Ratings based on 446 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
67% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Woodbridge, N.J.

Check your room first

Posted Feb 16, 2016
Pros: Clean, convenient to the highway, plenty of dining options nearby.
Cons: Older hotel in need of a makeover. Especially needs new room air conditioners/heaters.
Right off the highway, this hotel is clean, convenient and very quiet for its location. It only issue is that it is an older hotel and looks like it, especially with the room air. The heat was not working in our room and we made the mistake of hoping it would warm up, but because the equipment is so old, it never did. We eventually got a space heater to use because we didn't want to wake the kids up after midnight just to see if another room would be better. Lesson learned: if your room is cold when you walk in, just ask for another one, since it more than likely won't get any better.
4 out of 5
by A verified traveler

Posted Jan 24, 2016
Waitress in the restaurant was very friendly and helpful with dinner suggestions. Excellent fettuccine alfredo!
2 out of 5
by A verified traveler

Room was horrible

Posted Jan 18, 2016 on Hotels
Beds hard as a rock first room we got heat didn't work phone didn't work there's no mini fridges the hallways were always cold the desk in the room was so unstable just overall not satisfied I would not recommend it to anyone
4 out of 5
by A verified traveler

Good location.

Posted Jan 8, 2016
Pros: Great bar. Great price on clean room.
Cons: Could use some updating in places.
Had a very nice dinner and breakfast. Waitstaff were all attentive and food was good. Awesome bartender! Very friendly!
Comment from Hotel Management
Jan 9, 2016 by Katy, Hotel Management
Dear Guest, I'm pleased to hear you enjoyed your recent stay with us. I'm also glad to hear you where able to take advantage of our on site restaurant and bar. We look forward to seeing you again! Thank you for your feedback! Katy
3 out of 5
by A verified traveler

Easy access to restuarants, stores and roads.

Posted Dec 31, 2015
Pros: Cleanliness
Cons: WIFI strength
Location: Ease of everything is fantastic
Staff was great and the restuarant was very nice. The restaurants fowntown are inly 2 minutes away. Grocery store and other stores within walking distance from hotel.
Comment from Hotel Management
Dec 31, 2015 by Katy, Hotel Management
Dear Guest, Thank you so much for taking the time to share your feedback. I'm delighted to hear that you enjoyed your stay with us and that you enjoyed Cortland. We look forward to seeing you again! Happy Holidays Katy
4 out of 5
by Jean-Claude from Drummondville

Très facile à trouver et bon buffet...

Posted Dec 28, 2015 on Hotels
Beau motel pour y dormir, situé tout près de l'autoroute 81, très bon buffet pour le déjeuner
3 out of 5
by Lynne

Posted Dec 14, 2015 on Hotels
Comment from Hotel Management
Mar 5, 2016 by Katy B Front Desk Manager, Hotel Management
Dear Guest, Thank you for your feedback! We look forward to seeing you on your next stay! Happy Holidays Katy
4 out of 5
by John from Virginia

Excellent value

Posted Dec 12, 2015 on Hotels
Some noise from I-81, but not too bad. Excellent value. Clean room. Great staff.
Comment from Hotel Management
Feb 13, 2016 by Katy B Front Desk Manager, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your experience at our hotel. Our mission is to make sure that every guest that stays with us receives a clean room and great service. I’m happy to hear that we were able to provide you with that experience. I would like to thank you for your feedback. I'm happy to know you took advantage of our property and its easy access off and on rte 81. We know that you have a choice in hotels and we are delighted that you choose ours. We look forward to your next stay with us. Happy Holidays Katy B.
4 out of 5
by A verified traveler

Posted Dec 11, 2015
They were nice enough that they let me check in 3 hours early!
Comment from Hotel Management
Dec 15, 2015 by Katy, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your experience at our hotel. Our mission is to make sure that every guest that stays with us receives a clean room and great service. We are more than happy to offer early check in when it's available. I’m happy to hear that we were able to provide you with that experience. I would like to thank you for your feedback. We know that you have a choice in hotels and we are delighted that you choose ours. We look forward to your next stay with us. happy holidays Katy B.
1 out of 5
by Jennifer

Save yourself and family keep driving!

Posted Dec 3, 2015 on Hotels
Everything needs not only cleaned and repaired, but mostly needs tossed in the trash and upgraded from the carpet to the walls! Seriously the walls and ceilings have cracks and are peeling. The door had a hole in it like someone had punched it. The pool stairs are green! I could go on and on. We canceled our 2nd and 3rd night and just went home early. Highly recommended not stopping at this place.
Comment from Hotel Management
Feb 6, 2016 by Katy B Front Desk Manager, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your experience at our hotel. We are sorry that you did not enjoy your stay with us. We strive to make sure all guests are 100% certain they will return. I apologize that we didn’t provide you with that experience. I have shared your experience the entire team and we are working to improve in every department. Our housekeeping team has been work very hard to make sure thing like this don’t happen I’m so sorry We know that you have a choice in hotels and we are delighted that you choose ours. I hope that you will accept my apology and give us another opportunity Happy Holidays Katy