as your home away from home and hope to continue to offer you the very best of our internationally recognized Turkish Hospitality time and time again.Kindest regards,Guest Services

10/10 Excellent

murat

Stayed 1 night in Dec 2023
Response from Misafir İlişkileri on Mar 22, 2024
Sayın Murat Bey ,Swissôtel The Bosphorus, Istanbul ile ilgili değerlendirme yaptığınız için teşekkür ederiz. Siz misafirlerimizin olumlu görüşlerinizi bilmek, bizler için her zaman büyük önem taşımaktadır.Bir başka seyahatinizde size tekrar hizmet vermekten mutluluk duyacağımızı belirtmek isteriz.Saygılarımızla,Misafir İlişkileri

10/10 Excellent

Ali

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Misafir İlişkileri on Mar 11, 2024
Sayın Ali Bey ,Swissôtel The Bosphorus, Istanbul ile ilgili değerlendirme yaptığınız için teşekkür ederiz. Siz misafirlerimizin olumlu görüşlerinizi bilmek, bizler için her zaman büyük önem taşımaktadır.Bir başka seyahatinizde size tekrar hizmet vermekten mutluluk duyacağımızı belirtmek isteriz.Saygılarımızla,Misafir İlişkileri

10/10 Excellent

tayeba

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location and service
Stayed 13 nights in Jan 2024
Response from Guest Services on Feb 26, 2024
Dear Tayeba ,We very much appreciate your comments regarding your stay at the Swissôtel The Bosphorus Istanbul. It is always a pleasure to receive positive feedback. We thank you for your visit and hope to welcome you back to our hotel very soon! Best Regards,Guest Services

10/10 Excellent

Ala

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will go back again
Stayed 9 nights in Feb 2024
Response from Guest Services on Feb 23, 2024
Dear Ala ,We very much appreciate your comments regarding your stay at the Swissôtel The Bosphorus Istanbul. It is always a pleasure to receive positive feedback. We thank you for your visit and hope to welcome you back to our hotel very soon! Best Regards

10/10 Excellent

Elma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything perfect and nice!
Stayed 7 nights in Feb 2024
Response from Guest Services on Feb 12, 2024
Dear Elma ,Thank you for taking the time to review your stay with us and coming home to best address in town. Your comments are a great motivation for our team and will certainly be sharing your kind sentiments. Thank you again for your wonderful feedback and hope to continue to offer you the very best of our internationally recognized Turkish Hospitality time and time again. Kindest regards,Guest Services

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Guest Services on Feb 8, 2024
Dear Mr. Mohamed ,We very much appreciate your comments regarding your stay at the Swissôtel The Bosphorus Istanbul. It is always a pleasure to receive positive feedback. We thank you for your visit and hope to welcome you back to our hotel very soon! Best Regards,Guest Services

2/10 Terrible

Abdullah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Guest Services on Feb 6, 2024
Dear Mr.Abdullah ,Thank you for taking the time to rate your stay with us, we are sorry to read you expressed disappointment with your stay. We regret that we were not able to meet your expectations. Customer satisfaction is of the utmost importance to us, and we would be interested in finding our why this was the case - please could you provide more details? We look forward to welcoming you back to Swissôtel The Bosphorus, Istanbul on many more occasions. Kind regards,Guest Services

10/10 Excellent

Mohammad

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 24, 2024
Dear Mr.Mohammad ,We very much appreciate your comments regarding your stay at the Swissôtel The Bosphorus Istanbul. It is always a pleasure to receive positive feedback. We thank you for your visit and hope to welcome you back to our hotel very soon! Best Regards

10/10 Excellent

Naside, Allston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 24, 2024
Dear Naside ,We very much appreciate your comments regarding your stay at the Swissôtel The Bosphorus Istanbul. It is always a pleasure to receive positive feedback. We thank you for your visit and hope to welcome you back to our hotel very soon! Best Regards

8/10 Good

Flamur

Disliked: Amenities
Response from Guest Services on Jan 9, 2024
Dear Flamur ,We very much appreciate your rates regarding your stay at the Swissôtel The Bosphorus Istanbul. It is always a pleasure to receive positive feedback. We thank you for your visit and hope to welcome you back to our hotel very soon! Best Regards

