Ratings based on 288 Verified Reviews

4.2 out of 5
88% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Arkansas

I loved it!

Posted May 3, 2017
Pros: I like everything about it, cant complain.
Cons: The AC from the hallway was not it was really unconformable.
Family and I had a great time! I can't complain, the kids had a blast and the foods is magnificent.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel for families.

Posted Apr 8, 2017
The hotel has lots of activities for the whole family and a fantastic activities team. Everyone at the hotel is great! Very friendly and helpful. Rooms are very nice and clean, beds are comfortable. Had a great time and would definitely go back and recommend it to friends and family!!
Comment from Hotel Management
Apr 8, 2017 by Calidad, Hotel Management
Dear Guest: Thank you for having taken your to provide us with your comments about the service provided during your stay. Were happy to hear you had a pleasant stay with us and thank you choosing Azul Ixtapa Hotels as your vacation home! We hope to see you again in a near future. Cordially – The General Directorate of Azul Ixtapa Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from Sugar Grove, IL

Excellent beach, great accomodations

Posted Apr 2, 2017
Pros: Every room has an ocean view, great balcony on most rooms. Plus if you like stair masters, their are plenty of real stairs to navigate.
Cons: The food and beds. But I get it, people like buffets....not a selling point for me. My kids loved it, but they would eat wet toast if I let them.
Location: Pier with boat taxi to Ixtapa Island. Tons of beach area. Croc park right next to pier. Market/shops (your standard Mexico bazzar)
Great place to stay on a nice low traffic beach. Our kids loved the pools and the ocean. Close to the pier for boat rides to Ixtapa island. If you are looking for a low key resort this is it. It's not in the main hotel zone and we usually like to be away from that scene so it suited us perfectly. Plenty to do at this location without the crowds. If you like to surf fish like us, its perfect! There are miles of undeveloped beach to the north, easily accessible by foot. But be careful if you go too far north as once you reach the river it gets really rocky and dangerous. DO NOT TRY TO CROSS THE RIVER ALONE OR AT HIGH TIDE, VERY VERY DANGEROUS. In low tide cross on the ocean side, not the lagoon side, very deep. My advice is to not cross at all, as the beach is not fun to fish from either way due to all the rocks....Wander at your own risk past the river. Play it safe! Lots of surfers near the trailer park....great spot for beginners. More experienced surfers can head 1/4 mile north (just south of river) for some good breaks. Won't lie, like all other all inclusives, the food is terrible...but I'm hard to please and I loath buffets. Most will love the bland, flavorless food the buffets have to offer. I'd rather cook or go out else where for authentic (flavor filled food). Excellent place, but I went there expecting the food to be terrible, and it was. Note about the beds...hotel beds stink and will never be the same as home....but I didn't go here to sleep. They were adequate.
Comment from Hotel Management
Apr 4, 2017 by Calidad, Hotel Management
Dear client: Thank you for having taken your to provide us with your comments about the service provided during your stay. We will follow up on the observations mentioned. We hope that in a near future you will consider giving us the opportunity to provide you with the service you deserve. Cordially – The General Directorate of Azul Ixtapa Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 29, 2017
Decent for the value. Buffets were ok but have had better in similar hotels in PV. Lots of things to do close.
Comment from Hotel Management
Apr 4, 2017 by Calidad, Hotel Management
Dear client: Thank you for having taken your to provide us with your comments about the service provided during your stay. We will follow up on the observations mentioned. We hope that in a near future you will consider giving us the opportunity to provide you with the service you deserve. Cordially – The General Directorate of Azul Ixtapa Hotels
3 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, Canada

Overall Pleasant

Posted Mar 21, 2017
Pros: the organization, the tennis court, the cleanliness, many activities.
Cons: Food, bed, pillows and the kindness of the personnel.
Location: lots to do. Tennis, golf, mini golf, jet ski, kayak, pool, volleyball, games such as ping pong, pool table, cards etc.
The hotel is overall very well organized and located by a nice beach. Objectively speaking, our vacations were overall nice and enjoyable. As constructive criticism, I would add that the food did not vary from one day to the next and the pillows are not comfortable. As for the staff, they were not mean but many showed some exasperation. Again, overall I liked my vacations at that hotel, mostly for its amazing organization.
Comment from Hotel Management
Mar 21, 2017 by Calidad, Hotel Management
Dear client: Thank you for having taken your to provide us with your comments about the service provided during your stay. We will follow up on the observations mentioned. We hope that in a near future you will consider giving us the opportunity to provide you with the service you deserve. Cordially – The General Directorate of Azul Ixtapa Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Lake Arrowhead, CA

