Ratings based on 221 Verified Reviews

4.1 out of 5
89% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from London

Great location and staff

Posted Sep 21, 2017
Pros: Location and staff
Cons: Internet and breakfast restaurant
Location: Shops, bars and restaurant all around
I have been staying at this hotel now for a couple of years and things are getting better generally. However, internet connectivity remains a problem and if like me you need to work from you hotel room on occasion and rely on good connectivity, you may have problems. The general upgrade elsewhere in the hotel has not yet reached the breakfast area, which is still a maze of small rooms, so you may struggle to find a table during busy times.
Comment from Hotel Management
Sep 26, 2017 by Luiz Otávio Gonçalves , Hotel Management
Dear George, We really appreciate your comments! Its very importante for us that you write your experience in our hotel. Only with then we can improve our services and procedures. I will sent your comments to each involved department so they will analyze it and take action. Best Regards, Staybridge Suites Family
3 out of 5
Recommended
for Everyone
by A verified traveler from London

Good location, shame about the wifi connection

Posted Sep 5, 2017
Pros: Location and staff
Cons: Breakfast area and internet connectivity
Location: Lots of restaurants and bars in the area. The area is relatively safe.
I have stayed at this hotel for a number of times now and am glad to report that the refurbishment has been practically completed and rooms are looking a lot better. The breakfast area is still a mess in a maze of separate rooms, which for a hotel like this is a shame. I had serious connectivity problems and had to check out and move to another hotel so I could work. I complained during check-out and was promised an upgrade for my next visit and 1000 point on my loyalty card, which frankly are not good enough if I cannot work at the hotel due to their dodgy internet connectivity. I do hope they manage to get on top of this old problem as I really like the location and hotel staff have always been very polite and helpful.
Comment from Hotel Management
Sep 11, 2017 by Luiz Otávio Gonçalves , Hotel Management
Dear Guest, We really appreciate your comments! Its very importante for us that you write your experience in our hotel. Only with then we can improve our services and procedures. I will sent your comments to each involved department so they will analyze it and take action. Best Regards, Staybridge Suites Family
3 out of 5
Recommended
for Everyone
by A verified traveler from London

Good hotel and staff.

Posted Jul 3, 2017
Pros: Location and staff
Cons: Breakfast room
Location: Lots of bars and restaurants nearby and the area is relatively safe.
I have stayed at this hotel 5+ times mostly due to its location and easy self-parking. The breakfast room is still in a maze of small rooms which appeared to be a temporary measure, but as I have been staying at this hotel now for over one year, I don't have much faith they will change that. The staff are friendly and the general upkeep of the hotel is good. The room offered on this occasion had been done up recently and had a very strong smell of paint.
Comment from Hotel Management
Jul 3, 2017 by Luiz Otávio Gonçalves , Hotel Management
Dear Guest, We really appreciate your comments! Its very importante for us that you write your experience in our hotel. Only with then we can improve our services and procedures. I will sent your comments to each involved department so they will analyze it and take action. Best Regards, Staybridge Suites Family
5 out of 5
by A verified traveler

Clean and nice location with many restarurants cho

Posted May 30, 2017 on Hotels
Staff was very nice and spoke perfect English.
Comment from Hotel Management
Jun 2, 2017
Dear Guest, We truly appreciate your comments about our hotel! Its very important for us to know that our team reached your expectations and are doing the right thing! We wait for your coming back, Kindly, Staybridge Suites Family
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Good location and easy access

Posted May 18, 2017
Pros: Location and staff
Cons: Breakfast area is a joke and should be improved asap.
Location: Lots of restaurants and bars in the vicinities
I have stayed at this hotel on 3 occasions as I keep going back because of the hotel's location. The staff are very courteous and attentive. I arrived at the hotel at 9.00am and had to pay half a daily rate in order to check in early, which I found abusive. As I needed to check out late, I ended up paying for a whole additional day on top of the 7 other days I had booked on this occasion. On the 3 occasions I stayed at this hotel, I had the displeasure of having to use their breakfast rooms, which is improvised and they keep on renting areas within the breakfast area for private functions. So a place that is already tiny given the size of the hotel, is made even smaller and dirtier by their habit of letting part of the area for private functions.
Comment from Hotel Management
May 26, 2017 by Luiz Otávio Gonçalves , Hotel Management
Dear Guest, We really appreciate your comments! Its very importante for us that you write your experience in our hotel. Only with then we can improve our services and procedures. I will sent your comments to each involved department so they will analyze it and take action. Best Regards, Staybridge Suites Family
4 out of 5
by A verified traveler

Posted May 12, 2017 on Hotels
I stayed there for two nights. great location and very nice room (looks new).
Comment from Hotel Management
May 15, 2017
Dear Guest, We truly appreciate your comments about our hotel! Its very important for us to know that our team reached your expectations and are doing the right thing! We wait for your coming back, Kindly, Staybridge Suites Family
3 out of 5
Recommended
for Everyone
by A verified traveler from London

Large hotel with impersonal service

Posted Mar 31, 2017
Pros: Location, garage
Cons: Breakfast quality, breakfast room, personal service
Location: Lots of restaurants and bars around the area
This was the 4th time I stayed at this hotel and must state that the more I returned the less I like it. The service is very impersonal given the size of the hotel. The breakfast is a disappointment and it is service in what appears to have once been rooms or office. I was not impressed.
Comment from Hotel Management
Apr 22, 2017 by Luiz Otávio Gonçalves , Hotel Management
Dear Guest, We really appreciate your comments! Its very importante for us that you write your experience in our hotel. Only with then we can improve our services and procedures. I will sent your comments to each involved department so they will analyze it and take action. Best Regards, Staybridge Suites Family
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Good location and attentive staff

Posted Mar 10, 2017
Pros: Staff
Cons: Breakfast
Location: The hotel is linked to a shopping mall, which has food outlets. There are good restaurants within walking distance.
I spent 3 days at this hotel and had a positive experience overall. The room was clean and big enough for my purposes. The breakfast was a bit disappointing, but not an entirely negative experience. Given its location and the fact that parking is free of charge in this part of the city, I would stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveler from santa cruz, bolivia

ok hotel.

Posted Mar 7, 2017 on Orbitz
Pros: location
Cons: cleanness
Location: restaurants, movie theathers.
the hotel was ok, the best it was the restaurants around it.
3 out of 5
Recommended
for Families
by A verified traveler from denmark

Okay hotel for a night

Posted Dec 19, 2016
Pros: Appeared new and room nice and clean. Bathroom quite small. Beds really nice.
Cons: Service a bit slow
Location: Did nothing other than sleep at hotel.
Arrived late and left next morning, so used room just to sleep. Breakfast was just okay nothing special.