Ratings based on 295 Verified Reviews

3.8 out of 5
80% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 16, 2017
از لحاظ نزدیکی فرودگاه و نمایشگاه بین المللی استانبول خوب
Comment from Hotel Management
Jan 18, 2017 by Elena Liman, Hotel Management
Dear Valued Guest, thank you for choosing WOW Airport Hotel for your stay. At WOW family our purpose to renew ourselves every day and improve the quality of our services to a higher level. Guest’s satisfaction is very important to us in striving to provide the best service and to enhance quality of our staff’s performance. We hope you'll continue to choose our hotel and we look forward to your return. Kind Regards, Elena Liman, Guest Relation Supervisor, WOW Airport Hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

service quality

Posted Dec 21, 2016
This was my first time stay while travelling to Cappadocia. We reached there on monday afternoon and tried to call the hotel to arranged for shuttle service but was told that there wasn't any available bus. So, we booked the taxi to and fro the hotel on the same day. Because our next flight would be few hours later, we fixed the time to pick us up. Not knowing that there was an hour earlier in local time, we missed the taxi. The hotel called us half an hour later to informed us their shuttle service is ready to sent us to the airport. I could not believed that I was late, but the hotel staff explained that the taxi I've booked was gone cause we were 30min late. So we rushed down to the airport with the help of Wow Hotel. We got there in time, thank you Wow Hotel for such a great service.
Comment from Hotel Management
Dec 23, 2016 by Elena Liman, Hotel Management
Dear Tura, thank you for choosing WOW Airport Hotel for your stay. We are really glad, that everything about the hotel has met your expectations! We very much appreciate your kind compliments regarding our staff. It’s a great reward for us. At WOW family our purpose to renew ourselves every day and improve the quality of our services to a higher level. Guest’s satisfaction is very important to us in striving to provide the best service and to enhance quality of our staff’s performance. We hope you'll continue to choose our hotel and we look forward to your return. Kind Regards, Elena Liman, Guest Relation Supervisor, WOW Airport Hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from montreal

Convenience!

Posted Dec 16, 2016
Pros: Ibid
Cons: not much..
Location: Ibid
Excellent for an overnight stay..for early departures from Ataturk. Comfortable, quiet, clean.. however forget about acceptable restaurants in proximity,,
Comment from Hotel Management
Dec 23, 2016 by Elena Liman, Hotel Management
Dear Amber, thank you for choosing WOW Airport Hotel for your stay. We are really glad, that everything about the hotel has met your expectations! At WOW family our purpose to renew ourselves every day and improve the quality of our services to a higher level. Guest’s satisfaction is very important to us in striving to provide the best service and to enhance quality of our staff’s performance. We hope you'll continue to choose our hotel and we look forward to your return. Kind Regards, Elena Liman, Guest Relation Supervisor, WOW Airport Hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from toronto, on

Modern clean hotel.

Posted Nov 7, 2016
Modern, high tech hotel with good services, shuttle and free breakfast. Very comfortable room.
Comment from Hotel Management
Nov 9, 2016 by Elena Liman, Hotel Management
Dear carl, thank you for choosing WOW Airport Hotel for your stay in Istanbul. Many thanks for this review. It is always a pleasure for us to hear from satisfied Guests like yourself. We hope you'll stay with us again on your next trip to Istanbul. Best Wishes, Elena Liman, Guest Relation Supervisor, WOW Airport Hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Oct 30, 2016
very good place, close to fair and subway and airport....
Comment from Hotel Management
Nov 1, 2016 by Elena Liman, Hotel Management
Dear ANDAC, thank you for choosing WOW Airport Hotel for your stay. We are excited to hear that you thoroughly enjoyed your stay with us, and that our accommodations suited your needs perfectly throughout your travels. We hope you'll continue to choose our hotel and we look forward to your return. Kind Regards, Elena Liman, Guest Relation Supervisor, WOW Airport Hotel.
3 out of 5
by A verified traveler

