Ratings based on 300 Verified Reviews

3.9 out of 5
82% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from los angeles

Bathroom are way too small I ended up paying extra

Posted Jul 18, 2017
If any of you guys going to book this hotel please make sure to book a premium room with ocean view because the regular ones got a tiny bathroom anyone can't fit.
Comment from Hotel Management
Aug 11, 2017 by José de Jesús Sanchez , Hotel Management
Dear , We appreciate your feedback and we thank you for taking the time to write your experience, about your stay with us. Your remarks are very appreciated as they help us to improve our service. Regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice all inclusive resort

Posted Jul 5, 2017
I chose Barcelo, Ixtapa for my vacation! Very warm ocean, beautiful view, delicious food, clean room, friendly personal! All of these have made my stay enjoyable and memorable! I didn't want to leave by the end of my vacation and will be happy to come back.
Comment from Hotel Management
Jul 8, 2017 by Jose Sánchez, Hotel Management
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting Ixtapa. We look forward to welcoming you back again very soon. Sincerely
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

excellent resort in Ixtapa

Posted Jul 3, 2017
Pros: The ocean current is strong but we enjoyed it. There are two specialty restaurants...we really liked the rib eye steak at Sunset Restaurant.
Cons: People DO reserve the lawn chairs under the umbrellas between 8-9 am. People DO wear sandals in the specialty restaurants even though it says not to.
Location: big game fishing and parasailing!
This resort had a beautiful beach, large pools, good food, attentive staff, large suite
Comment from Hotel Management
Jul 8, 2017 by Jose Sánchez , Hotel Management
Dear Diana We appreciate the time you took to write your experience with the service at the hotel, it is really important to us that all our guest are satisfied with our service. Please do not hesitate to contact us when you plan to come back to Ixtapa. We will be pleased to serve you again. Sincerely.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice staff; great beach.

Posted Jun 26, 2017
Pros: the staff
Cons: more a la carte restaurants
Location: We rented a boat for the day and went fishing (caught 4 mahi mahi) and then stopped at a beach and had them cooked for us. That was fun!
We enjoyed our time at the Barcelo in Ixtapa. The staff are very nice and pleasant and always ready to help in any way. We upgraded to the premium lounge level, which gave us an ocean view room and free room service and wi-fi which was a huge plus, especially for the kids. We also made use of the premium lounge because of its air conditioning. A few things were a bit disappointing - they were redoing one restaurant (of three) so we only had two a' la carte restaurants to choose from (though we enjoyed them both - steak and sushi). It would have been nice to have another option or two. Also, there are no air conditioned buffets and and it was a hot week (which is why we sometimes went into the premium lounge). Also, I recommend that box lunches be included if you pay for the upgrade. I would have liked that for our excursions, but was told there was an extra cost. The pools were beautiful and well taken care of. The pool side games were fun and the snack bar had good food. We also enjoyed the buffet at breakfast (we didn't eat there for lunch for dinner, so can't comment on that). The ocean has soft white sand and nice waves for the the kids (and us) to play in. Gorgeous sunsets too. I would recommend Barcelo.
Comment from Hotel Management
Jul 1, 2017 by José de Jesús Sanchez, Hotel Management
We really appreciate your review and your comments which are very important for us, we value your preference and we want to thank you for choosing Barceló Ixtapa as you vacation Hotel. We hope to have the pleasure of host you once again Warm regards
3 out of 5
by A verified traveler from washington state

Fun place to stay.

