3 outdoor pools, sun loungers

Reviews of Barceló Ixtapa All Inclusive

3.5 out of 5
Barceló Ixtapa All Inclusive
1 Blvd Ixtapa S/n, Ixtapa, GRO

Reviews

8.0

Very Good

Rating 10 - Excellent. 326 out of 845 reviews" "
Rating 8 - Good. 296 out of 845 reviews" "
Rating 6 - Okay. 140 out of 845 reviews" "
Rating 4 - Poor. 55 out of 845 reviews" "
Rating 2 - Terrible. 28 out of 845 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Levi

Traveled with family
Liked: Cleanliness, staff & service
The property is very well maintained, but definetely showing its age. The staff was extremely courteous and helpful. The wifi was undependable, and the food was just average, but the location is beautful with lots of easy excursions from there.
Stayed 5 nights in Mar 2024

10/10 Excellent

Makayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

jorge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how all staff trick you as king 👑 and queen 👑
Stayed 3 nights in Mar 2024
Response from Channel Manager on Mar 22, 2024
We are happy that your stay was satisfactory and that our staff made you feel special. We are waiting for you again in this his house.

8/10 Good

Gene Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Channel Manager on Mar 22, 2024
Apreciamos el tiempo que ha dedicado para evaluar nuestras instalaciones y servicio. Nos agrada que su estancia haya sido satisfactoria. Trabajaremos en las áreas de oportunidad que nos señala. Le esperamos pronto.

8/10 Good

Freddy, WASHINGTON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Channel Manager on Mar 21, 2024
Estimado Sr Freddy, agradecemos el tiempo que ha tomado para evaluar nuestro servicio e instalaciones, le esperamos de nuevo en esta su casa.

8/10 Good

Carol

Traveled with partner
We have stayed here 4 or 5 times. It is dated however the staff are marvellous.
Stayed 9 nights in Mar 2024
Response from Channel Manager on Mar 21, 2024
Dear Ms. Carol, first of all we would like to thank you for your preference and also that you will highlight the kindness of our staff. Although the construction is some years old, we make sure to ensure that the rooms are comfortable, renewing the beds annually, as well as keeping the furniture in good presentation. . We are waiting for you again in this her house.

8/10 Good

Myrna

Liked: Cleanliness, staff & service
Stayed 14 nights in Feb 2024
Response from Channel Manager on Mar 16, 2024
Estimada Sra MyrnaPrimeramente agradecemos en tiempo que ha dedicado para evaluar nuestras instalaciones y servicio. Le esperamos nuevamente en esta su casa

8/10 Good

Edward

Traveled with family
Property is beautiful but needs updates . Washrooms on the property need help , toilets trouble flushing. Our bathroom had a slight sewer odour. The food/ buffets were great , lots of options ..
Stayed 7 nights in Mar 2024
Response from Channel Manager on Mar 16, 2024
We are grateful that you pointed out the quality and gastronomic diversity. We will work on the areas of opportunity that you mention

8/10 Good

Michael, Spokane Valley

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
This was my second time staying. Last time was 14 years ago. 1. The fridge did not work, 2. Air conditioning did not work 3. Hot water did not work. 4. Food was exactly the same every day. Now all but the food was fixed but room seemed weathered. I had non of these problems my last stay.
Stayed 6 nights in Mar 2024
Response from Channel Manager on Mar 16, 2024
We are happy that you returned to our property and that this time there were no maintenance details. We are sorry that the buffet food was not to your liking... we will continue working on the diversity of daily preparations, but we would like to comment that we have a policy that if you do not like something about the buffet you can ask the captain or waiter to prepare it. of the dish of your liking.

