Ratings based on 213 Verified Reviews

3.8 out of 5
78% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Exelent staff beautiful room very clean very comfo

Posted Nov 30, 2016
Beautiful people beautiful country all around awesome
Comment from Hotel Management
Dec 1, 2016 by Elena Liman, Hotel Management
Dear Rosa Elvia De La, thank you very much for choosing to stay with us for your recent visit to Istanbul. It our pleasure to know that you had a comfortable stay with us. We hope you'll continue to choose our hotel and we look forward to your return. Kind Regards, Elena Liman, Guest Relation Supervisor, WOW Istanbul Hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from JEDDAH, Saudi-Arabia

Very short vist

Posted Nov 20, 2016
I just needed to stay overnight It was very good
Comment from Hotel Management
Nov 23, 2016 by Elena Liman, Hotel Management
Dear TARIQ ABDULRAOUF, thank you for choosing WOW Istanbul Hotel for your stay. We are excited to hear that you thoroughly enjoyed your stay with us, and that our accommodations suited your needs perfectly throughout your travels. We hope you'll continue to choose our hotel and we look forward to your return. Kind Regards, Elena Liman, Guest Relation Supervisor, WOW Istanbul Hotel.
1 out of 5
by A verified traveler from US

Bad experience

Posted Oct 23, 2016
Location: Bad
The reception staff his name FURKAN not fit to dealing with a human he think he work in a police station very bad attitude very bad person I hate all Turky because him
Comment from Hotel Management
Oct 28, 2016 by Elena Liman, Hotel Management
Dear abdelhafiz, thank you for choosing WOW Istanbul Hotel for your stay. All kind of your comments are very important for WOW team and we constantly strive to deliver exceptional levels of service and Guest’s hospitality. We are sorry you were not completely satisfied with other services we offer. Your comments have been taken into consideration and will be reviewed with related departments and Management. At WOW family our purpose to renew ourselves every day and improve the quality of our services to a higher level. Guest’s satisfaction is very important to us in striving to provide the best service and to enhance quality of our staff’s performance. We hope to have the chance to host you again in the future. Best Regards, Elena Liman, Guest Relation Supervisor, WOW Istanbul Hotel.
1 out of 5
by A verified traveler from usa, virginia

No air conditioning

Posted Oct 9, 2016
Pros: Close to airport and convention center (cnr). I don't recommend this hotel at all because of the poor management and staff .
Cons: Staff are ignorant/ rude/ not professional at all
Location: Airport with no Ac and only solution was to open window.. Ac in hotel is an older system which requires a transitional period from summer to winter
Comment from Hotel Management
Oct 12, 2016 by Elena Liman, Hotel Management
Dear noac, thank you for choosing WOW Istanbul Hotel for your stay. All kind of your comments are very important for WOW team and we constantly strive to deliver exceptional levels of service and Guest’s hospitality. We are sorry you were not completely satisfied with other services we offer. Your comments have been taken into consideration and will be reviewed with related departments and Management. At WOW family our purpose to renew ourselves every day and improve the quality of our services to a higher level. Guest’s satisfaction is very important to us in striving to provide the best service and to enhance quality of our staff’s performance. We hope to have the chance to host you again in the future. Best Regards, Elena Liman, Guest Relation Supervisor, WOW Istanbul Hotel.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Montreal

Lacking on details. Not the 5 start they advertise

Posted Oct 6, 2016
Location: it's really near the trade center and the airport. Nothing else around here.
The staff could be more friendly. A bit dry except the nice concierge. I had 2 rooms. 11th and 7th floor. 11th was better although I had to call for no water pressure and hair dryer did not work. The fixed very fast. 7th room cleaning was not pro. Kept forgetting to remove old coffee cup. Not changing towels. Had to request vanity pack on the 7th. Was in the 11th. In both room the a/c did not work properly. Says 16 degrees on the control and it's more like 23. Metro station nearby. But going into town is at least 45 min by metro. Forget about a taxi, traffic is hell
Comment from Hotel Management
Oct 8, 2016 by Elena Liman, Hotel Management
Dear Valued Guest, thank you for choosing WOW Istanbul Hotel for your stay. All kind of your comments are very important for WOW team and we constantly strive to deliver exceptional levels of service and Guest’s hospitality. We are truly sorry for the inconvenience during your stay, as what you describe does not correspond to the standards we want to offer to our guests our hotel. Your comments have been taken into consideration and will be reviewed with related departments and Management. At WOW family our purpose to renew ourselves every day and improve the quality of our services to a higher level. Guest’s satisfaction is very important to us in striving to provide the best service and to enhance quality of our staff’s performance. We hope to have the chance to host you again in the future. Best Regards, Elena Liman, Guest Relation Supervisor, WOW Istanbul Hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Nice spa and room, breakfast, hospitality staffs.