8/10 Good

Tammy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Services on Jan 3, 2024
Dear Mr.Tammy ,We very much appreciate your rates regarding your stay at the Swissôtel The Bosphorus Istanbul. It is always a pleasure to receive positive feedback. We thank you for your visit and hope to welcome you back to our hotel very soon! Best Regards,Guest Services

10/10 Excellent

Jurgen

Stayed 1 night in Dec 2023
Response from Guest Services on Jan 20, 2024
Dear Jurgen,We very much appreciate your comments regarding your stay at the Swissôtel The Bosphorus Istanbul. It is always a pleasure to receive positive feedback. We thank you for your visit and hope to welcome you back to our hotel very soon! Best Regards

10/10 Excellent

Nick

Stayed 5 nights in Nov 2023
Response from Guest Services on Dec 31, 2023
Dear Mr.Nick ,We very much appreciate your rates regarding your stay at the Swissôtel The Bosphorus Istanbul. It is always a pleasure to receive positive feedback. We thank you for your visit and hope to welcome you back to our hotel very soon! Best Regards,

10/10 Excellent

Nalin

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel. Only downside a bit far from places but cab was super easy.
Response from Guest Services on Dec 29, 2023
Dear Mrs.Nalin ,Thank you for taking the time to review your stay with us and coming home to best address in town. Your comments are a great motivation for our team and will certainly be sharing your kind sentiments. Thank you again for your wonderful feedback and hope to continue to offer you the very best of our internationally recognized Turkish Hospitality time and time again. Kindest regards,Guest Services

10/10 Excellent

Onur

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Misafir İlişkileri on Dec 29, 2023
Sayın Onur Bey ,Swissôtel The Bosphorus, Istanbul ile ilgili değerlendirme yaptığınız için teşekkür ederiz. Siz misafirlerimizin olumlu görüşlerinizi bilmek, bizler için her zaman büyük önem taşımaktadır.Bir başka seyahatinizde size tekrar hizmet vermekten mutluluk duyacağımızı belirtmek isteriz.Saygılarımızla,Misafir İlişkileri

10/10 Excellent

Samer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel and excellent service, view is amazing
Stayed 4 nights in Dec 2023
Response from Guest Services on Dec 27, 2023
Dear Mr.Samer ,Thank you for taking the time to review your stay with us and coming home to best address in town. Your comments are a great motivation for our team and will certainly be sharing your kind sentiments. Thank you again for your wonderful feedback and hope to continue to offer you the very best of our internationally recognized Turkish Hospitality time and time again. Kindest regards,Guest Services

10/10 Excellent

Oya

Stayed 4 nights in Dec 2023
Response from Misafir İlişkileri on Dec 23, 2023
Sayın Oya Hanım ,Swissôtel The Bosphorus, Istanbul ile ilgili değerlendirme yaptığınız için teşekkür ederiz. Siz misafirlerimizin olumlu görüşlerinizi bilmek, bizler için her zaman büyük önem taşımaktadır.Bir başka seyahatinizde size tekrar hizmet vermekten mutluluk duyacağımızı belirtmek isteriz.Saygılarımızla,Misafir İlişkileri

10/10 Excellent

Erkan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highest quality staff in Turkey
Stayed 3 nights in Dec 2023
Response from Misafir İlişkileri on Dec 23, 2023
Sayın Arkan ,Swissôtel The Bosphorus, Istanbul ile ilgili değerlendirme yaptığınız için teşekkür ederiz. Siz misafirlerimizin olumlu görüşlerinizi bilmek, bizler için her zaman büyük önem taşımaktadır.Bir başka seyahatinizde size tekrar hizmet vermekten mutluluk duyacağımızı belirtmek isteriz.Saygılarımızla,Misafir İlişkileri

10/10 Excellent

Elmira

Stayed 6 nights in Dec 2023
Response from Guest Services on Dec 21, 2023
Dear Elmira ,We very much appreciate your rates regarding your stay at the Swissôtel The Bosphorus Istanbul. It is always a pleasure to receive positive feedback. We thank you for your visit and hope to welcome you back to our hotel very soon! Best Regards