Double Charged In my Card - Hotel and Expedia

Posted Sep 29, 2016
Cons: Please clarify the double charge (1 from expedia and 1 from the hotel)
I was charged by expedia and by the hotel, the hotel said that in the system they had "collect payment at the hotel", I have been with expedia for quite some time and I had never experienced something like this, it is really confusing and takes time to explain to the hotel and now to you expedia, please clarify this for my since I believe yours is a great service, I don't believe this is a regular situation
Comment from Hotel Management
Oct 7, 2016 by Elena Liman, Hotel Management
Dear Valued Guest, thank you for staying at WOW Airport Hotel and posting your feedback.With regard to your comments about payment, please allow us to inform you our hotel does not charge twice any reservation. Pre-authorization of Guest's credit card is technically a "hold" on your credit card credit line from a purchase placed there by a WOW Hotel who has initiated a charge, but not completely processed it. When we actually complete the charge process, the pre-authorization amount will be replaced by an actual charge debited from Guest's card. No money is taken from Guest's credit card but it show as a 'Pending Transaction'. The authorisation of Guest's card will last the length of Guest's stay and it will take up to few days after Guest's departure to be released. We hope to have the chance to host you again in the future. With best regards, Elena Liman, Guest Relation Supervisor, WOW Airport Hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Nice hotel near to the Convention Center

Posted Sep 7, 2016
Pros: I am happy to this hotel nearest location from convention center.
Cons: Facility is old such as fitness machine.
Location: Location was great because of nearest hotel fron CNR Expo.
Great hotel and clean my room. I want to recommend my friend because of too close from convention center.
Comment from Hotel Management
Oct 7, 2016 by Elena Liman, Hotel Management
Dear Paul, thank you for choosing WOW Airport Hotel for your stay. We are excited to hear that you thoroughly enjoyed your stay with us, and that our accommodations suited your needs perfectly throughout your travels. We hope you'll continue to choose our hotel and we look forward to your return. Kind Regards, Elena Liman, Guest Relation Supervisor, WOW Airport Hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

5 minutes walking distance from tram.

Posted Aug 12, 2016
Basic 4 star hotel. Clean, quiet. Wish they had in room coffee and tea. A/C units in some rooms not functioning. Staff was courteous and helpful. Phenomenal breakfast buffet spread .
Comment from Hotel Management
Aug 12, 2016 by WOWAIR, Hotel Management
Dear Valued Guest, Thank you for having taken the time to share your detailed feedback about your recent stay with other fellow travellers. It is very pleasing to hear that you enjoyed your stay with us in all aspects. The location, quietness, and breakfast options.We are glad to know that you found our staff helpful and courteous. We delighted to hear that we could show to you our hospitality. Your review will certainly keep all our team motivated. We look forward to hopefully welcome you back soon again. Haşim Pulat Quality Manager WOW Airport Hotel
2 out of 5
by A verified traveler

Airport Hotel without shuttle

Posted Jul 11, 2016
Airport Hotel, no proper service. Free shuttle is not avaliable at any time. You need to follow their schedule. Room checkout 12 noon, but no shuttle before 14:00pm
Comment from Hotel Management
Sep 9, 2016 by Haşim Pulat, Hotel Management
Dear Valued Guest, we would like to thank you for taking the time to post a review regarding your recent stay at WOW Airport Hotel. Please allow us to inform you our complimentary shuttle service from Ataturk Airport to our hotel runs in front of International Arrivals Gate "B" every half an hour between 6:45 AM - 11.15 AM and between 2:45 PM - 10:45 PM. There is no our shuttle bus stop. You need to raise hand when you see our shuttle bus. We hope you can choose us for your future stay in Istanbul. Best Regards, Haşim Pulat, Quality Manager
3 out of 5
by A verified traveler from NY

At best a 2 star hotel

Posted Jul 9, 2016
The hotel was Ok for a two star quality but not a four star hotel definetly. On paper they have all the bells and whistles but quality and usefulness are questionable. For example AC is worse than a window unir because it turns on for 3 seconds every 6 seconds. The showers are old and rust is all over the bathroom. Tv is very difficult to control. The entire hotel looks like a chinese knock-off of a four star hotel
Comment from Hotel Management
Oct 7, 2016 by Elena Liman, Hotel Management
Dear Valued Guest, thank you for choosing WOW Airport Hotel for your stay. We very much value your constructive feedback as this allow us to identify points of improvement to further enhance the overall hotel experience for each and every one of our Guests. We are sorry to read that your previous stay has not been satisfactory. Please accept our sincere apology. Your comments have been taken into consideration and will be reviewed with related departments and Management. At WOW family our purpose to renew ourselves every day and improve the quality of our services to a higher level. Guest’s satisfaction is very important to us in striving to provide the best service and to enhance quality of our staff’s performance. We hope to have the chance to host you again in the future. Best Regards, Elena Liman, Guest Relation Supervisor, WOW Airport Hotel.