Front of property

Reviews of Cala de Mar Resort & Spa Ixtapa

5 out of 5
Cala de Mar Resort & Spa Ixtapa
Paseo Punta Ixtapa S/N Zona Hotelera II, Ixtapa, GRO

Reviews

9.6

Exceptional

Rating 10 - Excellent. 396 out of 466 reviews" "
Rating 8 - Good. 52 out of 466 reviews" "
Rating 6 - Okay. 10 out of 466 reviews" "
Rating 4 - Poor. 6 out of 466 reviews" "
Rating 2 - Terrible. 2 out of 466 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos Alfredo

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Thank you to the staff for making my baby moon an incredible experience .
Stayed 3 nights in Mar 2024
Response from Mariadna J.V. Operations Manager on Mar 29, 2024
Dear Mr. Carlos, We are very thankful for your visit and your review, we are very happy you enjoyed your stay and had a unique time on your baby moon.Hope to have you here again soon!Best Regards,

10/10 Excellent

Jaromy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Private. Quiet. Amazing views. Great rooms and private pools.
Stayed 4 nights in Feb 2024
Response from Mariadna J.V. Operations Manager on Mar 15, 2024
Dear Mr., Jaromy: We would like to thank you for your positive rating, we are delighted to know you enjoyed our resort.Hope to have you here again soon, Best regards,

8/10 Good

Felix

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning proprty
Stayed 1 night in Feb 2024
Response from Mariadna J.V. Operations Manager on Feb 19, 2024
Dear Mr. Felix, We would like to thank you for your positive rating, we are delighted to know you enjoyed our resort.Hope to have you here again soon, Best regards,

10/10 Excellent

Lori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are perfect, the property is beautifully designed and maintained. The staff are wonderful, helpful, and have a sense of humor.
Stayed 2 nights in Feb 2024
Response from M.J.V.Operations Manager on Feb 6, 2024
Dear Ms. Lori, We are very thankful for your visit and your review, we are very happy you enjoyed your stay and had a unique time.We are very glad that you have chosen us again for your stay!Best Regards,

10/10 Excellent

Janicia Karelia, Los Angeles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I were looking for a private, quiet, relaxing stay that would allow us to decompress from our hectic jobs. Cala de Mar allowed us to do that with its beautiful vistas from our own private suite/plunge pool and massages. They even arranged our transportation and gave us bookable activity options during our stay. The staff are very friendly and took care of us while respecting our privacy. If you’re looking for excellent service, peace and relaxation, we highly recommend Cala de Mar.
Stayed 10 nights in Dec 2023
Response from Mariadna J.V. Operations Manager on Feb 6, 2024
Dear Mrs. Janicia, We are very thankful for your visit and your review, we are very happy you enjoyed your stay and be able to relax.Hope to have you here again soon!Best Regards,

10/10 Excellent

Helen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place
Stayed 1 night in Nov 2023
Response from M.J.V. Operations Manager on Nov 30, 2023
Dear Ms. Helen, We are very thankful for your visit and your review; we are very happy you enjoyed your stay.

8/10 Good

Geraldine

Liked: Cleanliness, staff & service, amenities
Loved the staff and my room. I did not like the fact that two restaurants were closed, the Seafood Market and A Mares. I was very disappointed.
Stayed 3 nights in Sep 2023
Response from Mariadna J.V. Operations Manager on Sep 15, 2023
Dear Miss. Geraldine, we are thankful for your visit and your comment. We are very glad that you enjoyed your stay. We are deeply sorry for not communicating correctly the information about the openings of our restaurants so that you could have visited seafood on Saturday. We appreciate your feedback and hope to have you at the resort again soon.

10/10 Excellent

Adolfo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best places we have ever stayed. The staff, amenities, and everything in the resort is next level.
Stayed 3 nights in Jun 2023
Response from Mariadna J. Gerente de Operaciones on Jun 25, 2023
Thank you very much for taking the time to share your experience at Cala de Mar Resort & Spa Ixtapa, we are very pleased to know that you spend a great time with us. On behalf of all our staff, we want to thank you for staying with us and, hope to have the opportunity to have you here again very soon.

10/10 Excellent

Nidia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was just an Amazing experience!!! Best customer service and top notch everything.
Response from Operations Manager Mariadna J.V. on May 22, 2023
Dear Miss Nidia, We are very thankful for your visit and your review, we are very happy you enjoyed your stay and had an incredible time. We loved to have you here and hope to have you here again soon!

