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Reviews of Green Rich Hotel Iwakuni Ekimae

3 out of 5
Green Rich Hotel Iwakuni Ekimae
2 Chome-5-21 Marifumachi, Iwakuni, Yamaguchi-ken

Reviews

8.4

Very Good

Rating 10 - Excellent. 126 out of 333 reviews" "
Rating 8 - Good. 152 out of 333 reviews" "
Rating 6 - Okay. 43 out of 333 reviews" "
Rating 4 - Poor. 7 out of 333 reviews" "
Rating 2 - Terrible. 5 out of 333 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is probably the nicest property in this sleepy old town of Iwakuni. I gave it 5 stars because it was nicer than anything around. It was clean and more than sufficient AND the public bath was a HUGE plus. It was modest, but clean and comfortable.
Response from Green Rich Hotel Iwakuniekimae Hironaka on Apr 10, 2024
Thank you very much for staying at Green Rich Hotel Iwakuni Ekimae.Also, I am truly grateful to receive such a high evaluation. Thank you for taking your precious time to post. Our entire staff will continue to work hard. We look forward to seeing you again.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, shower, breakfast, location for the price. Curtains provided enough light blockage. Laundry was more expensive than others, but that's about it.
Stayed 3 nights in Mar 2024
Response from グリ-ンリッチホテル岩国駅前 舛田 on Apr 6, 2024
Thank you very much for using Green Rich Hotel Iwakuni Ekimae. And I am very happy to receive so many compliments. We will take your comments seriously and strive to improve. We look forward to seeing you again.

8/10 Good

Marci

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from グリ-ンリッチホテル岩国駅前 舛田 on Apr 6, 2024
この度はグリ-ンリッチホテル岩国駅前をご利用いただきありがとうございます。またのお越しをお待ちしております。

10/10 Excellent

Jonathan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good business hotel close to MCASI.
Stayed 2 nights in Feb 2024
Response from GREEN RICH HOTEL Iwakuniekimae on Feb 23, 2024
Thank you very much for using Green Rich Hotel.We look forward to seeing you again.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, sleek, and has a nice look. There isn’t very many dinner options and I got to the hotel at 19:30 and started looking for food around 20:00.
Response from Green Rich Hotel Iwakuni Ekimae Hironaka on Feb 5, 2024
Thank you very much for staying at our hotel. Our staff will continue to work hard to make our guests comfortable. We look forward to serving you again.

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location - a $10 cab ride to Iwakuni MCAS and within walking distance to shopping and downtown restaurants. Very clean with a very friendly staff. By American standards, the room was small (no closet) with a tiny bathroom that looked like it came out of an RV. On the plus side, the toilet seat was heated! I would stay here again, but the room would be very cramped with two or more guests.
Stayed 6 nights in Dec 2023
Response from グリ-ンリッチホテル岩国駅前 岡本 on Dec 23, 2023
Thank you very much for staying at Green Rich Hotel Iwakuni Ekimae. I would also like to express my sincere gratitude for your valuable comments and comments. We will make every effort to make you want to stay at this hotel again.We look forward to your next visit.

8/10 Good

Frederick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Onsen was a nice and helped us relax after a long day.
Stayed 5 nights in Nov 2023
Response from グリ-ンリッチホテル岩国駅前 岡本 on Nov 25, 2023
Thank you very much for staying at our hotel.I'm glad you liked the hot spring.We will continue to strive to satisfy our customers.Thank you for taking the time to post.We look forward to seeing you again.

2/10 Terrible

Kimberly

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was cramped & not at all like the photos. The bed was pushed up against the wall & the desk chair blocked the bottom so you had to climb over the other person to get into bed. The photo showed a massage chair in the premium room and when I called the front desk I was told I would be moved after my first night and was not. Instead there was a mini loveseat which took up the space for a nightstand. There is a giant picture window into the bathroom which is freaky and no safety bar into the very high but tiny bathtub making it super dangerous getting into the bathtub. It also stated soundproof room but it was anything but.
Stayed 2 nights in Oct 2023
Response from Green Rich Hotel Iwakuniekimae on Oct 21, 2023
Thank you for staying at Green Rich Hotel Iwakuni Ekimae.We are very sorry to have made you feel uncomfortable in spite of the fact that you stayed there.You stayed in a premium room the other day, but you can't choose between a massage chair and a sofa.Because of that, we can not move rooms, so please understand.Also, it seems that the other room was noisy and I am very sorry about this.We make a thorough rounds at the front desk and try to be careful of loud customers.Also, regarding the facilities in the other rooms, thank you for your valuable opinions.We will utilize your contributions for the layout of the room from now on.We will make improvements based on your valuable opinions. Thank you for your submission.