Excellent family resort

Posted Mar 19, 2017
Pros: The waiters around the pool were very attentive. Our sit down reservation dinner was excellent-food, selection and waiters.
Cons: Half of the treadmills didn't work. Also being able to have a reservation dinner for every 2 nights booked.
Location: Playa Linda is a short walk down the beach. You can find shops and a wild bird refuge that also has crocodiles iguanas in addition to the birds.
This is a very friendly family resort. They have lots of activities for both adults and kids. The bike, sailing and kayak tours are just a few of the included activities the resort offers. The gym is open daily but is open air which can get rather warm. They do have a separate room that only has treadmills, which is air conditioned There is a small water park and a separate play area just for kids. Several restaurants, bars and a snack bar near the pool. There are 2 large pools with different games and activities being offered at the main pool. This is a casual atmosphere with friends and family and NOT a party hardy fancy resort. Everything was clean and maintained.
Comment from Hotel Management
Mar 21, 2017 by Calidad, Hotel Management
Dear client: Thank you for having taken your to provide us with your comments about the service provided during your stay. We will follow up on the observations mentioned. We hope that in a near future you will consider giving us the opportunity to provide you with the service you deserve. Cordially – The General Directorate of Azul Ixtapa Hotels
5 out of 5
Recommended
for Families
by A verified traveler

Great Hotel

Posted Mar 17, 2017
I was pleasantly surprised of how great this hotel was, I came with my husband and 6 year old boy, there were plenty of activities for each one of us, my husband even got a class in boxing!, my child had a terrific time at Kid's club, the service was outstanding, the room with ocean view and clean, they would put flowers on the beds everyday and a chocolate at night, no complaints whatsoever
Comment from Hotel Management
Mar 18, 2017 by calidad, Hotel Management
Thank you very much for prefering our hotel during your recent trip to Ixtapa. We look forward to being your hosts many more times in the future. Sincerely.- Managing Director
3 out of 5
Recommended
for Everyone
by A verified traveler from chicago il

Very family friendly

Posted Mar 12, 2017
The hotel is excellent for families, my kids (age 4 and 2) loved the big playground and the baby and kids club. My 4 year old loved the pool slides for kids. Food was ok, we stayed a few days at the hotel next door the Ixtapa azul grand and their food was much better. Beach was nice, not exactly seimmable for the kids but it was nice. Service was excellent, everyone works so hard and are very attentive. Overall we enjoyed our stay.
Comment from Hotel Management
Mar 13, 2017 by calidad, Hotel Management
Dear Guest: It is a pleasure to express our gratitude for your kindly preference, especially for the valuable time that you took to let us know your impressions concerning the facilities and service provided during your recent stay. We sincerely appreciate your comments that give us the opportunity to know our guest’s valuable opinion since this is the key to our success. We remain our gratefulness for your comments and look forward for the opportunity to welcome you again in the nearest future. Cordially, Managing Director
4 out of 5
Recommended
for Everyone
by A verified traveler

nice and convenient

Posted Mar 12, 2017
Pros: relaxing
Cons: add some different foods at buffet.
Location: Ixtapa was close enough to visit by taxi or bus.
stayed nine nights with all sunny days. language barrier was tough at times.
Comment from Hotel Management
Mar 13, 2017 by calidad, Hotel Management
Thank you for having taken your to provide us with your comments about the service provided during your stay. We remain our gratefulness for your comments and look forward for the opportunity to welcome you again in the nearest future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice proximity to the beach.

Posted Feb 27, 2017
Pros: Really enjoyed a short and inexpensive trip out to the island, beautiful.
Cons: Some trouble with consistent water temperature for showering. Too many cold showers. DO NOT exchange US dollars for pesos at the hotel, only Canadian
Location: Town is a short cab ride, lots of shopping and local restaurants there
Had a wonderful time, gorgeous weather. Cater a lot to families and children.
Comment from Hotel Management
Mar 1, 2017 by Calidad, Hotel Management
Dear Guest: Thank you for having taken your to provide us with your comments about the service provided during your stay. Were happy to hear you had a pleasant stay with us and thank you choosing Azul Ixtapa Hotels as your vacation home! We hope to see you again in a near future.