Lobby

Reviews of Fairfield by Marriott Inn & Suites Cortland

3 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 212 out of 304 reviews" "
Rating 8 - Good. 60 out of 304 reviews" "
Rating 6 - Okay. 13 out of 304 reviews" "
Rating 4 - Poor. 8 out of 304 reviews" "
Rating 2 - Terrible. 11 out of 304 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Cynthia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was beautiful and clean, it smelled so good too!!!!!! The staff were very kind and welcoming. Breakfast was great, there were lots of options to chose from. The pool was clean! Our room was clean when we got there. Both my kids had a great time and my husband and I felt like we could relax! We will be staying here again. Great job, Fairfield!!!!!!!
Stayed 2 nights in Mar 2024
Response from Joannah P. on Mar 19, 2024
Hello Cynthia!I am glad to hear you and your family enjoyed your stay so much! It makes me really happy you were able to relax, and enjoy all we have to offer. Thank you so much for sharing your feedback!

8/10 Good

Donna

Liked: Staff & service, property conditions & facilities
I attempted to book directly, however, the rate was extremely higher and service was quite rude! Date was December 29th, at 10:25am! I proceeded to book online - sad that booking direct would be $50 more then an impersonal booking on-line. Property and stay was very good - we would return.
Stayed 1 night in Mar 2024
Response from Joannah P. on Mar 19, 2024
Hello Donna! I am so sorry to hear you had a bad experience booking with us. I am glad to say that is not typical of our staff at all. Thank you for still staying with us, and I am glad you were able to shop around for the best rate for your budget! We hope to see you again soon!

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to SUNY Cartland
Stayed 1 night in Jan 2024
Response from Joannah P. on Mar 10, 2024
Hello Michael! Thank you for submitting your review of our property. We appreciate your feedback, and are happy you had a great stay with us!

10/10 Excellent

Leanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean and staff are great! I was there due to my sister passing away but the hotel was amazing! They even left me a grief bag at my room upon returning from the hospital. This really helped my unpleasant stay be just a little bit better! I highly recommend staying here, and I'll certainly be back.
Stayed 2 nights in Mar 2024
Response from Joannah P. on Mar 10, 2024
Hello Leanne! I am so glad to hear we were able to make your time here a little easier for you. I am so sorry for your loss. I greatly appreciate you taking the time to share about your stay here.

10/10 Excellent

André

Stayed 1 night in Feb 2024
Response from Joannah P. on Mar 24, 2024
Hello Andre! Thank you for taking the time to give us your feedback. We greatly appreciate it, and we are glad to hear you enjoyed your time with us! We hope to see you again soon.

10/10 Excellent

Laura

Traveled with partner
Liked: Property conditions & facilities
it was all great. my only complaint is that our room was right next the electrical room and there was an obvious humming sound constantly. since we were there only one night we just went with it. it wasn’t very busy; perhaps they shouldn’t use that room unless they absolutely have to.
Stayed 1 night in Feb 2024
Response from Joannah P. on Mar 3, 2024
Hello Laura! Thank you for your feedback, it was kind of you to take the time to share your experience with us. I am glad you overall had a great time with us, and am sorry you were bothered by the electrical room noises. It is truly hit or miss as to who is bothered by it or not. Thank you again for sharing your feedback, we hope to see you again sometime soon!

10/10 Excellent

christine

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Joannah P. on Feb 27, 2024
Hello Christine! Thank you for your kind review of our hotel. We greatly appreciate you taking the time to write it! We are so glad you enjoyed your time with us, we look forward to seeing you again soon.

10/10 Excellent

Irma, Eastchester

Stayed 1 night in Feb 2024
Response from Joannah P. on Mar 20, 2024
Hello Irma! Thank you for taking a moment to leave us your feedback. I am so glad to see you loved our hotel! We hope to see you again soon.

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Joannah P. on Feb 27, 2024
Hello Leo! Thank you for your kind review of our hotel. We greatly appreciate you taking the time to write it! We are so glad you enjoyed your time with us, we look forward to seeing you again soon.

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were courteous and more than helpful. Room was exceptionally clean, bed very comfortable.
Stayed 1 night in Feb 2024
Response from Joannah P. on Feb 27, 2024
Hello Patricia! Thank you for your kind review of our hotel. We greatly appreciate you taking the time to write it! We are so glad you enjoyed your time with us, we look forward to seeing you again soon.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel property and room were very clean. The front desk people were very friendly. It is in a convenient location to stores and to the college campus.
Stayed 1 night in Feb 2024
Response from Joannah P. on Feb 19, 2024
Hello Lisa! Thank you so very much for taking the time to write us a review. You are very kind. We are so glad you had a great stay with us, and we hope to see you again soon!

