Ratings based on 236 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Great place

Posted Mar 8, 2016
This place was awesome. The people And the service was exceptional. Oyster bar highly recommend at 6:00 right before sunset. Same food daily but plenty to choose from. Not far from Ixtapa island. Kayak over and snorkel for a bit from the hotel or walk to the market and pier via beach and pay 40 pesos to boat there for the day. Local market down the beach are perfect for shopping. All the same stuff. Prices better in zhiwat but not by much. Are at playa Linda one day and great shrimp. Alligators down near market too. All in all would definitely recommend this Place.
4 out of 5
by A verified traveler

Placentera

Posted Mar 7, 2016
Fue buena la estancia en el hotel, el personal muy amable
3 out of 5
by A verified traveler

Nice getaway

Posted Feb 29, 2016
It was a quiet resort with friendly staff. The hotel was clean. Beds are terrible and hard to get comfortable in. The food was ok but not much variety. They could offer more nightly shows and daily activities. I would not go there with kids as there is not a lot to offer for them. Over all we had a relaxing time and that is what we were looking for.
Comment from Hotel Management
Mar 2, 2016 by La Dirección General de los Hoteles Azul Ixtapa, Hotel Management
Dear Guest: We sincerely appreciate your comments that give us the opportunity to know our guests valuable opinion since this is the key to our success. We remain our greatfullness for your comments and look forward for the opportunity to welcome you again in the nearest future. Cordially.
4 out of 5
by A verified traveler

Posted Feb 29, 2016
Food was good. Adult pool should have been swim-up bar pool. Rooms were good but bed was hard and pillows were half the size .
Comment from Hotel Management
Mar 2, 2016 by General Manager from Azul Ixtapa Hotels, Hotel Management
Dear Guest: Thank you for let us know your comments regarding your stay with us. We are glad that you enjoyed all of our services and appreciate your observations. Thanks for your preference and we look forward to haviong you as our guest again in the near future. Sincerely.
5 out of 5
by A verified traveler

LOVE THAT THEY HAVE A PLACE TO DANCE

Posted Feb 26, 2016
HAVE SO MUCH FUN DANCING AND LISTING TO MUSIC IN THE BEAUTIFUL EVENINGS. STAFF HOTEL WERE VERY FRIENDLY AND HELPFUL
Comment from Hotel Management
Mar 2, 2016 by General Manager from Azul Ixtapa Hotels., Hotel Management
Dear Guest: It is a pleasure to express our gratitude for your preference and for the time that you took to let us know your comments regarding to our services. We appreciate your preference and look forward to having you as our guest again in the near future. Cordially.
4 out of 5
by A verified traveler from minnesota

Nice

Posted Feb 24, 2016
Relaxing. Lots to do. Very clean, nice staff. Close walk to the peir. Quick bus ride to town. Felt very safe.
Comment from Hotel Management
Mar 2, 2016 by General Manager Azul Ixtapa Hotels, Hotel Management
Dear Guest: We sincerely appreciate your comments that give us the opportunity to know our guests valuable opinion since this is the key to our success. We remain our greatfullness for your comments and look forward for the opportunity to welcome you again on the nearest future. Cordially.
3 out of 5
by A verified traveler from Cleveland Ohio

If you have kids this hotel is for you.

Posted Feb 18, 2016
We moved after our 2nd day to Azul Grand next door which was much nicer! Kids everywhere at this hotel and so many locals you will definitely be the minority. Also there is hardly anyone that speaks English at this hotel very frustrating. The beach has dark packed down sand. Good location walk to the market and the peer to get to the island. So glad we moved next door but that's not good for kids mainly adults only
Comment from Hotel Management
Mar 2, 2016 by General Manager from Azul Ixtapa Hotels, Hotel Management
Dear Guest: Thank you for writing us regarding your impressions on our hotel. We sincerely appreciate hearing from our guests because is the best way for us to find out about their feelings. Still reminding you our greatfullness for your comments and looking forward for the opportunity to welcome you again on the nearest future. Sincerely.
4 out of 5
by A verified traveler

amazing staff and service

Posted Feb 17, 2016
I stayed with 5 other women. The pools were beautiful and the food was better than any other all inclusive I have stayed in. Every staff member we met was helpful, gracious, and very friendly. There were kids everywhere including bars. It was difficult to get a drink at the swim up bar because of the kids sitting there. The only open lounge at night also had kids running around. I would stay again with altered expectations
Comment from Hotel Management
Feb 23, 2016 by Cosnuelo Ramos, Hotel Management
Thank you very much for your time to let us know your valuable opinion . Your feedback helps us to improve and provide a better service every day . Cordially
5 out of 5
by JUAN CARLOS from Queretaro

Una estancia muy agradable

Posted Feb 15, 2016 on Hotels
Realmente una buena opción para descansar y llevar a la familia, las actividades para niños muy buenas y apropiadas.
Comment from Hotel Management
Apr 23, 2016 by Cony, Hotel Management
Estimado Cliente: muchas gracias por sus comentarios, los cuales nos ayudan para cada dia ser mejores anfitriones. Esperamos tenerle nuevamente en esta su casa, será un placer
5 out of 5
by Sergio Alfonso

This traveler left a rating score only Posted Feb 14, 2016 on Hotels