Ratings based on 109 Verified Reviews

3.7 out of 5
78% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by walter

It was ok......

Posted Mar 21, 2017 on Hotels
Stayed 3 nights in mid March. Good price for the room but oh does it need a makeover in a bad way! Need new beds as they were awful as were the pillows. 1980's style tv although we peaked in other rooms and they were furnished a bit better than ours this place could be so much better with some time and money with a makeover. Breakfast was included in our stay and it was really good as we were able to order off the menu. They advertised a rooftop bar but it was never open the 3 days we were there. A short walk down to Madera beach, it was ok if you like dark brown sand! I don't so wasn't impressed with that particular beach. We did a day trip to Isla Iztapa which was awesome and a catamaran trip another day. Next trip will find something different. Would only recommend if you want pretty much bare bones minimum.
3 out of 5
by A verified traveler from B.C. Canada

Close to the Beach

Posted Mar 6, 2017
Location: Walk to the beach, shopping, restaurants, laundromat. Access to Playa Las Gatas by boat and Ixtapa Island by bus/taxi and boat (snorkel, restaurants)
Our room (#201) had a great new air conditioner; set the temp, worked perfectly; also very quiet. Very small bathroom, but we managed. Bed was a bit hard and pillows were terrible, very lumpy. Nice little pool. It was more noisy after 10:00 p.m. than we like (we're not young any more). Breakfast was okay.
5 out of 5
for Everyone
by A verified traveler from Saint George Utah

It is a nice hotel close to the beach.

Posted Feb 23, 2017
My wife and I had a reservation for three nights but we liked the hotel so much that we extended our stay four more nights. The hotel is well located near Madera beach and about a twenty minute walk to downtown Zihua. The hotel staff was very friendly and helpful.
3 out of 5
for Everyone
by A verified traveler from Whitehorse, Yukon

Basic rooms, nice little pool, good location

Posted Feb 21, 2017
Pros: Staff, breakfast, pool, location.
Cons: New mattresses, working room safes in every room, more towels, could be a little cleaner.
Location: It's a minute walk to Playa Madera. About 10-15 minute walk into town along the beach path (super nice stroll). And a good 20 minute walk to La Ropa.
Hotel was about what I was expecting for the price. Beds are a little hard. Rooms are very basic. Floor was wet when we got there? We could get warm water if you let it run for a few minutes, but they are stingy on the towels. 1 per person and no beach towels. Worth it to bring an extra of your own. Breakfast was good. Go for the omelets, stay away from the soggy french toast. Staff was awesome but they will give you "tomorrow" as an answer to most requests. The safe in our room didn't work and never got fixed but nothing was stolen so no harm done. Rodrigo at the front desk speaks great English and is super helpful for translating and answering questions.
4 out of 5
by Joyce

Posted Feb 19, 2017 on Hotels
The hotel was fine. The pool was great and the staff helpful;.
4 out of 5
for Everyone
by A verified traveler

Small, quaint and authentic

Posted Feb 8, 2017
Stayed 7 nights and this hotel has a great location with a sister hotel across the street to use the pool where there is a beach view. Breakfast was great , as well as all the staff. Clean , cute comfy.
Comment from Hotel Management
Feb 18, 2017 by Gerardo, Hotel Management
Thank you for choosing ZihuaCaracol for your holidays we hope to see you soon
3 out of 5
by A verified traveler

Posted Jan 27, 2017
Nice staff. Good happy hour. Uncomfortable bed. Noisy @ night.
Comment from Hotel Management
Feb 18, 2017 by Gerardo, Hotel Management
Thank you for choosing ZihuaCaracol for your holidays and thanks for your comment we will improve in that aspects
2 out of 5
by Marnie


Posted Jan 26, 2017 on Hotels
We had booked in for one week and did not stay even one night. The room and hotel are in bad need of renovation - thankfully we found a room available at another hotel across the street for our first night. As we had prepaid and a refund was not available, we upgraded to one of their best suites at their sister hotel across the street for the balance of our stay (an additional $50 US per night). While better, this hotel is also in dire need of upgrading. The staff were working hard at cleaning and gardening but despite this our room had a rank smell (sewage?). We toughed it out for a few nights but ended up moving next door again to Hotel La Quinta Don Andres, a very nice and much newer property. On the plus side, the location of the hotel is good - across the street from Madera Beach and a ten minute walk into town, several restaurants close by.
Comment from Hotel Management
Feb 18, 2017 by General Manager, Hotel Management
We are very sorry for the inconveniences during your stay with us and we are working hard to be better for our guests. thanks for your comments
4 out of 5
for Everyone
by A verified traveler from BC Canada

Quiet and quaint. And.Great!!!

Posted Mar 29, 2016
Pros: Location, staff, cleanliness, dining with the sunset...Caracol pool...Sun and Moon view
Cons: Picky me wants an espresso machine
Location: Beaches, shopping, walking safely, dining, snorkeling, para sailing, boating, napping,somtimes al margarita
This is a hotel and staff that I cannot wait to return to as the area is safe and the people at the hotel remember your name. We are very near the beach with many other beaches or downtown within walking distance. Shopping is easy and dining is good with many restaurants in the area. The roof top restaurant at the hotel has a fantastic sunset view. I felt cared for from the time of our arrival till the moment we left.
4 out of 5
for Everyone
by A verified traveler from British Columbia, Canada

This was a good Mexican hotel close to the beach

Posted Mar 18, 2016
Pros: We like that it is near downtown, but it's not in the centre so it is quieter in the evening. It is comfortable, the staff are friendly and attentive.
Location: We liked boogie boarding in the ocean at Playa Madera, walking along the waterfront walkway, eating seafood, going to the market downtown,
We had a wonderful time here. It was a short walk to the beach with many great restaurants within walking distance of the hotel. Great view from the terraces and the rooftop restaurant. Close to the beach. Great sunsets and star gazing.