Ratings based on 323 Verified Reviews

4.5 out of 5
92% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Nice hotel, very convenient for all activities.

Posted May 14, 2017
Not topical all inclusive, no fast food, all fresh food.
Comment from Hotel Management
May 16, 2017 by Control de Calidad, Hotel Management
Dear client: Thank you for having taken your to provide us with your comments about the service provided during your stay. Were happy to hear you had a pleasant stay with us and thank you choosing Azul Ixtapa Hotels as your vacation home! We hope to see you again in a near future. Cordially –Azul Ixtapa Hotels
4 out of 5
by A verified traveler

Nice resort for families with small children

Posted Apr 26, 2017
Overall nice, but too many children in adult areas. Children under 10 around the swim up bar and in the bar lobby late at night. Also, there were several amenities that were closed during our stay.
Comment from Hotel Management
May 16, 2017 by Control de Calidad, Hotel Management
Cordially –Azul Ixtapa Hotels Dear client: Thank you for having taken your to provide us with your comments about the service provided during your stay. We will follow up on the observations mentioned. We hope that in a near future you will consider giving us the opportunity to provide you with the service you deserve. Cordially –Azul Ixtapa Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Loved it again!!!

Posted Apr 22, 2017
Pros: Room, pools, beaches nearby, food, service, everything!
We absolutely love this place! The only bad part was having to leave! We will be back! Thank you to all the staff who do all that they can to make this resort 5 star!
Comment from Hotel Management
May 16, 2017 by Control de Calidad, Hotel Management
Dear client: Thank you for having taken your to provide us with your comments about the service provided during your stay. Were happy to hear you had a pleasant stay with us and thank you choosing Azul Ixtapa Hotels as your vacation home! We hope to see you again in a near future. Cordially –Azul Ixtapa Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Master Suite is the way to go

Posted Apr 20, 2017
Everything was great but be careful they try and sell you a time share as soon as you get there and they make a lot of little mistakes. If you paid for the master suite make sure you're in the top 3 floors if not then you're not in the master suite. They tried to give us the cheaper room.
Comment from Hotel Management
May 24, 2017 by Calidad, Hotel Management
Dear client: Thank you for having taken your to provide us with your comments about the service provided during your stay. We will follow up on the observations mentioned. We hope that in a near future you will consider giving us the opportunity to provide you with the service you deserve.
5 out of 5
Recommended
for Everyone
by A verified traveler from BC

Posted Apr 4, 2017
Pros: The service, the cleanliness of all areas
Cons: A shuttle from the airport & back.
Location: Ixtapa & Zhiwa were great yo roam around.
Great relaxing vaca, all staff super helpful. Unbelievably great fitness facility.
Comment from Hotel Management
Apr 4, 2017 by Calidad, Hotel Management
Dear Guest: It is a pleasure to express our gratitude for your kindly preference, especially for the valuable time that you took to let us know your impressions concerning the facilities and service provided during your recent stay. We sincerely appreciate your comments that give us the opportunity to know our guest’s valuable opinion since this is the key to our success. We remain our gratefulness for your comments and look forward for the opportunity to welcome you again in the nearest future. Cordially, Managing Director
4 out of 5
Recommended
for Everyone
by A verified traveler from canada

Nice view from room.Sun Set is best.

Posted Mar 31, 2017
Pros: Good food and drink.
Cons: More facility for kids and free.
Location: Walking to the side walk to other hotel.
Very humble staff at bars, buffet . Nice hotel and good location k
Comment from Hotel Management
Apr 26, 2017 by Calidad, Hotel Management
Dear client: Thank you for having taken your to provide us with your comments about the service provided during your stay. We will follow up on the observations mentioned. We hope that in a near future you will consider giving us the opportunity to provide you with the service you deserve. Cordially – The General Directorate of Azul Ixtapa Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice resort. Very clean. Recommended!

Posted Mar 28, 2017
Could easily be a five star resort with a few changes. Entertainment was limited. More restaurants without the need to make reservations, (the food was excellent and the restaurants they did have were superb but they were only ever half full of people ). You are required to check out towels which was silly as people took our towels twice from the pool area, and you had to get up early to claim spots by the pool because there are not enough chairs. Some of the lounge chairs have pads, but the resort should have pads for ALL the lounge chairs. Overall it was an excellent resort but could be top notch with some minor changes. We very much enjoyed our stay and would stay again. The staff was very helpful, but it does help if you can speak some Spanish. There was plenty of fun things to do at the resort and in the area for the family.
Comment from Hotel Management
Jun 25, 2017 by calidad, Hotel Management
Dear client: Thank you for having taken your to provide us with your comments about the service provided during your stay. We will follow up on the observations mentioned. We hope that in a near future you will consider giving us the opportunity to provide you with the service you deserve. Cordially – The General Directorate of Azul Ixtapa Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

clean and comfortable

Posted Mar 28, 2017
Pros: different restaurant options
Cons: more evening restaurant options
Location: Close to island, market & walking/biking trails
Happy with the whole experience, very nice hotel for the price we paid, staff were wonderful
Comment from Hotel Management
Mar 28, 2017 by calidad, Hotel Management
Dear Guest: It is a pleasure to express our gratitude for your kindly preference, especially for the valuable time that you took to let us know your impressions concerning the facilities and service provided during your recent stay. We sincerely appreciate your comments that give us the opportunity to know our guest’s valuable opinion since this is the key to our success. We remain our gratefulness for your comments and look forward for the opportunity to welcome you again in the nearest future. Cordially, Managing Director
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 27, 2017
Pros: The rooms had a lot of room and great view
Cons: food :)
Location: The island was great would recommend the tour with a lunch
Great Rooms very beautiful the only complaint would be the food and hard to get into the restaurants other than that the rooms were great the views were fabulous
Comment from Hotel Management
Mar 28, 2017 by calidad, Hotel Management
Dear client: Thank you for having taken your to provide us with your comments about the service provided during your stay. We will follow up on the observations mentioned. We hope that in a near future you will consider giving us the opportunity to provide you with the service you deserve. Cordially – The General Directorate of Azul Ixtapa Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from Portland, Oregon

Enjoyable Ixtapa

Posted Mar 20, 2017
Pros: Staff, cleanliness and fitness center.
Cons: The buffet food. The fact that people put out towels to reserve their spots at the pool and then may not evenshow up.
We needed a place to relax and this place fit the bill. We snorkeled, kayaked and rode a sailboat. We enjoyed owrking out at the fitness center and otherwise relaxed at the pools. The Infinity pol is especially gorgeous.
Comment from Hotel Management
Mar 21, 2017 by Calidad, Hotel Management
Thank you for having taken your to provide us with your comments about the service provided during your stay. We will follow up on the observations mentioned. We hope that in a near future you will consider giving us the opportunity to provide you with the service you deserve. Cordially – The General Directorate of Azul Ixtapa Hotels