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner I researched obsessively over the right choice for the first full week we’ve had in over a year to solely focus on rest, relaxation, and our relationship. With high expectations, we were blown away. From booking, the communication was superior explaining on-site and excursion options, then proceeded to sort the details for us. Given this was a vacation to escape constant day-to-day schedules, we started the week with a full detox treatment– set the tone for the most relaxing, mind-clearing, grounding, and growth we could have never planned. Because of the nearly flawless location, ambiance, amenities, service, and a broad list of options to eat in-room, one of the 3 on-site or local options, we extended. It truly is a wellness retreat with broader appeal, providing, or facilitating, bespoke experiences. We found the prices to be as expected; do watch the bill line items as there are separate resort charges from tips, etc. The food was spectacular across each meal. We can’t wait to visit again but are very appreciative that Cala del Mar is a place for slowing down and losing yourself in the beauty.
Response from Gerencia General on Apr 13, 2023
Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.

10/10 Excellent

Tori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Mar 2023
Response from Gerencia General on Mar 31, 2023
Gracias por su preferencia.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Feb 2023
Response from Gerencia General on Mar 31, 2023
Gracias por su preferencia!

10/10 Excellent

Katy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how private and relaxing our stay was. The view from the balcony was so beautiful! Food at the restaurants was delicious.
Stayed 5 nights in Feb 2023
Response from Gerencia General on Mar 31, 2023
Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2023
Response from Gerencia General on Mar 31, 2023
Gracias por su preferencia, los esperamos pronto!

10/10 Excellent

Jed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Mariadna J.V. Operations Manager on Nov 30, 2023
Dear Mr. Jed, We are very thankful for your visit and your score; we are very happy you enjoyed your stay.

10/10 Excellent

Paige

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is the nicest place I have ever been to. The staff is amazing. We felt like celebrities. The view is unbeatable. The only feedback I have is that we wish there was an umbrella on the private terrace to give more shade because during the day it gets so hot.
Response from Gerencia General on Jan 21, 2023
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Cala de Mar Resort & Spa was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

10/10 Excellent

Deborah Ann, Dinuba

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impressive! Every staff member made sure we were well taken care of. They were friendly and did everything they could to make our stay perfect! …and it was!
Response from Gerencia General on Jan 21, 2023
Thank you very much for sharing this great review of your recent stay at Cala de Mar Resort & Spa. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.

8/10 Good

Mark, Airdrie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cala De Mar is an excellent Resort. Staff were very friendly and accommodating. The food was amazing. I don't recall a single dish we didn't like and they have plenty of Vegan options as well. The in room (on deck) plunge pool were a great addition and easily heated by a quick call to the front desk. The private pools were also kept very clean.
Stayed 7 nights in Nov 2022
Response from Gerencia General on Nov 27, 2022
Dear Mr. Mark,Thank you for this wonderful review. It is always a pleasure to hear of our guests’ incredible experiences. Everyone on Cala de Mar Resort & Spa team thanks you for your kind words and dedication to our property. It was such a pleasure to host you, and we hope we will continue to be your first thought when planning a getaway.We hope to have you soon here

4/10 Poor

Melissa Muse

Traveled with group
Disliked: Staff & service, property conditions & facilities
I have stayed here about 8 times over the past 12 years. I won’t be back. The service was poor, the food the worst it has ever been and the overall condition of the hotel was needing attention and renovation
Stayed 5 nights in Nov 2022
Response from Gerencia General on Nov 25, 2022
Dear Ms. Melissa,Thank you for choosing Cala de Mar as host for your recent vacations and for taking the time to share with us your review about your experience at our Resort.Please be sure that we will bring your comments to the manager to make the necessary follow up.Thank you for sharing the details of your experience and we apologize for not meeting your expectations, our mission is to make every stay as close to perfection as possible.On behalf of Cala de Mar please be welcome again and hope to see you soon.Best Regards

