Junior Suite, Non Smoking | Private kitchen

Reviews of Tunel Residence

Tunel Residence
Sishane Evliya Celebi Mah., Mesrutiyet Cad. No: 96 Beyoglu, Istanbul, Istanbul

Reviews

7.8

Good

Rating 10 - Excellent. 211 out of 536 reviews" "
Rating 8 - Good. 168 out of 536 reviews" "
Rating 6 - Okay. 81 out of 536 reviews" "
Rating 4 - Poor. 32 out of 536 reviews" "
Rating 2 - Terrible. 44 out of 536 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Mark

Liked: Staff & service, property conditions & facilities
good for shopping and transport
Stayed 4 nights in Feb 2024
Response from Tunel Residence on Feb 27, 2024
Thank you for your feedback. We appreciate your positive comments regarding shopping and transportation. We would be delighted to welcome you again, and we will strive to make your stay even more enjoyable.

10/10 Excellent

H O

Stayed 4 nights in Nov 2023
Response from Tunel Residence on Jan 24, 2024
We appreciate your positive feedback! It was our pleasure to host you, and we hope to welcome you back soon.

10/10 Excellent

Nour

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Need to work on bathroom maintenance and sofa beds maintenance.
Stayed 3 nights in Nov 2023
Response from Tunel Residence on Nov 13, 2023
Hello Nour,Thank you for taking the time to share your positive feedback about your experience with Expedia. We're delighted to hear that you found it to be a great place. Your input regarding bathroom and sofa bed maintenance is valuable to us. We appreciate your constructive criticism, and we will certainly look into addressing these areas to enhance the overall guest experience.If you have any further suggestions or if there's anything else you'd like to share, please feel free to let us know. We look forward to serving you again in the future.

10/10 Excellent

Muhammed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Tunel Residence on Jan 24, 2024
We appreciate your positive feedback! It was our pleasure to host you, and we hope to welcome you back soon.

2/10 Terrible

Khalida

Stayed 10 nights in Oct 2023
Response from Tunel Residence on Nov 13, 2023
Hello Khalida,We appreciate you taking the time to share your feedback about your experience with Expedia. I'm sorry to hear that it didn't meet your expectations. We value your opinion, and your satisfaction is important to us. If there's anything specific you'd like us to address or if you have additional comments, please feel free to let us know. We're here to assist you and make things right.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good value
Stayed 1 night in Oct 2023
Response from Tunel Residence on Oct 20, 2023
Dear Mark,Thank you for your 5-star review on Expedia! We're delighted to hear that you found great value in your stay with us. We appreciate your feedback and look forward to welcoming you back in the future.

8/10 Good

Moshe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Tunel Residence on Sep 6, 2023
Your positive feedback is a great motivation for our team, and we can't wait to welcome you back in the future.

10/10 Excellent

Nour

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel are the best. The only thing it needs is to update the TV channels giving options in English as there is none. The bathrooms need a bit of maintenance as well.
Stayed 5 nights in Aug 2023
Response from Tunel Residence on Sep 6, 2023
We're thrilled to receive a 5-star rating from you, Nour! Your kind words about our staff are greatly appreciated. We'll definitely take your feedback into consideration and work on updating the TV channels with more English options and addressing the bathroom maintenance. We hope to welcome you back for an even better experience in the future. Thank you for choosing our hotel!

10/10 Excellent

Salman

Stayed 1 night in Aug 2023
Response from Tunel Residence on Aug 23, 2023
Değerli Salman,Bize verdiğiniz en yüksek puanla dolu olan geri bildiriminiz için teşekkür ederiz! Expedia üzerinden paylaştığınız olumlu deneyiminiz bize büyük mutluluk ve gurur veriyor.Sizlerin memnuniyetiniz, tüm ekibimiz için en önemli önceliklerimizden biridir. Sizlere daha fazla harika deneyim sunabilmek için buradayız. Bu güzel geri bildiriminizi çalışanlarımızla paylaşacağız, çünkü sizin gibi değerli misafirlerimiz için her zaman en iyisini sağlamak hedefimizdir.Gelecekteki konaklamanızda da sizi ağırlamaktan mutluluk duyarız. Herhangi bir yardıma veya özel isteğe ihtiyacınız olursa, lütfen bize bildirmekten çekinmeyin.