Posted May 17, 2017
Pros: The entertainment
Overall it is a nice place to stay though the beds were very hard not soft at all,the food is good.
Comment from Hotel Management
May 18, 2017 by General Administracion, Hotel Management
Dear Guest: We appreciate the time you took to write your experience with the service at the hotel, it is really important to us that all our guest are satisfied with our service. Please do not hesitate to contact us when you plan to come back to Ixtapa. We will be pleased to serve you again. We thank you for your comments, I remain at your service. Sincerely.
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable hotel next to a nice beach

Posted Mar 22, 2017
Pros: The fact that is close to a nice beach and outdoor pools are nice. The food is good and the rooms are clean and comfortable and comfortable.
Cons: Wi-Fi is a major weakness. They charge to access Wi-Fi per device. Signal in the rooms is very weak; you have to go to the reception area.
The hotel is located in front of a nice beach. It is very clean and the food is good with choices of Spanish and Japanese restaurants. The outdoor area and the pools a very nice. The staff are very friendly although the reception seemed at times to be understaffed.
Comment from Hotel Management
Mar 24, 2017 by General Administracion, Hotel Management
Dear Guest: We appreciate the time you took to write your experience with the service at the hotel, it is really important to us that all our guest are satisfied with our service. Please do not hesitate to contact us when you plan to come back to Ixtapa. We will be pleased to serve you again. We thank you for your comments, I remain at your service. Sincerely.
5 out of 5
Recommended
for Families
by A verified traveler from San Francisco

Nice resort on a beautiful beach

Posted Feb 17, 2017 on Orbitz
Pros: Great service
Cons: WI-FI I will not pay extra for a common service, besides my neighbor always had trouble with his $12.00 WI-FI service...
Location: Too many things to do, we didn't have time to explore them all
The high light of this stay is the wonderful personnel that just don't stop until you are happy. You have options all day to great tasting food. The shows are a plus. we are already planning a return trip..... :) :( too bad they don't have a good WI-FI system but, then again you go on holiday to disconnect from the rest of the world..
Comment from Hotel Management
Feb 20, 2017 by General Administration, Hotel Management
Dear Rigo: We appreciate the time you took to write your experience with the service at the hotel, it is really important to us that all our guest are satisfied with our service. Please do not hesitate to contact us when you plan to come back to Ixtapa. We will be pleased to serve you again. We thank you for your comments, I remain at your service. Sincerely.
3 out of 5
by A verified traveler from kelowna BC

Old place disappointing to say the least

Posted Jan 29, 2017
Rooms are the most disappointing part. Small smelly and dated. Rock hard mattress. We don't like to complain , we just don't go back. Holiday inn is half the price , same food and getting updated. Go there instead
Comment from Hotel Management
Jan 31, 2017 by General Administration, Hotel Management
Dear Scott, We appreciate the time to write and share your comments regarding the service you received during your stay. We are very sorry that your expectations in our service were not met. It is our interest that our customers are always satisfied with the best attention, so we'll take steps to all the remarks you share us. Let us another opportunity to serve you and we would appreciate you email us to ixtapa.sdh@barcelo.com and / or cm.ixtapa@barcelo.com . We are at your service. Sincerely
4 out of 5
Recommended
for Everyone
by A verified traveler from houston

Nice Hotel

Posted Jan 16, 2017
Very nice hotel, good food, good service. Only flaw, needs to be a little cleaner in the hall ways.
Comment from Hotel Management
Jan 16, 2017 by General Administration, Hotel Management
Dear Karla Dear Guest, We appreciate the time you took to share us a feedback on the attention you received during your stay with us. We consider very seriously your comments to make improvements in our service. We would appreciate the honor to be your hosts again and serve as you deserve. For further assistance, contact us to: ixtapa.sdh@barcelo.com and / or cm.ixtapa@barcelo.com
3 out of 5
by A verified traveler from canada

Great location, on a beautiful beach.

Posted Mar 12, 2016
Pros: We liked the location and the size, not so big that you get lost.
Cons: I think the rooms need redoing, they are musty smelling, and very out dated.
Location: This was great.
Over all we had a good time, waiters are friendly, but you need more as we always had to find one for a drink. The food was good, many choices, the general area is very clean. Only complaint was the musty, old rooms, and too few waiters around the sitting area and pool area. The workers there are very friendly and give the best service they can, they put on many miles in a day, as bars, etc are too far away.
Comment from Hotel Management
Apr 15, 2016 by Gloria López | Director, Hotel Management
We sincerely thank you the time you took to write your comments regarding your experience at our hotel. We look forward the opportunity to welcome you again in the nearest future. Cordially,