10/10 Excellent

Hans

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2022

10/10 Excellent

kristina ramirez

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is probably the most beautiful hotel I have ever stayed at. The views from everywhere are amazing. Iur suite was gorgeous and with the patio area with the plunge pool overlooking the ocean, we barely had to leave the room. The service is excellent, the food delicious. They go out of their way to get you want you wamt, when you want it. If you are looking for a relaxing vacation, look no further! I hope to be lucky enough to stay here again one day.
Stayed 7 nights in Nov 2022
Response from Cala de mar on Nov 14, 2022
Hello Ms. Ramirez, Thank you for this wonderful review. It is always a pleasure to hear of our guests’ incredible experiences. Everyone on Cala de Mar Resort & Spa team thank you for your kind words and dedication to our property. It was such a pleasure to host you, and we hope we will continue to be your first thought when planning a getaway.We hope to have you soon here

10/10 Excellent

Shira

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, view, staff, service.
Stayed 4 nights in Sep 2022
Response from Gerencia General on Oct 4, 2022
Dear Shira, Thank you very much for taking the time to share a review of our hotel, it is very important for us to know the opinion of our guests.We look forward to receiving you again on your next visit to Cala de Mar.

10/10 Excellent

MARIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel
Amazing hotel, the room was spacious and quite. The incredible thing is there is no check out / check in time at this hotel. The breakfast was decent (flavor wise), but room service, lunch, dinners 5 stars!!! Our room had a personal pool that kept us from going to the community pool. Great place to relax and disconnect; we hope to visit again!
Stayed 2 nights in Aug 2022
Response from Gerencia General on Sep 5, 2022
Dear Mario, Thank you very much for taking the time to share a review of our hotel, it is very important for us to know the opinion of our guests. We look forward to receiving you again on your next visit to Ixtapa.

10/10 Excellent

IRENE BARRAZA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE VIEW FROM OUR ROOM AMAZING AND OF COURSE THE STAFF VERY FRIENDLY HELPFUL
Stayed 4 nights in Aug 2022
Response from Gerencia General on Aug 22, 2022
Dear Ms. Irene,Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!Warm Regards!

10/10 Excellent

AMIN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They went out of their way to make us happy . Very professional and courteous
Stayed 4 nights in Jul 2022
Response from Gerencia General on Jul 6, 2022
Dear Mr. Amin, Thank you for your feedback. We look forward to welcoming you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Un gran servicio
Stayed 3 nights in Jun 2022
Response from Gerencia General on Jun 17, 2022
Le agradecemos su calificación positiva que ha compartido referente a su reciente visita a nuestro hotel. Estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.

10/10 Excellent

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jun 2022

10/10 Excellent

Haley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, the gym is very small and they had construction going on while we where there
Stayed 3 nights in May 2022
Response from Cala de mar on Jun 11, 2022
Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success.

10/10 Excellent

Rene

Stayed 3 nights in May 2022
Response from Gerencia General on May 31, 2022
Estimado Sr. Rene, Nos gustaría agradecerle su calificación positiva que ha compartido referente a su reciente visita a nuestro hotel. Estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.

10/10 Excellent

Olivia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay. Property is beautiful and the ocean view is spectacular. There are a lot of stairs. Rooms were clean and spacious. Plunge pools were wonderful and you can be even request for the water to be warmer. Would stay again.
Stayed 2 nights in May 2022
Response from Gerencia General on May 13, 2022
Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome experience the attention to detail and the hospitality from employees was excellent!
Stayed 4 nights in May 2022
Response from Gerencia General on May 12, 2022
Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.

10/10 Excellent

Caritina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with friendly staff
Stayed 8 nights in Apr 2022
Response from The management on May 10, 2022
Dear Caritina; We would like to thank you for the positive comments you have shared regarding your recent visit to our hotel, we are delighted to know that we were able to meet your expectations. We hope you soon!

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the resort and staff, top notch.
Stayed 7 nights in Mar 2022
Response from General Manager on Apr 3, 2022
Thank you for sharing these great comments with the travel community. We are always happy to read that we were able to match our guests´ expectations. We hope to welcome you once again!

10/10 Excellent

Barne Omar Osman

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing. Kind and helpful especially Santos. They are all ready to help you with anything you need. I had an amazing stay
Stayed 5 nights in Mar 2022
Response from General Manager on Apr 3, 2022
Thank you very much for these wonderful comments, we are delighted that you enjoyed your stay among us.

10/10 Excellent

Juan, jackson hts

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing the views firm the room are unbelievable
Stayed 2 nights in Mar 2022
Response from Gerencia General on Mar 31, 2022
Firstly we would like to thank you for the lovely review you shared following your recent visit to Cala de Mar Resort & Spa and are delighted to read that we were able to match your holiday expectations.

