Ratings based on 163 Verified Reviews

3.1 out of 5
66% of guests recommend
3.4 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Leicester, NY

Smoke smell was horrific

Posted Nov 15, 2016
Pros: Nothing
Cons: The smoke smell
I specifically requested a non-smoking room and it was anything but that! The cigarette smell came in under the doors and it was literally gagging. My husband got deathly sick because he couldn't breathe and we didn't sleep one bit because of doors slamming all night long and waking up gagging. Couldn't wait to check out! The hotel receptionist told me that they are a non-smoking hotel and if that's the case you shouldn't ask for a smoking or non-smoking room on the website! I will never return there!
Comment from Hotel Management
Nov 23, 2016 by Sales Manager ICH, Hotel Management
Dear Laurie, Thank you for completing our guest satisfaction survey and letting us know about your recent experience at our hotel. I am so sorry that you smelled smoke in your room and I want to assure you that we do our best to ensure that smokers do not smoke in our non-smoking rooms; and when a situation like this occurs, we address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
3 out of 5
Recommended
for Everyone
by A verified traveler from Hamburg, NY

Posted Nov 7, 2016
Pros: Location
Window view was overlooking hotel in-door pool. So loud, only 2 kids in pool sounded more like twenty kids. Bathroom shower drain slow, tub needed a good scrubbing inside and out. No cover on bathroom light.
Comment from Hotel Management
Nov 13, 2016 by Guest Relations Manager, Hotel Management
Dear E, Thank you for your review. We apologize for any inconvenience you experienced due to the noise level of the hotel. We strive hard to maintain a quiet and family friendly environment, but we can not control the actions of our guests. In the future, please speak with our front desk staff if there is too much noise, and we will gladly speak with the other guests, or move you to a more quiet section of the hotel. We hope to see you again soon.
2 out of 5
by A verified traveler from Utica, NY

Cigarette smoke was all over the moteL.

Posted Nov 1, 2016
Pros: Not much.
Cons: More staff on at night and weekends when motel is full.
Location: Cortland is close to Syracuse and we went to The Most in Armory Square.
The motel is old and damp and run down. The whole motel, hallways and lobby and rooms smelled like cigarette smoke. I had children who wanted to swim and the pool was green. I would not stay there again. For the price I could have done better. The lights in the room were out of order. Had a person come and fix them which took 20 minutes.
Comment from Hotel Management
Nov 3, 2016 by Sales Manager ICH, Hotel Management
Dear Mimi, I am terribly sorry to learn that you experienced so much difficulty during your stay. It is through feedback like yours that we are able to quickly address housekeeping and maintenance issues. The fact that we've failed in this regard is very disheartening. On behalf of our entire staff, we thank you for choosing our hotel and hope you give us a chance to serve you again and will experience the improvements we have made with our service.
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean and Comfortabl 👍

Posted Oct 15, 2016
Clean comfortable room for a great price rite off the highway..
Comment from Hotel Management
Oct 19, 2016 by Sales Manager ICH, Hotel Management
We are driven by the motivation of giving our guests the best service there is to offer, and it gives us great joy to know that we have done a good job in attending to your need. Thank you very much for the compliments you give to our hotel!
4 out of 5
Recommended
for Everyone
by A verified traveler

Good travelling Hotel

Posted Oct 14, 2016
The front desk staff was always very helpful if we needed any directions. The housecleaning staff would leave a cute display of my daughter's toys on her pillow when they made up the room. The hallway outside our room had a heavy smell of smoke, but it did not seep into the room at all. The property was a little light on the amenities: no continental breakfast or even coffee service that was available, but that's splitting hairs as far as I'm concerned. We had a comfortable bed, quiet nights, AWESOME shower pressure, and very good turndown service.
Comment from Hotel Management
Oct 19, 2016 by Sales Manager ICH, Hotel Management
Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We look forward to serving you again!
2 out of 5
by A verified traveler

Room window goes to indoor pool. No outside window

Posted Oct 13, 2016
Location: Can not say a lot because we came late.
Old fashioned design, bathroom wasn't very clean but ok. Overall: mediocre, good for one night. You can not open the window shades, because people form pool area can look into the room very easily.
Comment from Hotel Management
Oct 19, 2016 by Sales Manager ICH, Hotel Management
I am terribly sorry to learn that you experienced so much difficulty during your stay. It is through feedback like yours that we are able to quickly address housekeeping and maintenance issues. The fact that we've failed in this regard is very disheartening. On behalf of our entire staff, we thank you for choosing our hotel and hope you give us a chance to serve you again and will experience the improvements we have made with our service.
3 out of 5
Recommended
for Everyone
by A verified traveler from Kent, UK

Well placed for Finger lakes

Posted Sep 19, 2016
Pros: Nice big room.Used the pool. Had a restaurant but not open for breakfast. Coffee/pastries were free one of the mornings. Restaurant/Bar staff friendly
Cons: In need of redecoration in the room. Lobby entrance nice with the fish pond.
Location: Location just off main road but quiet. A few eating places nearby. Good for seeing Finger Lakes, Ithaca.
Hotel room was clean but in need of a repaint . Carpet had recently been cleaned.
Comment from Hotel Management
Oct 4, 2016 by Sales Manager ICH, Hotel Management
We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We hope you'll return someday to see how we have addressed and improved upon these issues of convenience and hospitality.
3 out of 5
Recommended
for Families
by A verified traveler

Taking daughter to college

Posted Aug 28, 2016
Pros: Pet friendly
Cons: Refresh
Was a little tired but accepted pets which was our top priority
2 out of 5
by A verified traveler from Miami

Overpriced Offer

Posted Aug 22, 2016
Pros: The food at the restaurant was excellent. The arobics and exercise area is nice. They have an indoor pool.
Cons: The place needs to be totally redone. The cleaning staff needs to be retrained in quality control. The rates should be adjusted.
Location: Location was convenient for me.
The staff was very nice. However, the place is in dire need of remodeling - hall carpets are old and dirty, the place smells like humidity. We stayed there for 3 nights. Room service on the first day did not leave enough towels for both of us (the towels were worn out and raggedy so we didn't want to reuse them). The next day they left enough towels but did not leave shampoo. The A/C was not working during the day, but it was acceptable at night. The WiFi was slow but we did manage to watch a movie on the iPad. The bed and pillows were comfortable and in general the cleanliness of the room was acceptable. Yet, their rates are incommensurable with the condition of the place and the quality of the service.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Aug 21, 2016
This hotel exceeds my expectation. It is easy to locate.
Comment from Hotel Management
Aug 25, 2016 by GRM, Hotel Management
Dear guest, It is rewarding to learn that we exceeded your expectations following your visit here at our hotel. Thank you for choosing to stay here at Ramada Cortland Hotel and Conference Center. We look forward to your next visit. Have a great day!