King Executive Tower Suite | Premium bedding, desk, laptop workspace, iron/ironing board

Reviews of Hotel Ithaca

3 out of 5
Hotel Ithaca
222 South Cayuga Street, Ithaca, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 544 out of 1000 reviews" "
Rating 8 - Good. 280 out of 1000 reviews" "
Rating 6 - Okay. 97 out of 1000 reviews" "
Rating 4 - Poor. 52 out of 1000 reviews" "
Rating 2 - Terrible. 27 out of 1000 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Frank

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was recently renovated. LVP floors are so much better than carpet but gaps in installation can hurt when you step onto them. Shower faucet body is loose so it moves as you turn it. Very clean. Smelled great. High ceiling in first floor room
Stayed 1 night in Apr 2024

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very affordable, comfortable, and convenient hotel in the heart of downtown Ithaca. Modern styling and nice amenities make this a wonderful more recently-build lodging option!
Stayed 1 night in Apr 2024

10/10 Excellent

Salai Sivamathi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Susan, Brattleboro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and atmosphere
Stayed 1 night in Feb 2024

8/10 Good

david

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Allison

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In addition to the things I already mentioned, the rooms have fridges. This wasn't in the Expedia room description but we had two rooms and they both had fridges. Some of the furniture was a little tired, but for the most part, the room was very nicely appointed.
Stayed 2 nights in Mar 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Ismail, Poughkeepsie

Stayed 1 night in Mar 2024

6/10 Okay

Glen, Manchester Center

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
location to city center
Stayed 1 night in Mar 2024

10/10 Excellent

Kevin, Saratoga Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed. Clean room. Good location
Stayed 1 night in Mar 2024

6/10 Okay

Paul, Washingtonville

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Sanja

Stayed 1 night in Feb 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

alicia

Liked: Staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

Karishma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Lana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoid the restaurant.... super slow service.
Stayed 1 night in Feb 2024

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quite and easy to find
Stayed 1 night in Feb 2024

4/10 Poor

BillieJo

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Alba, norwalk

Stayed 1 night in Jan 2024

10/10 Excellent

Alexis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to the commons and Cornell Campus. Easy and hassle free in/out parking. This is my second stay and I would love 24/7 lobby coffee service. I checked in @ 2pm. Not sure if it's a 24/7 complimentary service but the dispensers were on the side counter and the coffee was cold. Appropriate signage would be helpful.
Stayed 1 night in Jan 2024
Response from mrector on Jan 25, 2024
We are thrilled to hear that the access to the Ithaca area is a plus! Thank you for bringing the issue of cold coffee to our attention. Although we typically do not serve coffee in the overnight hours, you should have warm coffee throughout the day. We look forward to hosting you again and appreciate your time in giving us some valued feedback from your recent stay!

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from mrector on Jan 25, 2024
Thank you Pablo! It was a pleasure to be of service and we welcome the opportunity to host you on future visits to Ithaca!

8/10 Good

Jeremy

Traveled with partner, Traveled with family
Liked: Staff & service, property conditions & facilities
Property was typical downtown area but nice. Staff were friendly and professional. Building seemed clean, the room was mostly clean but there was dirt in the corners and underneath the furniture. Overall it was still a good experience.
Stayed 2 nights in Jan 2024
Response from mrector on Jan 25, 2024
Hello Jeremy,Thank you for taking a moment to let us know about your recent stay. Our sincerest apologies that you experienced some issues in your room and we appreciate the opportunity to address the concerns. Happy to hear that it did not impact your overall experience!

10/10 Excellent

Brian

Business traveler
Liked: Amenities
Great location and hotel
Stayed 2 nights in Jan 2024
Response from mrector on Jan 20, 2024
Hello Brian,Thank you for taking a moment to let us know about your recent stay. It was a pleasure to be of service and we look forward to hosting you again on future visits to Ithaca.