8/10 Good

Todd

Stayed 1 night in Feb 2024
Response from Joannah P. on Mar 21, 2024
Hello Todd! I wanted to thank you for taking the time to submit your feedback of your stay. I am glad to see you overall enjoyed your stay, but please feel free to let us know what we can do better. Thanks again!

10/10 Excellent

marisa

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 2 nights in Feb 2024
Response from Joannah P. on Feb 11, 2024
Hello Marisa! Thank you for taking the time to send us your feedback. We appreciate any opportunity to improve, and good reviews give our team a reason to celebrate our services!

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish I remembered his name, but the gentleman at the front desk was amazing! He was efficient, courteous, and friendly, and he assisted our needs immediately.
Stayed 1 night in Jan 2024
Response from Joannah P. on Jan 31, 2024
Hello Michelle! Thank you so much for taking the time to write a review of your time with us. That is very kind of you to specifically try to mention one of our employees. We will pass it on for you! We are so glad you had a great experience here!

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place close to the university
Stayed 1 night in Jan 2024
Response from Joannah P. on Jan 25, 2024
Hello Robert! Thank you for sending in your feedback about our location. We appreciate you taking the time to do so. We hope you enjoyed your stay with us!

2/10 Terrible

Michael

Stayed 1 night in Jan 2024
Response from Joannah P. on Jan 23, 2024
Hello Michael, Thank you for taking the time to create a review for us of your time here. We always appreciate any feedback we get from guests. I see that we did not quite meet your expectations; We are so sorry about that. We appreciate any suggestions you may have as to how we can do better .We look forward to hopefully having the opportunity to doing a much better job next time you are in town.

10/10 Excellent

Shekeithra

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean spacious lovely hotel
Stayed 1 night in Jan 2024
Response from Joannah P. on Jan 23, 2024
Hello Shekeithra! Thank you for taking the time to give us a review of your time with us. We greatly appreciate any feedback, and we are very happy to hear you enjoyed your stay with us!

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and updated facilities and friendly.
Stayed 1 night in Jan 2024
Response from Joannah P. on Jan 23, 2024
Hello Audrey! Thank you for taking the time to give us a review of your time with us. We greatly appreciate any feedback, and we are very happy to hear you enjoyed your stay with us!

10/10 Excellent

Christian

Stayed 1 night in Jan 2024
Response from Joannah P. on Jan 23, 2024
Hello Christan! Thank you for taking the time to give us a review of your time with us. We greatly appreciate any feedback, and we are very happy to hear you enjoyed your stay with us!

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Joannah P. on Jan 23, 2024
Hello Michele! Thank you for taking the time to give us a review of your time with us. We greatly appreciate any feedback, and we are very happy to hear you enjoyed your stay with us!

10/10 Excellent

Adam

Stayed 1 night in Dec 2023
Response from Joannah P. on Jan 23, 2024
Hello Adam! Thank you for taking the time to give us a review of your time with us. We greatly appreciate any feedback, and we are very happy to hear you enjoyed your stay with us!

8/10 Good

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and location for Cortland visit.
This was a geat place to stay, if I could give it 4.5 stars I would. The room was clean, had usb outlets and was quiet and private. The staff went out of their way to be friendly welcoming and helpful. That was very much appreciated. The pool are was the least cleanly, but fine for an indoor hotel pool. The dining room chairs didn’t seem to match the table heights, some way too short and some too high. That’s the only thing I’d say that was not great, considering we ate breakfast everyday there which was a nice buffet of eggs sausage and baked goods. Thank you. Will stay again!
Stayed 3 nights in Dec 2023
Response from Joannah P. on Dec 29, 2023
Hello Dana! Thank you very much for your feedback. We really appreciate your honesty, and will take your experience under advisement. We are so glad you enjoyed your stay overall!

10/10 Excellent

Meredith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Joannah P. on Dec 29, 2023
Hello Meredith! Thank you for your very kind review, we appreciate your feedback!

10/10 Excellent

Christopher

Stayed 1 night in Dec 2023
Response from Joannah P. on Dec 29, 2023
Hello Christopher! Thank you very much for your kind review! We appreciate your feedback.

