Outdoor pool

Reviews of Gamma Plaza Ixtapa

3.5 out of 5
Gamma Plaza Ixtapa
Av Paseo del Palmar, Paseo Agua de Correa Mz 1 Lt 1, Ixtapa, GRO

Reviews

8.6

Excellent

Rating 10 - Excellent. 275 out of 610 reviews" "
Rating 8 - Good. 239 out of 610 reviews" "
Rating 6 - Okay. 64 out of 610 reviews" "
Rating 4 - Poor. 18 out of 610 reviews" "
Rating 2 - Terrible. 14 out of 610 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Claudia

Stayed 4 nights in Jan 2024
Response from Ana Hernández / Gerente de Ventas on Feb 23, 2024
Gracias por elegir Gamma Plaza Ixtapa!

10/10 Excellent

Alysha

Stayed 1 night in Jan 2024
Response from Ana Hernández / Gerente de Ventas on Feb 23, 2024
Gracias por elegir Gamma Plaza Ixtapa!

8/10 Good

Elio

Stayed 1 night in Jan 2024
Response from Ana Hernández / Gerente de Ventas on Feb 23, 2024
Gracias por elegir Gamma Plaza Ixtapa!

8/10 Good

Craig

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good check in and out good hotel
Stayed 1 night in Dec 2023

10/10 Excellent

Consuelo

Liked: Cleanliness, staff & service, property conditions & facilities
I like they are pet friendly
Stayed 1 night in Jan 2024
Response from Ana Hernández / Gerente de Ventas on Feb 23, 2024
Gracias por elegir Gamma Plaza Ixtapa!

10/10 Excellent

Marisol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Kimber

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the pool and how quiet the area is!
Stayed 3 nights in Apr 2023
Response from Ana Hernández // GV on Apr 22, 2023
Gracias por elegir Gamma Plaza Ixtapa!

10/10 Excellent

louise

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful and friendly. Rooms in good condition and hotel looked recently renovated inside. Very reasonable prices and good location within easy walking distance to beach, shops and restaurants. Pool very large and looked clean although there could have been more seating and music at times way too loud. Buffet breakfast was great. Would stay here again.
Stayed 2 nights in Mar 2023
Response from Ana Hernández // GV on Mar 21, 2023
Gracias por elegir Gamma Plaza Ixtapa!

6/10 Okay

Cristian

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
No wifi as stated is what was a deal breaker House keeping and staff were awesome
Stayed 4 nights in Mar 2023
Response from Ana Hernández // GV on Mar 16, 2023
Gracias por elegir Gamma Plaza Ixtapa!

4/10 Poor

Trina

Liked: Cleanliness, staff & service, amenities
No wifi that works anywhere. Stayed here 3 days and couldn’t connect any of my devices to their multiple internet options. Constantly overhearing other frustrated customers asking if the internet works. Finally walked to Starbucks but only stay here if you completely want to unplug from the internet. It’s too bad because the hotel has nice gardens, quiet rooms, parking, and is decent value. But the internet doesn’t work ever, was very frustrating as staff would try and help but still wouldn’t work. They said hotel was full and too many people trying to get on, and their engineer would fix next day.
Stayed 2 nights in Feb 2023
Response from Ana Hernández // GV on Mar 3, 2023
Gracias por compartir sus comentarios, mismos que haremos llegar a el área correspondiente.

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool. Excellent location. Good restaurant on premises.
Stayed 1 night in Feb 2023
Response from Ana Hernández // GV on Feb 23, 2023
Gracias por elegir Gamma Plaza ixtapa!

8/10 Good

Floyd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2023
Response from Ana Hernández // GV on Mar 16, 2023
Gracias por elegir Gamma Plaza Ixtapa!

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from Ana Hernández // GV on Mar 10, 2023
Gracias por elegir Gamma Plaza Ixtapa!

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel met and exceeded our expectations. Pool was great and perfect walking distance to the beach, shops and restaurants.
Stayed 5 nights in Feb 2023
Response from Ana Hernández // GV on Feb 17, 2023
Gracias por elegir Gamma Plaza Ixtapa!

8/10 Good

Catherine

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2023
Response from Ana Hernández // GV on Jan 30, 2023
Gracias por elegir Gamma Plaza Ixtapa!

8/10 Good

Dennis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to shops and restaurants
Stayed 1 night in Jan 2023
Response from Ana Hernández // GV on Feb 3, 2023
Gracias por elegir Gamma Plaza Ixtapa!

8/10 Good

Siron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very accommodating and pleasant. Much quieter than the hotels on the beach and just a few minutes walk to beach and stores. Only complaint was no hot water in evenings in shower in my unit.
Response from Ana Hernández // GV on Dec 19, 2022
Gracias por elegir Gamma Plaza Ixtapa!

