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Reviews of Imperial Motel

2 out of 5
Imperial Motel
28 Port Watson St, Cortland, NY

Reviews

7.6

Good

Rating 10 - Excellent. 63 out of 267 reviews" "
Rating 8 - Good. 119 out of 267 reviews" "
Rating 6 - Okay. 63 out of 267 reviews" "
Rating 4 - Poor. 11 out of 267 reviews" "
Rating 2 - Terrible. 11 out of 267 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Checkin super easy. Room was very clean and beds were comfortable. When you pull into motel parking lot you might think what did I book but ignore that-very happy. Diner across the street was great. And tons of other food Options. Cortland U only down the block. Very convenient! Would stay there again.
Stayed 1 night in Feb 2024

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean
Stayed 1 night in Feb 2024

6/10 Okay

REBECCA

Liked: Cleanliness, staff & service, property conditions & facilities
close to campus and dining.
Stayed 1 night in Dec 2023

8/10 Good

Debra

Traveled with family
Stayed 1 night in Dec 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convient location to downtown. Rooms are clean and bright.
Stayed 1 night in Nov 2023

8/10 Good

Robert

Stayed 1 night in Nov 2023

6/10 Okay

Robert

No smoking rooms on second floor only. Nearby Cortland Diner was excellent.
Stayed 1 night in Oct 2023

8/10 Good

Randi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location to downtown.
Stayed 2 nights in Sep 2023

6/10 Okay

Barry

Traveled with group
Liked: Cleanliness, staff & service
Rooms are in good condition but overall property is old and located in a rather poor section of Cortland. Restaurants are close by on Main St.
Stayed 1 night in Aug 2023

8/10 Good

Richard

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Peggy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Travelled a distance so quick check in with receptionist who was both pleasant and accomodating welcoming for us. Room large and easy access with card. Secure with locking bolt inside if you wish to use it but self-locking each time. Quite and parking lot recently paved. Just a safe and economic place to be. Highly recommended.
Stayed 1 night in Aug 2023

2/10 Terrible

Annette

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean
Stayed 2 nights in Aug 2023

8/10 Good

Les

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed one night (college drop off). Pretty quiet area. We mainly watched TV.
Stayed 2 nights in Aug 2023

10/10 Excellent

Valerie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Granddaughter taking care of our great grandson.
Stayed 5 nights in Jul 2023

6/10 Okay

Jagos

Traveled with family
Stayed 1 night in Jul 2023

10/10 Excellent

arik

Stayed 1 night in Jul 2023

10/10 Excellent

Manoharan

Stayed 1 night in Jul 2023

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
I appreciated Tony accommodating my request for a ground room floor as i use a walker . Parking was right in front of our room. Nothing fancy but clean, comfortable and great location.
Stayed 2 nights in Jun 2023

10/10 Excellent

Chris

Stayed 1 night in Jun 2023

8/10 Good

Debra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Outside looks a little rough but the inside is really nice. Very kind staff at check in
Stayed 1 night in Apr 2023

8/10 Good

Debra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, no frills motel
I've stayed here a few nights now. Very close to campus so that makes it convenient when I visit my son. I was skeptical the first time I stayed. The outside is in rough shape but I was pleasantly surprised when I got in my room. There has been some remodeling done on the inside. It's always clean. No weird smells other than occasionally if someone is smoking out on the walkway the heater/AC pulls in the smell. I did have a neighbor regularly out there smoking pot during this last visit. There is a fridge and microwave but no coffee in the room so plan on bringing your own or I personally recommend CoffeeMania just down the street. There is cable so you can catch up on shows that haven't made it to streaming devices yet. That was a plus this trip. 😁
Stayed 2 nights in Feb 2023

10/10 Excellent

Kirk

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very pleasantly surprised. The pictures we saw online made things look a bit outdated and when we pulled up the outside seemed to confirm that. When we turned the key there were lots of obvious recent upgrades inside the room that impressed us. At least 16 outlets for one. Wonderful new large shower. TV was top-notch. The mattress was high quality. Very impressed. I would definitely stay again.

10/10 Excellent

Tina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and comfortable rooms
Stayed 1 night in Dec 2022

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2022

2/10 Terrible

Gary

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Teresa

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2022

6/10 Okay

Susan

Traveled with family
Liked: Cleanliness, staff & service
Kinda waited until last minute to get room for daughter's college move and pickings were slim. I knew what I was getting into, I mean it's a motel and it was cheap. Man in the office was very nice, helpful. Easy check-in. Outside was a little scary, inside was outdated but seemed clean. Only real problem I had was that there was not chain lock on the door so I had to put a chair in front of it.
Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Isadore

Stayed 1 night in Aug 2022

10/10 Excellent

Judith

Stayed 1 night in Aug 2022

8/10 Good

Ashley

Liked: Cleanliness
Stayed 3 nights in Aug 2022

8/10 Good

Patrick

Traveled with family
Liked: Cleanliness, staff & service
Perfect for the price…You are not getting the Waldorf-Astoria but you are not paying for it either. Good for a short stay when traveling.
Stayed 1 night in Aug 2022

4/10 Poor

Elizabeth

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Room smelled like cigarette smoke. Drug deals were going on outside on the street. Sketchy neighborhood.
Stayed 1 night in Aug 2022

6/10 Okay

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Tina

Stayed 2 nights in Jul 2022

8/10 Good

SCOTT

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jul 2022

10/10 Excellent

Erika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a motel, the place was very clean, smells nice and room is updated! The reception people are nice too! Smooth checkin. The location is perfect, you can walk around and there are restaurants everywhere!
Stayed 1 night in Jul 2022

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

james

Liked: Cleanliness, staff & service
clean and comfortable. Staff was polite and very helpful. My third trip to Cortland and for the price it's a very good value.
Stayed 1 night in Jun 2022

10/10 Excellent

Harry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

6/10 Okay

Lisa

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Very outdated hotel.
Stayed 1 night in May 2022

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

8/10 Good

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

6/10 Okay

Robert

Liked: Cleanliness
Disliked: Property conditions & facilities
This Motel has seen better days
While the location in Cortland is good and the interior of the rooms are clean and spartan, the exterior of the motel is unsightly and potentially dangerous. While the rooms were recently upgraded, they are still below the current standards. The instructions for the internet service in the room were incorrect and I did not call the manager because I expect these things to be correct. There was no breakfast service and no in room coffee service. We were there two nights, but there was no maid service provided.
Stayed 2 nights in Apr 2022

10/10 Excellent

Harris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent owners/managers. Always helpful and reachable. Exactly what I wanted it to be, everything worked and was clean.
Stayed 2 nights in Jan 2022

8/10 Good

Jeanmarie

Business traveler
Liked: Cleanliness, staff & service, amenities
This motel is very reasonably priced. The motel is on a very busy street in downtown Cortland, which creates more noise at the motel. The grounds could be updated, but rooms were clean.
Stayed 1 night in Nov 2021

8/10 Good

Adi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Zina

Stayed 2 nights in Oct 2021