Posted Mar 7, 2016
My husband and I stayed at Park Royal Ixtapa from Feb. 27th through Mar. 5th 2016. We both really enjoyed the amenities and staff especially. A few people there that deserve special recognition are Adrian - waiter, Yoana - activities coordinator, Marissa - at the front desk, and Viktor - bartender at the swim up bar. All four of these people did an OUTSTANDING job helping us with whatever we needed and keeping us entertained. My husband and I enjoyed drinks we would have never tried without the help of Viktor, tequila volleyball was awesome with Yoana (as well as several other activities that she coordinates), Marissa was wonderful when we had issues with our taxi, and Adrian became more of a friend than a waiter during our stay.
Comment from Hotel Management
Aug 17, 2016 by Director General, Hotel Management
Good afternoon Miss. Theresa;
First of all, I would like to thank you for taking the time to share your enchanting experience and for choosing Park Royal Ixtapa as host of your vacation. Please know that it is enormously satisfying to know that we provided you with a memorable stay. That is one of our main goals and it is good to know that we are on the right track.
Thanks to much appreciated reviews like yours, we feel in the need of improving day by day. Hopefully I will have the opportunity of welcoming you at our resort another time to create more memorable experiences.