Ratings based on 293 Verified Reviews

3.5 out of 5
64% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from sandusky, OH

Attending a conference nearby. Great convenience

Posted Nov 19, 2017
Pros: For the price. A deal.
Cons: Not much at that price point.
Location: Literally five minutes to convention hotel where room rate was one hundred dollars more a night.
Had a great deal of clothes and work to do. Plus love the refrigerator and privacy for a week long stay. WiFi works. Good space in closets. Next to a Wendy's so if wanted could go there. Nice staff.
Comment from Hotel Management
Nov 20, 2017 by Hotel Management, Hotel Management
Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and review like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
3 out of 5
by A verified traveler from Los Angeles

Not used to business travelers

Posted Nov 9, 2017
My flight got in late so I had to check in around midnight. The night desk employee barely spoke english and had no access to the computer system so she couldn't find my reservation. She also seemed to be wearing pajamas. There was shampoo but no conditioner. I had to call and ask for a hair dryer. The "free breakfast" is a shelf of granola bars and packaged muffins. The bed was fine, the room was clean.
Comment from Hotel Management
Nov 11, 2017 by Hotel Management , Hotel Management
Adri, thanks for being our guest. We are glad you had an overall pleasant visit and that you liked the cleanliness of your room. That being said, we are sorry for the service issue you experienced here and regard the inconvenience it caused. Your feedback will be shared with the appropriate individuals in an effort to improve our service and facilities. Thank you again for taking the time to tell us about your stay. We hope to welcome you back soon! Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Quiet

Posted Nov 6, 2017
Pretty decent, hotel staff was very nice and attentive. Smell of cigarettes lingers in hallway but tolerable. Worth the pay.
Comment from Hotel Management
Nov 7, 2017 by Hotel Management, Hotel Management
Mari, thank you for choosing to stay at Extended Stay America. We are happy to know you liked our courteous associates and that you had a pleasant experience here. We also appreciate your observation and have taken a note of the same. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Elmwood

Very nice ..feel like home

Posted Nov 1, 2017
Very nice quite ambiance,everything is nice.im getting use to it to be here...nobody give you a hard time..very accomodating crew john...like a dad to me;)...
Comment from Hotel Management
Nov 3, 2017 by Hotel Management, Hotel Management
Jennifer, thank you for making Extended Stay America your home away from home. We are delighted to read you loved the service provided by our courteous associates and were impressed with all that we have to offer. Your compliments will be shared with the team for a job well done. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Night to remember

Posted Oct 20, 2017
Very nice hotel..all you need from microeavrs to utensils...perfect kitchen...
Comment from Hotel Management
Oct 20, 2017 by Hotel Management, Hotel Management
Thank you for evaluating your stay at Extended Stay America. We are thrilled to know you enjoyed your time with us and that you were impressed with the comfort of your well-equipped room. We're pleased you chose our hotel for your visit to our area and hope you will stay with us again soon. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 24, 2017
Consistent experience to my liking hghjhhhjjjjjkkkk hhhjjjjjkkjkkj
Comment from Hotel Management
Sep 25, 2017 by Hotel Management, Hotel Management
Thank you for staying at Extended Stay America. We are delighted to read you loved all the aspects of our hotel and had a great time with us. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from las vegas, Nv

Room and bathroom wete clean

Posted Sep 22, 2017
For the price Its good. Nothing. fancy. I would have preferred a hot breakfast.
Comment from Hotel Management
Sep 23, 2017 by Hotel Management, Hotel Management
Ben, we are happy you enjoyed your spotless room and found us to be a good value. However, we are sorry you were not satisfied with our complimentary grab-and-go breakfast. We will make note of your feedback as we plan any changes to our breakfast offerings. We hope you will give us the opportunity to host you on your next visit to our area. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from itasca illinois

Nice hotel

Posted Sep 19, 2017
Nice staff john..like a dad to me.very nice hotel close to my job ,quite neighborhood hotel.nice shower clean.nice close to wendys
Comment from Hotel Management
Sep 19, 2017 by General Manager, Hotel Management
Jennifer, thank you for taking the time to review your experience at Extended Stay America. We are happy to know that you liked our well-kept property and convenient location which was perfect for your needs. We also appreciate you recognizing John, and will be sure to share your compliments with him. It was our pleasure serving you, and we hope to see you again soon. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Itasca, IL

Posted Sep 13, 2017
It served its purpose ... a nice, clean, quiet place to sleep. They didn't provide maid/cleaning service, although I was there for a week.
Comment from Hotel Management
Sep 13, 2017 by General Manager, Hotel Management
Ranea, thank you for visiting our hotel. Although you had a pleasant stay and liked your room, we are sorry for the service issue you experienced and regret the inconvenience it caused. I will be sure to share your concern with my housekeeping team to ensure this doesn’t happen again. We appreciate you choosing us and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from mesa arizona

Comfortable room at a good price

Posted Aug 29, 2017
Hotel was very clean and well kept. I have stayed here several times. A good value. Only one problem was when I would leave my window open I would smell someone smoking outside. Maybe make a designated smoking area away from hotel. Other than that a great stay.
Comment from Hotel Management
Aug 29, 2017 by General Manager, Hotel Management
Thank you for returning to Extended Stay America. We are pleased to know you were comfortable here and that you also found us to be of a good value. However, I am sorry for the issue you had while being here and regret the inconvenience it caused. It was a pleasure hosting you, and we look forward to serving you again soon! Sincerely, General Manager