6/10 Okay

Yesenia Carlota, Yakima

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
Barceló Ixtapa is rated 3 1/2 stars 🌟 and this is what you will receive during your stay!! This Hotel is very old, without maintenance or updated improvements!!! very well located on a very quiet beach since our stay was the first week of March there were not many people and that was a plus for us!!! Not much variety in foods that are very basic and need to improve. Very low quality liquor unless you buy the gold bracelet which is very expensive for my taste!!!!!!!! and above all that they have an exclusive restaurant policy, that depending on the days you stay, they assign you special reservations of which we had 2 since our stay was 7 nights and we only took 1 since the Japanese restaurant was closed the night of our stay, the very friendly and efficient staff IDOLINA in the restaurant, excellent service, a mega plus for her!!!
Stayed 6 nights in Mar 2024
Response from Channel Manager on Mar 11, 2024
Dear Mrs. Yesenia Carlota, we appreciate that you highlight the location of our property, without a doubt we are in an unbeatable area in Playa El Palmar, we also thank you for referring to Mrs. Idolina since now we will be able to let her know the positive impact they had in your stay. We regret that the variety of food in the buffets has not been satisfactory, we will reinforce this area of opportunity that you point out to us, although we differ on the quality of the drinks and liquors that we offer for our All Inclusive clients, since unlike our competitors, We have an excellent selection and in the Premium Level we have selected a higher range among other benefits such as reservations in specialty restaurants for each night of stay, early check-in and late check-out, 24-hour room service, unbeatable ocean views on floors 10 to 20. 12 and many more benefits that can undoubtedly improve the stay of our guests. We hope you give us the opportunity to serve you again and that you can have a better experience in our facilities.

8/10 Good

Darío

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like how some of the staff treated us
Stayed 2 nights in Mar 2024
Response from Channel Manager on Mar 6, 2024
At Barceló we lay high value on our personnel being guest oriented and welcoming at all times, being fully aware that their interactions with our guests have an enourmous impact on the overall holiday expérience in our hotels, therefore we are sincerely sorry to read your comments on the service your received and commit to adjust any situation that leads us away from our goal being to make sure our guests feel welcome and attended to at all times.

10/10 Excellent

Jorge

Super relaxing good food good staff good shows and very nice place to stay
Stayed 3 nights in Mar 2024
Response from Channel Manager on Mar 6, 2024
We greatly appreciate your comments on the of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours.We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team.

8/10 Good

Kerri Evelyn Cox

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
The resort location on the beach was great, with a beautiful ocean view from our room, although a very tiny balcony. We enjoyed sitting on the beach under the palm trees & walking the beach. The restaurant/bar serving staff were great...friendly and efficient. Most of the food was good, with a variety of options. Some TLC is needed for the facility - our balcony door was loose and rattled every night. The shower head was very loose and a few times we had little water pressure. There were several cracked floor tiles & the bathroom door was delaminated at the bottom. The tables in the outdoor breakfast area were all very wobbly. The wifi is very spotty & we constantly had to log back in. Some in our group had to go to the front desk several times to regain their access. A friend in our group had a great deal of difficulty getting the front desk staff to sort out a double charge in her reservation. It took her 5 trips to the front desk & a request to speak to a manager before a resolution was finally made. She still did not receive the total refund she was owed, but was told she'd get a deep discount on her next visit. Poor customer service with that situation. Overall, a nice place, but not the 4.5 star rating we'd thought it was before going...more like a 3.5.
Stayed 9 nights in Feb 2024
Response from Channel Manager on Mar 7, 2024
We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Ixtapa. we would like to thank you for your highlights on the service you received in our restaurant and we will not fail to share your praising comments with the entire team with our congratulations for their contribution to your wellbeing whilst staying in the hotel. We do apologize for the technical problems you encountered; there are absolutely no excuses for details to be overlooked as all rooms should be thoroughly checked on a daily basis. We will make sure that the procedure is being reinforced. The access to our Wifi service may be slower during peak hours when many guests login to our network, nevertheless we will pass on your comments to our techincal department for revision and improvement.We will continue working in the areas of opportunity that you mention and we hope you will give us the opportunity to serve you again and you will have a better experience of our facilities and service.

8/10 Good

Teresa Lorraine, Kamloops

Traveled with partner
Liked: Cleanliness, staff & service
Close to lots of shopping opportunities and restaurants off site from the resort, which were amazing. The restaurant's at the resort were "ok", but nothing wow. The restaurant's off site were so much better.
Stayed 13 nights in Feb 2024
Response from Channel Manager on Mar 6, 2024
We do our utmost to ensure that our guests can enjoy an enriching dining expérience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit.

8/10 Good

Eric Van

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good dining options other than the buffet, good drinks in the pool areas and a nice beach. Ixtapa airport is very small but very easy and quick to get through
Stayed 7 nights in Feb 2024
Response from Channel Manager on Mar 6, 2024
We are excited to know that you enjoyed the dining options at the specialty restaurants and themed buffet dinners. The airport is small but the proximity to the tourist area of Zihuatanejo and Ixtapa is unmatched, in a short time you can arrive at the hotel and start enjoying your vacation. We look forward to seeing you again.