Posted Sep 28, 2016
Pros: Spa facility . Comfortable bed room . Bathroom .
Cons: Çay complementary service , free airport shuttle time table , maybe start 5:00am
Location: 10minutes Atatürk Airport , atakoy seaside br car 20minutes .
Very comfortable and relax , close to the airport , easy access.
Comment from Hotel Management
Oct 7, 2016 by Elena Liman, Hotel Management
Dear kazuko, thank you for choosing WOW Istanbul Hotel for your stay. It is very nice to know that you enjoyed our hospitality and your stay was comfortable. We welcome your comments about how we can improve our services. Thank you so much.At WOW family our purpose to renew ourselves every day and improve the quality of our services to a higher level. Guest’s satisfaction is very important to us in striving to provide the best service and to enhance quality of our staff’s performance. We hope to have the chance to host you again in the future. Best Regards, Elena Liman, Guest Relation Supervisor, WOW Istanbul Hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel airport

Posted Sep 21, 2016
Quick and friendly staff. Nice clean rooms close to metro
Comment from Hotel Management
Oct 7, 2016 by Elena Liman, Hotel Management
Dear michel, thank you for choosing WOW Istanbul Hotel for your stay. We are excited to hear that you thoroughly enjoyed your stay with us, and that our accommodations suited your needs perfectly throughout your travels. We hope you'll continue to choose our hotel and we look forward to your return. Kind Regards, Elena Liman, Guest Relation Supervisor, WOW Istanbul Hotel.
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to airport

Posted Sep 11, 2016
The ac in the rooms are horrible but other than that, it's good
Comment from Hotel Management
Dec 14, 2016 by Elena Liman, Hotel Management
Dear Valued Guest, thank you for choosing WOW Istanbul Hotel for your stay. All kind of your comments are very important for WOW team and we constantly strive to deliver exceptional levels of service and Guest’s hospitality. We are sorry you were not completely satisfied with other services we offer. Your comments have been taken into consideration and will be reviewed with related departments and Management. At WOW family our purpose to renew ourselves every day and improve the quality of our services to a higher level. Guest’s satisfaction is very important to us in striving to provide the best service and to enhance quality of our staff’s performance. We hope to have the chance to host you again in the future. Best Regards, Elena Liman, Guest Relation Supervisor, WOW Istanbul Hotel.
3 out of 5
by A verified traveler

Comfortable, but not worthy of 5 stars

Posted Sep 8, 2016
The hotel basically did what I needed it too - provided a comfortable night's sleep in very close proximity to the airport whilst in transit. However, it's general condition and facilities are not what you would call 5-star - some features are quite dated, and minor details suggest there's a lack of care for the place in general. It definitely doesn't do anything "wrong" though.
Comment from Hotel Management
Oct 7, 2016 by Elena Liman, Hotel Management
Dear Steve, thank you for choosing WOW Istanbul Hotel for your stay. All kind of your comments are very important for WOW team and we constantly strive to deliver exceptional levels of service and Guest’s hospitality. We are sorry you were not completely satisfied with other services we offer. Your comments have been taken into consideration and will be reviewed with related departments and Management. At WOW family our purpose to renew ourselves every day and improve the quality of our services to a higher level. Guest’s satisfaction is very important to us in striving to provide the best service and to enhance quality of our staff’s performance. We hope to have the chance to host you again in the future. Best Regards, Elena Liman, Guest Relation Supervisor, WOW Istanbul Hotel.
3 out of 5
by A verified traveler

Ok hotel

Posted Sep 2, 2016
Hotel staff terrible arrogant , they won't answer your questions
Comment from Hotel Management
Oct 7, 2016 by Elena Liman, Hotel Management
Dear Valued Guest, thank you for choosing WOW Istanbul Hotel for your stay. All kind of your comments are very important for WOW team and we constantly strive to deliver exceptional levels of service and Guest’s hospitality. We are sorry you were not completely satisfied with other services we offer. Your comments about our staff have been taken into consideration and will be reviewed with related departments and Management. At WOW family our purpose to renew ourselves every day and improve the quality of our services to a higher level. Guest’s satisfaction is very important to us in striving to provide the best service and to enhance quality of our staff’s performance. We hope to have the chance to host you again in the future. Best Regards, Elena Liman, Guest Relation Supervisor, WOW Istanbul Hotel.