Ratings based on 160 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveler

agradable con buenas instalaciones

Posted Aug 24, 2015
Pros: si
Cons: creo que si
Location: hotal 100 % familiar con amenidades para todos
agradable con un excelente personal en todas las areas
3 out of 5
for Families
by A verified traveler from Queretaro

Hotel con actividades diversas

Posted Aug 15, 2015
Pros: La variedad en actividades
Cons: La comida e incrementar lugares con aire acondicionado o ventiladores
El hotel tiene muchas actividades tanto para adultos como para ni&os, su alberca para los peques es genial. Lo que no nos agradO mucho fueron los alimentos, sin variedad y no muy buenos. El personal en general muy amable y con muy buena actitud y servicio.
3 out of 5
by A verified traveler from El Paso Tx

Horrible pressure to become members.

Posted Aug 9, 2015
Pros: The dance shows, the hotel and rooms where very clean, needed more towel's and they were brought up quickly,
Cons: Overall hotel was ok.
Location: Local buses where great. went to the dolphinarium and swam with the dolphins in the marina, Did some shopping in Zihuatanejo all streets are covered.
Wasted half a day of my vacation on a tour and presentation to become members at a price of 25,000.00 dollars. They tell you it will only be one hour of your time and it became 4 hrs. Will never do that again. They gave us a complimentary spa treatment to make up for the lost time. Had trouble with the Wi Fi connection. Not much seafood variety for being on the beach. Only different styles of cooked fish no shrimp, crab, oysters etc. Didn't care for the food. Beach front is to small. Pools were very clean. The snack bar was good. The waiters brought drinks on time. The hotel did have amazing dance shows and entertainment. I was unable to use the specialty restaurant because you need to make a reservation and our time was very unpredictable but the menu was about the same. Local buses where accessible if you want to go into town and do some shopping and site seeing. Locales where very nice.
4 out of 5
for Everyone
by A verified traveler from chicago

Nice, clean, good food, ok alcohol

Posted Aug 7, 2015
Great restaurant staff especially Raymundo(the Mexican restaurant) The oriental restaurant wasn't that great. Bartenders were a bit rude at times, especially the ones working at the lobby bar, all others were ok. Rooms were always well kept. Overall I enjoyed my 7 day stay.
3 out of 5
by A verified traveler from Houston, Texas

Beach water was too merky. Did not get in the watr

Posted Aug 3, 2015
Pros: Friendliness of all the staff. Very proffessional.
Cons: ventilation in the game room area.
staff was very friendly. I did not like the beach area, water was too merky did not go to the beach at all. I did not like the fact that I had to pay for my son to be able to do the putt putt golf. I think if it's there it should be available for anyone without a charge. Game room area was too hot maybe you can try to make it more accomodating for guests. Music in the lounge area was nice.
4 out of 5
for Everyone
by A verified traveler from Arizona


Posted Jul 3, 2015
Great hotel, very clean and comfortable. Staff was great and very attentive to our needs
5 out of 5
for Everyone
by A verified traveler from cd de mexico

Estuvo de maravilla

Posted Jun 24, 2015
Pros: la comida,
Cons: Actividades al aire libre
Location: seguridad, limpieza, trato
Me gusto mucho la atención de su gente, que cuentas con todo lo necesario y mas para no salir del hotel.
5 out of 5
for Everyone
by A verified traveler from R.

Love this place!!

Posted Jun 10, 2015
The staff are the best!! I booked 3 nights and then decided to stay another 3. This hotel is great for families. Having visited in high season, this trip was during low season and it worked out great because there was very little crowds and we enjoyed all amenities!! Will come back in the future!!
4 out of 5
for Everyone
by A verified traveler

Posted May 31, 2015
Pros: shows at the theater each night, easy access to boat riding point to the Isla de Ixtapa, ocean view from all rooms
Cons: almost all of them were lack of basic training or knowledge how to assist to the guests.
Location: Visit to Isla de Ixtapa, it was a wonderful experience, beauty of the nature, animal watching, great ocean view with cactus
The hotel staffs were very kind. Hotel construction was beautiful
4 out of 5
for Everyone
by A verified traveler from México


Posted May 18, 2015
Estuvo muy divertida y al mismo tiempo relajante. Disfrute cada día que estuve ahí.