We went there to celebrate my wife birthday, the staff was incredible and very helpful, unfortunately not everything was top notch. The food server for breakfast has limited options and the quality is not whats expected for a 5 star hotel. We end up going out for lunch to the town.
Also i am a big guy and the mattresses where very soft so i had a very hard time sleeping and ended up with lumbar pain.
The view is amazing but there is no descent beach.
Also do not go there with kids...full of stairs
Comment from Hotel Management
Nov 3, 2016 by General Manager, Hotel Management
On behalf of all the staff at Capella Ixtapa, I would like to take this opportunity to thank you for your valuable feedback.
We regret to hear you were disappointed in some aspects of your visit. We take comments of this nature very seriously as we pride ourselves on being a unique place with genuine hospitality.
Thank you for your comments regarding service, I will make sure to convey the same to the team.
Your feedback will help us continue to make improvement with the guest experience.
We would love to see you again at Capella Ixtapa and have the pleasure to serve you again.