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Eric on Mar 2, 2024
Estimado Eric, Gracias por responder la encuesta de satisfacción, esperamos poder volver a contar con su presencia pronto.

8/10 Good

Gene

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Property should be updated, the staff were all great. Make sure to do the premium upgrade to get a better selection of food and drink.
Stayed 7 nights in Feb 2024
Response from Channel Manager on Feb 26, 2024
We appreciate that you found the staff friendly and helpful and that thanks to them your stay was satisfactory. We would also like to highlight the benefits of the Premium Level, which has access to the lounge that has canapes and exclusive drinks, as well as access to specialty restaurants for each night of your stay, among other additional benefits, we have taken note of the area of opportunity that points out to us. We are waiting for you again.

10/10 Excellent

Nerida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything,so good 👍 The personal are very nice I want come back 😁
Stayed 7 nights in Feb 2024
Response from Channel Manager on Feb 24, 2024
We are thrilled you enjoyed your All Inclusive type of meal plan, allowing our guests to take advantage of our different bars and restaurant throughout the day. We look forward to seeing you on your next vacation.

8/10 Good

Vic

Traveled with group
WIFI was offline a lot and difficult to sign back in.
Stayed 7 nights in Feb 2024
Response from Channel Manager on Feb 21, 2024
The access to our Wifi service may be slower during peak hours when many guests login to our network, nevertheless we will pass on your comments to our techincal department for revision and improvement.

10/10 Excellent

Nerida

Traveled with family
Everything 👍
Stayed 6 nights in Feb 2024
Response from Channel Manager on Feb 21, 2024
We are thrilled you enjoyed your All Inclusive type of meal plan, allowing our guests to take advantage of our different bars and restaurant throughout the day. We are waiting for you again.

8/10 Good

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Feb 2024
Response from Channel Manager on Feb 21, 2024
Estimado Iván, muchas gracias por compartimos tu experiencia mediante la encuesta de satisfacción referente a nuestras instalaciones y servicios. Te esperamos nuevamente

10/10 Excellent

TOMAS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
service was better this time than last time we stay here.
Stayed 3 nights in Feb 2024
Response from Channel Manager on Feb 21, 2024
We are excited to know that this time you found our facilities and service better than your last visit, we will continue working to continue offering the best experience on your next visit.

10/10 Excellent

CAROLYN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great. Food was ok.
Stayed 6 nights in Feb 2024
Response from Channel Manager on Feb 19, 2024
We appreciate the time you have taken to evaluate our facilities and services, we are happy that you liked the service and food.

8/10 Good

Terry Michael, Vancouver

Traveled with partner
Liked: Staff & service
Older building, good service, decent array of menu options
Stayed 14 nights in Jan 2024
Response from Channel Manager on Feb 16, 2024
Dear Mr. Terry, we appreciate the time you have taken to evaluate our facilities and service, although the construction is a few years old, we are working on providing adequate maintenance to make it functional and comfortable for our guests. We appreciate that you pointed out the variety of our foods in the buffet and we would like to highlight the policy that we have visible on the tent card "If you don't want anything from the buffet, you can request something of your preference from the waiter, captain or chef." We look forward to seeing you on his next visit.

8/10 Good

Craig Alan

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Channel Manager on Feb 21, 2024
Thank you very much for sharing your experience by responding to the satisfaction survey, we look forward to seeing you again

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view, show stopping performances, great food.
Stayed 3 nights in Feb 2024
Response from Channel Manager on Feb 13, 2024
Dear Sarah, We also are very grateful for your highlight on the quality of the entertainment program during your stay and for mentioning the genuine friendliness of our team.

4/10 Poor

Scott

Food was not very good.
Stayed 1 night in Feb 2024
Response from Channel Manager on Feb 12, 2024
Thank you for your opinion about our buffets, although we regret that we were not able to satisfy your culinary wishes on this occasion. You can be sure that your comments will be shared with our chefs to improve the dining experiences of our future guests.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jan 2024
Response from Channel Manager on Feb 10, 2024
First of all, we are sorry that your stay was not satisfactory and we ask that you accept our sincere apologies. We will reinforce the procedures with reception and with maintenance. We hope you give us the opportunity to serve you again to change the perception of our service. We are sure we could have done better.