10/10 Excellent

Nour

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The best thing about this hotel is the reception staff and the easy access to transportation and attractions.
Stayed 6 nights in Jul 2023
Response from Tunel Residence on Aug 23, 2023
Dear Nour,Thank you for your 5-star rating and positive feedback on Expedia. We're thrilled to hear that you found our reception staff exceptional and enjoyed the convenient access to transportation and attractions.We're glad to have met your expectations in these aspects. Should you need anything else or plan to return, feel free to reach out. Your satisfaction is our priority.

10/10 Excellent

Tesfaye

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good to staying for vacation
Stayed 5 nights in Jun 2023
Response from Tunel Residence on Jul 3, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Juan

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location and professional staff
Stayed 2 nights in Apr 2023

10/10 Excellent

saod

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Mar 2023
Response from Tunel Residence on Mar 27, 2023
Thank you for choosing us. Your feedback is important to us!

10/10 Excellent

Aleksandr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Very good
Stayed 1 night in Dec 2022
Response from Tunel Residence on Dec 12, 2022
Thank you for reaching out and providing us with valuable feedback.

4/10 Poor

MOHAMMAD ADNAN

Response from Tunel Residence on Nov 13, 2023
Hello Mohammad Adnan,Thank you for sharing your feedback. We apologize for falling short of your expectations. Your input is important to us, and we'll use it to improve our services.

10/10 Excellent

shu

Liked: Cleanliness, staff & service, property conditions & facilities
总体不错,风景好!
Response from Tunel Residence on Nov 10, 2022
Thank you for choosing us. Your feedback is important to us!

10/10 Excellent

James J.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 4 days and everything was excellent. Jim
Response from Tunel Residence on Nov 10, 2022
Thank you for choosing us. Your feedback is important to us!

8/10 Good

Naja

Stayed 5 nights in Oct 2022
Response from Tunel Residence on Nov 10, 2022
Thank you for choosing us. Your feedback is important to us!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Perfect
Stayed 1 night in Aug 2022
Response from Tunel Residence on Sep 5, 2022
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Adel

Stayed 1 night in Aug 2022
Response from Tunel Residence on Aug 24, 2022
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Mohammad

Disliked: Amenities, property conditions & facilities
The hotel came up as 5-star in my search, but it is not a 5-star by design. In my view this is a 3-star hotel in essence upgraded to be rated as 5-star. It doesn't have an exclusive restaurant. The BIGSHEF restaurant you get your breakfast is a public one in ground floor that has a door thru to hotel. The breakfast is not all you can eat style Kahvalti style popular in Turkiye and generally in all hotels. You pick an option out of a few and get a small breakfast and a cup of hot drink. If you want more you have to order. I've never seen anything like this before. Disappointed! Room is just slightly bigger than the bed, no much space to move around. Aircon made a lot of noise and they sent a technician but was not fixed properly. Kettle was not working (switch broken) and power lead was too short to reach power point! They replaced with another. Wall Power points were loose. both in room and bathroom. Furniture were small (given room was small) and not plenty of space for laptop use. Pool was small and in a closed covered room with no windows and during 3 days of stay I didn't see anyone using it so scary to be there on your own. Gym was not bad but I didn't use it. Didn't use Turkish Hamam, it is exclusive to one person and you need to book in advance. Massage room was good with two tables and looked nice, but didn't use it. I think if you have a 3-star hotel expectation you wouldn't be disappointed but the price is too high for it. Positive: Sishane Metro in front!
Stayed 3 nights in Jul 2022
Response from Tunel Residence on Aug 8, 2022
Thanks for staying with us.

10/10 Excellent

Nour

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Best friendly staff. Close to metro. Wonderful stay!
Stayed 6 nights in Jun 2022
Response from Tunel Residence on Jul 19, 2022
Thanks for staying with us. We appreciate your feedback!

