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Reviews of Country Inn & Suites by Radisson, Ithaca, NY

3 out of 5
Country Inn & Suites by Radisson, Ithaca, NY
1100 Danby Rd, Ithaca, NY

Reviews

8.0

Very Good

Rating 10 - Excellent. 428 out of 1006 reviews" "
Rating 8 - Good. 320 out of 1006 reviews" "
Rating 6 - Okay. 124 out of 1006 reviews" "
Rating 4 - Poor. 81 out of 1006 reviews" "
Rating 2 - Terrible. 53 out of 1006 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Junghee

Liked: Cleanliness, staff & service, property conditions & facilities
very kind and safe.
Stayed 1 night in Apr 2024

8/10 Good

Andrew

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is on the outskirts of Ithaca and is well located of branching off and exploring the surrounding area.
Stayed 2 nights in Apr 2024

2/10 Terrible

Fatema

Traveled with family
Disliked: Staff & service
Bad
Stayed 1 night in Apr 2024

4/10 Poor

Jayne

Poor maintenance, lightening
Stayed 1 night in Apr 2024

6/10 Okay

Alicia, Bronx

Traveled with family
Liked: Amenities
Spent two nights with my family and we especially liked the size of the room.
Stayed 2 nights in Apr 2024

6/10 Okay

Theodora

Traveled with family
Liked: Cleanliness, staff & service
Friendly staff. Rooms and bathrooms rather dated and the jacuzzi in the bedroom odd, but rooms are spacious. Bed was very comfortable with good quality sheets. Breakfast room crowded on a Sunday morning. I wish they would get away from plastic cutlery and disposable plates; too wasteful. Quiet location. Parking lot needs repaving but ample space for cars. Safe and beautiful area of nature.
Stayed 1 night in Apr 2024

6/10 Okay

Kristin

Traveled with family
Average hotel. Ok for a short stay. The parking lot is so chopped up and full of potholes that the place looks abandoned at first.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lilian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to Buttermilk falls park
Stayed 1 night in Apr 2024

10/10 Excellent

Carl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room
Stayed 1 night in Apr 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tisheba on Apr 3, 2024
Hello Jennifer,Thank you for your feedback.

6/10 Okay

Lorie

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We booked two rooms at this hotel because it listed a pool as an amenity and we were having a birthday party for our 16 year old and her friends. The pool has apparently been closed for 4 months and there was no indication of that when we booked nor were we advised before the date we could cancel by for a full refund. Very disappointing.
Response from Tisheba on Apr 3, 2024
Hello, thank you for sharing your concerns with us. We regret any inconvenience caused by the pool closure and the lack of prior notification. Your feedback will help us make necessary improvements to prevent similar situations in the future. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tisheba on Apr 3, 2024
Hello William!Thank you for your feedback, we look forward to seeing you again soon.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Tisheba on Apr 3, 2024
Thank you for your positive feedback. We look forward to seeing you again soon.

8/10 Good

Anita

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Are
Stayed 2 nights in Mar 2024
Response from Tisheba on Apr 3, 2024
Thank you for your feedback! Have a wonderful day!

8/10 Good

Wen

Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel is located in a very quiet but convenient location, driving to Ithaca down town has gorgeous lake view on the road. Stuffs are very nice, and room is very pretty spacious, like a one bedroom unit, with refrigerate, and microwave. The only cons it has is the facility maintenance is not up to date, like curtain is broken, sink drainage is slow, etc. Hope they can improve soon.
Stayed 1 night in Mar 2024
Response from Tisheba on Mar 24, 2024
Thank you for taking the time to give us your experience on your recent stay. We always strive to do our best and make sure our guests are pleased . Thank you for bringing the maintenance issue to our attention. We're sorry for the inconvenience, and we'll do everything we can to fix the issue. We look forward to having you as a guest at Country Inn & Suites again.