8/10 Good

Kerri Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Barcelo was pleasant. The view was incredible and the staff were helpful. The food was repetitive and the meat was either overcooked or undercooked. The rooms could use an upgrade but overall we enjoyed our time there.
Stayed 14 nights in Jan 2024
Response from Channel Manager on Feb 10, 2024
Dear Kerri Ann, we are pleased to know that you enjoyed your stay at the facility, both the wonderful ocean view and the friendliness of the staff. We have taken note of the variety of foods and specifically the meat, we have passed the details to the Executive Chef to improve these aspects. We are waiting for you again.

4/10 Poor

Maria

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Best All Inclusive food we’ve ever had. Staff was very nice. We were promised and paid for King Bed but instead given a room with two small beds and one was broken. Door lock was broken and room safe didn’t work properly. Could never find a sun chair. All were taken.
Stayed 5 nights in Jan 2024
Response from Channel Manager on Feb 10, 2024
Dear Maria, we are proud to know that you were able to enjoy the result of our chefs' efforts to satisfy the culinary desires of our guests, offering them the most delicious local and international dishes. We are delighted to know that we have managed to exceed your expectations in terms of hospitality and service provided and we will pass on your feedback to the team. We would like to clarify that the type of bed is subject to hotel availability, but reception gives priority to requests or provides alternatives to obtain the requirements. We would have liked you to report the imperfections that you mention in the room, we are sure that we would resolve them. In accordance with hotel policy, reservation of lounge chairs is not permitted. We do our best to ensure this rule is followed, especially during high occupancy when this happens more often and we apologize if exceptionally during your stay we are not able to have full control over this matter.

8/10 Good

Justin

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was nice, food was very good. Clean property and staff was very accommodating to help with whatever you needed. Had a few issues with the room from keys not working and shower wouldn’t drain right away. But that could happen anywhere I suppose.
Stayed 7 nights in Jan 2024
Response from Channel Manager on Feb 10, 2024
We are thrilled you enjoyed your All Inclusive type of meal plan, allowing our guests to take advantage of our different bars and restaurant throughout the day and are grateful for your highlight on the quality of the products and drinks including in its board.Please accept our sincerest apologies for the imperfections you describe in your review, all rooms reserved for new arrivals are per standard double checked by our head of housekeeping to ensure that everything is functional and spotless for our guests, clearly we were not performing to our usual standard on this occasion and we regret not being immediatley informed at réception so as to be able to intervene in no time for you to fully enjoy your stay in our hotel, for a future occasion, please do not hesitate to contact the réception desk for anything you may need, the team will do its utmost to find an immediate solution for you.

8/10 Good

Warren, Saskatoon

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very spacious area. Rooms are quite descent. Food was good , but should specify spicy dishes. bus and taxis very handy. Friendly, efficient service. Would recommend
Stayed 11 nights in Jan 2024
Response from Channel Manager on Jan 30, 2024
We are delighted to know that you liked the facilities and that you were very satisfied with the comfort of the room you stayed in, our rooms designed to guarantee an unforgettable stay at our hotel. It is good to know that you enjoy the delicacies that our chef prepares, we take note of your observations in relation to our dishes. On the other hand, we thank you for highlighting the kindness and enthusiasm of our staff, they are the main strength of our hotels. We will congratulate all of them on your behalf for the contribution they have made to your well-being during your stay with us.

8/10 Good

Frank

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great facility and great beach! Evening buffet selections are limited compared to other Barcelos and resorts, but what is offered is fine. Breakfast, lunch and specialty restaurants are fine.
Stayed 7 nights in Jan 2024
Response from Channel Manager on Jan 29, 2024
We are delighted to know that you have been able to enjoy our facilities, truly, our hotel is located in an unbeatable area of the hotel zone and that allows guests to enjoy the entire coast. On the other hand, it makes us feel that we are doing a good job, but with the possibility of doing it even better, and therefore we are going to review why during your stay we did not achieve our goal of offering a wide choice at each meal. We appreciate your comments.

