Ratings based on 1,670 Verified Reviews

4.3 out of 5
86% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Exceeded+expectations.+

Posted Aug 17, 2017
Staff+from+front+desk+to+housekeeping+were+very+polite+and+caring.+Continental+breakfast+was+well+above+average.+Bedding+was+extremely+comfortable.+The+hotel+grounds+were+immaculate+and+the+views+thru+the+picture+window+in+our+room+were+great.+Elevators+were+fast+and+secure.+%28needed+room+key+to+activate.%29%0D%0A100%25+satisfied%21%21
5 out of 5
Recommended
for Everyone
by A verified traveler from PA

excellence,

Posted Aug 17, 2017
beautiful facility, excellent view, extremely clean, thumbs up
3 out of 5
by A verified traveler

Free wifi not really

Posted Jul 16, 2017
The hotel is located at a remote area, no much to do around there.it shows the wifi should be free, but at the end they will charge you $9.95 (because it's only free in PUBLIC areas).
Comment from Hotel Management
Aug 11, 2017 by General Manager, Hotel Management
Guest feedback is important to us and we appreciate yours. We have shared your comments with the management and hope to welcome you back
5 out of 5
Recommended
for Everyone
by A verified traveler from Monterey, CA

Nice rooms with scenic view

Posted Jul 11, 2017
First rate rooms, and lovely view of outdoor fountain. Very good indoor restaurant/bar.. Would recommend
Comment from Hotel Management
Aug 11, 2017 by General Manager, Hotel Management
Thank you for your five stars! We are glad your stay was enjoyable and we hope to welcome you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Austin

Beautiful/Comfortable/Clean

Posted Jul 10, 2017
Pros: Soft beds, thick towels, great pillows, and very quiet!
We checked into our lovely room and noticed a large tent on the property with an event ongoing. The music from the event was quite noticeable even on the 7th floor. I called down to the front desk and asked when the music might be ending. They told me it would be over at 12:30 AM. I asked for a room on another side of the hotel so it wouldn't be as noticeable. The clerk told me to go to the elevator lobby on the 11th floor and wait for a maintenance tech to bring us a key. We did that and were promptly met by the maintenance employee. The new room was quiet and just as lovely as the original. Our only regret was that we were only there one night!
Comment from Hotel Management
Aug 11, 2017 by General Manager, Hotel Management
Thank you for your five stars! Your comments will be celebrated with the staff!
4 out of 5
Recommended
for Everyone
by A verified traveler from OFallon IL

Posted Jul 10, 2017
Pros: Late checkout time
Cons: Another restaurant that is less expensive
Great hotel I especially love the late checkout time on the weekends. Will come back again
Comment from Hotel Management
Jul 14, 2017 by General Manager, Hotel Management
Thank you for your four star review! We look forward to seeing you again soon!
3 out of 5
by A verified traveler from mn

Wrong policies of hotel

Posted Jul 10, 2017
When u book hotel it said free breakfast. We had to book suite because we were 3 adults and 2 kids. But when we reached there we were told that breakfast is free only upto 2 adults only. Why? It was not mentioned anywhere. That is called cheating. Bed were small too
Comment from Hotel Management
Jul 14, 2017 by General Manager, Hotel Management
Thank you for your feedback. We have shared your comments with the management team and we hope to welcome you back
5 out of 5
Recommended
for Families
by A verified traveler from TN

It was great!

Posted Jul 10, 2017
Pros: It was clean and comfortable.
Cons: Nothing, almost everything was perfect for me.
Location: The location is little far from the downtown, but that's not a big deal.
I stayed The Westin Chicago Northwest for one night, But, it was very impressive.
5 out of 5
Recommended
for Everyone
by A verified traveler from Nashua, NH

Great night's sleep!

Posted Jul 8, 2017
Pros: staff, comfort and location.
Cons: n/a
Location: Close to Chicago and the suburbs.
We were visiting friends in the area and wanted a safe, convenient, clean hotel. This one more than fulfilled every desire. It is designed so that every room is on the exterior, and the interior has a courtyard feel lighted by skylights giving it a very relaxing quality. The rooms were very quiet, clean and comfortable. I sometimes find it difficult to get a sound night's sleep the first few days away, but this time I had no trouble getting a full night's sleep. The rooms were large enough you could move around and get things accomplished without disturbing someone else in the room. The staff was very attentive and helpful. There was space enough on the first floor, that even if there were a lot of people, everyone would be able to move around.
Comment from Hotel Management
Jul 14, 2017 by General Manager, Hotel Management
Thank you for your five stars! We are glad your stay was comfortable and we hope to welcome you back next time you are in town visiting with your friends
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 5, 2017
Overall it was great. The rooms were super clean and updated. They had lots of towels and it didnt have a cheap feel to it as expected from a 4 star hotel! 👌👌👌
Comment from Hotel Management
Jul 14, 2017 by General Manager, Hotel Management
Thank you for your five star comments! They will be celebrated with the housekeeping staff!