Itu Chalets

"This hotel is horrible for a multitude of different reasons. Let’s start with they placed it 100 feet after a toll, so everytime you leave and come back it’s 20$ each way. They used to do vouchers but stopped 3 years ago I was told, which is extremely greedy. The hotel itself is in terrible condition, I closed the bathroom door and the hatch in the ceiling fell and hit me. The shower is missing the finish on one side and looks extremely poor and run down. The room is small and the air conditioner barely works. The pictures are a complete lie about this property. The staff is also extremely incompetent, I expressed to the front desk I didn’t feel comfortable with cleaners in the room because there is no safe. Only to come back after being out 10 hours to somebody in our room. The front desk didn’t even offer an apology. There is a massive pot hole in the driveway which unavoidable and really can damage your car. I wouldn’t recommend this to anybody. Absolutely terrible experience and they should be offering a refund. "

"Spotless room"

"Excellent"

"Easy to get to ."

"Rooms were spotless"

"Clean room and kind staffs! "

"I visit Itu Garden Spa often, and I absolutely adore the friendly, attentive staff; the relaxing massages, acupuncture and facials; the delicious, light, healthy food; the clean, simple, comfortable accommodations; and the peaceful, quiet beauty of the location! "

"It was beautiful and quiet! VEry relaxing."