10/10 Excellent

Marisol

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time that I have stay at the Gamma Hotel is very nice,clean and people very friendly I will stay there in the future.
Response from Ana Hernández // GV on Dec 19, 2022
Gracias por elegir Gamma Plaza Ixtapa!

10/10 Excellent

Jose

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very friendly staff, made us feel like there were no other guest, facilities are very nice, we hared to leave and return home
Response from Ana Hernández // GV on Dec 19, 2022
Gracias por elegir Gamma Plaza Ixtapa!

10/10 Excellent

EDWARD, Concord

Stayed 2 nights in Apr 2022

8/10 Good

Wayne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property is clean and quiet. Will come back again. Would like a hair dryer in the room and a magnifying mirror.
Stayed 1 night in Apr 2022
Response from Ana Hernández // GV on Apr 7, 2022
Gracias por elegir Gamma Plaza Ixtapa!

8/10 Good

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay.The staff were amazing, always making sure everything was clean and covid safe. The property and pool was beautiful. The only negative thing is the beds and blinds need replacing. The beds were very uncomfortable.
Stayed 27 nights in Feb 2022
Response from Ana Hernández // GV on Mar 23, 2022
Agradecemos sus comentarios, mismos que compartiremos con nuestros departamentos involucrados...

2/10 Terrible

Brandon

Stayed 3 nights in Feb 2022
Response from Ana Hernández // GV on Mar 4, 2022
Gracias por elegir Gamma Plaza Ixtapa!

8/10 Good

Gordon, West Kelowna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing with great rooms and an amazing pool. The one thing they need to do is to make there menus for restaurant to have English as well. as its hard to order your food when you cant read Spanish
Stayed 14 nights in Jan 2022
Response from Ana Hernández // GV on Feb 4, 2022
Thank you! your opinion is important

10/10 Excellent

charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is the best one in Ixtapa
Stayed 14 nights in Jan 2022
Response from Ana Hernández // GV on Feb 4, 2022
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

8/10 Good

Arturo, Tucker

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2022
Response from GMIXP on Jun 9, 2022
Hola, estimado Huésped. agradecemos su estancia con nosotros, esperamos la haya pasado de lo mejor. saludos cordiales.

10/10 Excellent

Christine

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean, good location, great pool with a small water slide for the kids and kid-like adults!
Stayed 3 nights in Jan 2022
Response from Ana Hernández // GV on Jan 28, 2022
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Mario

Stayed 1 night in Jan 2022
Response from GMIXP on Jun 9, 2022
Hola, estimado Huésped. agradecemos su estancia con nosotros, esperamos la haya pasado de lo mejor. saludos cordiales.

2/10 Terrible

Esteban Abelardo

Traveled with family
Disliked: Staff & service, room comfort
WORST HOTEL EVER....
Horrible place, they kick you out of the pool at 6 becausece they have an event, and then, without any respect they put very loud music. Once you tell them you have small children, they say they do not care and they have an event. WORST HOTEL EVER
Stayed 1 night in Dec 2021
Response from Ana Hernández // GV on Jan 4, 2022
Buen día estimado huésped! Haremos llegar sus comentarios a los departamentos correspondientes.

4/10 Poor

brenda

Traveled with family and small children
The room are old and smelly and emoyess are not that nice
Stayed 3 nights in Dec 2021
Response from Ana Hernández // GV on Dec 24, 2021
Buen día estimado huésped! Agradecemos su tiempo para responder a nuestra encuesta. Haremos llegar sus comentarios a los departamentos correspondiente

10/10 Excellent

Miguel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Nov 2021
Response from Ana Hernández // GV on Dec 4, 2021
Agradecemos su tiempo para responder a nuestra encuesta.

6/10 Okay

Aneira

Stayed 1 night in Jul 2021
Response from Ana Hernández // GV on Jun 9, 2022
Gracias por elegir Gamma Plaza Ixtapa. Esperamos su pronta visita.

4/10 Poor

Verified traveler

Business traveler, Traveled with partner
Disliked: Staff & service
When we got there the Man at the gate was very rude. We saw oranges cones by the entrance and one cone by the exit it was confusing so we stop where the man was standing by the exit and we asked him in a nice way if that was the entrance and he even didn’t let me finish , he was looking at us like a trash and said what is your name? In the mean time we didn’t feel welcome I was driving my sister old car. When he asked where I was coming from and I said US, He try to change his actitud but it was too late because he allready showed his actions.The floor had big scratches I thought it was durty and the bathroom where you put the soap and shampoo was broken and they just provide 1 little bottle of shampoo and one soap no conditioner or body lotion. I was very dessapoint it for what I paid, usually Fiesta inn is one of the best hotels but this one needs more attention. The staffs in the Restaurant don’t even pay attention to the guests we were standing for five minutes at the front, the Hostess was talking the all time until I ask if we can coming. No one attended us we didn’t now who to ask for a coffee some ladies were looking at us and got up and said do you need anything else I believe she was a Manager or supervisor. We had to ask for the check at the front. I don’t recommend at all.
Stayed 1 night in Jul 2021
Response from Tania Islas Floor Manager on Jul 27, 2021
I'm very sorry for everything that happened in your stay, we will take action at the points that you indicated to improve our service in every way, I would like to know if you visit us regularly at the destination and be able to greet you personally, we hope to serve you again in this your home. Best regards.

