Ratings based on 363 Verified Reviews

4.5 out of 5
91% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Shreveport Louisiana

Good hotel for the price

Posted Dec 9, 2017
The check in and check out was smooth. The thing we were most impressed with was the room and the room service. It was more difficult to get a reservation at the restaurant than was expected. The main buffets were ok at best. We ate several meals away from the hotel and the food was better. The grill was not bad if you are ok with hot dogs and hamburgers. It is also a longer taxi ride to the fishing pier. Overall, the hotel was good although there could be some improvements in the food area. Also, don’t expect to get American money changed to Mexico money. There are no provisions to do that at the hotel. Be sure and take smaller bills with you. We would stay there again depending on the nature of our trip.
5 out of 5
Recommended
for Everyone
by A verified traveler from arizona

Nice hotel with great staff.

Posted Dec 3, 2017
Pros: Great rooms and views.
Cons: Adult pool could be warmer. The food wasn’t quite as good this year as in the past years.
Location: Ixtapa island is a short distance away. Sailboat rides offered with our stay.
We enjoyed our stay. Staff was friendly and very helpful. Pools were nice.
4 out of 5
Recommended
for Everyone
by A verified traveler

Thanksgiving Get-Away

Posted Dec 3, 2017
Pros: Staff from check-in (Luis), to the buffet (Carlos & Enrique), and activities (Suzana, Alejandra, Guillermo) were awesome!
Cons: The food at the buffet needs to be seriously improved. The selections in all categories were extremely limited and the same from day to day.
Location: The property was nicely located between Playa Quieta and its sister property. Activities offered included bicycling, sailing, snorkeling, & archery.
The family needed some serious rest and relaxation. It has been several years since visiting Ixtapa. Upon entering the property, we were extremely impressed. We were pleasantly met by Luis at the front desk and shown to a very nice room for a family of four. Everyone we met were extremely personable and helpful! The only negative aspect was the quality of the food at the buffet. The nightly themes (ie, Italian, French, Seafood) did not hit their marks. Both breakfast and lunch choices were limited in available selections. Quality of the breads and desserts were either extremely dry, over saturated, or had too much gelatin to stabilized the product. Even the specialty restaurants were disappointing! The entrees were typically under seasoned or wrong seasons were used. The seafood tasted muddy and mealy.
Comment from Hotel Management
Dec 4, 2017 by Calidad, Hotel Management
Dear client: Thank you for having taken your to provide us with your comments about the service provided during your stay. We will follow up on the observations mentioned. We hope that in a near future you will consider giving us the opportunity to provide you with the service you deserve. Cordially – The General Directorate
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to beach.

Posted Nov 18, 2017
Not impressed when told we would get two beer and two soda each day and we did not. Varied of food was good but very limited. Staff very friendly and helpful.
Comment from Hotel Management
Nov 22, 2017 by calidad, Hotel Management
Thank you for your visit and your comments, we will gladly check to see what makes mention
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Family Friendly

Posted Nov 13, 2017
Great service, great food. The food and service exceeded my expectations for an all inclusive resort. My only criticism was with the a la carts dining- which they highly tout. We ate at their Italian themed restaurant, and while the service was excellent the food was mediocre at best .
Comment from Hotel Management
Nov 22, 2017 by calidad, Hotel Management
Thank you for your visit and your comments, we will gladly check to see what makes mention
5 out of 5
Recommended
for Everyone
by A verified traveler from Fresno, CA

Best for the price

Posted Oct 28, 2017
Solid 4.5* resort at 3* prices. Nothing to really complain about and the buffet really improved from last year. Room service was within 15 minutes every time. Perfect sunset view from you room. Hope to be back next year.
Comment from Hotel Management
Nov 22, 2017 by calidad, Hotel Management
Thank you for your visit and your comments, we will gladly check to see what makes mention
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 23, 2017
Pros: Room was beautiful. Food was good to very good. The bar is super fun. The pools are beautiful. Cons: The reservation process for the restaurants was difficult and limiting. The beach (which is very small) was closed the whole time with no apprarent explanation (neighboring beaches were open).
Comment from Hotel Management
Nov 22, 2017 by calidad, Hotel Management
Thank you for your visit and your comments, we will gladly check to see what makes mention.
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Beautiful and clean

Posted Aug 28, 2017
This hotel is absolutely beautiful. The staff is very friendly and go out of their way to make your stay worthwhile. The rooms, pools, restaurants and lobby area are very well maintained. We will definitely return.
Comment from Hotel Management
Aug 29, 2017 by calidad, Hotel Management
Dear Guest: It is a pleasure to express our gratitude for your kindly preference, especially for the valuable time that you took to let us know your impressions concerning the facilities and service provided during your recent stay. We sincerely appreciate your comments that give us the opportunity to know our guest’s valuable opinion since this is the key to our success. We remain our gratefulness for your comments and look forward for the opportunity to welcome you again in the nearest future. Cordially, Managing Director
5 out of 5
Recommended
for Everyone
by A verified traveler from california

Our 6 years Anniversary .

Posted Aug 24, 2017 on Orbitz
First time to Ixtapa we loved it and definitely come back.
Comment from Hotel Management
Aug 26, 2017 by calidad, Hotel Management
Thank you for your comments.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Great hotel for our family

Posted Aug 17, 2017
A wonderful and excellently maintained hotel. Everything was super clean. The staff was excellent. A great way to experience Mexico in accommodations that you are accustomed. Ixtapa is the cleanest city that I have visited in Mexico. We loved the fact that almost all the vacationers were Mexican nationals. The hotel is just a walk to the port to Ixtapa Island, great outing with snorkeling and fun for the family. All three restaurants and the buffet have a variety for everyone. The beach at the adjacent hotel was a nice stroll on the boardwalk along the shore. We also enjoyed the beach at the hotel, it felt very private, all had very observant lifeguards. Upon arrival we upgraded to a suite, it was huge, great for our 2 small children and it gave us a little privacy. We would definitely go back. We loved the relaxed atmosphere and family feel. A great bang for your buck, well worth every penny. Much cheaper than the Riviera Maya and we had a great time.
Comment from Hotel Management
Aug 19, 2017 by Calidad, Hotel Management
Dear client: Thank you for having taken your to provide us with your comments about the service provided during your stay. We hope that in a near future you will consider giving us the opportunity to provide you with the service you deserve. Cordially – The General Directorate