Ratings based on 796 Verified Reviews

3.8 out of 5
85% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Virginia

Close to Cornell and restaurants, but OLD

Posted Jul 18, 2017
Pros: closeness to Cornell.
Cons: staff attitude, beds!!!!!!!!!
My family stayed here upon the recommendation of the university. We were greatly disappointed. The beds were old and lumpy= very uncomfortable. The rooms were very old and out dated. The staff was less than friendly or helpful, all business.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toledo

Nicer than expected.

Posted Jul 9, 2017
Hotel suited our needs. Much nicer than expected. Looked updated and clean and very comfortable. Located near a strip mall but it was very quiet which was nice after driving in from New York City.
Comment from Hotel Management
Jul 12, 2017 by Jim, Hotel Management
Thank you for your kind review. We are lucky to be in the East Hill Plaza, with so many options for eating. We hope to see you again in the future. Best, Jim
4 out of 5
Recommended
for Everyone
by A verified traveler

Cornell Hotel

Posted Jul 7, 2017
Very convenient to Cornell University and a free shuttle to the campus buildings. A nice and free breakfast. Room was a good size and nice but bed and pillows were not that comfortable. Nice and accommodating staff.
Comment from Hotel Management
Jul 7, 2017 by Jim McMann, Hotel Management
Thanks for your comments about the hotel. We are quite happy with our location and proximity to campus. We hope to see you again in the future. Kind regards, Jim
4 out of 5
Recommended
for Everyone
by A verified traveler from m

Very helpful & friendly staff

Posted Jun 7, 2017
I did reserve a room that said it had a pull out couch which was not the case, but the friendly staff made up for it! The tub was also very small and shallow so next time I will make sure to reserve a room with a jaccuzi tub!
Comment from Hotel Management
Jun 7, 2017 by Jim McMann, Hotel Management
We do apologize for the oversight with the pullout couch, but glad that our staff made for it! Yes, please, the next time you stay with us, please reserve out king Jacuzzi room
3 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia, PA

Dated but OK, way over priced

Posted May 22, 2017
Pros: The front desk staff were friendly and kind.
Cons: Update the rooms and make the hallways secure.
Location: A little difficult to find and slightly away from downtown Ithaca, but still convenient to most everything.
This was the only available accommodation for graduation weekend when I needed to book a room about a month ahead. I was appalled at the price which was at least double what should have been charged. The room was large and the bathroom was updated however the furnishings were certainly dated. The TV was clear and easy to use. More attention to cleanliness of the carpet and bathroom floor would have improved my ratings. The mattresses were a bit lumpy. The outside doors are not secure allowing anyone to walk the hallways. The breakfast was standard, mediocre fare. Charging double the rate during graduation weekend is a travesty, especially for this hotel.
Comment from Hotel Management
May 22, 2017 by Jim, Hotel Management
Thank you for your constructive comments about the hotel. We do take our feedback quite seriously and and will take more attention to the cleanliness of the carpet and bathroom floor. Sincerely, Jim McMann
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 17, 2017
Set on Cornell campus very relaxing. Really need a car although there is a courtesy van with very helpful staff.
Comment from Hotel Management
May 17, 2017 by Jim, Hotel Management
Thank you for your positive review. The shuttle is a real asset for us and there is also a city bus that take you anywhere in the Ithaca area. We hope to see you again in the future. Kind regards, Jim
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 13, 2017
Nice, clean rooms. Fireplace is also a nice touch.
Comment from Hotel Management
May 17, 2017 by Jim, Hotel Management
Thanks for staying with us. The fireplace rooms are one of our most requested. We hope to see you again in the future. Best, Jim
3 out of 5
Recommended
for Everyone
by A verified traveler

hotel could be less of a smell of mildew

Posted May 1, 2017
Pros: Breakfast & good
Cons: new carpet, lighter bed spreads, and paint the rooms. Fan in bathrooms
Breakfast was great. Room was okay. Could have less of a small of mildew
Comment from Hotel Management
May 5, 2017 by Jim, Hotel Management
Thanks for your comments and recommendations. We are putting in new bedding and bedskirts in the next month. We hope to see you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice and Calm hotel

Posted Apr 18, 2017
Pros: Room size, beds are comfortable, clean
Cons: Breakfast OK, could be better
Location: Location great
We had a visit from Cornell, looking for an affordable and clean hotel close to the Campus. We rank the hotel as a good one, suitable for a short stay 2-3 days, It's in good distance from gas station, pharmacy and supermarket , Breakfast was OK , but it could be better, They have a suttle for the cornell campus, and is graet
Comment from Hotel Management
Apr 19, 2017 by Jim, Hotel Management
Thanks so much for your review. We are lucky in that our location is so close to campus and located in the East HIll Plaza. We will look at our breakfast and to improve. We hope to see you again in the future. Best, Jim McMann Director of Sales
4 out of 5
by Soujanya

This traveler left a rating score only Posted Apr 15, 2017 on Hotels