Ratings based on 347 Verified Reviews

4.5 out of 5
92% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Beautiful and clean

Posted Aug 28, 2017
This hotel is absolutely beautiful. The staff is very friendly and go out of their way to make your stay worthwhile. The rooms, pools, restaurants and lobby area are very well maintained. We will definitely return.
Comment from Hotel Management
Aug 29, 2017 by calidad, Hotel Management
Dear Guest: It is a pleasure to express our gratitude for your kindly preference, especially for the valuable time that you took to let us know your impressions concerning the facilities and service provided during your recent stay. We sincerely appreciate your comments that give us the opportunity to know our guest’s valuable opinion since this is the key to our success. We remain our gratefulness for your comments and look forward for the opportunity to welcome you again in the nearest future. Cordially, Managing Director
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Great hotel for our family

Posted Aug 17, 2017
A wonderful and excellently maintained hotel. Everything was super clean. The staff was excellent. A great way to experience Mexico in accommodations that you are accustomed. Ixtapa is the cleanest city that I have visited in Mexico. We loved the fact that almost all the vacationers were Mexican nationals. The hotel is just a walk to the port to Ixtapa Island, great outing with snorkeling and fun for the family. All three restaurants and the buffet have a variety for everyone. The beach at the adjacent hotel was a nice stroll on the boardwalk along the shore. We also enjoyed the beach at the hotel, it felt very private, all had very observant lifeguards. Upon arrival we upgraded to a suite, it was huge, great for our 2 small children and it gave us a little privacy. We would definitely go back. We loved the relaxed atmosphere and family feel. A great bang for your buck, well worth every penny. Much cheaper than the Riviera Maya and we had a great time.
Comment from Hotel Management
Aug 19, 2017 by Calidad, Hotel Management
Dear client: Thank you for having taken your to provide us with your comments about the service provided during your stay. We hope that in a near future you will consider giving us the opportunity to provide you with the service you deserve. Cordially – The General Directorate
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 8, 2017
It's wonderful, it's a great place Every body it's sweet
Comment from Hotel Management
Aug 12, 2017 by calidad, Hotel Management
Thank you very much for your comments
4 out of 5
Recommended
for Everyone
by A verified traveler from Alameda, ca

Beautiful location, excellent service, great staff

Posted Jul 23, 2017
Pros: Excellent staff, large rooms
Cons: Maybe more food choices.
Location: You can walk to the local outdoor market, or take a cab to downtown Ixtapa. There were a lot of activities available but we were there to relax.
My husband and I stayed in this hotel for a week, the room and facilities were very nice. The food was good but not the best I have had at an all inclusive resort. The people who worked there were so kind and helpful, so it made up for the food. Rooms are large and very comfortable. The bed was comfortable which is not always the case in Mexican resorts. The views and location are good. Very nice pools but you do have to walk to the beach. If you want to go somewhere to relax, I would recommend this hotel. The evening shows were also very professionally done. Overall a great week.
Comment from Hotel Management
Jul 24, 2017 by Calidad, Hotel Management
Dear client: Thank you for having taken your to provide us with your comments about the service provided during your stay. We will follow up on the observations mentioned. We hope that in a near future you will consider giving us the opportunity to provide you with the service you deserve. Cordially – The General Directorate
4 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Nice hotel. Beach not so nice

Posted Jul 8, 2017
Great experience. I definitely recommend this hotel
Comment from Hotel Management
Jul 12, 2017 by Calidad, Hotel Management
Thank you for your comments!! See you soon.
4 out of 5
by juan

Posted Jun 22, 2017 on Hotels
Didn't like the mandatory pants rule at restaurants.
Comment from Hotel Management
Jul 1, 2017 by Cony, Hotel Management
Dear Guest: Thank you for having taken your to provide us with your comments about the service provided during your stay. We will follow up on the observations mentioned. We hope that in a near future you will consider giving us the opportunity to provide you with the service you deserve. Cordially – The General Directorate
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Nice hotel, very convenient for all activities.

Posted May 14, 2017
Not topical all inclusive, no fast food, all fresh food.
Comment from Hotel Management
May 16, 2017 by Control de Calidad, Hotel Management
Dear client: Thank you for having taken your to provide us with your comments about the service provided during your stay. Were happy to hear you had a pleasant stay with us and thank you choosing Azul Ixtapa Hotels as your vacation home! We hope to see you again in a near future. Cordially –Azul Ixtapa Hotels
4 out of 5
by A verified traveler

Nice resort for families with small children

Posted Apr 26, 2017
Overall nice, but too many children in adult areas. Children under 10 around the swim up bar and in the bar lobby late at night. Also, there were several amenities that were closed during our stay.
Comment from Hotel Management
May 16, 2017 by Control de Calidad, Hotel Management
Cordially –Azul Ixtapa Hotels Dear client: Thank you for having taken your to provide us with your comments about the service provided during your stay. We will follow up on the observations mentioned. We hope that in a near future you will consider giving us the opportunity to provide you with the service you deserve. Cordially –Azul Ixtapa Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Loved it again!!!

Posted Apr 22, 2017
Pros: Room, pools, beaches nearby, food, service, everything!
We absolutely love this place! The only bad part was having to leave! We will be back! Thank you to all the staff who do all that they can to make this resort 5 star!
Comment from Hotel Management
May 16, 2017 by Control de Calidad, Hotel Management
Dear client: Thank you for having taken your to provide us with your comments about the service provided during your stay. Were happy to hear you had a pleasant stay with us and thank you choosing Azul Ixtapa Hotels as your vacation home! We hope to see you again in a near future. Cordially –Azul Ixtapa Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Master Suite is the way to go

Posted Apr 20, 2017
Everything was great but be careful they try and sell you a time share as soon as you get there and they make a lot of little mistakes. If you paid for the master suite make sure you're in the top 3 floors if not then you're not in the master suite. They tried to give us the cheaper room.
Comment from Hotel Management
May 24, 2017 by Calidad, Hotel Management
Dear client: Thank you for having taken your to provide us with your comments about the service provided during your stay. We will follow up on the observations mentioned. We hope that in a near future you will consider giving us the opportunity to provide you with the service you deserve.