Ratings based on 757 Verified Reviews

4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

returning my college student to school

Posted Jan 22, 2018
Pros: amenities were great
staff was very friendly, breakfast was nice - real dishes and silverware. coffee and cookies available thru the day is a nice touch.
Comment from Hotel Management
Jan 24, 2018 by cindy s, Hotel Management
Thank you
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted Jan 19, 2018
Pros: clean and friendly
My staff was good. The hotel was clean the breakfast was good.
5 out of 5
Recommended
for Everyone
by A verified traveler from Coudersport, PA

Comfort and Convenience

Posted Jan 12, 2018
Pros: I was looking for a hotel which had an indoor pool and would let me bring my dog. It was that and more.
Location: Close to Ithaca College and not far from Cornell; an easy drive to downtown. Waterfalls, museums, shopping all in easy reach.
I just left the hotel and will definitely stay there again if I need to stay in Ithaca, NY. The hotel was well situated just out of town; the room was nicely laid out and the bedding comfortable; my "pet-friendly" room was odor-free and convenient to a safe and well-lit place to walk my dog at night, and the staff were super-helpful. Breakfast was good, the pool and jacuzzi were clean, what more could I ask?
Comment from Hotel Management
Jan 24, 2018 by cindy s, Hotel Management
Thank you for your response.
5 out of 5
Recommended
for Families
by A verified traveler from Towson, MD

Good hotel near downtown Ithaca

Posted Dec 27, 2017
Pros: Large suite, clean and comfortable.
Location: Only 10 minutes from downtown Ithaca with lots of shops and restaurants.
I stayed here with my husband, our 2 year old daughter, and our golden retriever. Out suite was clean and spacious and a crib was waiting for us when we arrived. I would definitely recommend this hotel, especially for families.
Comment from Hotel Management
Jan 5, 2018 by cindy s, Hotel Management
Thank you for your response! Hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 18, 2017
We had a very pleasant stay for the weekend! The room is a nice large space with plenty of room to relax and move around. Parking was very easy. The breakfast was actually rather good and we did eat both mornings which saved us a lot of time. The queen beds were comfortable but the pull out couch needs a little help. If you are staying longer than a day, you may want to plan on bringing a cot or air mattress instead of the pull out.
Comment from Hotel Management
Jan 5, 2018 by Cindy, Hotel Management
Thank you for your response!
3 out of 5
Recommended
for Everyone
by A verified traveler from buffalo ny

Posted Dec 17, 2017
Reasonable price with Expedia deal. Rooms were clean but not th most modern. Staff was good and friendly. Nice pool. A little too expensive without deal. Breakfast was great. Location is great. Happy to not be downtown in Ithaca.
Comment from Hotel Management
Jan 5, 2018 by cindy s, Hotel Management
Thank you for your response!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice & Friendly Hotel

Posted Dec 12, 2017
Pros: Clean and close a number of stores and restaurants
Cons: Replace the old comforters and relocate the compressor away from the quest rooms.
Location: A couple of shopping malls around.
The hotel like the other Country Inn & Suites hotels that I stayed at before gives you a cozy family house like feeling, decorated nicely for the holiday season. The staff were friendly. The room was clean and you can find everything you need for the stay. But my second floor room was unfortunately above a bunch of air conditioner compressors that were running intermittently the whole night. Their deep humming sound made it pretty difficult for me to sleep and I had to put pillows to cover my ears. The comforter was clean but not fluffy. I felt cold even I moved the temperature to from 68 to 74. I found in the morning that in many areas of the comforter the fillings were either pushed to the corners or totally flattened. The breakfast was alright, hoping to see more variety in the future. But I still like the hotel and would recommend to anyone who look for a one-night stay in the area.
Comment from Hotel Management
Jan 5, 2018 by cindy s, Hotel Management
Thank you for your response!
2 out of 5
by A verified traveler from New York, NY

Look's nice on the outside...

Posted Dec 9, 2017
Cons: The odor of the hotel, room decor, breakfast
Upon arriving to the hotel, we were impressed with the exterior of the hotel. However, immediately upon entering the entire hotel smelled of weed. The staff seemed disheveled. There were not accessible rooms (we had called earlier to request an accessible room given a recent ankle sprain). The room itself was large, but barron. There was one small chair in addition to the bed, and no pictures hanging on the wall which I found strange. The breakfast was also sub-par, which was not maintained throughout the morning and not very fresh. The oatmeal was simply water and uncooked oats. Certainly will be staying at another hotel the next time I am up visiting Cornell.
Comment from Hotel Management
Dec 13, 2017 by Ilana B. GM, Hotel Management
I apologize for the concerns you had. Each was discussed with the entire staff as everyone has a hand in making a difference. Your comments have been taken seriously and we do hope for the opportunity to serve you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Albany, New York

Nice hotel- close to family

Posted Nov 27, 2017
Hotel was great! Only issue was slow-draining sink, notified front desk. Evening cookies wee delicious! Staff was great, friendly. Breakfast was quite good. Breakfast staff did a great job!
Comment from Hotel Management
Jan 24, 2018 by cindy s, Hotel Management
Thank you for your response. We will check into your issues.
5 out of 5
Recommended
for Everyone
by A verified traveler from 10950

Posted Nov 26, 2017
Pros: Price, convenience, large rooms.
Cons: More insulation between rooms. I have stayed here multiple times and this is the first time we could hear the television from the neighboring room.
Location: Convenient to everything. A convenience store across the street.
Check in was quick and straight forward. Room was large and comfortable. They offer a continental breakfast which had a good variety. We have stayed here multiple times. My only complaint was that we could hear the television from the neighboring room. this is the first time we experienced this.
Comment from Hotel Management
Jan 5, 2018 by cindy s, Hotel Management
Thank you for your response! I am sorry about the television noise. We will look into it.