8/10 Good

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Ithaca is a nice hotel. Comfortable and clean. The staff is courteous. My only complaint was that the hairdryer in the room did not work, but I didn't bother to get a replacement. I did inform the desk clerk, so hopefully they replace it for that room. After enjoying free breakfasts at other hotel options, I was disappointed that there was no free breakfast at the Hotel Ithaca. There is free coffee. They have a nice ($$) restaurant inside for your inconvenience, and room service, if you wish. The location is great for visits to the State Theatre, and the area is walkable, but like most downtown areas in terms of safety and cleanliness.
Stayed 1 night in Jan 2024
Response from mrector on Jan 20, 2024
Hello Donna,Thank you for taking the opportunity to give us some insight on your recent stay. We appreciate the opportunity to address the missing hair dryer in your room. Reservations that include breakfast can be made and we would be happy to give you some more information on how to book a more inclusive reservation. Wishing you a Happy New Year!

6/10 Okay

Theresa

Stayed 1 night in Jan 2024

10/10 Excellent

Susan

Stayed 1 night in Jan 2024

10/10 Excellent

Debby

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price was right and staff are super friendly
Stayed 1 night in Jan 2024
Response from mrector on Jan 20, 2024
We are thrilled to hear that our staff made a great impression! Thank you for the kind words and we look forward to the opportunity to host you on your next visit to Ithaca!

6/10 Okay

Marlo

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The heater in the room was very loud every time it went off causing me too wake up . So I didn’t sleep well because of it
Stayed 1 night in Jan 2024
Response from mrector on Jan 20, 2024
Hello Marlo,Thank you for alerting us to the issue you experienced with the heating unit in your room. We greatly appreciate the opportunity to address the concern and regret that it impacted your recent stay.

10/10 Excellent

Almir

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went down to the hotel restaurant and bar with my wife and daughter and had a great conversation with Roy who is the Director of hotel services, but was filling in as bartender that night. We ordered wings and a couple of drinks, and had a great time thanks to Roy. Wings were awesome as well.
Stayed 1 night in Jan 2024
Response from mrector on Jan 20, 2024
Always a pleasure to hear that a member of the management team made such a great impression! It was a pleasure to be of service to you and your family. Wishing you a Happy New Year!

8/10 Good

Andre

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jan 2024
Response from mrector on Jan 20, 2024
Thank you for providing us with some feedback from your recent stay. It was a pleasure to be of service and we welcome the opportunity to do so again. Happy New Year!

10/10 Excellent

Ayaka

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from mrector on Jan 20, 2024
Thank you for providing us with some feedback from your recent stay. It was a pleasure to be of service and we welcome the opportunity to do so again. Happy New Year!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and friendly staff!
Stayed 1 night in Dec 2023
Response from mrector on Jan 20, 2024
Thank you for the kind feedback Jose! It was a pleasure to be of service to you during your recent visit to Ithaca and I will make sure to pass along your kind words to the staff.

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clam and classy hotel with traditional layout of hotel room. The air circulation fan is always on keeps the room smell clean even though a bit noisy. Water pressure is great and no drainage issues. It has the upper scale feeling of high end hotel brands!
Stayed 1 night in Jan 2024
Response from mrector on Jan 20, 2024
Hello Wayne,It sounds like we hit the mark on your recent stay! We appreciate your kind words and welcome the opportunity to extend our hospitality in the future!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from mrector on Jan 20, 2024
Thank you for providing us with some feedback from your recent stay. It was a pleasure to be of service and we welcome the opportunity to do so again. Happy New Year!

6/10 Okay

Eralda

Traveled with family
We stayed only for one night on 25th dec. It was quite and no many people. The pool water was cold and also the place . My kids took a cold the day after. The main leaving area was not appropriate to stay , to small and not even a christmas tree to support the mood.
Stayed 1 night in Dec 2023
Response from mrector on Jan 20, 2024
Hello Eralda,We are sorry to hear that you were not pleased during your recent stay with us. While we do not decorate the guest rooms specifically for the holidays, we would have been happy to have provided some festive decorations for your families stay. We welcome any feedback and if we can assist to make a stay more enjoyable we are always happy to do so.

