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Reviews of Hotel Zihua Caracol

2.5 out of 5
Hotel Zihua Caracol
Calle Adelita Sn Playa La Madera, Zihuatanejo, GRO

Reviews

7.2

Good

Rating 10 - Excellent. 40 out of 200 reviews" "
Rating 8 - Good. 76 out of 200 reviews" "
Rating 6 - Okay. 52 out of 200 reviews" "
Rating 4 - Poor. 22 out of 200 reviews" "
Rating 2 - Terrible. 10 out of 200 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Fern

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the pool and garden area. Roof top view is beautiful
Stayed 10 nights in Jan 2024

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the beach
Stayed 2 nights in Dec 2023

2/10 Terrible

Roger

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No service at all, no coffee, shower was cold and hard to use
Stayed 1 night in Jan 2024

6/10 Okay

Jo-Ann

Liked: Cleanliness, staff & service
January 2024. The staff here are very lovely and kind.The pool was clean & nice and deep although only 2 lounge chairs for the whole hotel. Do not bother with the all included breakfast. It was terrible at best making us not want to order anything else out of the onsite restaurant. The beds were extremely hard but the location was absolutely perfect. Just a quick three minute walk to the beach.
Stayed 8 nights in Jan 2024

6/10 Okay

Nancy

Traveled with family
Disliked: Staff & service
They do not leave clean towels unless you request them during specific hours. They stole $100 from my bag.
Stayed 5 nights in Dec 2023

4/10 Poor

William

Liked: Staff & service
Disliked: Cleanliness
Sheets were dirty. Loud music from the restaurant.
Stayed 1 night in Dec 2023

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
I really liked how the hotel look like a Hacienda, but it needs to be updated…it would of been nice if it had a fridge inside the room. The bathroom sink has a crack and it leaks, other than that it was just ok… the swimming pool was nice the staff was very friendly .
Stayed 10 nights in Mar 2023

8/10 Good

Robert, Sherwood Park

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is well located close Madeira beach access. The staff are extremely friendly and helpful. The rooms are very basic, but who spends much time in your hotel room when you are in Zihua.
Stayed 7 nights in Mar 2023

6/10 Okay

Colleen, Port Moody

Stayed 7 nights in Feb 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent 2 weeks here, comfortable and close to the beach. Staff was friendly and housekeeping was helpful. Shout out to Anna who always made sure I had plenty of towels. Breakfast was good and pool was very nice.

6/10 Okay

cynthia marie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
safe deposit box full of 1000s of ants. room was close to dining room so was noisy. too high priced for a single occupant. liked the old time feel of the area
Stayed 21 nights in Jan 2023

8/10 Good

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, safe and friendly staff
Stayed 2 nights in Jan 2023

8/10 Good

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the beach, beautiful neighborhood.
Stayed 4 nights in Jan 2023

6/10 Okay

Verified traveler

Traveled with group
Disliked: Room comfort
The bathroom need some improvement.
Stayed 4 nights in Dec 2022

8/10 Good

judith

Liked: Cleanliness, staff & service, property conditions & facilities
The pool is lovely

8/10 Good

Ronald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are wonderful. They work hard at keeping it clean. Beds are hard and the frame creak.
Stayed 9 nights in Mar 2022

8/10 Good

Lynne

Liked: Cleanliness, staff & service
The hotel needs some work, could only have a cool shower no real hot water but okay as it was hot weather. Issues getting towels each day, some days lots other days had to ask as they took them away but didn't replace them. The staff especially in the breakfast room were very friendly and nice, helpful even when there was a language barrier. Not fancy but it's okay.
Stayed 14 nights in Feb 2022

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 17 nights in Feb 2022

10/10 Excellent

Cynthia

Traveled with group, Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff was great, always very helpful. The person who cleaned our room very respectful.
Stayed 14 nights in Jan 2022