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, clean facility and very courteous staff. Food options and quality was sometimes lacking. Friday evening fiesta was excellent.
Stayed 7 nights in Jan 2024
Response from Channel Manager on Jan 29, 2024
We thank you for your kind words about the location of the hotel and for highlighting the cleanliness of the facilities. We are delighted to know that we have managed to exceed your expectations in terms of hospitality and service provided.Thank you for your opinion about food. Please be assured that your comments will be shared with our chefs to improve the dining experiences of our future guests.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Channel Manager on Jan 25, 2024
Estamos encantados de que haya disfrutado de las instalaciones y del todo incluido en el plan de alimentación, lo que permite a nuestros huéspedes disfrutar de nuestros bares y restaurantes durante todo el día. Los esperamos pronto en esta su casa.

6/10 Okay

Luann

Disliked: Staff & service
Stayed 7 nights in Jan 2024
Response from Channel Manager on Jan 23, 2024
We appreciate the time you have taken to evaluate us. We hope to see you again soon, in this her house.

6/10 Okay

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay! Not the greatest food I've had, but I am not complaining!
Stayed 1 night in Jan 2024
Response from Channel Manager on Jan 12, 2024
We are happy to read that your stay was pleasant but the food did not exceed your expectations. We do our utmost to ensure that our guests can enjoy an enriching dining expérience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit.

8/10 Good

Christina, Philadelphia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At check-in they didn’t tell me that i needed to use the key card to turn on the lights. I thought there was something wrong with the room. Also they said that they made a reservation for me at the Seafood restaurant but didnt give me a ticket. I went to the restaurant and they said my name wasn't there. I had to go to the lobby to get it fixed. It was a whole big thing.
Stayed 1 night in Jan 2024
Response from Channel Manager on Jan 10, 2024
We will take your comments into account and we are truly sorry that you did not feel sufficiently cared for on this occasion. We work daily to offer the best possible service, we have taken actions with the reception team to reinforce the procedures and provide the guest with all the necessary information to make their stay pleasant.

8/10 Good

Miguel Angel Herrera

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El staff super atento. Las habitaciones bien en general - las almohadas un tanto duras. La playa y albercas muy bien. La variedad, frescura y calidad de los alimentos del buffet quedan a deber. La posibilidad de reservar en los restaurantes de especialidad un tema - una reserva por cada cuatro noches, o pagas un fee adicional para tener acceso, no están disponibles para reserva todos.
Stayed 3 nights in Dec 2023
Response from Channel Manager on Jan 10, 2024
Apreciamos sus encantadoras palabras con respecto a nuestro personal. Su amabilidad y gentileza son, sin duda, uno de los principales activos de nuestro hotel. Les felicitaremos en su nombre por la contribución que han llevado a cabo para asegurar su bienestar durante su estancia con nosotros. Sentimos leer que nuestra oferta del buffet no cumplió con sus expectativas en términos de sabor y calidad. Nuestros chefs profesionales se esfuerzan para impresionar a nuestros clientes con altos estándares y ofrecen la posibilidad de disfrutar de lo mejor de nuestra cocina local, así como una gran selección de platos internacionales. Sin embargo, en la medida que recibimos huéspedes de todas las nacionalidades y edades, tratamos de no poner muchas especias los platos con el fin de complacer a todos los paladares. Por esta razón hay una amplia estación de especias en nuestro buffet para que nuestros clientes puedan servirse a su gusto. Referente a los restaurantes de especialidades, solicitamos 3 noches de estancia para otorgar una cena en los restaurantes de especialidades, estos son programados ya alternados durante la semana. Contamos con habitaciones con beneficios Premium Level, que otorgan acceso sin restricción a los restaurantes de especialidades, así como una gama de beneficios extras. Le esperamos en su siguiente visita.

8/10 Good

Berence

Stayed 4 nights in Dec 2023
Response from Channel Manager on Dec 31, 2023
Estimada Berence, apreciamos que tomara tiempo para evaluar nuestras instalaciones y servicio. Tomaremos en cuenta las áreas de oportunidad que nos señala para mejorar nuestro servicio.

