Ratings based on 358 Verified Reviews

3.2 out of 5
52% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
3.1 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from San Diego

Posted Jul 3, 2017
Hotel close to beach Room infested Really old hotel Staff at front desk bad actitud
Comment from Hotel Management
Jul 5, 2017 by Fontán Ixtapa, Hotel Management
Dear guest, we would like to thank you for your feedback. We are just about to start with room remodeling, we hope to have the opportunity to have you back in the future. Best Regards...
4 out of 5
by Gustavo

Breakfast way better than buffet

Posted Jun 12, 2017 on Hotels
the breakfast is very good but the dinner buffet is horrible don't even go. We just ate across the street at other restaurants. Other than that service and location are great!
Comment from Hotel Management
Jun 22, 2017 by fontan, Hotel Management
We are sorry for not meeting your expectation, we do have three differents menus for dinner. Your comments help us to improve.
4 out of 5
Recommended
for Families
by A verified traveler from BC, Canada

Nice hotel right on the beach.

Posted Apr 24, 2017
Pros: We loved the pools, the activities and the staff. The restaurants have theme nights with different foods each night.
Cons: The hotel is making improvements. The hotel is older, so it needs some updates, but all is clean and well kept, with lovely grounds.
Location: The location is right on the beach in Ixtapa. The beach has a lifeguard employed by the hotel,which was a huge asset. Shops are across the street.
This hotel is great :) We were really happy we chose it. The hotel is older, but it worked well for us. The staff were amazing and went out of their way to assist at all times. The rooms were great, and very clean, and we had amazing views from our balcony with beautiful sunsets. The hotel is a little bit ‘rough around the edges’ and could do with some upgrades here and there, but the hotel is working on doing updates, and it did not affect our holiday at all. The activities for our boys (ages 10, 12, 14) were great, and kept them busy all the time with beach soccer, ping pong tourneys, water polo, bingo, volleyball and much more. The activity staff were excellent. If you are looking for a 5* hotel, this is not it. However, if you are looking for a good value, family orientated hotel, this hotel is great. We had a wonderful family vacation, and we would stay at this hotel again. The hotel is also close to shops and restaurants across the street, and for 12 pesos, you can take the city bus into Zihua (Zihuatanejo). We also walked to the marina every morning and walked back along the beach, which is beautiful.
Comment from Hotel Management
Apr 24, 2017 by Fontán Ixtapa, Hotel Management
Dear guest, thank you for taking the time to post a comment about your recent stay. We are making some renovations and we hope to have the opportunity to have you back soon and see this changes. Best Regards, Hotel Fontan Ixtapa...
3 out of 5
by A verified traveler from Vancouver

Close to beach, needs updates in rooms.

Posted Apr 12, 2017
Pros: Beach location
Cons: Food could be improved a lot and rooms should all be updated. We had a mouldy ceiling in our bathroom.
Location: Just a bus trip away to most things.
OK hotel, food not great, staff very friendly. Needs updating a lot, very busy on the weekends. Great for families, lots of activities for kids.
Comment from Hotel Management
Apr 12, 2017 by Fontán Ixtapa, Hotel Management
Dear guest, Thank you for taking the time to post a review. Your feedback is very important to us. We are just about to start our renovation plans for rooms. We hope you give us the opportunity to welcoming you back and see this changes. Best Regards...
3 out of 5
Recommended
for Everyone
by A verified traveler from vancouver

It's about expectations

Posted Mar 14, 2017
Pros: Wonderful staff, had a few issues finding someone fluent in English, but nothing serious, managed just fine.
Cons: Bar service. Often had lineups.
Location: Great beach for walking, nice bike tour, I was only there a few days.
This is a 3-3.5 star resort. If you are attracted by the price, it is worth it, but don't expect 5-star treatment and amenities at this price point. So many reviews I read criticize the resort for things that they should not be expected to produce at this price. It is a great location on a beautiful beach, for a very reasonable price.
Comment from Hotel Management
Mar 16, 2017 by Fontán Ixtapa, Hotel Management
Dear guest, thanks for your visit and your review. We will continue remodeling to provide you a better service. We hope to have you back soon
3 out of 5
Recommended
for Everyone
by A verified traveler

Ok place

Posted Mar 13, 2017 on Orbitz
Nice place with nice pools. Activities by staff were all in spanish so not sure what was going on and the time. Clean rooms, food good.
Comment from Hotel Management
Mar 16, 2017 by Fontán Ixtapa, Hotel Management
Dear guest, thanks for your visit. We hope to have you back soon.
1 out of 5
by A verified traveler from canada

Close to beach

Posted Mar 7, 2017
Don't speak English No coffee in room Don't announce activities in English Didn't do Reservation right. As for joining room on the reservation, when a week earlier to confirm, they said no problem...Did not happen Check out was terrible. Have up my room on time at noon, had two in a half hours before leaving to airport. Then cut me off of everything, no food no drinks. Nothing. Four restaurants in hotel that were advertised could only eat in three of them. Had to pay extra for ala crate. In an all-inclusive. Will not go back and will let everyone know . This Hotel seems to cater more to non speaking English people.
Comment from Hotel Management
Mar 9, 2017 by Fontán Ixtapa, Hotel Management
Dear guest. Thank you fo your comments, activities are announced in both languages, we will improve. We hope to have the opportunity to have you back. Bes Regards...
2 out of 5
by Leonard

lying with a smile

Posted Feb 26, 2017 on Hotels
it was a mix up right from the start, the room was on the second floor right beside the trampoline and kids pool and noisy. it took two days to get what we asked for and for and paid for, ocean view with a balcony. after two days we started to unpack our bags, what a joke that was. Because we booked threw hotels .com we could not get alacart dinners , or a ride to the airport on the buses. it was one thing after another . food was good and cleaning was staff were good. .
Comment from Hotel Management
Feb 28, 2017 by General Manager, Hotel Management
Dear guest, we are truly sorry for not meeting your expectations. The dinner a la carte is not included in your package. Thank for your feedback, it help us to improve. We hope to have the opportunity to welcome you back in the future. Best regards...
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 18, 2017
Overall the hotel is ok cose to te Beach the área nice and clean.
Comment from Hotel Management
Feb 19, 2017 by Fontán Ixtapa, Hotel Management
Dear guest, We would like to thank you for your recent visit and we hope to have you back in the near future. Best Regards...
4 out of 5
by Robert

I liked it and would stay there again.

Posted Feb 13, 2017 on Hotels
Great location, the food and accomidation was better then I expected considering some of the other comments. Overall I would say it was good value for my money.
Comment from Hotel Management
Feb 15, 2017 by General Manager, Hotel Management
Dear guest, Thank for taking the time to post a review. We do have remodeling plans for this year and we hope to have you back in the near future...