Ratings based on 284 Verified Reviews

3.9 out of 5
79% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Corona, CA

Beach front, center to everything

Posted Dec 13, 2017
Pros: Employee's didn't hint for tips, like other resorts. This made us even want to tip them more.
Hotel personnel was very friendly and kind. The waiters and bartenders where great, they were very nice and didn't expect or ask for tips. The food was very good, very tasty.
2 out of 5
by A verified traveler from Chicago

Good location

Posted Nov 28, 2017
Horrible restaurants and quality of the food.Hotel is kids friendly but there is no kids menus.There is only 2 restaurants one Italian and one Mexican and buffet with cold food .
2 out of 5
by A verified traveler from chicago

Posted Nov 27, 2017
Staff is rude , food sucks , service is really bad , if your white don’t go there
5 out of 5
Recommended
for Everyone
by A verified traveler from colorado

Trip of a lifetime

Posted Nov 7, 2017
This hotel is stunning. The staff is friendly and will go above and beyond to make sure your stay is everything you want it to be. Great food, beautiful scenery, even found a baby turtle on the beach. My two daughters who are under 3, loved the pool and their character Sunny in the front lobby 😊
Comment from Hotel Management
Nov 14, 2017 by Gerencia General, Hotel Management
Dear Lexie, Thank you so much for share your comments with us. We hope to see you very soon at this your home away home! The management
3 out of 5
by A verified traveler

Posted Aug 27, 2017
Pros: Very quiet AC systems.
Cons: Customer service and food.
Location: Good location.
Great beach, palapas and very clean sand. Unlimited towels during the day .
Comment from Hotel Management
Aug 28, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for let us know your comments, those are very import for us. Remember that this is your home away home! Jesus Garcia General manager
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio, Texas

Beautiful hotel with a beach front room

Posted Jul 15, 2017
All of the hotel staff was very friendly and provided great customer service throughout our stay. The Sun Club is a great amenity to have with air conditioning and tasty food and drinks. The hotel overall was very clean and comfortable. I highly recommend this hotel to anyone looking for a relaxing vacation and top of the line service.
Comment from Hotel Management
Jul 15, 2017 by General Manager, Hotel Management
Dear Naomi, Yhank you for your comments about our resot. Hope we see you back son in this your home away home! Sincerily, Jesús Garcia General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel!

Posted Jun 22, 2017
Our recent stay at Sunscape was great! The hotel was clean and big with a lot of activities to do. I agree that it is definitely a kid friendly hotel, like others have said. However; it wasn't too bad. We traveled in June and it's considered low season- not a lot of Americans but instead a lot of locals. This was a very pleasant surprise as sometimes being with too many tourists can be bad. The buffet food was good, better than a lot of other inclusive resorts I've attended. I would recommend the food at both the Italian and Blue Water Restaurants...excellent food! The beaches are even more beautiful in Zihua, so visiting there is a must! The staff was super friendly and very helpful! We had a king size bedroom and it was very comfortable! Overall I loved our vacation there and I would definitely come back!
Comment from Hotel Management
Jul 23, 2017 by General Manager, Hotel Management
dear Teresita, Thank you so much for your comments about our resorts. Remember that this is your home away home! Sincerily, Jesús García General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from g

Awesome

Posted May 20, 2017
Hotel was beautiful. Staff was super friendly! Special thx to Hugo for going over and above in helping retrieved a lost phone in a taxi. Darwin and Julian also super attentive. Benito and vincente in the restaurant were great. Loved it here and would return in a heartbeat!
Comment from Hotel Management
May 25, 2017 by General Manager, Hotel Management
Dear Guest, Thank you very much for your nice comments about us, we appreciate the time that you took to share them. We are very happy to know that our friendly staff made your stay more enjoyable. We just want to say that we will be more than happy to welcome you once again at this your home away from home, Sincerely, Jesús Garcia Genral Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Saskatchewan

Excellent!

Posted May 1, 2017
Best stay in Mexico! Great job Sunscape. Would go back or recommend to everyone!
Comment from Hotel Management
May 25, 2017 by General Manager, Hotel Management
Dear Guest, Thank you very much for your nice comments about us, we appreciate the time that you took to share them.We just want to say that we will be more than happy to welcome you once again at this your home away from home, Sincerely, Jesús Garcia General Manager
1 out of 5
by A verified traveler from BC

Not a 4* resort - 2* at best

Posted Apr 29, 2017
Pros: The staff were lovely and kind and accomodating
Cons: The rooms need a complete updating the the food needs to improve. And the hotel was 'oversold' ... meaning the pool was wall to wall people and kids.
Location: Ixtapa is sunny and warm and ocean is warm
The staff were lovely - the hotel room 'dated' yet beds and linens 'ok'. The FOOD experience was horrible and made the vacation not so great. The OVERLOADED pool meant the pool was left murky and un-clean meaning we didn't go in the pool once in 7 days.
Comment from Hotel Management
May 26, 2017 by General manager, Hotel Management
Dear Debra, We would like to thank you for your time to post a review and for your recent visit at our resort. Also, we want to thank you for giving us your remarks, about room, because this is the best way to know the areas that need an immediate action from us, so rest assured that they will be taken into consideration in order to improve our food service. Sincerely, Jesús Garcia General Manager