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn't see staff, it's in the city near construction. Lovely hotel but bed cover seems to be heavy comforter trapped between a sheet and light blanket so you feel like you are being suffocated. Rooms are very nice and very clean.
Stayed 2 nights in Dec 2023
Response from mrector on Jan 20, 2024
Hello Sandra,Thank you for allowing us to hear some valued feedback from your recent stay with us. The bedding changes during the cooler months to a heavier comforter. We recognize this is not every guests preference and do have lighter options we can provide for a guest stay. If the opportunity presents itself for a future visit, we would be happy to have your guest room made with the lighter style bedding.

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room was impeccable, great bedcoverings, pillows, towels etc. Nite clerk Andrew was excellent. The auto thermostat adjusted heat up during the nite which awakened me and I had to figure it out. unfortunately I did not get back to sleep The business center had only one chair. The meeting room tabletop was damaged.
Stayed 1 night in Dec 2023
Response from mrector on Jan 20, 2024
Thank you Thomas. We will make sure that Andrew hears your appreciation of his hospitality. Always lovely to hear about specific members of the Hotel Ithaca team. Thank you for brining the issues you noticed to our attention as well. We always appreciate an opportunity to address any concerns.

2/10 Terrible

Joshua

Disliked: Staff & service
Terrible customer service and absurd policies.
Stayed 2 nights in Dec 2023
Response from mrector on Jan 20, 2024
Our apologies! While we certainly try to assist guests with cancellations, it does not look as though we were able to do so in your case. We are certainly sympathetic to changes in travel plans and apologize if we were unable to waive the fees associated with the booking. We always welcome the opportunity to discuss reservations, that offer travelers greater flexibility and piece of mind, when travel is delayed or there is need of a cancellation.

10/10 Excellent

Iwan N

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from mrector on Jan 20, 2024
Thank you for providing us with some feedback from your recent stay. It was a pleasure to be of service and we welcome the opportunity to do so again.

10/10 Excellent

Everett, Olympia

Traveled with family
The Pub, my server had me waiting longer than usual , I noticed the other servers, taking care of their guests, I ordered eggs and pancakes the eggs were great, the pancakes need an upgrade. So with the bad server and the nasty pancakes made me sad . Other than that All was well
Stayed 3 nights in Dec 2023
Response from mrector on Jan 20, 2024
Hello Everett,We regret the delay in your service at Ithaca Social. We appreciate you graciously bringing it to our attention as we always strive to improve. We would welcome the opportunity to make sure your pancakes are spot on next time! No one likes a sad pancake!

10/10 Excellent

NANCY

Traveled with partner
Liked: Amenities
Stayed 1 night in Dec 2023
Response from mrector on Jan 20, 2024
Thank you for the opportunity to hear about your recent visit. We welcome the opportunity to be of service to you on future visits to Ithaca!

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from mrector on Jan 20, 2024
Thank you for your feedback. We are delighted you have enjoyed your stay with us!

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from mrector on Jan 20, 2024
Thank you for your feedback. We are delighted you have enjoyed your stay with us!

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from mrector on Jan 20, 2024
Thank you for your feedback. We are delighted you have enjoyed your stay with us!

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from mrector on Jan 20, 2024
Thank you for the opportunity to hear about your recent visit. We welcome the opportunity to be of service to you on future visits to Ithaca!

10/10 Excellent

Dale

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all the way around. Very clean.
Stayed 1 night in Dec 2023
Response from mrector on Jan 20, 2024
Thank you for the opportunity to hear about your recent visit. We welcome the opportunity to be of service to you on future visits to Ithaca!

10/10 Excellent

Jovica

Stayed 2 nights in Dec 2023
Response from mrector on Jan 31, 2024
Hello Jovica,Thank you for choosing the Hotel Ithaca! We are pleased to hear that you enjoyed your stay.

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from mrector on Jan 20, 2024
Thank you for your feedback. We are delighted you have enjoyed your stay with us!

10/10 Excellent

William

Stayed 1 night in Dec 2023
Response from mrector on Jan 20, 2024
Thank you for providing us with some feedback from your recent stay. It was a pleasure to be of service and we welcome the opportunity to do so again.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from mrector on Jan 20, 2024
Thank you for your feedback. We are delighted you have enjoyed your stay with us!