On the beach, sun loungers, beach umbrellas, beach towels

Reviews of Hotel Aura del Mar

3.5 out of 5
Hotel Aura del Mar
Eva Samano de Lopez Mateos s/n, Playa la Madera, Zihuatanejo, GRO

Reviews

9.6

Exceptional

Rating 10 - Excellent. 343 out of 436 reviews" "
Rating 8 - Good. 79 out of 436 reviews" "
Rating 6 - Okay. 10 out of 436 reviews" "
Rating 4 - Poor. 0 out of 436 reviews" "
Rating 2 - Terrible. 4 out of 436 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Mar 2024

10/10 Excellent

janet

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Been going here for 15 years every year.. can’t beat it..
Stayed 3 nights in Jan 2024

8/10 Good

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are spacious. We had a beautiful view. Friendly , helpful staff. The pool area is very nice. Breakfast at the restaurant was great.
Stayed 2 nights in Feb 2024

10/10 Excellent

Phillip

Liked: Staff & service, amenities, property conditions & facilities
Absolutely beautiful property with friendly and engaging staff who got out of their way to make your stay pleasant. Our room was immaculately cleaned each morning with turn down service at night. I highly recommend this property for anyone looking to visit Zihua.
Stayed 5 nights in Jan 2024

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The nighttime view from the room's balcony is incredible! Comfortable beds and excellent staff.
Stayed 1 night in Jan 2024

10/10 Excellent

Kelly, Happy Valley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property with all the greenery and flowers and great views. We enjoyed the Macaws, turtles, and even a huge iguana. Everyone is so friendly and helpful! We couldn't have asked for a better location as you can walk to everything. I booked rather late so most of the rooms were sold out, so we got a bottom room in the corner. Next time, I will book earlier and get a room a couple of floors up.
Stayed 4 nights in Jan 2024

10/10 Excellent

Torben

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old Mexico charm with modern amenities, down to the parrots that greet you when you pass. Watch the sunset with the best Cadillac margarita. Direct beach access. Swimming pool with plenty of lounges to nap in the shade. The staff is incredibly friendly and helpful. We love staying here. Our fourth time!
Stayed 3 nights in Jan 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Marissa

Stayed 1 night in Dec 2023

10/10 Excellent

Roger, Bakersfield

Liked: Cleanliness, staff & service, property conditions & facilities
These folks always do a great job. We have been here many times and have never been disappointed.
Stayed 4 nights in Nov 2023

8/10 Good

Gerardo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived early and I have to say they were amazing, they let us have an early check in , which was great ! The hotel is very cute but many many stairs .. rooms are cozy but, do need some upgrades as well as the bathroom ( shower head and mirror ). Staff was great for the exception of Salvador at the pool, it’s like he is being forced to work there ., honestly very rude. Glendy was amazing ! overall a good quiet stay .,
Stayed 3 nights in Nov 2023

8/10 Good

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old, but well maintained, excellent staff. Rooms were very dark, lighter paint would help, dark furniture and doors didn't help.
Stayed 7 nights in Oct 2023

10/10 Excellent

Claire

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, our room had a terrace overlooking the bay and the sky was beautiful at sunset. The slide into the pool is a fun extra, and the pool is very clean, relaxing and pretty. The path along the coast to town is lovely and I felt safe. The staff are so friendly and kind. The restaurant is wonderful too!
Stayed 1 night in Oct 2023

10/10 Excellent

iliana

Staff was so friendly, efficient, and helpful. The view was amazing!
Stayed 3 nights in Oct 2023

10/10 Excellent

Adalid, Phoenix

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with attentive staff. All rooms have a view of the ocean and they have a beachfront restaurant and bar. Great amenities for the price!
Stayed 1 night in Oct 2023

6/10 Okay

Jimmy

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Jul 2023

10/10 Excellent

Napoleon S

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the time of making my reservation through my departure everything was just perfect. Every staff member did go out of their way to make sure we were properly assisted. My family and I absolutely loved this place and can’t wait to be back. Mr. Vargas who I believe is the General Manager took the time to call me and assured I was getting a specific request as I was there for my sister who is dealing with a condition. He could have not done better than what he did! So Grateful and beyond satisfied 🙏🙏🙏 Will recommend and will be back
Stayed 4 nights in Jul 2023

10/10 Excellent

Roberto

Liked: Staff & service, property conditions & facilities
All was excellent very friendly
Stayed 3 nights in Jul 2023

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
wonderful experience! view from the room was amazing and service was very good! recommended
Stayed 2 nights in Jun 2023

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service
Enjoyed our stay immensely. Everything was perfect!! We can’t wait to return!!

10/10 Excellent

Trisha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds were so beautiful and the staff so friendly and welcoming.

10/10 Excellent

Robert William Glenn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first time staying at Aura del Mar and I shall return! Stayed in room 105 which was perfect. 30 seconds from the pool, 45 seconds and you're on Madera Beach. 45 seconds and you're in the lobby and out front on the street. The staff was simply marvelous. Special shout out to Sandy at the lobby bar and Roxy at the reception desk. Francisco needs to stop trying to side-hustle his excursions and adventures. Just take a "No, thank you" and quit asking me if I need to book anything, Francisco. The bartenders and waiters in the restaurant were all great, too. Despite the street being torn up for major maintenance, we were a very short walk to lots of different restaurants and shops. The pool area is hard to beat, never any trouble getting a lounge chair. Same for the beach area, plenty of chairs. The boardwalk is close by and makes for an easy stroll to Playa Principal and plenty of things to see and do. I absolutely loved my visit and will be booking a return trip very soon!
Stayed 9 nights in Oct 2022