10/10 Excellent

James

Stayed 1 night in Mar 2024

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
The internet is very frustrating to access; may make me not want to come back due to needing use internet with business. Also had to use sound machine to sleep because 2nd floor pretty loud till late at night
Stayed 3 nights in Mar 2024
Response from Tisheba on Mar 25, 2024
Hello and thank you for your review. We are sorry to learn about the challenges you faced with the internet and noise level on the 2nd floor. Your feedback is valuable to us and we will work diligently to rectify these issues for a better guest experience.

4/10 Poor

Patricia

Business traveler, Traveled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
The thermostat was not working. It was freezing in are room. We checked that it was on hear- yet cold air was coming out . When I told a staff member about how cold are room was - he just shrugged his shoulders
Stayed 1 night in Mar 2024
Response from Tisheba on Mar 25, 2024
Hello, we deeply regret the inconvenience caused by the malfunctioning thermostat in your room. It is disappointing to hear that our staff member did not provide the level of service we expect from our team. We have already taken action to rectify the thermostat issue and will address the staff member's response through additional training.

10/10 Excellent

ruth

Stayed 1 night in Mar 2024

10/10 Excellent

Kathleen

Stayed 1 night in Feb 2024
Response from Tisheba on Mar 25, 2024
Hello! Thank you for your feedback. We look forward to seeing you back soon.

6/10 Okay

Joan E., Gaines

Traveled with family and small children
I booked this hotel for the pool, as my 4 grand kids had skied all day at Greek Peak and wanted to relax before our trip home. NO POOL and it had not been available for 6 months. I did not check in and took the crying kids home. Parking lot had pot holes all over and lobby was dingy.
Stayed 1 night in Feb 2024
Response from Tisheba on Mar 25, 2024
Hello, thank you for bringing your concerns to our attention. We are sorry to hear about the inconvenience caused by the pool not working and the condition of the lobby furniture and parking lot. Your feedback is valuable to us and we are working diligently to make the necessary improvements. We hope you will consider staying with us again so we can demonstrate the high standard of service we strive to provide.

8/10 Good

ilker

Liked: Cleanliness, property conditions & facilities
Breakfast ends at 9:00 am
Stayed 1 night in Feb 2024
Response from Tisheba on Mar 25, 2024
Hello! Thank you for your feedback. Our Complimentary Breakfast hours are Monday- Friday 6:00am-9:30am and Saturday and Sunday 7:00am-10:30am

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are big and comfortable with a living area separate from the sleeping area. Nice breakfast in the morning. Check-in was very slow - I’m not sure what the issue was, but we waited quite some time for the person ahead of us and then again while we were checking in. Would certainly stay there again.
Stayed 1 night in Feb 2024
Response from Tisheba on Mar 25, 2024
Dear valued guest, thank you for taking the time to leave us your feedback. We apologize for the slow check-in process and will address this issue with our team. We are glad to hear that you enjoyed the breakfast and found the rooms to be nice. We hope to welcome you back in the future for a more seamless experience.

4/10 Poor

L

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tisheba on Mar 25, 2024
Thank you for your feedback, we look forward to seeing you again soon.

8/10 Good

Kara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and we enjoyed the jetted tub. Unfortunately the pool and spa were out of order during our stay,
Stayed 1 night in Feb 2024
Response from Tisheba on Mar 25, 2024
We are pleased to know that you enjoyed your stay in your Jacuzzi Suite and that your room was spacious. We apologize for the inconvenience of not having the pool and spa up and working. We have addressed this issue to maintenance. We look forward to seeing you again soon.

4/10 Poor

valerie

Traveled with family
Disliked: Property conditions & facilities
Pool closed, not working. Breakfast poor quality. One staff member very rude, other one nice. Place was once nice, doesn't seem like they've kept up with maintenance. Carpets worn. Tile falling off wall. No place to hang out other than your room. Bed uncomfortable. It's a place to sleep, not a place to vacation at.
Stayed 4 nights in Feb 2024
Response from Tisheba on Mar 26, 2024
Dear valued guest, thank you for sharing your feedback. We are truly sorry to hear about your disappointing experience at our hotel. Rest assured, we take your comments seriously and will address the issues you have mentioned to improve our services.