10/10 Excellent

Imran

Stayed 3 nights in Dec 2023
Response from Guest Services on Dec 21, 2023
Dear Mrs.İmran ,We very much appreciate your rates regarding your stay at the Swissôtel The Bosphorus Istanbul. It is always a pleasure to receive positive feedback. We thank you for your visit and hope to welcome you back to our hotel very soon! Best Regards

10/10 Excellent

Karrar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service. Amazing food. One of the best experiences in a long time.
Stayed 5 nights in Dec 2023
Response from Guest Services on Dec 14, 2023
Dear Mr.Karrar ,Thank you for taking the time to review your stay with us and coming home to best address in town. Your comments are a great motivation for our team and will certainly be sharing your kind sentiments. Thank you again for your wonderful feedback and hope to continue to offer you the very best of our internationally recognized Turkish Hospitality time and time again. Kindest regards,Guest Services

10/10 Excellent

Muhammad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing for a VIP property treatment as mentioned by Expedia.
Stayed 2 nights in Dec 2023
Response from Guest Services on Jan 3, 2024
Dear Mr.Muhammad ,We very much appreciate your comments regarding your stay at the Swissôtel The Bosphorus Istanbul. It is always a pleasure to receive positive feedback. We thank you for your visit and hope to welcome you back to our hotel very soon! Best Regards

10/10 Excellent

Sohrab

Stayed 3 nights in Jul 2023
Response from Guest Services on Dec 14, 2023
Dear Mr.Sohrab ,We very much appreciate your rates regarding your stay at the Swissôtel The Bosphorus Istanbul. It is always a pleasure to receive positive feedback. We thank you for your visit and hope to welcome you back to our hotel very soon! Best Regards,Guest Services

10/10 Excellent

Seyed

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Guest Services on Dec 14, 2023
Dear Mr.Seyed ,We very much appreciate your rates regarding your stay at the Swissôtel The Bosphorus Istanbul. It is always a pleasure to receive positive feedback. We thank you for your visit and hope to welcome you back to our hotel very soon! Best Regards,Guest Services

10/10 Excellent

Samar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location , excellent staff
Stayed 9 nights in Nov 2023
Response from Guest Services on Dec 14, 2023
Dear Mrs. Samar ,Thank you for taking the time to review your stay with us and coming home to best address in town. Your comments are a great motivation for our team and will certainly be sharing your kind sentiments. Thank you again for your wonderful feedback and hope to continue to offer you the very best of our internationally recognized Turkish Hospitality time and time again. Kindest regards,Guest Services

8/10 Good

susana

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Most of the staff was great except for the breakfast buffet waiters, they were not helpful or attentive, they just ignore us.
Stayed 6 nights in Nov 2023
Response from Guest Services on Dec 14, 2023
Dear Susana ,Thank you for taking the time to review your recent stay with us. At Swissôtel The Bosphorus , Istanbul we pride ourselves on delivering the most memorable of experiences to all of our guests, and I am sorry if we did not completely achieve this during your stay. I do apologies for any offense caused by my colleague who will receive some guidance and further training. I hope you will not let this be the reason for not returning and we will be mindful of this misjudgment going forward. I hope we will have pleasure of welcoming you back to Swissôtel The Bosphorus , Istanbul in the futureKind Regards ,Guest Services

2/10 Terrible

cenk

Stayed 2 nights in Nov 2023
Response from Misafir İlişkileri on Dec 27, 2023
Sayın Cenk Bey ,Ziyaretiniz sonrası değerli zamanınızdan ayırıp paylaştığınız geri bildiriminiz için teşekkür ederiz. Memnuniyetsizlikleriniz hakkında bilgi akışını konaklamanız esnasında sağlayıp, size kusursuz bir deneyim yaşatabilmeyi arzu ederdik.Konu ile ilgili detaylı bilgi edinmek bizim için çok değerlidir.Saygılarımızla

10/10 Excellent

Yasser

Stayed 4 nights in Nov 2023
Response from Guest Services on Dec 20, 2023
Dear Mr.Yasser ,We very much appreciate your rates regarding your stay at the Swissôtel The Bosphorus Istanbul. It is always a pleasure to receive positive feedback. We thank you for your visit and hope to welcome you back to our hotel very soon! Best Regards

