Ratings based on 61 Verified Reviews

4.2 out of 5
85% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Great hotel , location ,best concierge and staff

Posted Nov 22, 2016
Best experience ever , best staff , best location .. The best concierge ..
5 out of 5
Recommended
for Everyone
by A verified traveler from Traveller

Perfect Hotel, Great Location, Great Value.

Posted Sep 1, 2016
The Hotel is a hip and cool place with a great rooftop restaurant bar. Free upgrade, nice room, very friendly staff. House keeping could be improved.
1 out of 5
by A verified traveler from Kuwait

Fancy hotel with Zero customer service

Posted Jun 1, 2016
The experience was bad before even checking in to the hotel! I had called and it appears that the hotel staff are very unprofessional and really are not bothered with providing the best customer service or go out of their way! At one point they did not even care that I had booked 2 rooms - so I cancelled the suite and rebooked at a hotel right next door! I stayed at the hotel and then discovered that the room did not have an actual window or a view which was depressing! There was noise and it was not as comfortable as other 5 star hotel rooms! The room had an electrical issue to the point where they gave me a second key card as my initial card would not work! Supposedly they had a bar called Frankie which would close at 10:30-11 because it lacked customers!! Probably because of the bad customer service! Thankfully my weeks stay at the hotel ended and it turned out to be a total disaster! But since Turkey was an amazing place.. It made up the difference!
3 out of 5
Recommended
for Everyone
by A verified traveler

location is excellent

Posted Mar 7, 2016
Pros: Mr. Sadat and all people working at the reception and conciege,,i loved the staff,,,room service is excellent to,,,but cleenness is quite poor
Cons: CLEANESS,,CLEANESS, CLEANESS
Location: EXCELLENT LOCATION
wonderful staff especially Mr. Sadat,,very helpful and flexible,,,all staff are wonderful, welcoming and attentive,,but room cleaning is poor,,
4 out of 5
Recommended
for Everyone
by A verified traveler from Herzliya, Israel

Excellent location in the modern part of Istanbul

Posted Feb 17, 2016
Pros: Everything, except the courtyard looking rooms.
Cons: Single hanger for bath towel, no hangers for towels. Replenish tea and coffee without asking Open the toproof of the courtyard
Location: Excellent shopping area for every pocket. Walking distance for public transport
Exellent hotel,except the courtyard looking rooms which are without any natural daylight
5 out of 5
Recommended
for Everyone
by A verified traveler from houston tx

Great! Easy check-in easy check-out. Great room.

Posted Dec 21, 2015
Great comfy bed, great bathroom and rain shower, And spacious area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location for shopping and other access

Posted Aug 20, 2015
My friend had slipped at the bathroom as there were no towels on the floor but the management and managet MR.Erhan was so great they came in with a doctor offered to cover medical costs luckily it was not severe and also made sure to send get well soon bouquet to the room. The staff were kind well spoken and I will defiantly put this on my top list of city hotels to stay in. Very pleased with my stay
Comment from Hotel Management
Aug 24, 2015 by The Sofa Hotel, Hotel Management
Dear guest, Thank you for caring and taking your time to write this lovely review about The Sofa. It gives me great pleasure to know that you appreciated the location and services of our hotel. Our Director of Rooms, Mr. Erhan will be happy to hear that you found the room to be spotless and comfortable. Thank you for highlighting the great service that you experienced during your stay, we really do appreciate when guests notice our dedication. I hope that we will have the opportunity to welcome you back soon. Best regards, Murat Sezen E-Commerce and Marketing Executive murats@thesofahotel.com
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 1, 2015
Very helpful staff. Clean. Good location. Nice bar on the top floor.
Comment from Hotel Management
Aug 31, 2015 by The Sofa Hotel, Hotel Management
First of all I would like to thank you very much for taking the time and commenting on our services; we really appreciate it and value our esteemed guests' opinion such as yours very much. Your feedback encourages us towards our aim to deliver, heartfelt, genuine care, personalized and uncompromising service in all guest interactions. These comments such as yours are the best tool for us not only to maintain but further improve our quality and service. It was and will always be our pleasure to ensure your comfort and I look very much forward to welcoming you back at The Sofa Hotel each time you visit Istanbul. Best regards, The Sofa Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Israel

Recommended hotel in Istanbul

Posted Jun 2, 2015
Pros: Everything
Location: Apart of the almost permanent horrible trafic jam at the upper class Nisantasi area it is one of the best placed hotels in Istanbul where you can cro
As a frequent traveler to Istanbul and my first acquintance with the Sofa Hotel my experience is : 5-stars +++.
Comment from Hotel Management
Aug 31, 2015 by The Sofa Hotel, Hotel Management
First of all I would like to thank you very much for taking the time and commenting on our services; we really appreciate it and value our esteemed guests' opinion such as yours very much. Your feedback encourages us towards our aim to deliver, heartfelt, genuine care, personalized and uncompromising service in all guest interactions. These comments such as yours are the best tool for us not only to maintain but further improve our quality and service. It was and will always be our pleasure to ensure your comfort and I look very much forward to welcoming you back at The Sofa Hotel each time you visit Istanbul. Best regards, The Sofa Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Italy

Nice Hotel strategically located.

Posted Feb 4, 2015
Pros: design and peaceful athmosphere
Cons: no
Location: Very much strategic
Wonderful service and very kind personnel. All hotel officers were very kind and helpful.
Comment from Hotel Management
Aug 31, 2015 by The Sofa Hotel, Hotel Management
First of all I would like to thank you very much for taking the time and commenting on our services; we really appreciate it and value our esteemed guests' opinion such as yours very much. Your feedback encourages us towards our aim to deliver, heartfelt, genuine care, personalized and uncompromising service in all guest interactions. These comments such as yours are the best tool for us not only to maintain but further improve our quality and service. It was and will always be our pleasure to ensure your comfort and I look very much forward to welcoming you back at The Sofa Hotel each time you visit Istanbul. Best regards, The Sofa Hotel