Ratings based on 245 Verified Reviews

3.5 out of 5
76% of guests recommend
3.6 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Feb 13, 2017
The staff was very helpful and engaging, but the building is very tired, especially it's HVAC.
2 out of 5
by A verified traveler

Needs work

Posted Dec 23, 2016 on Hotels
We got there late and check in was smooth and easy with a friendly front desk clerk. We went to our room and the tv kept going in and out of picture and sound, that was the start of our night. Next the next room over occupant was rude by keeping the tv on all night very loud and we could not rest. The heater in the room was extremely loud also and the linens on the bed were terribly hot. Not sure what kind of material the blanket was made out of but we took it off because it was abrasive to the skin and hot. When the occupant in the next room finally left at 4am he slammed the door or let it slam, not sure. Anyways I think as far as the staff, they were great but everything else needs work.
4 out of 5
by Tom

This traveler left a rating score only Posted Dec 21, 2016 on Hotels
5 out of 5
by A verified traveler

Convenient and clean hotel

Posted Dec 18, 2016 on Hotels
Good value. We visit the Cortland NY area typically once a year and stay at this hotel. It could use a little more updating but overall a clean hotel with very friendly and helpful staff, particularly Rose. We were there during a winter storm and she went out of her way to obtain weather/travel information for us.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 16, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 29, 2016
Very pleasant stay! I've stayed in hotels with similar stars and been grossed out and disappointed. This was a really nice hotel! The staff was great and they go above and beyond with breakfast. No one gave us a hard time about our puppy whining a bit when we had to leave him alone.
3 out of 5
by A verified traveler from CA

Solid, if not unspectacular

Posted Nov 28, 2016
Clean but not very spacious room, tho good service. Had to camp out there during a snow storm.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 22, 2016 on Hotels
3 out of 5
by A verified traveler

Posted Nov 20, 2016 on Hotels
My wife has bad knees we were upstairs no elevator
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 17, 2016 on Hotels