10/10 Excellent

Nicholas, Charlotte

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
An older but well located and maintained property. Great staff and multiple dining options.
Stayed 2 nights in Nov 2023
Response from Guest Services on Nov 29, 2023
Dear Nicholas ,We very much appreciate your comments regarding your stay at the Swissôtel The Bosphorus Istanbul. It is always a pleasure to receive positive feedback. We thank you for your visit and hope to welcome you back to our hotel very soon! Best Regards

10/10 Excellent

Prabhjit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is excellent hotel to stay in but they could do better job at breakfast options. They don’t have many options to eat for breakfast
Stayed 4 nights in Nov 2023
Response from Guest Services on Nov 28, 2023
Dear Prabhjit ,Thank you for taking the time to share your recent experience with us. We are pleased to learn you were impressed with our location and your positive comments about our friendly staff service means a lot to us. We also appreciate your constructive feedback, and wish to assure your coments are shared witn related management team. Thank you again for your stay and look forward to welcoming you back soon

10/10 Excellent

David

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Excellent service.
Stayed 2 nights in Nov 2023
Response from Guest Services on Nov 28, 2023
Dear Mr. David ,We very much appreciate your comments regarding your stay at the Swissôtel The Bosphorus Istanbul. It is always a pleasure to receive positive feedback. We thank you for your visit and hope to welcome you back to our hotel very soon! Best Regards

10/10 Excellent

Fady

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful gotel with great dinning options. Clean, spacious rooms , with good service. Close to shops and resturants
Stayed 5 nights in Nov 2023
Response from Guest Services on Nov 25, 2023
Dear Fady ,Thank you for taking the time to review your stay with us and coming home to best address in town. Your comments are a great motivation for our team and will certainly be sharing your kind sentiments. Thank you again for your wonderful feedback and hope to continue to offer you the very best of our internationally recognized Turkish Hospitality time and time again. Kindest regards,Guest Services

8/10 Good

Younis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in Nov 2023
Response from Guest Services on Nov 25, 2023
Dear Younis ,Thank you for taking the time to review your stay with us and coming home to best address in town. Your comments are a great motivation for our team and will certainly be sharing your kind sentiments. Thank you again for your wonderful feedback and hope to continue to offer you the very best of our internationally recognized Turkish Hospitality time and time again. Kindest regards,Guest Services

10/10 Excellent

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great attention to detail. Room was very clean and well presented. Products available in the room were a nice touch as were the complimentary bottles of water.
Stayed 3 nights in Nov 2023
Response from Guest Services on Nov 21, 2023
Dear Mrs.Tracy ,Thank you for taking the time to review your stay with us and coming home to best address in town. Your comments are a great motivation for our team and will certainly be sharing your kind sentiments. Thank you again for your wonderful feedback and hope to continue to offer you the very best of our internationally recognized Turkish Hospitality time and time again. Kindest regards,Guest Services

10/10 Excellent

Abdulla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had three nights at this hotel, it was my first time to stay at Swissotel hotel, it was really nice and great experience. The service was great and the staff were very helpful and friendly and the lobby is spacious. Also the location was amazing, it’s in Beşiktaş and just near Nişantaşı, and very close to the sea. I would recommend travelers to stay at this hotel if they seeking nice atmosphere for walkable shopping/dines and sea side walk.
Stayed 2 nights in Oct 2023
Response from Guest Services on Nov 7, 2023
Dear Mr.Abdulla ,Thank you for taking the time to review your stay with us and coming home to best address in town. Your comments are a great motivation for our team and will certainly be sharing your kind sentiments. Thank you again for your wonderful feedback and hope to continue to offer you the very best of our internationally recognized Turkish Hospitality time and time again. Kindest regards,Guest Services

10/10 Excellent

Naside, Allston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 1 night in Oct 2023
Response from Guest Services on Nov 6, 2023
Dear Mrs. Naside ,We very much appreciate your comments regarding your stay at the Swissôtel The Bosphorus Istanbul. It is always a pleasure to receive positive feedback. We thank you for your visit and hope to welcome you back to our hotel very soon! Best Regards

10/10 Excellent

Joel, Toronto

Stayed 4 nights in Oct 2023
Response from Guest Services on Nov 23, 2023
Dear Joel ,We very much appreciate your comments regarding your stay at the Swissôtel The Bosphorus Istanbul. It is always a pleasure to receive positive feedback. We thank you for your visit and hope to welcome you back to our hotel very soon! Best Regards