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Green Rich Hotel Iwakuni Ekimae Yamakawa on Sep 22, 2023
Thank you very much for staying at Green Rich Hotel Iwakuni Ekimae.We look forward to seeing you again.

6/10 Okay

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone one was helpful and informative.
Stayed 3 nights in Sep 2023
Response from Green Rich Hotel Iwakuni Ekimae Yamakawa on Sep 22, 2023
Thank you very much for staying at Green Rich Hotel Iwakuni Ekimae.We look forward to seeing you again.

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from グリ-ンリッチホテル岩国駅前 海切 on Sep 11, 2023
Thank you very much for staying at Green Rich Hotel Iwakuni Ekimae.Also, I am truly grateful to receive such a high evaluation. Thank you for taking your precious time to post. Our entire staff will continue to work hard. We look forward to seeing you again.

10/10 Excellent

Justin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Bath House
Stayed 1 night in Sep 2023
Response from Green Rich Hotel Iwakuniekimae Kaikiri on Sep 11, 2023
Thank you very much for staying at Green Rich Hotel Iwakuni Ekimae. Also, I'm glad that you enjoyed the large public bath. We hope you will use our hotel when you stop by Iwakuni again. We look forward to seeing you again.

8/10 Good

Thomas Scott

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were no sheets, just one cover on the bed, it got hot sleeping. You need google translate to see the signs in the room.
Stayed 7 nights in Aug 2023
Response from Green Rich Hotel Iwakuni Ekimae Yamakawa on Aug 28, 2023
Thank you for staying at Green Rich Hotel Iwakuni Ekimae.It's a hot season, but please take care of yourself.Thank you very much for taking time out of your busy schedule to post.

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 4 nights in Jul 2023
Response from グリ-ンリッチホテル岩国駅前 海切 on Jul 29, 2023
Thank you for a very pleasant comment. I will continue to do my best, so thank you in advance. If you come to Iwakuni again, please use our hotel. We look forward to welcoming you again. Green Rich Hotel Iwakuni Ekimae Kaikiri

8/10 Good

Terry

Business traveler
Liked: Cleanliness, staff & service
The property was close to Iwakuni Station and also 10mins from where I was working for 3wks. I could walk the area and it provided lots of food options and anything else I needed. I was put on a smoking floor which I didn't like at all because I'm not a smoker and the smell was prevalent.
Stayed 19 nights in May 2023
Response from グリ-ンリッチホテル岩国駅前 山川 on Jun 13, 2023
Thank you for using our hotel.There was no non-smoking room in the premium room during your stay, so we apologize for the inconvenience.When you come to Iwakuni, please do use our hotel again. We look forward to hearing from you.Green Rich Hotel Iwakuni Ekimae Yamakawa

10/10 Excellent

Emiko

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The relative ease to the train and bus station and the very helpful staff.
Stayed 2 nights in May 2023
Response from グリ-ンリッチホテル岩国駅前 山川 on May 25, 2023
Thank you very much for staying at our hotel.It is conveniently located and there are many restaurants in the area.We look forward to serving you again.

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2023
Response from グリ-ンリッチホテル岩国駅前 山川 on May 25, 2023
Thank you very much for staying at our hotel.Please come to our hotel again when you come to Iwakuni.We look forward to serving you again.

10/10 Excellent

Kelvin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, walking distance from Iwakuni station and great restaurants and shopping.
Stayed 5 nights in Apr 2023
Response from Green Rich Hotel Iwakuni Ekimae TSUNEHIRO on Apr 25, 2023
Thank you very much for giving us your highest rating.We will continue to strive to improve our hospitality and service so as not to disappoint our guests.Thank you very much for choosing our hotel.We look forward to welcoming you again.

6/10 Okay

Brian

Business traveler
Disliked: Room comfort
Stayed 2 nights in Apr 2023
Response from グリ-ンリッチホテル岩国駅前 常弘 on Apr 25, 2023
Thank you for choosing our hotel.We will try to make our hotel more satisfactory for our guests.We look forward to welcoming you next time.

10/10 Excellent

kyoko, Davenport

Stayed 1 night in Mar 2023
Response from グリ-ンリッチホテル岩国駅前 常弘 on Apr 25, 2023
この度は当ホテルにご宿泊いただき、また、高評価でのご投稿を賜りまして誠にありがとうございます。今後ともグリーンリッチホテル岩国駅前を何卒よろしくお願い申し上げます。

8/10 Good

LORETO

Stayed 9 nights in Jan 2023
Response from グリ-ンリッチホテル岩国駅前 常弘 on Feb 9, 2023
この度は当ホテルをご評価いただきありがとうございます。これからもお客様にご満足いただけますように、誠心誠意努力して参ります。また岩国にお越しの際には、グリーンリッチホテル岩国駅前をご利用くださいませ。

