Ratings based on 314 Verified Reviews

3.5 out of 5
72% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Resort too full

Posted Jan 22, 2018
Locals come by the bus loads on weekends. The staff do their best, but are unable to handle the large number of guests.
Comment from Hotel Management
Jan 22, 2018 by Pedro Garcia Nava, Hotel Management
Thanks for staying with us. It is a pleasure to serve you and make you feel at home, we care a lot to make the stay of our guests as pleasant as possible, so we care a lot about your comments that help us improve day by day. Greetings from the Tesoro Ixtapa family., Have a great day!
3 out of 5
Recommended
for Everyone
by A verified traveler from Invermere,B.C.

Hotel is on the beach

Posted Dec 16, 2017
Pros: What we like about this hotel is the people that work here. Ocean view, location, close to everything, on the beach & the activities included.
Cons: Buffet area needs to be updated with new tiles. More staff to handle a full hotel. Water slide for all ages would be nice also.
Location: Location is perfect in the middle of the beach, close to shops, restaurants, bus, taxi, and ZIH marina has some great fishing big or small game trips
The people that work at this hotel will go out of there way for you, we have always been treated like family here and that is the main reason we keep going back for the past 10 years or more. Pool is nice with the children & adults having fun with all the activities and the guys & girls that are doing activities are also putting on shows at night time that are a great bonus for this hotel. Beautiful views of the ocean from our room we love very much. Lots of Mexican's stay here so if you would like to learn a bit of Spanish this is a great place for that.
Comment from Hotel Management
Dec 20, 2017 by Pedro Garcia Nava, Hotel Management
Gracias por alojarse con nosotros! Es un gusto atenderlos y hacerlos sentir como en casa, nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por eso nos importan mucho sus comentarios ya que nos ayudan a mejorar. Esperamos que nos visite nuevamente y disfruten de nuestras instalaciones y de un servicio único. Saludos de parte de la familia Tesoro Ixtapa. Que tengan un excelente dí
2 out of 5
by A verified traveler from Los Angeles

Tesoro, next to the beach

Posted Aug 23, 2017
It was to noise, and the room was small, and it was so many people in the swimming pool. But the food was delicious, I did like the buffet.
Comment from Hotel Management
Aug 25, 2017 by Director General, Hotel Management
Thank you for staying with us! We take great care to make our guests' stay as pleasing as possible, and we appreciate your comments. I reiterate the graces for your comments and we send a cordial greeting from the Tesoro Family
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Very good hotel on general , just the wifi, u have

Posted May 10, 2017 on Orbitz
Nice facilities but the wifi, very good on general, definitely going back next vacations, nice hotel staff
Comment from Hotel Management
May 12, 2017 by Pedro Garcia, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
3 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Ok stay at the Tesoro

Posted Mar 29, 2017 on Orbitz
Pros: The staff are attentive.
Cons: It would be nice if you could check in upon arrival
Location: The location was great and the beach is nice.
We arrived at the Tesoro at 11 am. We were informed that we could not check into our room until 3 pm and to go have lunch and relax by the pool. There were no chairs to sit in and the line for the food and bar was extremely long. We were told that there were 170 people checking out on Monday. The remainder of our stay was fine. We got good service and the food and drinks were good. This hotel has a lot of Mexican families that stay on the week-ends. My daughter and I had stayed at this hotel over New Years a couple of years ago and had a great time. I was a little disappointed with this stay. I would try it again.
Comment from Hotel Management
Apr 3, 2017 by Pedro Garcia, Hotel Management
Gracias por alojarse con nosotros! Es un gusto atenderlos y hacerlos sentir como en cada, nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por eso nos importan mucho sus comentarios ya que nos ayudan a mejorar. Esperamos que nos visite nuevamente y disfruten de nuestras instalaciones y de un servicio único. Saludos de parte de la familia Tesoro Ixtapa.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing place!

Posted Mar 26, 2017
Very friendly staff and plenty of things to do nearby.
Comment from Hotel Management
Apr 5, 2017 by Pedro Garcia, Hotel Management
Gracias por alojarse con nosotros! Es un gusto atenderlos y hacerlos sentir como en cada, nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por eso nos importan mucho sus comentarios ya que nos ayudan a mejorar. Esperamos que nos visite nuevamente y disfruten de nuestras instalaciones y de un servicio único. Saludos de parte de la familia Tesoro Ixtapa.
4 out of 5
Recommended
for Everyone
by A verified traveler from texas

Posted Mar 19, 2017
Food excellent, waiters service excellent. Room service could be better. Pool and beach ok
Comment from Hotel Management
Mar 21, 2017 by Pedro Garcia, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good value and caring staff.

Posted Mar 9, 2017
If you don't like meeting other guests that are Mexican nationals, then this may not be the place for you. Personally I very much enjoyed talking with guests from our host country. They are good god fearing people with families and enjoyable to talk with. The staff were great and took very good care of us, all while they worked long hours doing multiple jobs. The rooms have been renovated since we last stayed here and were very nice. Excellent newer pool, and good food. It's a nice laid back atmosphere with great value.
Comment from Hotel Management
Mar 11, 2017 by Pedro Garcia, Hotel Management
Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por eso nos importan mucho sus comentarios ya que nos ayudan a mejorar. Esperamos que nos visite nuevamente y disfruten de nuestras instalaciones y de un servicio único. Saludos de parte de la familia Tesoro Ixtapa.
5 out of 5
Recommended
for Everyone
by A verified traveler

9 Years In a Row!!!

Posted Mar 6, 2017
Pros: Fabulous staff!
Location: Great location! Close to everything!
Had a fabulous 10 day vacation! Tesoro Ixtapa makes you feel a part of their family!
Comment from Hotel Management
Mar 11, 2017 by Pedro Garcia, Hotel Management
Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por eso nos importan mucho sus comentarios ya que nos ayudan a mejorar. Esperamos que nos visite nuevamente y disfruten de nuestras instalaciones y de un servicio único. Saludos de parte de la familia Tesoro Ixtapa.
4 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin Rapids, WI

Ninth Year in a Row

Posted Mar 6, 2017
We've found the Tesoro to be more traditionally Mexican than many of the newer resorts. The management does a great job. The staff is very friendly and does all it can to make our stays enjoyable. The food is delicious. Although the liquor is not top shelf, it is tasty. Located in the mid point of the bay, an enjoyable walk of about one mile in each direction can be made from the resort. Wonderful, inexpensive ($10/hour with the current exchange rate) massages can be had at any of six huts about 200 yards down the beach from Tesoro. If you like to shop and explore other eating establishments, many are available within a few blocks. We've been to many resorts in the Caribbean, Jamaica, and other places in Mexico. We still prefer Tesoro Ixtapa and plan to visit for our 10th year in a row in 2018. We've been made to feel like part of their family!
Comment from Hotel Management
Mar 11, 2017 by Pedro Garcia, Hotel Management
Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por eso nos importan mucho sus comentarios ya que nos ayudan a mejorar. Esperamos que nos visite nuevamente y disfruten de nuestras instalaciones y de un servicio único. Saludos de parte de la familia Tesoro Ixtapa.