10/10 Excellent
John, Ottawa
Traveled with partner
Dec 18, 2022
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Before staying I had some questions that I sent via the app and they were always answered in full and promptly.
From the moment we arrived Harun welcomed us with a smile, some orange juice, and Turkish delights. He went over the details of our stay and explained how everything was going to work with the reservation and check out. During our stay the staff was always extremely helpful. Taner was at the front desk every morning and would give us excellent tips on where to visit and what to expect and directions. Every morning we were greeted with a smile from Halil in the breakfast area on the rooftop patio and he would ask us about our stay so far and how we are enjoying the stay. Rahman was helpful with getting our luggage to the room and would always go out of his way to say hello when he saw us. There are so many more staff we had great interactions with that I did not get the name of.
The staff is top notch and my wife and I can safely say it was one of the friendliest and warming hotels we have stayed at. We highly recommend the property if wanting to see Istanbul.