8/10 Good

Michio

Stayed 1 night in Sep 2022
Response from グリ-ンリッチホテル岩国駅前 関口 on Dec 19, 2022
この度は当ホテルをご利用いただき誠にありがとうございました。またのお越しをスタッフ一同心よりお待ちしております。

8/10 Good

Steven

Liked: Cleanliness, staff & service
The staff were all really wonderful!! The rooms are very small and outdated, showing a lot of wear and tear. But, they are spotlessly clean. Overall a good value for the price, but could use some new furniture and wallpaper.
Response from GREEN RICH HOTEL Iwakuniekimae SEKIGUCHI on Dec 19, 2022
Thank you for using our hotel. Thank you for the compliment. We look forward to seeing you again.

10/10 Excellent

Angela Susan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for a reasonable price, helpful staff, good breakfast buffet
Stayed 4 nights in Sep 2022
Response from グリ-ンリッチホテル岩国駅前 山川 on Oct 7, 2022
Thank you very much for staying at our hotel.Please make a reservation at our hotel when you visit Iwakuni again.Thank you for your valuable opinion despite your busy schedule.Green Rich Hotel Iwakuniekimae Yamakawa

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from グリーンリッチホテル岩国駅前 関口 on Sep 19, 2022
Thank you for using our hotel service. We look forward to serving you again.

10/10 Excellent

Michael

Stayed 6 nights in Aug 2022

10/10 Excellent

Victoria

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very clean, very nice. Friendly staff, as always in Japan.
Stayed 4 nights in Sep 2022
Response from Green Rich Hotel Iwakuniekimae Yamakawa on Sep 12, 2022
Thank you very much for staying at our hotel.The entire staff is happy that you seem to have enjoyed Japan.We look forward to your next visit.

10/10 Excellent

DEXTER

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Green and Rich experience!
Hotel was jn the middle of the coty, parking was subsidized and breakfast was wonderful! Staff was helpful and friendly. All in all a great experience. Hope they can have a double twin room available!
Stayed 4 nights in Jul 2022
Response from Front Desk Staff on Aug 7, 2022
Thank you for using Green Rich Hotel Iwakuni Ekimae. Thank you again for your generous words of praise. We will continue to strive to be a hotel that satisfies our customers. We are looking forward to seeing you again.

10/10 Excellent

Kevin

Stayed 2 nights in Jul 2022

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Christopher, Venice

Stayed 8 nights in May 2022

8/10 Good

Tim

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place close to MCAS. Breakfast was good. The room furniture was a little dated, Was not a fan of the beat up massage chair in the room.
Stayed 7 nights in May 2022
Response from グリ-ンリッチホテル岩国駅前関口 on Jun 25, 2022
この度はご宿泊いただきましてありがとうございました。貴重なご感想ありがとうございます。これからもお客様にご満足いただけるホテル作りを目指してまいりますので今後ともグリ-ンリッチホテル岩国駅前を宜しくお願い致します。

10/10 Excellent

Christopher, Venice

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were super friendly. Rooms where clean and comfortable. Great location.
Stayed 2 nights in May 2022
Response from グリ-ンリッチホテル岩国駅前 広本 on Jun 21, 2022
Thank you for staying Green Rich Hotel Iwakuni Ekimae. We look forward to your next stay. Green Rich Hotel Iwakuni Ekimae

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean room. As seems to be typical with all Japanese hotels, the rooms are small and are not conducive to how American business people like to travel. That is to say, no desk for laptops, few receptacles to charge devices, and no closets. But the staff is very friendly, and the room was fine. But not much to do in Iwakuni...
Stayed 8 nights in Mar 2022
Response from 川崎 on Apr 9, 2022
Thank you very much for staying at our hotel. Our staff will continue to work hard to make our guests comfortable. We look forward to serving you again.

10/10 Excellent

Empress

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

10/10 Excellent

Justin

Stayed 3 nights in Mar 2022

10/10 Excellent

Aldrian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was comfortable to stay in for my business trip.
Stayed 6 nights in Mar 2022
Response from グリ-ンリッチホテル岩国駅前 高田 on Apr 9, 2022
この度はご出張で数ある中のホテルにグリーンリッチホテル岩国駅前をご利用下さり誠にありがとうございました。 次回もご予定があれば是非ご宿泊下さいませ 心よりお待ちしております。

10/10 Excellent

Chance

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is walking distance to several great places to eat. It is also a 5 minute walk from the train station giving.you easy access to Hiroshima, and a 5 minute drive to MCAS Iwakuni.
Stayed 7 nights in Mar 2022
Response from グリーンリッチホテル岩国駅前 重中 on Mar 29, 2022
この度はグリーンリッチホテル岩国駅前をご利用いただき誠にありがとうございました。 また、お忙しい中ご投稿いただきましたこと、重ねてお礼申し上げます。 これからも快適にお過ごしいただけるホテルを目指して努力してまいりますので、また岩国にお越しの際は当ホテルを是非ご利用いただけますよう、お待ち申し上げております。

