Ratings based on 843 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
91% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Napoli

Albergo ben gestito, molto confortevole

Posted Oct 31, 2015
Anche se per una sola notte, sono stato molto bene. La camera era molto pulita, con tante comodità per coccolare il cliente, a cominciare dal bagno: il cliente trova tutto l'occorrente per prendersi cura di sé, del suo benessere e della sua igiene personale. Il personale dovrebbe sorridere di più, essere più accogliente. Lo consiglierò ai miei amici!
Comment from Hotel Management
Nov 27, 2015 by Elena Liman, Hotel Management
Dear Vincenzo, thank you for choosing WOW Airport Hotel for your stay in Istanbul. Many thanks for this review. Your comments are very important for WOW team and we constantly strive to deliver exceptional levels of service and Guest’s hospitality. We are looking forward to seeing you again on your next visit to Istanbul. With best regards, Guest Relation Supervisor, WOW Airport Hotel.
4 out of 5
by John from Ohio

Mixed Emotions

Posted Oct 29, 2015 on Hotels
We had no Air conditioning,the front desk sent a man to fix it ,but it remained warm in the room thru the nite.
Comment from Hotel Management
Jan 30, 2016 by Guest Relation Supervisor, Hotel Management
Dear John, thank you very much for taking the time to leave a feedback about your stay with us. Your constructive feedback is appreciated as it allows us to assess necessary points of improvement at our hotel. Your comments about air condition have been taken into consideration and reviewed with related department. At WOW family our purpose to renew ourselves every day and improve the quality of our services to a higher level. Guest’s satisfaction is very important to us in striving to provide the best service and to enhance quality of our staff’s performance. We hope to have the chance to host you again in the future. Kind regards, Elena Liman, Guest Relation Supervisor, WOW Airport Hotel.
Comment from Hotel Management
Jan 30, 2016 by Guest Relation Supervisor, Hotel Management
Dear John, thank you for choosing WOW Airport Hotel for your stay in Istanbul. Many thanks for this review. Your comments are very important for WOW team and we constantly strive to deliver exceptional levels of service and Guest’s hospitality. Your comments about air-condition will be review with related department. We are looking forward to seeing you again on your next visit to Istanbul. With best regards, Guest Relation Supervisor, WOW Airport Hotel.
5 out of 5
by Alfredo

Posted Oct 25, 2015 on Hotels
Muy bueno el hotel !!!!! y cerca del aeropuerto !!!!
Comment from Hotel Management
Jan 30, 2016 by Guest Relation Supervisor, Hotel Management
Dear Alfredo, thank you for choosing WOW Airport Hotel for your stay in Istanbul. Many thanks for this lovely review and "high" raiting of our service. We are happy to hear that location was very ideal for you. At WOW family our purpose to renew ourselves every day and improve the quality of our services to a higher level. Guest’s satisfaction is very important to us in striving to provide the best service and to enhance quality of our staff’s performance. We hope to have the chance to host you again in the future. Kind regards, Elena Liman, Guest Relation Supervisor, WOW Airport Hotel.
Comment from Hotel Management
Jan 30, 2016 by Guest Relation Supervisor, Hotel Management
Dear Alfredo, thank you for choosing WOW Airport Hotel for your stay in Istanbul. Many thanks for this lovely review and "high" raiting of our service. At WOW family our purpose to renew ourselves every day and improve the quality of our services to a higher level. Guest’s satisfaction is very important to us in striving to provide the best service and to enhance quality of our staff’s performance. We hope to have the chance to host you again in the future. Kind regards, Elena Liman, Guest Relation Supervisor, WOW Airport Hotel.
4 out of 5
Recommended
for Business Travelers
by dimitrios

This traveler left a rating score only Posted Oct 25, 2015 on Hotels
3 out of 5
by alice from Los Angeles

