Ratings based on 163 Verified Reviews

4.8 out of 5
95% of guests recommend
4.8 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Fabulous 5 Star experience

Posted Feb 14, 2017
We loved every moment at this spectacular property. The food was great. The service was impeccable. Can't wait to return!
5 out of 5
Recommended
for Everyone
by A verified traveler from P Ore

Romantic Getaway

Posted Feb 10, 2017
The Capella is a gem of a hotel tucked into the cliffside. This is the perfect place to reconnect. If your looking for a bar scene, beach activities, crowds...this is not the place. A wonderful place for privacy and romance. From room service to the restaurants you will not be disappointed. Who cannot like "happy hour" delivered to your room?
5 out of 5
Recommended
for Couples
by A verified traveler

good location

Posted Dec 29, 2016
Pros: The helpful staff, nice design, great location the great ocean views, and the plunge swimming pool. Good place for a romantic get-a-away.
The hotel is nicely designed and the staff is extremely helpful. Breakfast, lunch and room service were excellent. However, dinner was over-priced for the available menu.
4 out of 5
by A verified traveler from Mexico City

Excellent staff, mediocre food and very soft bed.

Posted Oct 30, 2016
We went there to celebrate my wife birthday, the staff was incredible and very helpful, unfortunately not everything was top notch. The food server for breakfast has limited options and the quality is not whats expected for a 5 star hotel. We end up going out for lunch to the town. Also i am a big guy and the mattresses where very soft so i had a very hard time sleeping and ended up with lumbar pain. The view is amazing but there is no descent beach. Also do not go there with kids...full of stairs
Comment from Hotel Management
Nov 3, 2016 by General Manager, Hotel Management
On behalf of all the staff at Capella Ixtapa, I would like to take this opportunity to thank you for your valuable feedback. We regret to hear you were disappointed in some aspects of your visit. We take comments of this nature very seriously as we pride ourselves on being a unique place with genuine hospitality. Thank you for your comments regarding service, I will make sure to convey the same to the team. Your feedback will help us continue to make improvement with the guest experience. We would love to see you again at Capella Ixtapa and have the pleasure to serve you again. Sincerely, General Manager
5 out of 5
Recommended
for Couples
by A verified traveler from ca

beautiful place, excellent people

Posted Sep 24, 2016
Cons: more reasonable spa prices.
Location: we didn't want tp leave.
I found the staff friendly and always made us feel welcome and appreciated. The food and perks were great and I would always recommend this place to potential visitors. They were also tolerant of my mala espanol.
Comment from Hotel Management
Oct 4, 2016 by General Manager, Hotel Management
Dear Douglas, Thank you for taking your time and give us your great comments on your last visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from CDMX

Amazing location, hotel feels tired

Posted Sep 19, 2016
The location is great, food was very good. Staff is friendly and helpful, but at times they look disorganized. Mobility inside the hotel is complicated - for instance, you have to take an elevator and two cable cars to get from your room to the restaurant. Cable cars were out of order half of the time. Premises feel old and it's definitely not 5 stars. Big areas of opportunity.
Comment from Hotel Management
Sep 19, 2016 by General Manager, Hotel Management
Dear Ger. Thank you for taking you time and send us your comments, we are going to take an actions for every single detail posted. Thank you again and we hope to have you as an special guest on your future stay with us.
5 out of 5
by Carole from Phoenix

Amazing stay they will meet every need!

Posted Aug 30, 2016 on Hotels
Wonderful experience! Staff over the top kindness especially Cruz! The chef was amazing made things off of the menu for us just ask.
Comment from Hotel Management
Sep 19, 2016 by General Manager, Hotel Management
Thank you Mss. Carole, for sending us your feedbacks, our high standards of quality compromise us to offers to you our excellent service. Thank you again, and it will be an honor to have you here as special guest on your future stay.
5 out of 5
by Sara g from México

Posted Aug 27, 2016 on Hotels
Comment from Hotel Management
Sep 19, 2016 by General Manager, Hotel Management
Thank you , for sending us your feedbacks, our high standards of quality compromise us to offers to you our excellent service. Thank you again, and it will be an honor to have you here as special guest on your future stay.
5 out of 5
Recommended
for Couples
by A verified traveler from Los Angeles, USA

Excellent accomodations w/beautiful views

Posted Jun 13, 2016
Pros: The way it was designed, beautiful location, tastefully decorated room with open floor balcony and infinity pool.
Cons: Too much noise from conditioning which is disturbing at night in addition to the noise from the waives (which is more natural and pleasant).
Location: Excellent view of the ocean. No beach for swimming though. There are nice beaches in Ixtapa and Zihu which are in close distance by taxi.
This was a very relaxing place for tired people. My husband an I didn't even want to leave the room. This was probably the best room we ever had in a 5 star hotel. The privacy, the luxury, location and the views were excellent. Great place for honeymooners, feels like the whole resort belongs to you.
Comment from Hotel Management
Sep 21, 2016 by General Manager, Hotel Management
Dear Madam, Thank you for taking your time on providing your great comments. We certainly taking some actions in order to improve our service and ensure that your next visit will be a pleasant vacations at resort.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel even if there is no private beach.

Posted May 17, 2016
Pros: Service, privacy of the rooms.
Location: It is Ixtapa. It is possible to play golf, go fishing;;
Everything perfect./ service, quality of the installations etc...