Ratings based on 100 Verified Reviews

3.7 out of 5
75% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from US

Posted Nov 17, 2016
The booking was a nightmare and the room was not clean. It had foul odors.
Comment from Hotel Management
Jan 15, 2017 by Director General, Hotel Management
Good afternoong Mss. Mary; First and foremost, I would like to express my gratitude upon your decision to stay at Park Royal Ixtapa. Our mission is to make every stay as pleasant as possible. For that reason, we welcome all of our guests' feedback as it will allow us to enhance the services we offer. I extend an honest apology to you for the unpleasant situation you underwent during your stay. Please know that immediate measures have been taken alongside the staff members and managers of each area to avoid future situations on these matters; hopefully these events will never be repeated. It would be a pleasure to host you in the near future in order for you to testify the changes managed thanks to comments like yours. Best regards
3 out of 5
by A verified traveler from Orange County

Nice Hotel, nothing great

Posted Nov 15, 2016
Pros: The Pool Bar, access to the beach
Cons: The horrible hard bed
Location: right on the beach, great view
We had a room with a beautiful view of the ocean. The one compliant of the room was the bed, it was rock hard, my wife and I both woke up with sore backs every morning from the hard bed. The staff was friendly. The only thing thing was the "concierge staff" kept hounding us until we sat with them about attending a 1 hour time share sales type of presentation. That's very common with every hotel in the resort type properties. The food was just good nothing great either. One sit down restaurant for dinner that reservations fill up pretty quickly because the restaurant was small. The best food was the breakfast buffet. Overall it was a good experience, but when I return to Ixtapa I would try another Hotel
Comment from Hotel Management
Nov 16, 2016 by Director General, Hotel Management
Good morning Mr. Juan; First of all, I would like to thank you for taking the time to share your enchanting experience and for choosing Park Royal Ixtapa as host of your vacation. Please know that it is enormously satisfying to know that we provided you with a memorable stay. That is one of our main goals and it is good to know that we are on the right track. Allow me to let you know that this kind of reviews encourages us to strive for a service of excellence. I look forward to your next visit to make your upcoming stay as memorable and pleasant as you deserve. Best regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Nice hotel on a lovely stretch of the beach

Posted Apr 24, 2016
Pros: The staff, lovely pool, amazing stretch of beach, and close proximity to the town. Also, a short cab ride to Zihuatanajo!
Cons: Back off on the time share/memberships. We felt harassed and it was unpleasant. Better internet service. Offer kayaks/paddleboards
Location: Fishing, snorkelling, horseback riding, jet skiing, parasailing There is a Casino, shops and restaurants across the street.
My daughter and I stayed a week with the all inclusive April 16-23, 2016 The hotel has a great pool with a swim up bar: Angel, Victor, and Raphael were wonderful bartenders at the swim up and poolside bars! It would have been better without children at the swim up bar. We really loved the Pescador restaurant close to the beach but it was disappointing that it was not opened very much. It would have been great for dinner. The primary restaurant was the Veranda with three times a day buffet: the food was pretty good. The staff was excellent: always attentive and so friendly! The only non buffet restaurant was the Italian one: we ate dinner there twice! The food and service were excellent. We had an amazing ocean view from our room. The room was dated but clean. The beds were hard and not very comfortable: that seems common in Mexico! The poolside snack bar offered pizza, chips with salsa, and really good burgers. We loved the staff and really enjoyed our first time visit to Ixtapa and this hotel.
Comment from Hotel Management
Aug 12, 2016 by Director General, Hotel Management
Good afternoon Debra; First and foremost, I would like to express my gratitude upon your decision to stay at Park Royal Ixtapa. Thank you for taking the time to share the delightful experience you had at our resort. Please know that it is enormously satisfying to know that we provided you with a memorable stay. That is one of our main goals and it is good to know that we are on the right track. It is really uplifting to read comments as positive as yours which pushes us forward in our search of excellence. "There is still a lot more to come to Park Royal Ixtapa, so please be sure to you visit us again in the near future. Best regards
3 out of 5
Recommended
for Everyone
by A verified traveler from Switerland

Nice hotel, more Mexican than a few years ago....

Posted Apr 8, 2016
Pros: The Italian restaurant is very good
Cons: Room facilities, and the communication between staff and desk! It is upsetting to give rooms that have just been painted and showers that don't work!
Location: Nice location
The check in staff was pushing us to pay the ocean view, we said no and she gave us first floor rooms that are noisy because you can hear all the lobby noise very easily! The room has been painted one day before so the smells was awful, they just sent first a lady to spray a deodorant water! Then they brought an air purifier, the problem was when I tried to take a shower! The shower was broken! So finally they agree to change my room! In the other room we have AC water leak that make a burning smell in the room! The Pescador lunch food used to be better, the fish is not special, and the complete fish is a joke! All burn and no meat at all!
Comment from Hotel Management
Aug 13, 2016 by Director General, Hotel Management
Good Afternoon Heidi; First of all, I would like to thank you for choosing Park Royal Ixtapa as host of your holidays. Since our main goal is to constantly improve the services we offer, any kind of feedback is of great value to us. It is with great concern that I read the review you kindly shared. It disappoints me to know that we did not succeed in meeting your needs, for which I want to make an apology. Please rest assured that all the points you mentioned are already being taken care of for them not to occur to any of our guests. Hopefully we will have the good fortune of welcoming you again and going beyond your expectations during your upcoming stay. Best regards
3 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

The view from our balcony was breathtaking!