10/10 Excellent

Prakash

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay and good breakfast
Stayed 1 night in Feb 2024
Response from Tisheba on Mar 25, 2024
Thank you for feedback on your recent stay. We are pleased to know that you enjoyed your complimentary breakfast. We look forward to having you again soon.

10/10 Excellent

philip

Stayed 1 night in Feb 2024
Response from Tee on Mar 24, 2024
We appreciate your feedback on your recent stay with us at Country Inn & Suites. We look forward to seeing you again soon.

10/10 Excellent

kermit

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tisheba on Mar 25, 2024
Thank you for feedback on your recent stay. We look forward to having you again soon.

2/10 Terrible

Danielle

Traveled with partner
Disliked: Staff & service
The front supervisor was very rude and uncalled for
Stayed 1 night in Feb 2024
Response from Tee on Mar 26, 2024
Dear valued guest, we sincerely apologize for the experience you had with our employee. We strive to provide exceptional service and will address this issue immediately.

10/10 Excellent

Ha Young

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was very clean and quiet!
Stayed 1 night in Jan 2024
Response from Tisheba on Mar 25, 2024
Thank you for feedback on your recent stay. We look forward to having you again soon.

6/10 Okay

Andrew, Wilkes-Barre

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room was quiet and comfortable, but with a couple issues. There was no hot water either day after about 8:30 AM. One of us took a shower at 7 AM and it was fine, but no hot water later. A hotel that is half or so full should not run out. Also, breakfast is pretty gross. I realize that they don't cook anything in house, but the eggs and sausage were absolutely disgusting and the bread items were all stale. The staff at the hotel are very nice, but it is obvious that the owners are asleep at the wheel as the property needs a lot of sprucing up.
Stayed 2 nights in Feb 2024
Response from Tisheba on Mar 26, 2024
Good afternoon and thank you for providing us with your review. We are disappointed to hear about the challenges you faced during your stay at our hotel. Your feedback regarding the hot water supply and breakfast offerings has been duly noted and will be addressed with the relevant teams. We appreciate your kind words about our staff and will strive to enhance the overall guest experience. We hope to have the chance to welcome you back for a more enjoyable stay.

10/10 Excellent

Kendall

Stayed 2 nights in Feb 2024
Response from Tee on Mar 24, 2024
We appreciate your positive feedback, we look forward to seeing you again soon.

6/10 Okay

Howard

Business traveler
Liked: Amenities
Clean room, good breakfast. Avoid rooms near stairs or elevator as they are very noisy.
Stayed 1 night in Jan 2024
Response from Tisheba on Mar 26, 2024
Dear valued guest, thank you for taking the time to share your feedback. We are delighted to hear that you found your room to be clean and enjoyed our breakfast offerings. We apologize for any inconvenience caused by noise near the stairs and elevators. Your comments will be taken into consideration for future improvements. We hope to welcome you back in the future.

8/10 Good

Catherine

Traveled with family
Disliked: Property conditions & facilities
We had our grandson with us and were disappointed to discover the pool out of order. he was really looking forward to that
Stayed 2 nights in Feb 2024
Response from Tisheba on Mar 26, 2024
Dear valued guest, thank you for bringing your concerns to our attention. We apologize for any inconvenience caused by the closure of the pool. Rest assured, we are working diligently to resolve this issue and provide alternative amenities for your enjoyment. We appreciate your feedback and hope to welcome you back for a more enjoyable stay in the future.

8/10 Good

leidy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and the staff were nice The only issue i had was that the pool was out of service.
Stayed 2 nights in Jan 2024
Response from Tisheba on Mar 26, 2024
Dear valued guest, thank you for bringing your concerns to our attention. We apologize for any inconvenience caused by the closure of the pool. Rest assured, we are working diligently to resolve this issue and provide alternative amenities for your enjoyment. We appreciate your feedback and hope to welcome you back for a more enjoyable stay in the future.

