Ratings based on 601 Verified Reviews

3.9 out of 5
84% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Portland Or

Nice hotel. Nice poeple

Posted Sep 6, 2017
It was wanderfull. People very nice very helpful. The only thing. That be nice to change. Is the breakfast. Menu
Comment from Hotel Management
Sep 14, 2017 by Erika Manzanarez, Hotel Management
Dear Mr Horacio, Thanks for your comments, we value your time to answer about your experience in Emporio Ixtapa, we are working improving the variety of our food, and we are working in our furniture to enhance your experience on your next visit, the team Emporio Ixtapa are in constant training to give you best service and better information of our services, we hope to receive you soon at emporio Ixtapa to see the changes by yourself that you suggest kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler from CA

Very good

Posted Aug 23, 2017
We had Ia very good time. Most people were very nice.
Comment from Hotel Management
Sep 1, 2017 by Erika Manzanarez, Hotel Management
Dear guest, Thank you very much for your comment regarding your last stay at the Emporio Ixtapa. We are glad you enjoyed your stay with us. We are working in program Internet for a better service. We hope to see you back in a near future here at your Home in Mexico, Emporio Ixtapa. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Nice hotel and suites with a beautiful beach view.

Posted Jul 17, 2017
Ricardo was excellent in helping us with our needs during our stay and made us feel very welcomed. We would definitely return to Emporio.
Comment from Hotel Management
Jul 19, 2017 by Erika Manzanarez, Hotel Management
Dear Guest, Thank you very much for your comment regarding your last stay at the Emporio Ixtapa. We are glad you enjoyed your stay with us entirely, Thank you for your comment regarding our rooms and areas and the staff , we are working to refresh our hotel. We hope to see you back in a near future here at your Home in Mexico, Emporio Ixtapa. Thank you very much for your comments and the attention of our staff. Best regards,
3 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel close to beach

Posted Jun 27, 2017
Pros: hotel facilities, clean.
Cons: restaurant and bar service
Location: great location
clean, restaurant and bar staff very poor service.
Comment from Hotel Management
Jun 27, 2017 by Erika Manzanarez, Hotel Management
Dear Miss Virginia, We appreciate the time you have taken to give us your feedback about your last stay. It is very unfortunate that there had this kind of problems during your stay; we really want to apologize for this series of unfavorable events. It is very important that we made known because corrective measures were taken to avoid recurrence. We hope to have the opportunity to serve you again to erase the bad impression we caused you involuntarily. Thank You
5 out of 5
by John

Solo

Posted Jun 8, 2017 on Hotels
Excellent hotel.
Comment from Hotel Management
Jun 10, 2017 by Nallely Carranza, Hotel Management
Dear Mr John, Thank you very much for your comment regarding your last stay at the Emporio Ixtapa. We are glad you enjoyed your stay with us. We are working in program Internet for a better service. We hope to see you back in a near future here at your Home in Mexico, Emporio Ixtapa. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Champaign, IL

Relaxing and comfortable stay and friendly staff

Posted May 29, 2017 on Orbitz
Pros: Great location, friendly and helpful staff, safe too.
Cons: I did not like other personnel coming into my room to fill the "snacks". I did say something to the front desk and they complied.
Location: Easy access to shopping across the street, bus line, golf course, restaurants.
The check in and check out process was quick and efficient. The service staff from the bell people to the service maid were all very friendly and helpful. Our room was clean, everything worked properly and we had a fully stocked frig, if we needed anything. There was also a tray of "botanas" or snacks if we needed (not complimentary). We also had 2 free bottles of water daily. We did not get the "all inclusive" package, but you can always purchase a meal if you want. The adjacent restaurant has a great menu and great view of the ocean. Truly enjoyed sitting looking over the beach/ocean. We also had a room with a beautiful view!
Comment from Hotel Management
May 31, 2017 by Erika Manzanarez, Hotel Management
Dear Miss Brenda, Thank you very much for your comment regarding your last stay at the Emporio Ixtapa. We are glad you enjoyed your stay with us entirely, Thank you for your comment regarding our rooms and areas and the staff , we are working to refresh our hotel. We hope to see you back in a near future here at your Home in Mexico, Emporio Ixtapa. Thank you very much for your comments and the attention of our staff. Best regards,
2 out of 5
by A verified traveler

Not good

Posted May 19, 2017
The hotel is in good area but it needs to be better
Comment from Hotel Management
May 20, 2017 by Erika Manzanarez, Hotel Management
Dear Guest: Thanl you for your comments. We are at your service. Best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Was a very nice hotel on the beach.

Posted May 19, 2017
Pros: The staff was friendly and helpful.Rooms were clean
Location: The location was great .. right on the beach.. shops and restuarants close by
Had a wonderful stay....the room was clean.. the staff was very pleasant, friendly, happy and helpful. Would go back again
Comment from Hotel Management
May 20, 2017 by Erika Manzanarez, Hotel Management
Dear Guest: Thank you for your comments, we are glad that you enjoyed your stay. We hope see you on your next trip. Best regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from Mx City

Nice Price, nice hotel

Posted May 6, 2017
Staff incredible, facilities well in general. Just one Point, the towells for the pool are really small, you need two or three for person.
Comment from Hotel Management
May 8, 2017 by Erika Manzanarez, Hotel Management
Dear Mr Carlos, –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Dear Guest, Thank you very much for your comment regarding your last stay at the Emporio Ixtapa. We are glad you enjoyed your stay with us entirely, Thank you for your comment regarding our rooms and areas and the staff , we are working to refresh our hotel. We hope to see you back in a near future here at your Home in Mexico, Emporio Ixtapa. Thank you very much for your comments and the attention of our staff. Best regards,
3 out of 5
by A verified traveler

Deception of the room. Close to beach

Posted Apr 30, 2017
My room 103 had cockroaches and the toilet was not flushing properly. There was also a humid smell and was too noisy. BIG DECEPTION!!!
Comment from Hotel Management
May 2, 2017 by Erika Manzanarez, Hotel Management
Dear guest, We appreciate the time you have taken to give us your feedback about your last stay. It is very unfortunate that there had this kind of problems during your stay; we really want to apologize for this series of unfavorable events. It is very important that we made known because corrective measures were taken to avoid recurrence. We hope to have the opportunity to serve you again to erase the bad impression we caused you involuntarily. Thank You