Posted Mar 31, 2016
Pros: The lobby is great- this was the only place I could access wifi, but it was breezy and comfortable.
Cons: I did not like how children could swim up to the bar and sit there without parents.
Location: Within walking distance of downtown Ixtapa- with plenty of bars/restaurants and shops. Readily available taxi service.
The oceanside view is amazing. The staff is friendly. This was a nice place for our first trip to Mexico. It's location on the beach is great. They offer daily activities...but not necessarily in English:)
Comment from Hotel Management
Aug 16, 2016 by Director General, Hotel Management
Good afternoon Miss. Lisa; Above all, I want to thank the confidence placed on Park Royal Ixtapa as host of your vacation and the time taken to share your charming experience. Thank you for pointing out every little aspect that you enjoyed during your stay at our resort. It is my pleasure to find out that our efforts are yielding results. It is really uplifting to read comments as positive as yours which pushes us forward in our search of excellence. I am certain that we can make you feel at home every time you come. Please feel free to come back anytime. Best regards
3 out of 5
Recommended
for Everyone
by A verified traveler

Pool was small . Staff wondering.

Posted Mar 31, 2016
Swim up bar to small. Staff was great. Rooms with the ocean view nice.
Comment from Hotel Management
Aug 16, 2016 by Director General, Hotel Management
Good afternoon; Before anything else, thank you for your stay at Park Royal Ixtapa and for the time taken to share your pleasing experience. Allow me to let you know that it is very pleasing to read how much you enjoyed our facilities and services. I am glad that we managed to make you feel comfortable and well cared for. Know that your words encourage us to work hard so as to keep enhancing our services. We will be very pleased to host you again in the near future. You can rest assured that it will be another stay to remember. Best regards
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel on the beach

Posted Mar 18, 2016
Pros: Great Staff
Cons: The meals in the buffet for breakfast and dinner at night were cold. All the food was not warm in which I think needs to be improved.
Very nice hotel and very clean. Beds are very hard and some of the food is served cold.
Comment from Hotel Management
Aug 17, 2016 by Director General, Hotel Management
Good afternoon; Before anything else, thank you for your stay at Park Royal Ixtapa and for the time taken to share your pleasing experience. Thank you for pointing out every little aspect that you enjoyed during your stay at our resort. It is my pleasure to find out that our efforts are yielding results. I hope you granted us the opportunity to demonstrate the enhancements achieved after our guests' valuable feedback. Best regards
2 out of 5
by A verified traveler from Vancouver Canada

The hotel was close to the beach but the building

Posted Mar 13, 2016
Pros: Nothing
Will not go to this hotel again as the facilities were of poor quality and food lacked variety. Perhaps this facility caters to Spanish speaking visitors and not North Americans.
Comment from Hotel Management
Aug 17, 2016 by Director General, Hotel Management
Good afternoon Dave; Before anything else, thank you for your stay at Park Royal Ixtapa. Your comments are very important to us as they help us identify our areas of opportunity and continue to reach our goal which is our guests' satisfaction. I am really sorry we could not prevent this kind of inconveniences from happening during your stay. Allow me to let you know that due to your valuable feedback, immediate actions have been taken to avoid future displeasures regarding these matters. I hope you granted us the opportunity to demonstrate the enhancements achieved after our guests' valuable feedback. Bets regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

Excellent Staff

Posted Mar 7, 2016
Pros: We loved how clean everything was and again the staff was wonderful.
Cons: Some of the rooms could use a few updates and the beds were a little on the hard side.
Location: We went biking on a 10km trail that is paved and well manicured. It was hilly and curvy which was fun. The bike rental is just across the street.
My husband and I stayed at Park Royal Ixtapa from Feb. 27th through Mar. 5th 2016. We both really enjoyed the amenities and staff especially. A few people there that deserve special recognition are Adrian - waiter, Yoana - activities coordinator, Marissa - at the front desk, and Viktor - bartender at the swim up bar. All four of these people did an OUTSTANDING job helping us with whatever we needed and keeping us entertained. My husband and I enjoyed drinks we would have never tried without the help of Viktor, tequila volleyball was awesome with Yoana (as well as several other activities that she coordinates), Marissa was wonderful when we had issues with our taxi, and Adrian became more of a friend than a waiter during our stay.
Comment from Hotel Management
Aug 17, 2016 by Director General, Hotel Management
Good afternoon Miss. Theresa; First of all, I would like to thank you for taking the time to share your enchanting experience and for choosing Park Royal Ixtapa as host of your vacation. Please know that it is enormously satisfying to know that we provided you with a memorable stay. That is one of our main goals and it is good to know that we are on the right track. Thanks to much appreciated reviews like yours, we feel in the need of improving day by day. Hopefully I will have the opportunity of welcoming you at our resort another time to create more memorable experiences. Bets regards
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel that could use some remodeling.

Posted Feb 20, 2016
Enjoyed. Beach hairs very uncomfortable. A 3 star.
Comment from Hotel Management
Aug 18, 2016 by Director General, Hotel Management
Buenas tardes; Please let me thank you in the first place for staying at Park Royal Ixtapa and for taking the time to share your experience. Know that your words encourage us to work hard so as to keep enhancing our services. It will be a pleasure to host you during your upcoming vacation. We will definitely leave a better impression on you. Best regards