4/10 Poor

Nestor

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No tiene mucha comida,siempre tienen lo mismo, tienen siempre líneas para entrar a los restaurantes, les falta mucho personal no tienen servicio en el área de las albercas para traer comida o bebidas las avitaciones familiares no tienen elevadores y están muy antiguas pueden encontrar un mejor hotel a un mejor precio 4/10
Stayed 2 nights in Dec 2023
Response from Channel Manager on Dec 30, 2023
Sentimos leer que nuestro servicio no cumplió con sus expectativas,hemos tomado nota de las áreas de oportunidad que nos señala.Continuamos a sus ordenes

2/10 Terrible

Daniela

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
service was awful, telephone didn’t work, and we were sent to a room that was occupied. We walked in to a family.
Response from Channel Manager on Feb 10, 2024
Dear Daniela, we are sorry that your stay was not satisfactory and we ask that you accept our most sincere apologies. We will reinforce the procedures with reception and with maintenance. We hope you give us the opportunity to serve you again to change the perception of our service. We are sure we could have done better.

10/10 Excellent

Jorge Oscar, Mexico

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The events were very good.
Response from Channel Manager on Dec 27, 2023
We are also very grateful that you noted the quality of the entertainment program during your stay and for mentioning the kindness of our team.

4/10 Poor

Claudia, Fresno

Traveled with family
Disliked: Staff & service, amenities
I had already stayed at other Barcelós before but this is not what I expected. At night there was a lot of noise we couldn't sleep. They don't give you a reservation for the restaurant, only to whoever they want. They gave me a reservation after I complained to them. The housekeeping lady was rude when we asked for toilet paper because there was none in our room. The only attentive person was Paulina at reception. I would not stay here again and I wouldn’t recommend it.
Stayed 4 nights in Dec 2023
Response from Channel Manager on Dec 23, 2023
Please accept our sincere apologies for not meeting your expectations regarding our all-inclusive service. Please note that for specialty restaurants a minimum stay of three nights is required and it is necessary to reserve in the guest service area starting at nine in the morning subject to availability at the time of booking, these are highly requested by our guests and are trained in advance to try to obtain a reservation, we are sorry if you noticed that there were preferences but everything is through this reservation process, we would like to let you know that for us all our guests are important, as is your rest and your comfort, for For this reason we have taken note of your comments and rest assured that we will pass them on to the corresponding areas.

4/10 Poor

marcela

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Channel Manager on Dec 23, 2023
Lamentamos su decepción del servicio del plan todo incluido,reciba nuestras mas sinceras disculpas. Trabajaremos en las áreas de oportunidad que nos ha señalado.El departamento correspondiente a sido informado para su posterior revisión.

2/10 Terrible

Maritza

Stayed 2 nights in Dec 2023
Response from Channel Manager on Dec 23, 2023
Reciban nuestras más sinceras disculpas por no cumplir con sus expectativas con respecto a nuestro servicio de todo incluido. El departamento correspondiente ha sido informado acerca de sus comentarios y la posterior revisión. Trabajaremos en las áreas de oportunidad que nos señala.

10/10 Excellent

Steven Lee

Stayed 7 nights in Dec 2023
Response from Channel Manager on Dec 18, 2023
We appreciate the time taken to evaluate us, we certainly hope to see you soon in this your home.

6/10 Okay

Edgardo

Stayed 2 nights in Dec 2023
Response from Channel Manager on Jan 6, 2024
Estimado Sr. Edgardo, gracias por tomar tiempo para evaluar nuestras instalaciones y servicio, seguiremos trabajando en las áreas de oportunidad que nos menciona y esperamos que en su siguiente visita pueda observar las mejoras. Continuamos a sus ordenes.

10/10 Excellent

Juan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelent on everything just one recommendation, more food choices other then that a good hotel
Stayed 5 nights in Nov 2023
Response from Channel Manager on Dec 11, 2023
We are thrilled you enjoyed your All Inclusive type of meal plan, allowing our guests to take advantage of our different bars and restaurant throughout the day. We do our utmost to ensure that our guests can enjoy an enriching dining expérience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit.

6/10 Okay

neiro mendoza

Stayed 4 nights in Nov 2023
Response from Channel Manager on Dec 23, 2023
Reciba nuestras más sinceras disculpas por no cumplir con sus expectativas con respecto a nuestro servicio de todo incluido. Tenga la certeza de que hemos tomado nota de las áreas de oportunidad que nos menciona y trabajaremos en ellas. Agradecemos el tiempo que ha dedicado para evaluarnos.