Ratings based on 425 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
86% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Hotel agradable y en la playa

Posted May 5, 2016
Pros: Todo
Cons: Un poco más de limpieza de la alberca, no es culpa del hotel sino de las personas que hacen uso de ella.
Todo muy bien, personal muy amable, instalaciones buenas, volvería por más tiempo.
Comment from Hotel Management
May 12, 2016 by Nallely Carranza , Hotel Management
Estimado Huésped: Muchas gracias por sus comentarios, nos complace saber que su estancia fue placentera y hemos cumplido sus expectativas. Agradecemos sus observaciones, sera un placer servirle en su próxima visita. Reciba un cordial saludo.
3 out of 5
by A verified traveler from País Vasco, España

Hotel pequeño muy funcional frente a la playa.

Posted Apr 28, 2016
Pros: El SPA los masajes divinos!
Cons: Todo es mejorable, por ejemplo los artículos de tocador, si son dos personas que fue nuestro caso, necesitamos dos shampoo y no uno...
Location: Los juegos de la playa (parachute, banana), enfrente hay lugares de comida venta de regalos y copas, ahunque de todo hay en el hotel, esta comunicado
Algún problema con el personal de las agencias que les permiten trabajar dentro del hotel, pero lo arregle ahí mismo y me queje con los encargados, creo que ya hay suficientes personas vendiéndote los paseos para que los dejen estar dentro del hotel, eso los hace responsables en algún grado del buen o mal trabajo que realicen y uno se deja llevar por que están dentro del hotel.
Comment from Hotel Management
May 4, 2016 by Nallely Carranza , Hotel Management
Estimados Sres. Luz y Agustin: Muchas gracias por sus comentarios, nos es grato saber que pudieron disfrutar de su estancia con nosotros, les ofrezco una disculpa por los inconvenientes presentados, esperamos nos den la oportunidad de servirles nuevamente y puedan disfrutar una vez más de nuestras instalaciones. Reciban un cordial saludo.
5 out of 5
by A verified traveler from London

Good hotel, in the centre of the action

Posted Apr 24, 2016
Pros: Location was excellent.
Cons: The elevators could be made to work properly.
Location: Right on the beach, with shops, restaurants and nightlife just across the street
This is a good value hotel in the hotel zone, right on the beach. The location is ideal, shops, restaurants and nightlife are just across the street. The rooms are a good size, with a large comfortable bed. The hotel is on a beautiful, long beach and has an excellent, large, pool area. The elevators weren't good. They seemed to stop at many floors, when no-one had pressed the button and on 2 occasions, I was going down from the 10th floor to the lobby and the elevator stopped at the first floor, then, instead of going down, went back up to the 10th floor again. A potential problem for some guests, may be that the hotel is very noisy at night. Even on the 10th floor, one could hear noises from outside, like it was next door, as opposed to being across the street. The music was very loud, most nights. If that isn't a problem. then the hotel provides great value, in a very good location.
Comment from Hotel Management
Apr 27, 2016 by Nallely Carranza , Hotel Management
Dear Mr. Jason: Thank you for your comments , I offer an apology for the inconvenience during your stay. We hope you will give us the opportunity to offer our hospitality Once Again. Best regards.
5 out of 5
by A verified traveler from Ajijic Mexico

Great Cultural Experience

Posted Apr 21, 2016
Pros: Location-right on the beach Attentive and friendly staff Delicious and varied food on the buffet Comfortable room with awesome view
Cons: Have free coffee and drinks in the room for those on the all inclusive plan.
Location: On the street side of the hotel there are many restaurants and bars if you want a change of pace from the buffet. We never exercised this option.
We live in Mexico and were pleasantly surprised by this hotel. It is a moderately priced hotel right on the beach in Ixtapa. We opted for an the all-inclusive plan, ocean view room with a king bed and ended up with a nicely appointed room with a gorgeous view from a 10th floor room. The room safe was good size allowing us to lock up our notebook computers. We especially enjoyed the cultural experience offered by the hotel during our stay as the guests during our stay in April were predominately Mexican families and so we were immersed in the Spanish language which we are trying to learn. The buffets at the restaurant were really good, lots of fresh fruit at breakfast and wonderful salads for lunch and dinner. We got to sample many Mexican dishes on the buffet The selections on the buffet for lunch and dinner were never boring or repetitive. If you don't speak Spanish, don't let be a deterrent in selecting this hotel as the attentive staff at the hotel do speak English. We had one of our best vacations ever at this hotel!
Comment from Hotel Management
Apr 27, 2016 by Nallely Carranza , Hotel Management
Dear Mrs. Paula: We appreciate the time you have taken to give us your feedback about your stay with us. We are glad you enjoyed your stay with us entirely, the perfect location Emporio allowed to know the surrounding areas without any problem, and everything is walking distance from our hotel. We hope to see you back soon here at your Home in Mexico, Emporio Ixtapa.
4 out of 5
by A verified traveler

