Ratings based on 20 Verified Reviews

4.0 out of 5
69% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Great Vacation

Posted Mar 7, 2017 on Orbitz
The Pacifica Resort Ixtapa is located above the beach at the eastern end of Ixtapa. This provides for expansive views of the beaches and the hotels of Ixtapa. The views are pretty spectacular! The Resort itself is lovely. Clean and comfortable rooms. All the employees of the resort are friendly, helpful and accommodating. The food at all of the restaurants is well prepared and delicious. The Resort is spread out over a large amount of hillside, there are many steps and roads connecting resort buildings, these buildings and the beach are also accessible by air conditioned transport van and gondola. The multiple pools (7) are spread out and at any given point of the day may be your own private pool! I would definitely return to this resort!
Comment from Hotel Management
Apr 28, 2017 by Kary S., Hotel Management
We appreciate your good comments. We hope to have your visit again. Regards!
5 out of 5
Recommended
for Everyone
by A verified traveler from Red Deer AB

Beautiful Property

Posted Mar 5, 2017
Pros: We loved the location and the fantastic service.
Location: Great beach and a lot of markets close by.
This is our second time to Ixtapa and second time to stay at the Pacifica Resort. The downside of the property is that it's situated in the hills, so there is a fair amount of walking, however the courtesy transportation is excellent. They are always available to pick you up and take you to and from your room. This property is beautiful and the staff are incredible. Napoleon is everywhere ensuring that everyone's stay is fantastic. I don't think he sleeps!
Comment from Hotel Management
Apr 28, 2017 by Kary S., Hotel Management
We appreciate your good comments. We hope to have your visit again. Regards!
5 out of 5
Recommended
for Couples
by A verified traveler from ottawa

Great hotel on the beach with super service

Posted Feb 26, 2017
Pros: Staff, food, proper drink mixing, views, location, security, cleanliness and service. It's a family place but adults are not disturbed
Cons: Screened window rooms rather than air conditioning. At night there are cool breezes.
We were surprised by our room because the golf suites photo was a little different from actua but it was clean and quiet. The service from management to maintenance was second to none. Good service is what sets the Pacifica apart. The food at the tupilane and moon bar at the beach was very good. The grills and bbqs were staffed by pros. Our bartenders, waiters and servers all were helpful and kind. My wife and I have reasonable expectations and they were exceeded. We had a couple dinners that did not come up to the standard that was set by every other dinner. If you are concerned about food quality, hygiene and service then the Pacifica is a great choice. Yes 5 stars is deserved based on our experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver B.C. Canada

Simply the best

Posted Jan 28, 2017
Napoleon is simply the best concierge we ever had the privilege of meeting in our 19 trips to Mexico. Pacifica Ixtapa Resort is an amazing place and the crew that takes care of you is even better. They all go above and beyond to make you feel like royalty. Thankyou everyone that made this trip the most memorable one yet and can't wait to see you all again. Muchas Gracias!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from BC Canada

Great Vacation!!

Posted Jan 23, 2017
Pros: The resort itself is beautiful and the grounds are lush and very well kept. We really enjoyed the pool area with Inocente and Heriberte, waiters.
Location: The resort is situated on a hill, overlooking the ocean at the end of the beach. There is a beautiful golf course on the resort. Short walk to Ixtapa.
We stayed near the Spa in a fabulous room with a view of the Pool, golf course, and very nicely manicured grounds. We were all inclusive and enjoyed 4 a la carte restaurants. The restaurant El Faro was amazing with a great menu and a breath taking view of the entire Ixtapa beach. The resort's concierge, Napoleon, was very professional and was available to assist us with all our needs or services. Transportation around the resort was easy with vans running all around the site.
2 out of 5
by A verified traveler from Canada Montréal

À premiére vue bel endroit en montagne belle vue .

Posted May 27, 2017
Il faut se déplacer et il y a beaucoup de marches à monter régulierement, la nourriture pas beaucoup de variétés au quotidien , la plage est belle et service correct. Pas certain que je retournerais, j'irais voir ailleur !
2 out of 5
by A verified traveler

Horrible y viejo

Posted Apr 22, 2017
Cuarto con cucarachas, asquerosamente viejo,pasillos con cosas de la limpieza las suites no tienen nada de suite, los colchones de quinta y el baño tercermundista, es una pena
Comment from Hotel Management
Apr 28, 2017 by Kary S., Hotel Management
Buenas tardes, Lamentamos mucho leer estos comentarios, para nosotros muy importante que el huésped tenga realmente una buena experiencia. Estaremos en verificando con los departamentos involucrados para evitar una situación similar.
5 out of 5
Recommended
for Everyone
by A verified traveler from CDMX

Magnifico Hotel con playa , sin aglomeraciones

Posted Apr 16, 2017
Pros: Sus instalaciones, habitaciones y su propia playa
Location: La Cena en el Restaurante El Faro exquisita (hay que reservar 24 horas antes)
Magnifico Hotel , En todas sus habitaciones, las mejores son las que dan vista al mar arriba del área de recepción, con varias albercas. La mejor cena la del Restaurante El Faro (hay que reservar). No hay aglomeraciones ni saturación de personas
Comment from Hotel Management
Apr 28, 2017 by Kary S., Hotel Management
Agradecemos mucho sus buenos comentarios. Esperamos contar con su visita nuevamente. Saludos!
1 out of 5
by Luis Rene

Instalaciones viejas, servicio mediano.

Posted Apr 10, 2017 on Hotels
Las instalaciones son viejas, es un lugar con un enfoque a vender tiempo compartido, por lo tanto el servicio deja mucho que desear, sobre todo en recepción y la encargada de relaciones publicas. Ausencia de gerentes que realmente se ocupen de solucionar problemáticas. Pero bueno lo más delicado son las instalaciones, a ese paso pronto su competencia será el fontain.
5 out of 5
by Raul

El mejor hotel

Posted Jan 14, 2017 on Hotels
Un lugar muy agradable donde se puede disfrutar de la comida y del lugar que es muy bonito, una experiencia inolvidable...