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Last minute find, great service but needs TLC.
Cute place, nice pool and bar area upstairs. Wifi only worked in lobby, not in rooms as the online description stated. Breakfast was pleasant, and service was very friendly. Our room had leaks both in the sink and the shower; which made for quite a slippery/messy and potentially dangerous situation. We told staff about it right away but nothing was repaired during our stay, so we had to improvise, using the bathroom trash bin to catch the water under the sink, and had to mop up the floor after showering with sopping wet floor mats and hand/face towels daily. Made for a lot of laundry since we try to be more eco-friendly and typically don’t replace our towels daily. Beds and pillows were a bit lumpy and our windows didn’t close shut. Lots of storage in the room for clothing and there was a lot of hot water which was a very nice redeeming quality. Just needs some TLC/maintenance, otherwise a nice place with easy beach access.
Stayed 4 nights in Feb 2022

10/10 Excellent

Christine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Great affordable hotel with good breakfast
Stayed 3 nights in Jan 2022

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service
Wonderful choice
Hotel Zihua Caracol is a wonderful choice in terms of its price-point and location. It is convenient for both the main waterfront and also Playa La Ropa, while being quieter than places in the center of town. It is not on the beach, which I prefer because of quietness, but it has superb views and is really only 200 meters from the beach. The included breakfast is great.
Stayed 3 nights in Jan 2022

8/10 Good

John

Liked: Cleanliness, staff & service
Employees were kind and professional.
Stayed 3 nights in Dec 2021

6/10 Okay

Ana

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Black mold in the courtyard and broken toilets and
Stayed 7 nights in Jul 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2020

6/10 Okay

Verified traveler

Traveled with family and small children
Property was decent. According to Expedia, the room was supposed to have a private balcony but it was a shared terrace, no smoking allowed. Free breakfast was convenient.
Stayed 2 nights in Mar 2019

2/10 Terrible

Verified traveler

Stayed 2 nights in Mar 2019

4/10 Poor

Verified traveler

Stayed 2 nights in Mar 2019

4/10 Poor

Verified traveler

Stayed 2 nights in Mar 2019

4/10 Poor

Verified traveler

Stayed 2 nights in Mar 2019

4/10 Poor

Verified traveler

Stayed 2 nights in Mar 2019

4/10 Poor

Verified traveler

Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything we needed was close by and the staff are very hospitable
Stayed 2 nights in Feb 2019

10/10 Excellent

Tmcg, La Cruz

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great place for price and location....plus you can use the pool across the street at Sun and Moon too!
Stayed 7 nights in Jan 2019

2/10 Terrible

MARIA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
Dirty towels, over charged, infested with bees, walls crack and ceiling peeling,
Stayed 2 nights in Jul 2018
Response from Gerardo Moreno on Aug 11, 2018
We are sorry for your bad experience at the hotel, we will work to improve these inconveniences

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
Toxic sewer smell
This would have been a salutary review if there wasn't a persistent smell of feces in the room. I told mment of the fact and they just shrugged their shoulders and said that this happens when the have a lot of guests. I guess it wasn't just my room. The fact that they had all the unrented rooms airing out should have been a signal. Other than that and the thin curtains, noisy families, maid that didn't come until 4pm,braying dog at 5am and rear half of unfinished rooms it was actually ok. Just behind the first row of hotels. Pool. Bfast, Ok cable and air. Clean. Big simple room. Ok water pressure and heat. View of bay. Pretty quiet. Good value if not for the sewer poisoning.
Stayed 2 nights in Mar 2018

8/10 Good

bodie, oregon

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Place
Our room was pretty spartan but for the price we felt very comfortable. It's dated but hey... your in Mexico! The beds left a lot to be desired, had a issue with one of the light switches (got a tingle every time we touched it...staff fixed next day) and towels seemed to be at a premium. A Real Premium... they lighten up a bit after we'd been there a couple days. On the plus side the staff was great, everything was cleaned daily, the pool was awesome, the free breakfast very good( 3 days), the rooftop restaurant very nice(twice) with a beautiful view and the surrounding area was great. As you might expect so many places to see, eat at and check out we didn't eat or stay at the hotel very much. For us la Madera is the area to be in.
Stayed 6 nights in Feb 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location
Rooms clean and liked that breakfast included in our package
Stayed 9 nights in Feb 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
great location -- no hot water in room 302
room was kept clean , food was mediocre , no hot water in room 302 , staff was concerned but never did get a hot shower ; would look for different accommodations next time although other guest were a hoot.
Stayed 9 nights in Jan 2018