Rude Front Desk Staff

Posted Oct 22, 2015 on Hotels
Stayed there for two separate nights. On the first day, both check-in and out staff were unpleasant. On the second day, it involved different staff and was much better. Sub-standard front desk staff really ruined the stay. Will not stay again.
Comment from Hotel Management
Jan 30, 2016 by Guest Relation Supervisor, Hotel Management
Dear alice, thank you for staying at WOW Airport Hotel and posting your feedback about it. Your constructive feedback is much appreciated as it allows us to assess necessary points of improvement at our hotel. Your comments about front desk staff have been taken into serious consideration and reviewed with related departments and Management. At WOW family our purpose to renew ourselves every day and improve the quality of our services to a higher level. Guest’s satisfaction is very important to us in striving to provide the best service and to enhance quality of our staff’s performance. We hope to have the chance to host you again in the future. With best regards, Elena Liman, Guest Relation Supervisor, WOW Airport Hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Expidia

Posted Oct 21, 2015
It is generally nice although the price I got from Expedia included breakfast , it was not the case when I did the check out I have to pay extra for breakfast
Comment from Hotel Management
Nov 27, 2015 by Elena Liman, Hotel Management
Dear Valued Guest, thank you for your stay with us at WOW Airport Hotel and posting feedback about it. With regard to breakfast, allow us to inform you, when you make a reservation, there are two types of room rates, one of them is exclude breakfast and another include breakfast. At WOW family our purpose to renew ourselves every day and improve the quality of our services to a higher level. Guest’s satisfaction is very important to us in striving to provide the best service and to enhance quality of our staff’s performance. We hope to have the chance to host you again in the future. Kind regards, Guest Relation Supervisor, WOW Airport Hotel.
5 out of 5
by Gal

Nice hotel close to the Airport

Posted Oct 19, 2015 on Hotels
One night for exhibition close by
Comment from Hotel Management
Jan 30, 2016 by Guest Relation Supervisor, Hotel Management
Dear Gal, thank you for choosing WOW Airport Hotel for your stay in Istanbul. Many thanks for this lovely review and "high" raiting of our service. We are happy to hear that location was very ideal for you. At WOW family our purpose to renew ourselves every day and improve the quality of our services to a higher level. Guest’s satisfaction is very important to us in striving to provide the best service and to enhance quality of our staff’s performance. We hope to have the chance to host you again in the future. Kind regards, Elena Liman, Guest Relation Supervisor, WOW Airport Hotel.
Comment from Hotel Management
Jan 30, 2016 by Guest Relation Supervisor, Hotel Management
Dear Gal, thank you for choosing WOW Airport Hotel for your stay in Istanbul. Many thanks for this lovely review and "high" raiting of our service. At WOW family our purpose to renew ourselves every day and improve the quality of our services to a higher level. Guest’s satisfaction is very important to us in striving to provide the best service and to enhance quality of our staff’s performance. We are looking forward to seeing you again on your next visit to Istanbul. With best regards, Elena Liman, Guest Relation Supervisor, WOW Airport Hotel.
1 out of 5
by A verified traveler

受付がひどすぎ

Posted Oct 16, 2015 on Hotels
疲れているときに延々と待たされ、待たせていてもまったく平気で受付がひどすぎだった。
Comment from Hotel Management
Jan 30, 2016 by Guest Relation Supervisor, Hotel Management
Dear Valued Guest, thank you very much for taking the time to leave a feedback about your stay with us. We are sorry that some aspects of your stay didn’t meet your expectations. Your comments have been taken into consideration and reviewed with related departments and Management. At WOW family our purpose to renew ourselves every day and improve the quality of our services to a higher level. Guest’s satisfaction is very important to us in striving to provide the best service and to enhance quality of our staff’s performance. We hope to have the chance to host you again in the future. With best regards, Elena Liman, Guest Relation Supervisor, WOW Airport Hotel.
4 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Oct 14, 2015 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Kamloops, BC, Canada

Great hotel near the airport and rapid transit

Posted Oct 14, 2015
We have stayed here before and chose it again as there is a quick shuttle from the airport and the hotel is wonderful.
Comment from Hotel Management
Nov 27, 2015 by Elena Liman, Hotel Management
Dear Jill, thank you for choosing WOW Airport Hotel for your stay in Istanbul. Many thanks for this lovely review and "high" raiting of our service. At WOW family our purpose to renew ourselves every day and improve the quality of our services to a higher level. Guest’s satisfaction is very important to us in striving to provide the best service and to enhance quality of our staff’s performance. We hope to have the chance to host you again in the future. Kind regards, Guest Relation Supervisor, WOW Airport Hotel.