Disappointing stay with difficult staff
Posted Jul 28, 2016
When we first arrived, our check in was very smooth and the receptionist extremely helpful. After one night's stay however, there was an issue with the plumbing in the shower - the water did not drain, and the entire room smelt terrible from the pipes backing up. When we asked to be moved rooms, the new receptionist told us that if we 'didn't like it (we) could leave'. We were not allowed to change rooms and received no discount on the price even though the room was extremely unsanitary and smelled bad in the heat. We were unable to leave as there were no comparable vacancies anywhere else. The next day, one of the beds was also not made and the receptionist did not come back to us (despite having promised she would look into the issue).
Comment from Hotel Management
Sep 14, 2016 by Lidija and Matea Lacmanovic, Hotel Management