8/10 Good

Dale, interior bc canada

Liked: Cleanliness, staff & service
a good base
there is some odd things about this place: they take old towels in AM don't replace until 4pm, gas power wash of concrete at 111600 hrs, terrible noise. noisest folks were the restaurant staff. inc breakfast quite good no refirig, had to buy ice off site. great location and very pleasant staff.
Stayed 14 nights in Jan 2018

2/10 Terrible

Frances

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a relaxing place
The rooms were not clean. No extra towels or blankets. You have to check in and out each time you leave . Toilets were clogged and no Hot water . The responsiveness of the personnel on resuming this issue was not exceptable. Location was good.
Stayed 7 nights in Jan 2018

6/10 Okay

MARIA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

8/10 Good

Margaret

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Wonderful an de friendly staff. The breakfasts were filling and good. I enjoyed using the pool and liked the on sight restaurant. The hotel is centrally located with easy beach access. There were also massages available too.
Stayed 7 nights in Jan 2018

6/10 Okay

Jem, Victoria BC

Liked: Cleanliness, staff & service, room comfort
Inexpensive
Air conditioning worked well, was quiet, beds a bit hard, usually hot water but was at least always warm, friendly helpful staff, tasty filling Mexican theme buffet breakfast, pool at hotel and access to infinity pool across street at another hotel with great view of ocean and beaches. Front desk staff Geraldo and Eliana were welcoming and helpful. Staff at breakfast very friendly. Good deal.. low price.
Stayed 5 nights in Jan 2018

8/10 Good

Christopher, NW Arkansas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inexpensive, rustic, hotel near the beach
This hotel is not targeted toward US guests but is fine for guests with appropriate expectations. Everything in our room worked. The breakfast buffet was basic Mexican dishes. The towel policy is strict and very limited as mention in other reviews. The beds are intentionally very firm. The shower tile was patched during a repair, poorly and the shower head was damaged probably while clearing mineral buildup, but they worked. If you want luxury, book a modern resort. If you are fine with clean and simple, this is a solid choice.
Stayed 1 night in Jan 2018

6/10 Okay

bill, foster city calif

check in
I arrived 2 hours before check in and was told I would have to wait until 3.00pm.As I sat there waiting for my room multiple people were checking in ,all hispanic. I got checked in at 3.00. That night my room flooded because of broken water line. My shoes and clothes were soaking wet. I went down to the front desk to see if they could dry them out. they said no
Stayed 6 nights in Jan 2018

6/10 Okay

Lenore

Liked: Cleanliness, staff & service
Interim Stay.
It was a decent place for our one night stay. Both of us have some mobility issues so we found it a bit difficult.
Stayed 1 night in Jan 2018

6/10 Okay

Dave, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
overall a good choice
overall we enjoyed our stay, polite friendly competent staff, no language issues, the breakfast was terrific. they seem to cater to Mexican bus tours, so you'll get 2 or 3 quiet nights where the pool is yours, then the bus fills it up and it's bustling, busy and can be noisy until late, then back to quiet. also short beach walk to town, nice beach a block away.
Stayed 6 nights in Dec 2017
Response from Gerardo Moreno on Jan 9, 2018
Thanks share yours comments, hope see you soon!

2/10 Terrible

Zaniath

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad service
They had no one at night, the A/C broke we couldn't call because rooms don't have phone and no elevator and we where in a 3rd floor and they leave at 11pm .
Stayed 2 nights in Aug 2017

6/10 Okay

walter

Disliked: Cleanliness, property conditions & facilities, room comfort
It was ok......
Stayed 3 nights in mid March. Good price for the room but oh does it need a makeover in a bad way! Need new beds as they were awful as were the pillows. 1980's style tv although we peaked in other rooms and they were furnished a bit better than ours this place could be so much better with some time and money with a makeover. Breakfast was included in our stay and it was really good as we were able to order off the menu. They advertised a rooftop bar but it was never open the 3 days we were there. A short walk down to Madera beach, it was ok if you like dark brown sand! I don't so wasn't impressed with that particular beach. We did a day trip to Isla Iztapa which was awesome and a catamaran trip another day. Next trip will find something different. Would only recommend if you want pretty much bare bones minimum.