Ratings based on 427 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
81% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 24, 2016
Waitress in the restaurant was very friendly and helpful with dinner suggestions. Excellent fettuccine alfredo!
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location.

Posted Jan 8, 2016
Pros: Great bar. Great price on clean room.
Cons: Could use some updating in places.
Had a very nice dinner and breakfast. Waitstaff were all attentive and food was good. Awesome bartender! Very friendly!
Comment from Hotel Management
Jan 9, 2016 by Katy, Hotel Management
Dear Guest, I'm pleased to hear you enjoyed your recent stay with us. I'm also glad to hear you where able to take advantage of our on site restaurant and bar. We look forward to seeing you again! Thank you for your feedback! Katy
3 out of 5
Recommended
for Everyone
by A verified traveler

Easy access to restuarants, stores and roads.

Posted Dec 31, 2015
Pros: Cleanliness
Cons: WIFI strength
Location: Ease of everything is fantastic
Staff was great and the restuarant was very nice. The restaurants fowntown are inly 2 minutes away. Grocery store and other stores within walking distance from hotel.
Comment from Hotel Management
Dec 31, 2015 by Katy, Hotel Management
Dear Guest, Thank you so much for taking the time to share your feedback. I'm delighted to hear that you enjoyed your stay with us and that you enjoyed Cortland. We look forward to seeing you again! Happy Holidays Katy
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 11, 2015
They were nice enough that they let me check in 3 hours early!
Comment from Hotel Management
Dec 15, 2015 by Katy, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your experience at our hotel. Our mission is to make sure that every guest that stays with us receives a clean room and great service. We are more than happy to offer early check in when it's available. I’m happy to hear that we were able to provide you with that experience. I would like to thank you for your feedback. We know that you have a choice in hotels and we are delighted that you choose ours. We look forward to your next stay with us. happy holidays Katy B.
2 out of 5
by A verified traveler from Vermont

Posted Nov 30, 2015
Pros: Staff were nice. My kids liked the pool.
Cons: I was really turned off by the hotel breakfast. In every other hotel I've been in recently the same breakfast was offered free as part of the room.
Location: Go to the Cortland Diner! Good food, nice staff. The food was twice as good as the hotel food for half the price.
I guess you get what you pay for. I was excited by the deal, but underwhelmed with just about everything, from the room to the food to the pool.
Comment from Hotel Management
Dec 2, 2015 by Katy, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your experience at our hotel. Our mission is to make sure that every guest that stays with us receives a clean room and great service. I’m so sorry to hear that we were unable to provide you with that experience I'm sorry you didn't enjoy our hotel breakfast buffet but found another choice in Cortland that suited your needs. We know that you have a choice in hotels and we are delighted that you choose ours. We look forward to your next stay with us. Thank you, Katy B.
3 out of 5
by andriy

Posted Nov 11, 2015 on Hotels
Comment from Hotel Management
Jan 23, 2016 by Katy B Front Desk Manager, Hotel Management
Dear Valued Guest, We are delighted to know that you enjoyed your stay with us. We strive to make sure all guests are 100% certain they will return and most of the time it is our team members as the reason why. We look forward to your next stay. Thank you for your feedback Katy
3 out of 5
by A verified traveler

Posted Nov 11, 2015 on Hotels
Comment from Hotel Management
Jan 23, 2016 by Katy B Front Desk Manager, Hotel Management
Dear Valued Guest, Thank you for taking time from your busy schedule to provide us with your feedback. We look forward to seeing you again soon! Happy Holidays, Katy
4 out of 5
Recommended
for Business Travelers
by Jorman from New York, NY

Great stay... have to bring my swim gear next time

Posted Nov 9, 2015 on Hotels
Business stay, came back for an extra night on the way to our final site visit. Good environment.
Comment from Hotel Management
Jan 16, 2016 by Katy B Front Desk Manager, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your experience at our hotel. Our mission is to make sure that every guest that stays with us receives a clean room and great service. I’m happy to hear that we were able to provide you with that experience. We look forward to seeing you again soon, and hope that your able to take advantage of our indoor pool next time. Thanks again for your feedback! Katy B
4 out of 5
Recommended
for Families
by Jeff

Posted Nov 9, 2015 on Hotels
Comment from Hotel Management
Jan 16, 2016 by Katy B Front Desk Manager, Hotel Management
Dear Valued Guest, Dear Valued Guest, Thank you for taking the time to complete the hotel survey! Our mission is to make sure that every guest that stays with us receives a clean room and great service. I’m happy to hear that we were able to provide you with that experience. As always it's great to hear your feedback and we look forward to seeing you again soon!
3 out of 5
Recommended
for Couples
by T'Keyah from Rochester, NY

Overall okay

Posted Nov 3, 2015 on Hotels
The overall trip was good with lots of places to eat around the hotel.The pool, however, was freezing and the hotel staff was rude!
Comment from Hotel Management
Jan 9, 2016 by Katy B Front Desk Manager, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your experience at our hotel. We are sorry that you did not enjoy your stay with us. We strive to make sure all guests are 100% certain they will return. I apologize that we didn’t provide you with that experience, Our maintenance crew is working very hard to improve in all areas I hope that you give our property another opportunity in the future.