Nice and good location, but bad management
Posted Jul 25, 2016 on Hotels
Location was good, but we had several issues during our stay: errors in our booking (we booked a double and a triple room but the latter was not available when we arrived); a bird got trapped inside an air duct of the double room and it took the staff more than a day (and repeated complaints) to solve the issue; the triple room was plagued by ants; we found a dead bird at the front of the room one day. Breakfast was good, but they never changed the menu in the 5 days we were there (omelette, scrambled eggs, fried eggs, sausages, bacon, breads, cold cuts, fruit, cheese, pancakes, pastries, croissants, salad, orange juice, multi-fruit juice and apple juice). For some reason, the pools' water felt salty as if it had been taken straight from the ocean. The beach is nice, but full of rocks (bring appropriate footwear to avoid injuries to your feet) which can be slippery. Not too many options for food, but fortunately the resort is a short drive to Rovinj, where there are plenty of restaurants. Finally, we had a billing error upon check-out and the person in charge was more concerned about leaving at the end of her shift than solving the problem (at some point she just went away and was about to rush out the door, but we stopped her); in the end the issue was solved, but not without a big argument at the reception. There is free wifi but coverage is patchy.