Ratings based on 177 Verified Reviews

4.8 out of 5
95% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from kentucky

Top notch service and hotel on cliff

Posted Sep 16, 2017
Amazing hotel and staff that is rated a 10 and I travel a lot. Architecture is outstanding on the side of a cliff, with all rooms facing the ocean, and every room a personal pool. All staff smiled and greeted us constantly with excellent service from top to bottom. Great , Great romantic place to stay.
Comment from Hotel Management
Oct 6, 2017 by auner serrano, Hotel Management
Thank you for your time on send all this greats comments, hope to have you as our special guest on your next visit to Ixtapa Sincerely Auner Serrano Reservation Department
5 out of 5
Recommended
for Everyone
by A verified traveler from texas

Beautiful hotel close to playa Linda.

Posted Jul 9, 2017
Everything was amazing. From the staff to the food. Definitely worth every penny.
Comment from Hotel Management
Jul 24, 2017 by The General Management, Hotel Management
Dear Guest, Thank you for taking your time and send your great comments
5 out of 5
Recommended
for Everyone
by A verified traveler

Best view ever!!

Posted Jul 5, 2017
This has been the first time I have stayed in such relaxing 5 star hotel. The view is amazing across the facility. The view of the Pacific Ocean from the pools are breathtaking. The service, the hospitality and the comfort are top notch! I will definitely return to Capella in the future.
Comment from Hotel Management
Jul 8, 2017 by General Manager , Hotel Management
Thank you for your time on sending this great comment. Our commitment is to give you an excellent service at Capella Resort and it was a pleasure to have you here as our guest
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Hotel

Posted Jun 5, 2017
Was just here on my Honeymoon. Capella is amazing. The staff is #1, the best customer service I've ever had at any hotel. Customer is always first, and that's ofcourse what I love the most. The rooms are great too. All views facing ocean. Nothing better than waking up to ocean view, taking a shower to an ocean view, and having 5 star lunch at an ocean view. Definatelly recommend this hotel!
Comment from Hotel Management
Jun 12, 2017 by Mr. Auner Serrano, Hotel Management
Thank you very much for taking your valuable time and leave your comment of your stay with us. It will be a pleasure to attend to you on your next visit to our property Kindly regards The Management
5 out of 5
Recommended
for Everyone
by A verified traveler from dearborn, MI

Amazing!! You have to visit!!

Posted Apr 19, 2017
Amazing resort with a stunning view and excellent service from every staff member, we were greeted everywhere we went in the resort from the minute we arrived we had great tour from one of the reception desk staff they showed us and explained all the amunities the resort offer and escorted us to our suit , the suite was ready, clean and cooled . The plunge pool was great you honestly don't need to leave your suite from a 24 hr room service to the stunning view of the ocean , Connie the personal assistant was very helpful and super nice , Cruze the bellman was great from ordering us a taxi to helping us with everything. And Adriano the spa specialist was great explaining everything the offer. You have to go there to experience and the luxury this place offer!! Can't wait to go back there next year !!!
Comment from Hotel Management
Apr 24, 2017 by auner serrano, Hotel Management
Thank you very much for your excellent comments, our commitment is to give an excellent service to all our mutual cleintes We hope to have you as our special guest on your next visit Truly your The General Director
5 out of 5
Recommended
for Couples
by A verified traveler

Room with a view

Posted Apr 15, 2017
Pros: The private pool/privacy in the room. The public pool area with attentive staff. The surprise of pony beers /guacamole/chips at 5:00pm on our terrace
Cons: More dinner choices. Music in the bar such as bring in a pianist or guitarist...
Location: Ixtapa is a sleepy town in which to relax. Although, one can kayak, swim, fish, rent a boat, etc., or visit nearby Zihuatanejo.
My husband and I recently enjoyed a wonderful experience at the Capella Ixtapa. The views are breathtaking, the rooms comfortable, large, spotless and private, and the staff was courteous and attentive; even the manager, Phillip, was present to welcome us upon our arrival.
Comment from Hotel Management
Apr 16, 2017 by Attentively the Management, Hotel Management
Thank you for your excellent comments, we will take your suggestions for consideration, thank you and look forward to having you as our special guest for your next vacation
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver

Romantic getaway

Posted Mar 31, 2017
Absolutely the best vacation ever. We were looking for a place to spend quality time together. This exceeded our expectations by far. Awesome views, private patio and infinity pool. We are going back every year!
Comment from Hotel Management
May 11, 2017 by General management, Hotel Management
We appreciate your excellent comments Our commitment is to provide you with an excellent service to make your stay a pleasant one, it will be a pleasure to have you as our special guest in your next stay
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful setting with private pool excellent view

Posted Mar 25, 2017
The hotel is breathtaking in it's physical setting, "most romantic hotel" you can stay in. The food/drinks are extremely expensive for moderate quality at best. Dinner for two with drinks and wine often costs over $200.00 US. There is a $30.00/day surevice charge not mentioned on any ads.
Comment from Hotel Management
Apr 16, 2017 by General management, Hotel Management
We appreciate your excellent comments Our commitment is to provide you with an excellent service to make your stay a pleasant one, it will be a pleasure to have you as our special guest in your next stay
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Romantic Getaway

Posted Mar 14, 2017
Pros: Everything. Literally there is nothing not to love.
This resort is incredible. There are no other words to properly describe it. They go above and beyond your expectations. My boyfriend and I just got back from a birthday/anniversary trip to Capella and I think if we could have we would have just stayed there forever. The staff complimentary upgraded our room because we were celebrating and on my birthday which is also our anniversary they created a beautiful flower display on the bed, placed balloons and lit candles all around the room while we were away at the Spa. It was such an amazing surprise. The staff is friendly, helpful and attentive. The food is mouth watering and the rooms well they speak for themselves. We rarely left our room except to eat because our room had everything we could possibly need. I read reviews saying the price for food was a little high and while it's probably not as cheap as people expect we found that it was about the same as we pay in Seattle if not a little cheaper so that didn't bother us.
Comment from Hotel Management
Apr 16, 2017 by General management, Hotel Management
We appreciate your excellent comments Our commitment is to provide you with an excellent service to make your stay a pleasant one, it will be a pleasure to have you as our special guest in your next visit
5 out of 5
Recommended
for Everyone
by A verified traveler

Fabulous 5 Star experience

Posted Feb 14, 2017
We loved every moment at this spectacular property. The food was great. The service was impeccable. Can't wait to return!