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desperate sitting area is awesome
Stayed 1 night in Feb 2024
Response from Tisheba on Mar 25, 2024
Thank you for feedback on your recent stay. We look forward to having you again soon.

2/10 Terrible

Mary, Rochester

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Id paid for an upgraded suite and definitely wasnt made aware upon receiving the room's key cards that they didnt even have that type of sweet available, and they were just putting me wherever they felt like and expected.... I guess for me to not notice nor care?! I'd spent extra for that insult and still over 24hrs later no resolution. Beyond disappointed.
Stayed 1 night in Jan 2024
Response from Tisheba on Mar 26, 2024
Dear guest, we apologize for the confusion and inconvenience you faced regarding the room upgrade. We are currently investigating the matter and will work towards resolving it promptly. Your feedback is valuable to us and we appreciate your patience as we strive to improve your experience with us.

2/10 Terrible

Lovely

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The pool was closed which was very disappointing to my children. They packed all their swimming gear and all. The shower was cold/lukewarm at best. Many upgrades needed within the room(red sitting chair was disgusting) and facility.
Stayed 1 night in Jan 2024
Response from Tisheba on Mar 26, 2024
Dear valued guest, thank you for taking the time to share your feedback. We apologize for the inconvenience regarding the pool closure and the temperature of the shower. Your comments regarding the upgrades needed in the room and facility have been noted and will be addressed with our team. We appreciate your input and hope to have the opportunity to welcome you back for a better experience.

10/10 Excellent

Gregory

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I just wish pool and hot tub was open
Stayed 1 night in Jan 2024
Response from Tisheba on Mar 26, 2024
Dear valued guest, thank you for bringing your concerns to our attention. We apologize for any inconvenience caused by the closure of the pool and hot tub. Rest assured, we are working diligently to resolve this issue and provide alternative amenities for your enjoyment. We appreciate your feedback and hope to welcome you back for a more enjoyable stay in the future.

10/10 Excellent

michael

Traveled with family
Liked: Cleanliness, property conditions & facilities
The staff at the hotel was very friendly and helpful. The beds were very comfortable!
Stayed 2 nights in Jan 2024
Response from Tisheba on Mar 26, 2024
Hello and thank you for your kind review of our hotel. We are pleased to hear that you were satisfied with the friendliness and helpfulness of our staff, as well as the comfort of our beds. It was a pleasure to have you as our guest and we hope to have the opportunity to serve you again.

8/10 Good

Frederic, Cortlandt Manor

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Had a minor problem in our room: one of the beds would tip on its side when you sat or lay down on it .... But got a good night's sleep anyway.
Stayed 1 night in Jan 2024

6/10 Okay

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I needed a 1 night stay close to Ithaca as I helped my son move in. This was a close hotel at an inexpensive price. The bed was a bit hard but the issue was noise. The walls must be made out of paper. The people is an adjacent room were talking so loud, I had trouble falling asleep. Also, they kept closing doors so loud, I was often woken up. I won't be back.
Stayed 1 night in Jan 2024

6/10 Okay

robert

Stayed 1 night in Jan 2024

8/10 Good

Mariela

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

HILDEGARDE

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good value for the price! The staff was excellent, and the breakfast really good. There were a couple of minor problems with our room but nothing we couldn't live with. I'd stay there again.
Stayed 1 night in Jan 2024

10/10 Excellent

Gregory

Business traveler
Liked: Property conditions & facilities
Just a great experience
Stayed 1 night in Jan 2024

8/10 Good

Robert D

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024
Response from Tisheba on Mar 26, 2024
Thank you for your feedback. We look forward to seeing you again soon.

6/10 Okay

Andrew

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jan 2024

2/10 Terrible

Rajan, Plainsboro

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Poorly staffed, dirty stained ceilings, stained bedding. Would not recommend or return here.
Stayed 1 night in Jan 2024