10/10 Excellent

Sherri, Roaring Spring

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room had an issue with it initially. JoAnna at the front desk was incredible with service recovery- she brought a key to my new room to my door; so, I did not have to go back downstairs, brought a snack, and apologized for the inconvenience. She turned a potentially bad experience into a great one- kudos to her!
Stayed 1 night in Dec 2023
Response from The Front Desk :) on Dec 13, 2023
Hello Sherri! I am so glad we were able to take care of the issue for you! I hope you thoroughly enjoyed your entire stay. Thank you for the review!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Joannah P. on Feb 8, 2024
Hello Mark!Thank you for your kind review of our property. We are so glad to hear you had a great time during your stay with us! We appreciate you taking the time to give us your feedback.

10/10 Excellent

Mikaela

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, quiet location with clean and comfortable rooms
Stayed 1 night in Nov 2023
Response from Joannah P. on Dec 4, 2023
Hello Mikaela! Thank you for your kind review! We are happy you enjoyed your time with us!

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms pleasant staff.
Stayed 1 night in Nov 2023
Response from Joannah P. on Nov 30, 2023
Hello Donna! We are happy you enjoyed your nice clean room and your interactions with our staff. We appreciate your feedback!

10/10 Excellent

Sandra

Stayed 8 nights in Oct 2023
Response from Joannah P. on Dec 29, 2023
Hello Sandra! Thank you for your kind review! We appreciate your feedback!

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, friendly and convenient.
Stayed 3 nights in Nov 2023
Response from Joannah P. on Nov 30, 2023
Hello Kenneth! We are so glad you enjoyed your time with us! Thank you for leaving us a review, we appreciate any feedback.

8/10 Good

Hyunung

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's newly renovated. Breakfast might want to be improved.
Stayed 1 night in Nov 2023
Response from Joannah P. on Nov 26, 2023
Hello! Thank you for your kind review and constructive feedback! We appreciate any opportunity to improve, but I am sorry you did not enjoy breakfast to it's full extent.

10/10 Excellent

Betty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Joannah P. on Nov 15, 2023
Hello Betty! Thank you for your 10 out of 10 review! We are ecstatic that you had such a great stay with us!

10/10 Excellent

richard, Levittown

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location. Everything about my last visit made me return for another
Stayed 1 night in Nov 2023
Response from Joannah P. on Nov 7, 2023
Hello Richard! We are so glad you loved us enough to come back! It's such an incredible thing being able to have repeat guests, and we greatly appreciate it. So thank you!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good breakfast, comfortable bed, comfortable room temperature upon arrival
Stayed 1 night in Oct 2023
Response from Joannah P. on Nov 3, 2023
Hello Mary! Thank you so much for your kind review! we appreciate your feedback and hope you had a spectacular time with us!

10/10 Excellent

Nancy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Joannah P. on Oct 26, 2023
Hello Nancy! Thank you for your glowing 10 out of 10 review! We are so happy you enjoyed your time with us, and we look forward to hosting you again sometime!

10/10 Excellent

john

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Enjoyed the larger room.
Stayed 1 night in Oct 2023
Response from Jo P. on Oct 16, 2023
Hello John! Thank you very much for your kind review. We appreciate all feedback! We hope you had a phenomenal stay!

10/10 Excellent

Juan Carlos

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Wish there were dining options
Stayed 2 nights in Oct 2023
Response from Jo P. on Oct 16, 2023
Hello Mr. Carlos! Thank you for your feedback. While we wish we could provide more dining options in house, due to our size it's sadly not an option. However, our town has a pretty phenomenal list of options around us. Next time you stay with us, we would be happy to direct you to an excellent dining experience! I hope you enjoyed your stay overall!

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay when visiting SUNY Cortland
Very Nice Hotel - Nice 1 night stay - Breakfast is Chaos
Stayed 1 night in Oct 2023
Response from Jo on Oct 10, 2023
Hello David! I am sorry to hear breakfast was chaos at the time you attended. While we are in our busy season, we are trying our best to keep up and provide the best service we can to our guests. Thank you for your feedback, we are glad the rest of your stay went well!

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
I stay here often but was a little disappointed that the rooms are not cleaned daily. At over $300 a night I would expect fresh towels and beds to be made.
Stayed 2 nights in Oct 2023
Response from Joannah P on Oct 29, 2023
Hello! We are sorry you were disappointed with the frequency of your housekeeping services. While our standard is for stays of three nights or more, we are more than happy to help guests out upon request. Next time you stay with us please let us know what your preference is! Thank you for staying with us, we hoped you enjoyed everything else about your stay!