10/10 Excellent

Ricky

Liked: Cleanliness
Stayed 3 nights in Mar 2022

10/10 Excellent

Agustin

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2021
Response from グリ-ンリッチホテル岩国駅前 山川 on Apr 4, 2022
この度はグリーンリッチホテル岩国駅前にご宿泊頂きまして誠にありがとうございます。 お客様のまたのお越しをスタッフ一同心よりお待ちしております。

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very nice. I got the breakfast and the assortment was a little random, but tasted fine. They don't speak much English, so just a heads up.
Stayed 2 nights in Sep 2021
Response from 川崎 on Apr 10, 2022
Thank you very much for having stayed at Green Rich Hotel Iwakuniekimae. We will continue our effort to provide the best service for our guests. We look forward to your next visit.

8/10 Good

Fujihara

Stayed 3 nights in Aug 2021
Response from グリ-ンリッチホテル岩国駅前 高田 on Apr 9, 2022
この度は数あるホテルの中 グリーンリッチホテル岩国駅前をご利用下さり誠にありがとうございました。 快適にお過ごしいただけましたでしょうか? またのお越しをスタッフ一同お待ちしております。

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We reserved a Premium Double Non-Smoking room. In the photo, there was a massage chair. BUT there was no massage chair and not much space for being Premium. Breakfast was ok but we skipped it the second morning.
Stayed 2 nights in May 2021
Response from 川崎 on Apr 10, 2022
Thank you for staying at Green Rich Hotel Iwakuni Ekimae. However, we are very sorry for the inconvenience we have caused regarding the room type. The premium room you stayed has massage chairs and sofas. When you make a reservation, please write your request in the remarks column, and we will do our best to deal with it. We will continue to strive to provide the best service to our customers. We look forward to your next visit.

10/10 Excellent

Verified traveler

Stayed 4 nights in Apr 2021
Response from グリ-ンリッチホテル岩国駅前 高田 on Apr 9, 2022
この度は数あるホテルの中 グリーンリッチホテル岩国駅前をご利用下さり誠にありがとうございました。 快適にお過ごしいただけましたでしょうか? またのお越しをスタッフ一同お待ちしております。

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place overall. Beds are hard for me, but that's Japan.
Stayed 7 nights in Apr 2021
Response from グリ-ンリッチホテル岩国駅前 川崎 on Apr 10, 2022
Thank you very much for having stayed at Green Rich Hotel Iwakuniekimae. We will continue our effort to provide the best service for our guests. We look forward to your next visit.

8/10 Good

Linda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 16 nights in Mar 2021
Response from グリ-ンリッチホテル岩国駅前 高田 on Apr 9, 2022
この度は数あるホテルの中 グリーンリッチホテル岩国駅前をご利用下さり誠にありがとうございました。 快適にお過ごしいただけましたでしょうか? またのお越しをスタッフ一同お待ちしております。

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2021
Response from グリ-ンリッチホテル岩国駅前 高田 on Apr 9, 2022
この度は数あるホテルの中 グリーンリッチホテル岩国駅前をご利用下さり誠にありがとうございました。 快適にお過ごしいただけましたでしょうか? またのお越しをスタッフ一同お待ちしております。

8/10 Good

Bradley, Kugamachi

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and quick to get to from the station. Staff was friendly and check-in was a breeze. Their COVID measures include a bento style breakfast that you take to your room, so that’s nice. Most importantly, the public bath doesn’t have any issues with tattoos.
Stayed 2 nights in Jan 2021
Response from グリ-ンリッチホテル岩国駅前 川崎 on Apr 10, 2022
Thank you for staying at Green Rich Hotel Iwakuni Ekimae. The entire staff is very happy to receive your compliment. We will continue to do our best to satisfy our customers. Thank you for taking the time to post a review. Our staff looks forward to your next visit.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2020
Response from グリ-ンリッチホテル岩国駅前 高田 on Apr 9, 2022
この度は数あるホテルの中 グリーンリッチホテル岩国駅前をご利用下さり誠にありがとうございました。 快適にお過ごしいただけましたでしょうか? またのお越しをスタッフ一同お待ちしております。

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from グリ-ンリッチホテル岩国駅前 高田 on Apr 9, 2022
この度は数あるホテルの中 グリーンリッチホテル岩国駅前をご利用下さり誠にありがとうございました。 快適にお過ごしいただけましたでしょうか? またのお越しをスタッフ一同お待ちしております。