False Advertisement - Do Not Stay Here
Posted Jul 25, 2016 on Hotels
Minor: They charge full stay as soon as you book reservation. Not upon check-in or check-out.
Major: We booked this hotel (in advanced) because they advertise as pet friendly. We arrived at 11:30pm with three kids and a small dog only to find out the room is not available. Yes, they have ONE ROOM in the hotel that is pet friendly. There is a sign in the lobby that says Yes, pets are allowed for $20/night and a second sign that says If you do not disclose you have a pet it will be double. We even offered to pay the $40/night to take a room to get the kids to bed and they refused.
Awful: They would NOT REFUND out money. I had to go through American Express to dispute it.
Overall: Hotels.com did try help by calling Econo Lodge without success. They provided me with a credit towards my next booking for the inconvenience. American Express is awesome. They refunded my the full amount and is currently disputing charge. Do not stay at this hotel. As we found out, there are many other good hotels in Courtland, NY.