8/10 Good

MUWAYYID

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2022
Response from Tunel Residence on Jul 5, 2022
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Moath

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Most of the time the internet wasn’t working and the WiFi as well The stuff can’t speak English The room service didn’t clean and change my towels and shampoo
Stayed 3 nights in Jun 2022
Response from Tunel Residence on Jul 2, 2022
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

ameer

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Front desk people are not professional whatsoever. Guy checked us in first time and tried to sell us a different floor room, and claimed the one we were assigned to only has 2 twin beds. It had queen after all 2nd time we came back in. He tried to claim we have different namd on file from passport, which was the always the case, he just wanted a tip to let us through. Vale people are nice but they always want money. Every interraction they make it so you know they want Money. Even if you're not driving the car away. A different vale person will ask for money even though you paid the first guy twice. Rooms are nice thogu
Stayed 1 night in Jun 2022
Response from Tunel Residence on Jul 2, 2022
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Negar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay close to metro with out intwrne
It is a good hotel the worst part is internet , their wifi does not work appropriately
Stayed 8 nights in May 2022
Response from Tunel Residence on Jul 2, 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Omur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

8/10 Good

Alexei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Staff is helpful. Location is excellent, albeit somewhat noisy. Staff is helpful. Connecting to wifi is a hassle, you need to login each time you close the laptop lid or switch off the phone. But all in all, a great deal for the $$ you pay.
Stayed 8 nights in Apr 2022
Response from Tunel Residence on May 5, 2022
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Elie

Traveled with partner, Traveled with family
I have stayed twice before This time. The price was double and the room wasnt what we paid for I booked an 18 m room. They gave us 12 m I asked tovhanhe my room but no concern from hotel For cheaper price i can get a better hotel
Stayed 3 nights in Feb 2022
Response from Tunel Residence on Feb 28, 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Daniel

Liked: Cleanliness, room comfort
Awesome!
The location is superb! Very close to the Sishane Metro station and a few minutes from one end of the famous Istiklal Street which runs all the way to Taksim. I booked a Superior Room and it was VERY spacious. Hotel staff were very nice and helpful as well. Overall, it was a good stay.
Stayed 7 nights in Dec 2021
Response from Tunel Residence on Jan 26, 2022
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Muhammad Amir

Liked: Cleanliness, room comfort
Stayed 6 nights in Dec 2021
Response from Tunel Residence on Dec 30, 2021
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2021
Response from Tunel Residence on Dec 23, 2021
Bizi tercih ettiğiniz için teşekkür ederiz. Görüşleriniz bizim için önemlidir!

8/10 Good

Tamar

Traveled with group
Liked: Room comfort
Stayed 3 nights in Nov 2021
Response from Tunel Residence on Nov 26, 2021
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

keren

Traveled with group
Disliked: Cleanliness, room comfort
bad service
One night there was a problem with the generator and gases went up in the air, it was not possible to breathe and we evacuated the room. Since the hotel was full we slept in the hotel lobby. There was no one to talk to !!! Assured that the manager will contact us and so far have not contacted. We paid the full consideration on receiving the room and I think we should have received a refund
Stayed 4 nights in Oct 2021
Response from Tunel Residence on Oct 25, 2021
Thanks for staying with us! We appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This place is my second home, the proximity to Taksim and Galata is very convenient, yet it is located in a peaceful and quite neighborhood. The staff are very welcoming, we were greeted by Sinan at the reception who made sure we got everything we asked for. I highly recommend this property.
Stayed 5 nights in Aug 2021
Response from Tunel Residence on Aug 23, 2021
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

H J J

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2021
Response from Tunel Residence on Sep 21, 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

RIDVAN

Stayed 1 night in Jul 2021
Response from Tunel Residence on Jul 27, 2021
Pozitif yorumlarınız için teşekkür eder, en kısa zamanda sizleri otelimizde tekrar ağırlamaktan dolayı memnuniyet duyacağımızı belirtmek isteriz.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is very accessible to everything, stores, restaurant and the Galata Tower, and the Mosque. Also having a stove and washer in the room is a plus for an affordable price.
Stayed 2 nights in Mar 2021
Response from Tunel Residence on Mar 15, 2021
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, room comfort
Stayed 1 night in Jan 2021
Response from Tunel Residence on Feb 9, 2021
Thanks for staying with us.