10/10 Excellent

Boyd

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent views, great layout with two excellent pools, very clean, great staff and fantastic food choices!!
Stayed 7 nights in Mar 2022
Response from Gerencia General on Mar 31, 2022
Thank you for the great feedback of your recent holiday experience at Cala de Mar Resort & Spa; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2022
Response from Gerencia General on Mar 21, 2022
Estamos sinceramente agradecidos por el tiempo que ha dedicado en compartir su opinión sobre su reciente estancia en nuestro Cala de Mar Resort & Spa. Su detallada opinión nos ayudará a continuar mejorando la calidad de nuestros servicios.

10/10 Excellent

Sandra K.

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great maintain. Property is really nice and the view is espectacular. The staff is very friendly and helpful. We really enjoyed our stay.
Stayed 4 nights in Feb 2022
Response from General Manager on Mar 2, 2022
Firstly we would like to thank you for the lovely review you shared following your recent visit at Cala de Mar; we are delighted to read that we were able to match your holiday expectations.

10/10 Excellent

Van, Salinas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is what Four Seasons should be like. Great service and great food. What a wonderful place to get away from the world.
Stayed 3 nights in Feb 2022
Response from General Manager on Feb 27, 2022
Firstly we would like to thank you for the lovely review you shared following your recent visit at Cala de Mar and are delighted to read that we were able to match your holiday expectations.

2/10 Terrible

Thomas

Stayed 5 nights in Feb 2022
Response from General Manager on Feb 26, 2022
Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at Cala de Mar. It is only through feedback that we are able to maintain and improve upon the service that we provide to our guests.

10/10 Excellent

james r.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water pressure in bathroom shower only negative. All else great!
Stayed 8 nights in Feb 2022
Response from General Manager on Feb 13, 2022
Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success.

10/10 Excellent

Pamela, Mlps

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
Overall good but wedding party booked took up space by the pool, noisy and rude guests, and we had to give up our time for one day at the pool to accommodate the wedding. Music playing all night either by the pool or in the wedding party rooms. I don’t think this resort is set up for weddings they don’t have the space so it gets done at the expense of the other guests.
Stayed 9 nights in Jan 2022
Response from General Manager on Feb 5, 2022
Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel.

10/10 Excellent

Mario, Uruapan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience at Cala de de Mar, the staff was always helpful and the place is amazing.
Stayed 2 nights in Jan 2022
Response from Gerencia General on Feb 1, 2022
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Cala de Mar Resort & Spa was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

10/10 Excellent

Natan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2022

10/10 Excellent

Brent M, Seattle

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
This was our second stay at the property. The first time, it was operated by Capella Hotels & it was marvelous. Since then the resort has been sold/rebranded as Cala de Mar and is even better (which we didn’t think possible). The resort is situated in a lovely cove well away from the tourist zone of Ixtapa. As a result, it is a favorite destination for Mexico and Latin America residents who want to unwind in the most exclusive and relaxing way - without the typical “international” tourist demanding parasailing, snorkeling, or body-shots. That can all be found 5-10km S in the Ixtapa tourist zone. Come here if you desire privacy, minimal distraction, amazing service and engaging conversation with regional residents on holiday.
Stayed 7 nights in Dec 2021
Response from Gerencia General on Dec 21, 2021
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Cala de Mar Hotel & Resort was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

6/10 Okay

Bethany Lynn, San Francisco

Stayed 3 nights in Nov 2021

10/10 Excellent

Pamela

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quiet beautiful hotel
Stayed 1 night in Nov 2021
Response from Gerencia General on Nov 23, 2021
Firstly we would like to thank you for the lovely review you shared following your recent visit to our Cala de Mar Resort & Spa and are delighted to read that we were able to match your holiday expectations.

10/10 Excellent

Shannon

Traveled with partner
Liked: Staff & service, property conditions & facilities
Staff was excellent super clean Place very cautious about virus covid amazing stay
Stayed 4 nights in Nov 2021
Response from Gerencia General on Nov 9, 2021
Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.

10/10 Excellent

Nellie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
The staff was very friendly The room Was clean everything Was great .
Stayed 1 night in Nov 2021
Response from Gerencia General on Nov 8, 2021
Thank you very much for sharing this great review of your recent stay at Cala de Mar Resort & Spa. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.

10/10 Excellent

Dina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2021