8/10 Good

Martin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estuve una sola noche, por viaje familiar y en el otro hotel no había disponibilidad suficiente por lo que tuve k elegir una noche en otro hotel, escogí este y fue una muy buena opción
Stayed 1 night in Jul 2021
Response from Tania Islas Floor Manager on Aug 15, 2021
Estimado Sr. Martin. Agradecemos su preferencia. Nos gustaría poder servirle en un futuro. Saludos cordiales.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the vegetation.
Stayed 4 nights in Jun 2021
Response from Tania Islas Floor Manager on Jul 7, 2021
Gracias por elegir Gamma Plaza Ixtapa. Esperamos su pronta visita.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Buffett
Stayed 7 nights in Jun 2021
Response from Tania Islas Floor Manager on Jun 22, 2021
Gracias por hospedarse en Gamma Plaza Ixtapa. Esperamos su pronta visita.

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel clean close to the beach and restaurants friendly staff
Stayed 2 nights in Jun 2021
Response from Tania Islas Floor Manager on Jun 15, 2021
Thank you for choose Gamma Plaza Ixtapa. We look forward to your visit.

8/10 Good

Verified traveler

Traveled with family and small children
Upon arrival I notice my curtains Where dirty, I reported to house keeping but they never got changed. Mirrors Dusty floor look like in never been mop
Stayed 2 nights in May 2021
Response from Tania Islas Floor Manager on Jun 4, 2021
Thank you for comment. I am very sorry for everything that happened in your stay, we will take action at the points that you indicate to improve our service in every way.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with the family at a great price will definitely be coming back.
Stayed 2 nights in Apr 2021
Response from Tania Islas Floor Manager on May 10, 2021
Gracias por elegir Gamma Plaza Ixtapa. Esperamos su pronta visita. Saludos cordiales.

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2021
Response from Tania Islas Floor Manager on May 10, 2021
Gracias por elegir Gamma Plaza Ixtapa. Esperamos su pronta visita. Saludos cordiales.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value overall
Really nothing that bothered me. Great value for price. Staff great and perfect for family trip.
Stayed 3 nights in Apr 2021
Response from Tania Islas Floor Manager on Apr 16, 2021
Gracias por elegir Gamma Plaza Ixtapa. Esperamos su pronta visita. Saludos cordiales.

10/10 Excellent

fernando

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good plce I will return soon
Stayed 3 nights in Mar 2021
Response from Tania Islas Floor Manager on Mar 31, 2021
Gracias por elegir Gamma Plaza Ixtapa. Esperamos poder servirles en un futuro. Saludos cordiales.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stayed 1 night in Mar 2021
Response from Tania Islas Floor Manager on Mar 31, 2021
Gracias por elegir Gamma Plaza Ixtapa. Esperamos poder servirles en un futuro. Saludos cordiales.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2021
Response from Tania Islas Floor Manager on Mar 31, 2021
Gracias por elegir Gamma Plaza Ixtapa. Esperamos poder servirles en un futuro. Saludos cordiales.

8/10 Good

gabriel

Traveled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2021
Response from Tania Islas Floor Manager on Mar 31, 2021
Gracias por elegir Gamma Plaza Ixtapa. Esperamos poder servirles en un futuro. Saludos cordiales.

10/10 Excellent

Winifred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from GMIXP on Jan 11, 2021
Agradecemos su estancia con nosotros, su opinión es muy importante. Saludos cordiales.

8/10 Good

Verified traveler

Stayed 2 nights in Jan 2021
Response from GMIXP on Jan 11, 2021
Agradecemos su estancia con nosotros, su opinión es muy importante. Saludos cordiales.

8/10 Good

Jose, California

Liked: Cleanliness, staff & service, property conditions & facilities
Didn't have frigobar in the room The internet was too poorly
Stayed 3 nights in Dec 2020
Response from GMIXP on Jan 11, 2021
Agradecemos su estancia con nosotros, su opinión es muy importante. Saludos cordiales.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Buenas instalaciones y buen servicio, gente muy amable...
Stayed 3 nights in Dec 2020
Response from GMIXP on Jan 11, 2021
Agradecemos su estancia con nosotros, su opinión es muy importante. Saludos cordiales.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay. Friendly staff, asked for some help and were eager to collaborate. Clean.
Stayed 1 night in Dec 2020
Response from GMIXP on Jan 11, 2021
Agradecemos su estancia con nosotros, su opinión es muy importante. Saludos cordiales.