4/10 Poor

Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was a nightmare
Response from Guest Services on Nov 4, 2023
Dear Mrs. Marina ,Thank you for taking the time to rate your stay with us, we are sorry to read you expressed disappointment with your stay. We regret that we were not able to meet your expectations. Customer satisfaction is of the utmost importance to us, and we would be interested in finding our why this was the case - please could you provide more details? We look forward to welcoming you back to Swissôtel The Bosphorus, Istanbul on many more occasions. Kind regards,Guest Services

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 3 nights in Oct 2023
Response from Guest Services on Oct 30, 2023
Dear Guest ,We very much appreciate your comments regarding your stay at the Swissôtel The Bosphorus Istanbul. It is always a pleasure to receive positive feedback. We thank you for your visit and hope to welcome you back to our hotel very soon! Best Regards

10/10 Excellent

mojy, San Mateo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel in a very nice area. Love the rooftop bar and Restaurant. Nice big rooms with comfy beds.
Stayed 2 nights in Oct 2023
Response from Guest Services on Oct 23, 2023
Dear Mojy ,Thank you for taking the time to review your stay with us and coming home to best address in town. Your comments are a great motivation for our team and will certainly be sharing your kind sentiments. Thank you again for your wonderful feedback and hope to continue to offer you the very best of our internationally recognized Turkish Hospitality time and time again. Kindest regards,Guest Services

10/10 Excellent

ROBERT

Stayed 3 nights in Oct 2023
Response from Guest Services on Nov 13, 2023
Dear Mr.Robert ,We very much appreciate your comments regarding your stay at the Swissôtel The Bosphorus Istanbul. It is always a pleasure to receive positive feedback. We thank you for your visit and hope to welcome you back to our hotel very soon! Best Regards

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, minor suggestions
Was great. There are a few negatives however. Hotel entrance on top of enormous hill, they let guests leave through the lower entrance but you can’t enter at this entrance for some reason. They need to address this, it’s a legitimate inconvenience. The other thing I didn’t like is they charged me an extra $400 euro at checkout for the same room only because my wife was with me as well. Didn’t leave a good taste in mouth.
Stayed 6 nights in Oct 2023
Response from Guest Services on Oct 23, 2023
Dear Mr. Dennis ,Thank you for taking the time to review your visit to Swissôtel The Bosphorus, Istanbul in such exquisite detail. It is always such a pleasure to read about our customer experiences; especially when it is so apparent that they have had a truly wonderful time.We also appreciate your constructive feedback, and wish to assure your comments are shared witan related management team. We all look forward to welcoming you back for another Swissôtel experience when you are next in Istanbul.Kindest regards,

10/10 Excellent

Soghra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with great view, wonderful service and the location was nice.
Stayed 3 nights in Oct 2023
Response from Guest Services on Oct 16, 2023
Dear Soghra ,Thank you for taking the time to review your stay with us and coming home to best address in town. Your comments are a great motivation for our team and will certainly be sharing your kind sentiments. Thank you again for your wonderful feedback and hope to continue to offer you the very best of our internationally recognized Turkish Hospitality time and time again. Kindest regards,Guest Services

10/10 Excellent

Mohamad

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect all way around
Stayed 8 nights in Oct 2023
Response from Guest Services on Oct 16, 2023
Dear Mr.Mohamad ,Thank you for taking the time to review your stay with us and coming home to best address in town. Your comments are a great motivation for our team and will certainly be sharing your kind sentiments. Thank you again for your wonderful feedback and hope to continue to offer you the very best of our internationally recognized Turkish Hospitality time and time again. Kindest regards,Guest Services

6/10 Okay

Ashleigh

Stayed 2 nights in Oct 2023
Response from Guest Services on Nov 4, 2023
Dear Ashleigh ,Thank you for taking the time to rate your stay with us, we are sorry to read you expressed disappointment with your stay. We regret that we were not able to meet your expectations. Customer satisfaction is of the utmost importance to us, and we would be interested in finding our why this was the case - please could you provide more details? We look forward to welcoming you back to Swissôtel The Bosphorus, Istanbul on many more occasions. Kind regards,Guest Services