10/10 Excellent

Marek, London

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We booked the junior suit with Galata Tower view and it was splendid. Airy apartment with small Juliet balcony, very sunny, spacious bedroom, good size dining and living area, small kitchenette. This is the best location you can get, old town on a hill and within less then 5 min walk to the main shopping street yet in a quiet location with spectacular view. The reception is very helpful Murat, Erbil ( ordering take away food for us) polite and welcoming. As Covid restriction have changed in Turkey after our arrival (mid Dec) we had to self-isolate for 10 days ( as we traveled from the UK) but as we booked 3 weeks here this wasn’t an issue for us as we were recovering from cosmetic treatment and the hotel was very supportive, delivering us all essential to the door on daily basis. The Internet connection was good ( I used it for work),in front of the hotel there is a metro station ( we didn’t use metro) as walking distance everywhere and a picturesque square where many visitors come and seat on a stairs & enjoy the view. We would be very happy to come back.
Stayed 13 nights in Dec 2020
Response from Tunel Residence on Jan 11, 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The room was not very clean and the internet was not working properly. Value for money is great, location is amazing and the staff are nice.
Stayed 3 nights in Dec 2020
Response from Tunel Residence on Dec 30, 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Disliked: Cleanliness
The only positive is the lication
Hotel's location was good, however the price was overrated for what they offer. Cleanliness was below average, bathroom has stains, lack of amenities only 1 small shower gel and shampoo for 2 people. Mattress and pillows were not comfortable at all. The desk legs were broken so beware. The breakfast was limited and on the last day we were offered frozen fruits and NOT fresh, very disappointing. 1st day breakfast was late by 30 minute for a fruit salad. Not to mention that we were refused accees to the rooftop restaurant without a booking, while the receptionist confirmed reservations are not required. Overall, if it is not the location, i wouldn't rate it good.
Stayed 3 nights in Oct 2020
Response from Tunel Residence on Oct 22, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Great hotel and great staff
Stayed 19 nights in Jul 2020
Response from Tunel Residence on Aug 21, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Riza Mete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Tunel Residence on Mar 3, 2020
Geri bildiriminiz için çok teşekkür ederiz.

10/10 Excellent

Riza Mete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Tunel Residence on Mar 3, 2020
Güzel yorumunuz için çok teşekkür ederiz. Sizleri tekrar ağırlamak dileğiyle.

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
Good location close to the tube station and good size suite.
Stayed 7 nights in Dec 2019
Response from Tunel Residence on Jan 6, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mariya, Burgas

Traveled with partner
Liked: Cleanliness, amenities
Hotel was very comfort and modern,location was great also,very helpfull staff,delicious breakfast,we are very pleased!
Stayed 1 night in Dec 2019
Response from Tunel Residence on Dec 31, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Manuel, Jerusalem

Traveled with partner
Liked: Cleanliness
Very friendly, helpful staff. Cleanroom, though a touch of renovation is needed. Close to restaurants and shopping. Galata tower is a few meters away. Metro station is steps from the hotel.
Stayed 5 nights in Dec 2019
Response from Tunel Residence on Dec 30, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is outstanding, the hotel is classy and well decorated . The room is a bit small but for this price is was perfect , the pool and sauna were Relaxing The hotel exceeded my expectations to be honest. I highly recommend
Stayed 1 night in Dec 2019
Response from Tunel Residence on Dec 17, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Elie, Lebanon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here very nice hotel better than all in the area Bice food in big chef restaurant
Stayed 3 nights in Oct 2019
Response from Tunel Residence on Oct 23, 2019
Thanks for staying with us. We appreciate your feedback!