10/10 Excellent

Merrill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a gorgeous place to stay! So dreamy in every way. Thank goodness for the air conditioning in the bedroom! We were so grateful for the reprieve from heat/humidity. We visited from Oregon so it was hard to acclimate to the weather but every person was welcoming, professional and really cared about how our trip was going. Wish we had more time there. Wonderful place to stay!
Stayed 3 nights in Nov 2022

10/10 Excellent

michelle

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was outstanding. Exceeded my expectations. Fabulous location and relaxed atmosphere without losing attention to detail needed to run a hotel of this standard. Beach on doorstep, town a short stroll and rooms were very comfortable too. Oh and comfortable balcony to relax on too.
Stayed 3 nights in Oct 2022

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxed environment; was able to really recharge my batteries when I wanted to and I also had a lot going on near/around the hotel for when I wanted to step out and stroll around
Stayed 2 nights in Aug 2022

10/10 Excellent

Erika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second visit in a row to this place and i love it my only huge issue is the lack of microwave oven iny room. I traveled with a minor and it's a huge problem not to have something to warm up his milk.
Stayed 2 nights in Aug 2022

10/10 Excellent

jeannie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived, we experienced a very congenial staff and knew we had selected a very nice place for our next 2 weeks. The amenities were many: the pool is lovely, many places for enjoying one's afternoon in very comfortable lounges. The staff visits and offers drinks and food service there. The beach below is really clean, and easy access into the water. It's safe and children can enjoy it endlessly. The restaurant serves a nice variety of foods, including room service. We so liked working with the manager, Miguel. He made every effort to make some room changes and we were very pleased. The views are endless. Just beyond our hotel, one can access the walk paths above the beach which can take you into the main town of Zihua or head the opposite direction for other localities above the beach. This city is so environmentally focused and they also make every effort to protect the sealife and birds, etc. We felt very comfortable there, we tried so many different restaurants, many of which were in walking distance. We loved our time there and plan to go again one day !! The last time there was 2009...it was so different with a small population of 15,000...but this city knows how to grow without ruining the environment!!!
Stayed 14 nights in May 2022

10/10 Excellent

kathy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2022

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2022

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2022

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the hospitality of the staff that went above and beyond. Our housekeepers did lovely things with our beds everyday with flowers and animals made from towels that made us smile. They even rolled out beds open with coconut candies on our pillows every evening.
Stayed 7 nights in Jun 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel with lots of charm
Beautiful hotel with attention to detail. Parrots who said hello turtles ..even a water slide in the pool. So much fun
Stayed 3 nights in Jun 2022

10/10 Excellent

shahrzad

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and helpful.
Stayed 7 nights in May 2022

8/10 Good

Mechelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The view from our room was terrific, and the staff was friendly and helpful.
Stayed 6 nights in May 2022

10/10 Excellent

Rodolfo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Downtown is 5 minutes walking, 13 minutes to harbor to go to las gatas beach, mercado Municipal is 10 minutes you can buy souvenirs cheaper and barbacoa tacos.
Stayed 8 nights in May 2022

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely boutique hotel
Our 3rd time staying at Aura Del Mar and we’ll be back! The price is VERY reasonable for how charming it is. Great location, well cared for, attentive service and a great little restaurant too. Lots of repeat visitors. There are a lot of stairs but the views are worth it. One of the only properties in the area with beachfront. Very clean. The grounds are lush with tropical plants. Pool area spotless and private feeling. Easy to fall in love with the hotel and Zihua in general!
Stayed 7 nights in Apr 2022

10/10 Excellent

Anny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fabulous view from our balcony. The weather allowed for us to spend long hours there just listening to the breaking waves.
Stayed 3 nights in Apr 2022

10/10 Excellent

Laurie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view and beach area are fabulous! We love the private separate beach palapas and loungers just for hotel guests. The bed was surprisingly comfortable, The staff are great. Whatever we asked for, or needed, we got. There was always cleaning, gardening, painting and upkeep going on. Nice to see!
Stayed 19 nights in Mar 2022

10/10 Excellent

Lisa

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are interested in traditional Mexican lodging, with beautiful architecture, floral and fauna, view, art and amenities of a boutique hotel, this location has it all! It is a great hotel to travel with with teens, as it gives them some independence in a safe location. The staff are lovely people. The only improvement would be re: beds that are hard - but that is most of Mexico.
Stayed 5 nights in Apr 2022

10/10 Excellent

Nancy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Sheldan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great View of the water. Staff was very accommodating and friendly. Restaurants in walking distance. Restaurant at hotel is excellent. Can walk anywhere from this location. Great hotel for groups. Slight rain and cloudy the days we were there but I'm definitely going back.
Stayed 4 nights in Jun 2021

6/10 Okay

Janet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband received a quote from Expedia and then when we checked out we received a completely different rate. An increase of $200 per day! Even the sign on the wall at the hotel indicates nightly rate of $300 and we were charged $500! Won't book here again.
Stayed 5 nights in Dec 2021

10/10 Excellent

Teri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in Zihuatanejo
We flew in from Los Angeles for just one night before flying to Oaxaca. We really loved this hotel. It has a real Mexican feel to it and the service was excellent. The restaurant was great. We will definitely return in the future.
Stayed 1 night in Dec 2021

10/10 Excellent

Janelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2021

10/10 Excellent

Kent, Belfair

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff and property. The only downside was the significant amount of stairs.
Stayed 14 nights in Nov 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021