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jo on Oct 10, 2023
Hello! Thank you so much for your kind review! We appreciate all feedback. We look forward to hosting you again next time you're in the area!

10/10 Excellent

marisa

Traveled with family
Liked: Cleanliness
Love cortland
Stayed 2 nights in Oct 2023
Response from Jo on Oct 10, 2023
Hello! Thank you very much for your kind review! We appreciate any kind of feedback. We look forward to hosting you again next time you're in the area!

10/10 Excellent

Elyse

Stayed 1 night in Jun 2023
Response from Joannah P. on Oct 3, 2023
Hello Elyse! Thank you so much for your kind review of our facilities! We hope you had an amazing stay with us. We look forward to hosting you again soon!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from lil on Oct 2, 2023
we appreciate your feedback thank you!

6/10 Okay

Craig

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from Joannah P. on Sep 28, 2023
Hello Mr. Kitchner, We are very sorry to hear you had such a poor stay with us. Would you have any pointers for us as to what could've been done better? We are always trying to improve.

10/10 Excellent

Tracey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Sep 2023
Response from Joannah P. on Sep 25, 2023
Hello Tracey! We appreciate your feedback. We hope you had an amazing stay with us!

10/10 Excellent

Shekeithra

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff was professional and courteous. The rooms were impeccable and very large looking just as the photos Provided. The amenities were great and parking was easy. One only thing was the beds are a little firmer than I would’ve liked but this is my preferred location.
Stayed 1 night in Sep 2023
Response from Jo on Sep 19, 2023
Hello Shekeithra! Thank you so much for your kind review and for your constructive feedback! We try to do our best for our guests, and look forward to opportunities to make it better!

10/10 Excellent

Donniel

Stayed 1 night in Sep 2023
Response from Joannah P. on Oct 29, 2023
Hello Donniel! Thank you so much for your kind review of our hotel! We are so glad you enjoyed your stay, and look forward to hosting you again next time you're in the area!

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Where do I even start? First, I had to wait 15 minutes to check in. No one at the front desk. Rang the bell twice. A sign stated the front desk staff was multitasking and please be patient, that they would have something special after the wait. I barely got friendly service when they checked me in let alone something special. They told me someone would be at the front desk if we need anything 24 hours a day, no one was ever at the desk for anything. Housekeeping was only when requested. I requested housekeeping each night I was there. The first night they cleaned the bathroom and took the garbage. Didn't make the bed. The second night they made the bed (sort of), the sheets weren't tucked in the corners and all of it was sloppy. The third night they didn't come at all. I left tips each night as well. Went to the front desk to get change to do laundry. Put laundry in the machine. Change in machine. Detergent in machine. Went to press start and it was out of order. Had to pull all of the detergent soaked clothes out and find somewhere to do laundry. Why did the front desk give me change for laundry if they knew it wasn't working? And the bathrooms. One of the old style bathrooms where the shower curtain barely touches the tub. Impossible to keep the cheap shower curtains closed and also not get water on the floor. Water wouldn't get hot, barely warm. Water pressure was terrible. Pillows on the bed were extremely uncomfortable. The sheets were oversized and wouldn't fit the bed
Stayed 4 nights in Aug 2023
Response from Jo on Sep 19, 2023
Hello Mrs. Washington, Thank you for your honest review. We are so sorry you had such a poor stay with us this time. We look forward to doing better next time and improving your opinion of us!

10/10 Excellent

Ghislain

Liked: Staff & service, property conditions & facilities, room comfort
Great hôtel. Nice bed, Good Space. Quiet. Please have more light aound the micro wave and the fridge. Very dificult to see when we prepare flood. Thank you. Ghislain Picard
Stayed 1 night in Sep 2023
Response from Jo on Sep 19, 2023
Hello Ghislain! Thank you very much for your kind review! We appreciate the feedback, and we will take the extra lighting under advisement!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best Marriott!
My husband and I travel a great deal. We've stayed at many Marriott hotels. But, this particular hotel had the most comfortable bed and the air conditioning worked consistently! The staff was very friendly and helpful as well. We highly recommend this particular Marriott.
Stayed 1 night in Sep 2023
Response from Jo on Sep 19, 2023
Hello! Thank you so much for your glowing review! We really appreciate getting feedback from our guests, we try to do our best for our guests!