Es un hotel muy agradable y el personal muy atento

Posted Apr 21, 2016
Estube muy a gusto disfrutando al maximo mis vacaciones
Comment from Hotel Management
Apr 28, 2016 by Nallely Carranza , Hotel Management
Estimado Huésped: Muchas gracias por compartirnos sus comentarios. Nos complace saber que pudo disfrutar su estancia con nosotros. Lo esperamos en su próxima visita. Reciba un cordial saludo.
4 out of 5
by A verified traveler from Denver Co

Posted Apr 15, 2016
We enjoy my days in the hotel excellent service and clean
Comment from Hotel Management
Apr 16, 2016 by Nallely Carranza , Hotel Management
Dear Mr. Guillermo: Thank you for your comments, we are glad that you enjoyed your stay with us. It is a pleasure to serve you. We hope to see you on your next trip. Best regards.
5 out of 5
by A verified traveler from California

Beautiful setting by the beach

Posted Apr 12, 2016
Hotel with direct access to the beach, a great breakfast and wonderful views over the ocean and mountains. Clean facilities and good service inside and outside. Check out day was a bit chaotic.
Comment from Hotel Management
Apr 12, 2016 by Nallely Carranza , Hotel Management
Dear Mrs. Ines: Thank you so much for your comments, We are glad you enjoyed your stay with us. We are at your service. Best regards.
5 out of 5
by A verified traveler

Excellent location. Great food, great service. -

Posted Apr 11, 2016
Cons: elevator
We had our family reunion at this hotel. Everything was good, food, service, cleanliness (including the weather). the only thing that could have been better is a working elevator. (right side) it kept braking down. Thank you, and will see you next year. Letty Griffin
Comment from Hotel Management
Apr 11, 2016 by Nallely Carranza , Hotel Management
Dear Mrs. Griffin: Thanks for your comments, it is a pleasure to serve you , I offer an apology for the inconvenience during your stay. We hope to see you on your next trip. Best regards.
2 out of 5
by A verified traveler from guanajuato

Hotel desagradable cerca de playa

Posted Apr 10, 2016
Solo servía un elevador x lo cual se perdía mucho tiempo al usarlo, al rededor de la alberca latas de cerveza, el personal del hotel permitía que huéspedes se metieran con ropa no apta para la alberca, la recepción muy pequeña y no se daban abasto, en el baño de la habitación olía a drenaje. En general mal el hotel.
Comment from Hotel Management
Apr 16, 2016 by Nallely Carranza , Hotel Management
Estimado Sr. Alfredo: Gracias por sus comentarios, le ofrezco una disculpa por los inconvenientes presentados durante su estancia, estamos tomando las medidas correctivas necesarias para mejorar estos aspectos. Esperamos nos de la oportunidad de servirle nuevamente y pueda así constatar las mejoras realizadas. Reciba un cordial saludo.
5 out of 5
by A verified traveler

Excelente todo

Posted Apr 8, 2016
Desde que llegamos todo el personal es muy cálido y amable siempre están dispuestos a que uno disfrute la estancia ahí
Comment from Hotel Management
Apr 12, 2016 by Nallely Carranza , Hotel Management
Estimado Huésped: Muchas gracias por sus comentarios, nos complace saber que pudo disfrutar su estancia con nosotros, es un placer servirle. Reciba un cordial saludo.