Ratings based on 98 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
for Familiesby Michael
Posted Aug 28, 2015 on Hotels
it wasn't clear that we have to pay for the water park. but i think it is hotel.com problem not the hotel
for Everyoneby A verified traveler from Ft. Lauderdale Fl
Exceeded expectationsPosted Aug 26, 2015
They missed cleaning the room one day. Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
for Familiesby A verified traveler from 東京
子連れのバケーションに最高Posted Aug 17, 2015
by A verified traveler
Pay for pool and terrible foodPosted Aug 10, 2015
Pros: Rooms and surroundings
The rooms are nice and clean. But the restaurant is really bad, we were with 4 persons and ordered different things but all of them were really bad, they should really find themselves a new cook! Also we dind't expect to pay over 100 $ for the pool to use the part with slides, one would expect this to be included in the total fee.
for Familiesby Mark from Rochester
Nice but not for the pricePosted Aug 8, 2015 on Hotels
Our family really enjoyed the single night stay but we had some waterpark issues. First, we made our reservations on hotels.com for the hope lake lodge AND waterpark. Upon arrival, we found out that the waterpark is not included (like great wolf etc) but is , in fact, 30 bucks per person extra per day ( not per stay). And that's if you make the reservation at or before check in -The waterpark itself is nice enough but not huge and several water features weren't working. We appreciated the front desk giving us a late check out.
for Familiesby Lori from Paris
Not worth the moneyPosted Aug 7, 2015 on Hotels
First of all, this is not a proper hotel. It is a time-share residence. Our room had not been properly cleaned. would not recommend this place and would not stay there ever again.
for Familiesby Kimberly
Posted Aug 6, 2015 on Hotels
for Familiesby Kyusoon
not good cleaning servicePosted Jul 28, 2015 on Hotels
Cleaning service is bad. When we went back at 9pm, the room service was not done, dirty towels and sheet, no bathing stuffs.
for Familiesby A verified traveler
Bad quailty of servicePosted Jul 27, 2015 on Hotels
The price is not including the ticket for water park. We stay for three nights. They didn't serve cleaning on the third day which we arrived at 9 pm. There were same dirty towels and sheets. Their soap is really bad..it doesn't work. My hairs are all tangled.
for Familiesby Joy
Fun for families with young childrenPosted Jul 25, 2015 on Hotels
We stayed here for a family vacation this summer (husband, 5 and 3 yr old). We had a fabulous time enjoying the amenities. The kids loved the pool, waterpark, the lake and trails. The rooms were very clean and great for a family stay. For the most part, the staff were very friendly and helpful. The kids enjoyed the activity center and the staff there were very nice. I only had one negative experience when I called the front desk to request for my room to be cleaned. We had missed our cleaning the prior day (probably while the kids were napping). When I called the woman was a bit rude and said she would put a note into the cleaning staff. When the room wasn't cleaned 3 hrs later, I went down to the front desk to again request a cleaning. The first young woman I spoke to was very kind but the second woman that overheard my request was again rude and said she had put the note in and that they would eventually get to my room. I experienced this same woman upon check out and was again confronted with rudeness when I asked for an itemized receipt for my room charges (she first said this was not possible and then printed the charges to show me?) I would not let this one negative staff member sway me from staying again at Hope Lake Lodge or recommending it to a friend.