Ratings based on 109 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified ReviewsThey paid and stayed. We double-checked.
by A verified traveler from Kuwait
Fancy hotel with Zero customer servicePosted Jun 1, 2016
The experience was bad before even checking in to the hotel! I had called and it appears that the hotel staff are very unprofessional and really are not bothered with providing the best customer service or go out of their way! At one point they did not even care that I had booked 2 rooms - so I cancelled the suite and rebooked at a hotel right next door! I stayed at the hotel and then discovered that the room did not have an actual window or a view which was depressing! There was noise and it was not as comfortable as other 5 star hotel rooms! The room had an electrical issue to the point where they gave me a second key card as my initial card would not work! Supposedly they had a bar called Frankie which would close at 10:30-11 because it lacked customers!! Probably because of the bad customer service! Thankfully my weeks stay at the hotel ended and it turned out to be a total disaster! But since Turkey was an amazing place.. It made up the difference!
Posted Mar 30, 2016 on Hotels
by A verified traveler
location is excellentPosted Mar 7, 2016
Pros: Mr. Sadat and all people working at the reception and conciege,,i loved the staff,,,room service is excellent to,,,but cleenness is quite poor
Cons: CLEANESS,,CLEANESS, CLEANESS
Location: EXCELLENT LOCATION
wonderful staff especially Mr. Sadat,,very helpful and flexible,,,all staff are wonderful, welcoming and attentive,,but room cleaning is poor,,
Posted Feb 21, 2016 on Hotels
by A verified traveler from Herzliya, Israel
Excellent location in the modern part of IstanbulPosted Feb 17, 2016
Pros: Everything, except the courtyard looking rooms.
Cons: Single hanger for bath towel, no hangers for towels. Replenish tea and coffee without asking Open the toproof of the courtyard
Location: Excellent shopping area for every pocket. Walking distance for public transport
Exellent hotel,except the courtyard looking rooms which are without any natural daylight
by Yusuf from Bahrain
Excellent stayPosted Jan 6, 2016 on Hotels
Excellent hotel location for easy in shopping area .. Door steps to City's mall. Staff were very friendly and cooperative.
by A verified traveler
Posted Jan 5, 2016 on Hotels
by Jules from Los Angeles
The Sofa Hotel ExperiencePosted Dec 22, 2015 on Hotels
Great Spot in the middle of Nisantase. Close to shopping and great restaurants and cafe's. The staff very helpful and accommodating
by A verified traveler from houston tx
Great! Easy check-in easy check-out. Great room.Posted Dec 21, 2015
Great comfy bed, great bathroom and rain shower, And spacious area.
by Bruno from Nîmes
Bon hotel tres bien situé, quartier agréablePosted Nov 15, 2015 on Hotels
Quartier agréable et accessible, hôtel très sympa, une très bonne ambiance, bar sur le toit magnifique. Veiller a prendre une chambre avec fenêtre. Belle vue sur les derniers étages, nous avons eu la chance d’être au septième. Situation idéale pour nous, pas bien loin du centre historique et toujours des taxis partout !